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Cardiovascular Associates, Ltd.

<div>Job Summary:
The Medical Assistant -Phone Support&rsquo; primary focus is managing extremely high call volumes in a fast-paced medical clinic. This role is responsible for delivering exceptional customer service over the phone, managing a multi-line phone system, verifying insurance, and supporting clinic staff with administrative functions.
This role will be on-site during the 90-day introductory period to support training and onboarding. After successfully completing this period, the position will transition to a remote role, with occasional in-office meetings as needed. We value flexibility and will communicate any future changes well in advance to ensure a smooth transition.
Responsibilities:<ul><li>
Answer and manage high-volume incoming calls professionally and efficiently.</li><li>
Direct calls appropriately, escalate urgent matters per clinic protocols.</li><li>
Verify insurance eligibility and obtain authorizations as needed.</li><li>
Schedule, reschedule, and confirm patient appointments accurately.</li><li>
Maintain up-to-date knowledge of clinic services, providers, and scheduling policies.</li><li>
Process medical record requests, faxes, and correspondence in compliance with HIPAA.</li><li>
Support clinic operations by collaborating with clinical and administrative teams.</li><li>
Answer patient questions about prescription refills and route requests to providers</li><li>
Document patient interactions and provider communications in the EHR system</li><li>
Other duties as assigned.</li></ul>
Qualifications:<ul><li>
High School Diploma or GED (required)</li><li>
Basic Life Support (BLS) Certification (required)</li><li>
Completion of a Medical Assistant training program</li><li>
Certified Medical Assistant (preferred)</li><li>
Minimum 2 years of experience in a medical office or healthcare setting</li><li>
Experience with NextGen or similar electronic health record (EHR) systems</li></ul>
Skills &amp; Competencies:<ul><li>
Strong customer service and communication skills</li><li>
Ability to remain professional and calm under pressure.</li><li>
Excellent multitasking, organizational, and time-management abilities.</li><li>
Accuracy and attention to detail.</li><li>
Proficient in Microsoft Office and electronic medical records.</li></ul>
Physical Requirements:<ul><li>
Must be able to work an 8-hour day with prolonged periods of sitting.</li><li>
Must be able to lift up to 15 pounds occasionally.</li><li>
Must be able to manage prolonged periods of telephone communication in a fast-paced, extremely high-call-volume environment.</li></ul>
Pay Range: $23.00 - $26.00 per hour (Depending On Experience)</div>

Medical Assistant (Remote Phone Support)

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Cardiovascular Associates, Ltd.

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Medical Assistant (Remote Phone Support)