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CARPI AUTO CARE CENTER

Automotive Call Center Agent (Female &ndash; Arabic &amp; English) Company: CARPI AUTO Location: United Arab EmiratesAbout Us: CARPI AUTO is a premium auto care center in the UAE, specializing in high-end vehicle protection, detailing, and refinishing services. We are committed to delivering exceptional customer experience and top-quality automotive services, especially for luxury and premium vehicles.Job Summary: We are looking for a professional and customer-focused Female Call Center Agent to handle inbound and outbound customer interactions. The ideal candidate will be responsible for managing customer inquiries, booking appointments, promoting services, and ensuring a seamless customer experience.Key Responsibilities:<ul><li>Handle inbound and outbound calls in a professional and courteous manner</li><li>Respond to customer inquiries via phone, WhatsApp, and other communication channels</li><li>Schedule and confirm service appointments accurately</li><li>Provide clear information about services, pricing, and promotions</li><li>Follow up with customers for appointments, feedback, and service reminders</li><li>Handle customer complaints and escalate issues when necessary</li><li>Maintain accurate customer records in CRM/ERP systems</li><li>Coordinate with workshop, reception, and sales teams for smooth operations</li><li>Promote additional services such as detailing, PPF, tinting, and coatings</li><li>Ensure high levels of customer satisfaction and service quality</li><li>Meet daily call targets and follow communication guidelines</li></ul>Qualifications:<ul><li>High school diploma or equivalent</li><li>Additional certification in customer service or administration is an advantage</li></ul>Experience:<ul><li>Minimum 1&ndash;3 years of experience in a call center or customer service role</li><li>Experience in automotive industry is an advantage</li><li>Experience in handling high-end or premium customers is preferred</li></ul>Skills &amp; Competencies:<ul><li>Fluent in Arabic and English (spoken and written)</li><li>Excellent communication and interpersonal skills</li><li>Strong customer service and problem-solving abilities</li><li>Ability to handle customer complaints professionally</li><li>Good organizational and multitasking skills</li><li>Basic computer skills (CRM/ERP systems, Microsoft Office)</li><li>Sales-oriented mindset with upselling ability</li><li>Professional attitude and presentable personality</li></ul>How to Apply: If you are passionate about customer service and want to grow in a premium automotive environment, apply now and join CARPI AUTO.Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>UAE: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic and English (Preferred)</li></ul>Work Location: In person

Automotive Call Center Agent (Female – Arabic & English)

Join CARPI AUTO CARE CENTER and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CARPI AUTO CARE CENTER

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Automotive Call Center Agent (Female – Arabic & English)