HR UAE

Cars24 Arabia

<div><div><b>Who are we?</b></div><div></div><div><b><br>
CARS24</b> isn&rsquo;t just a name; we&rsquo;re a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we&rsquo;re all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose.</div><div></div><div><br>
Now, we&rsquo;re revving up our team in the UAE and looking for talent ready to make our journey of progress their own. Buckle up, because the current pit stop is within the Refurbishment function as a Service Quality - Ticket Coordinator.</div><div></div><h4 class="jobSectionHeader"><b><br>
What you will do?</b></h4><div><b>
1. Ticket Management &amp; First Response</b></div><ul><li>
Monitor inbound customer tickets/emails related to service concerns, complaints, or queries.</li><li>
Send a professional first response to the customer within the required time frame acknowledging receipt of the concern.</li><li>
Log and categorize each ticket accurately in the system for tracking and reporting.</li></ul><div></div><div><b><br>
2. Coordination With Service Advisors &amp; Internal Teams</b></div><ul><li>
Communicate the customer issue promptly to the concerned service advisor or department.</li><li>
Follow up regularly with service advisors/technical teams to gather updates, findings, and proposed solutions.</li><li>
Ensure all internal teams are aligned on the required actions to resolve the concern.</li></ul><div></div><h4 class="jobSectionHeader"><b><br>
3. Issue Resolution &amp; Closure</b></h4><ul><li>
Compile updates from service advisors and provide the customer with a clear, polite, and solution-oriented response.</li><li>
Ensure the concern is resolved within the agreed Turnaround Time (TAT).</li></ul><div></div><div><b><br>
Who are we looking for?</b></div><ul><li>
Bachelor&rsquo;s degree or equivalent experience in a relevant field.</li><li>
Proven experience in customer service, service coordination, or ticket management.</li><li>
Excellent written and verbal communication skills.</li><li>
Familiarity with ticketing systems, CRM tools, or service management software.</li></ul><div></div><div><b><br>
What do we offer?</b></div><ul><li>
Competitive remuneration as per current industry standards.</li><li>
Benefits as per regional norms.</li><li>
A culture that gives you freedom to showcase your ideas and helps you explore avenues of upskilling yourself.</li><li>
An opportunity to work alongside some of the best minds in the industry.</li></ul></div><div></div>

Service Advisor - Customer Coordinator

<div><div><b>Who are we?</b></div><div></div><div><br>
CARS24 isn&rsquo;t just a name; we&rsquo;re a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we&rsquo;re all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose.<br>
</div><div></div><br>
<div>Now, we&rsquo;re revving up our team in the UAE and looking for talent ready to make our journey of progress their own. Buckle up, because the current pit stop is within the Sales function as a F&amp;I Lead.</div><div><b><br>
Role overview</b></div><div>
The F&amp;I Team Lead will own the end-to-end F&amp;I operations for a team of F&amp;I coordinators, ensuring seamless execution of financing, insurance, registration, and delivery processes post car reservation. This role is responsible for driving TAT reduction, quality adherence, banker coordination, and team performance, while acting as the primary escalation and governance owner for high-impact operational issues.</div><div></div><div><br>
The role demands strong leadership, operational discipline, and stakeholder management in a high-velocity environment.</div><div></div><h3 class="jobSectionHeader"><b><br>
What will you do?<br>
</b></h3><div></div><br>
<div>1. Team leadership and performance management</div><ul><li>
Lead and manage a team of F&amp;I Coordinators.</li><li>
Set daily targets and monitor workloads, case movement, and productivity.</li><li>
Conduct regular reviews on performance, quality, and turnaround times.</li><li>
Provide on-ground coaching on documentation quality, banker handling, and customer communication.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
2. Operations ownership and delivery governance</b></h3><ul><li>
Own the end-to-end F&amp;I journey from post-reservation to delivery readiness.</li><li>
Ensure smooth case movement across:</li><li>
Financing</li><li>
Insurance</li><li>
Registration</li><li>
Final QC &amp; Delivery</li><li>
Track pipeline health and proactively unblock bottlenecks.</li><li>
Ensure compliance with process, documentation, and audit readiness.</li><li>
Reduce failure points through root cause analysis and process fixes.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
3. Financing and banker management</b></h3><ul><li>
Act as the primary escalation point for banker delays and rejections.</li><li>
Build strong relationships with partner banks and finance teams.</li><li>
Drive banker SLA compliance through tracking and escalation mechanisms.</li><li>
Support negotiation on deals where needed.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
4. Insurance and registration oversight</b></h3><ul><li>
Oversee insurance issuance in coordination with partners.</li><li>
Drive registration process and delivery alignment.</li><li>
Track SLA adherence across insurance underwriting and RTA ops in coordination with registration team</li><li>
Ensure clean handoffs into QC and logistics.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
5. Process excellence and continuous improvement</b></h3><ul><li>
Identify repeat delays and optimize operating flows.</li><li>
Build SOPs and tracker hygiene.</li><li>
Standardize documentation playbooks and escalations.</li><li>
Drive tool adoption (CRM, loan portals, trackers).</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
6. Stakeholder management</b></h3><ul><li>
Closely work with:</li><li>
Banking team leads</li><li>
Insurance partners</li><li>
Registration and logistics teams</li><li>
Customer experience</li><li>
QC and inspection</li><li>
Act as the bridge between Sales, ops, and banking to ensure clean execution.</li></ul><div></div><div><b><br>
Who are we looking for?</b></div><br>
<div></div><ul><li>
5+ years in auto finance, dealership finance, or lending operations</li><li>
Minimum 2 years in Team Lead / supervisory role preferred.</li><li>
Deep understanding of:</li><li>
Loan processing</li><li>
Auto valuations</li><li>
LPO flows</li><li>
Documentation</li><li>
Insurance issuance</li><li>
Registration workflows</li><li>
Strong process-control and case-tracking ability.</li><li>
Proven problem-solving and escalation handling skills.</li><li>
Data comfort (MIS, dashboards, trackers).</li></ul><div></div><div><b><br>
KPIs</b></div><ul><li>
Overall delivery</li><li>
Token to delivery conversion%</li><li>
Reservation to delivery TAT</li><li>
Token to docs TAT</li><li>
Loan financing TAT</li><li>
Financing approval conversion rate</li><li>
Team productivity (cases per agent)</li><li>
Value added services revenue</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Behavioral traits</b></h3><div>
Leadership with accountability mindset.</div><div>
Calm under pressure.</div><div>
Process-driven but commercially practical.</div><div>
Strong ownership and bias to action.</div><div></div><h3 class="jobSectionHeader"><b><br>
Education</b></h3><h3 class="jobSectionHeader"><b>
Graduation in Business / Finance / Operations / Commerce preferred.</b></h3></div>

F&I Lead

<div><div><b>Who are we?</b></div><div>
CARS24 isn&rsquo;t just a name; we&rsquo;re a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we&rsquo;re all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose.Now, we&rsquo;re revving up our team in the UAE and looking for talent ready to make our journey of progress their own. Buckle up, because the current pit stop is within the DSA function as a Direct Sales Agent.</div><div></div><div><b><br>
What You&rsquo;ll Do:</b></div><ul><li>
Lead Generation: Source high-value auto loan leads via dealers, referrals, cold calling, and networking.</li><li>
Business Handling: Submit 3&ndash;4M AED loan applications monthly and manage disbursals end-to-end.</li><li>
Dealer &amp; Customer Relationships: Build strong ties with dealers and guide customers through the auto loan process.</li><li>
Documentation<b>:</b> Collect, verify, and submit all required documents (customer KYC, income proof, dealer invoices, etc.) to ensure compliance and smooth loan processing.</li><li>
Bank Collaboration: Coordinate with multiple banks to fast-track loan approvals and resolve queries promptly.</li><li>
Car Valuation Certificate: Generate leads for car evaluations, and share certified reports with partner banks (ENBD, DIB, ADCB, ADIB, etc.) as an authorized car evaluator.</li><li>
Insurance Coordination: Advise customers on insurance requirements and manage insurance tie-ups related to auto loans.</li></ul><div></div><div><b><br>
What We&rsquo;re Looking For:</b></div><ul><li>
Proven experience in used car auto loan sales / DSA channel / banking sales.</li><li>
Strong dealer network and relationship management skills.</li><li>
Familiarity with loan processing, car evaluation, and disbursal workflows.</li><li>
Ability to achieve monthly loan submission targets (3- 4M AED).</li><li>
Excellent communication, negotiation, and customer handling skills.</li><li>
Self-motivated, target-driven, and able to work with minimal supervision.</li></ul><div></div><div><b><br>
What&rsquo;s in It for You?</b></div><ul><li>
No speed limits on incentives- drive as fast as you earn!</li><li>
Incentives will be delivered in the same month, keeping your momentum strong.</li><li>
The driver&rsquo;s seat in a fast-growing company that&rsquo;s accelerating towards success.</li><li>
Competitive salary based on performance that keeps you fuelled up for the ride.</li><li>
A dynamic, cutting-edge work environment with tools that help you shift into top gear.</li><li>
A team culture that feels like a pit crew &ndash; supportive, innovative, and always aiming for the win.</li></ul></div>

Auto Loans Sales Executive

<div><div><b>Who are we?<br>
</b></div><div></div><br>
<div><b>Cars24 </b>isn&rsquo;t just a name; we&rsquo;re a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we&rsquo;re all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose.</div><div></div><div><br>
Now, we&rsquo;re revving up our team in the UAE and looking for talent ready to make our journey of progress their own. Buckle up, because the current pit stop is within the Procurement function as an Evaluation Engineer.</div><div></div><div><b><br>
What you will do?</b></div><ul><li>
Inspect and evaluate used cars for purchase, either for retail, auction, or C2C (consumer-to-consumer) transactions.</li><li>
Ensure thorough inspection of vehicles with zero errors, strictly adhering to the company's Standard Operating Procedures (SOP).</li><li>
Maintain a professional and presentable appearance at all times.</li><li>
Be adaptable and flexible to work at various locations as required by the organization.</li></ul><div></div><div><b><br>
What are we looking for?</b></div><ul><li>
Valid UAE Driving License</li><li>
Diploma</li><li>
Experience in Automotive inspections and evaluations.</li></ul><div></div><div><b><br>
What do we offer?</b></div><ul><li>
Competitive remuneration as per current industry standards</li><li>
Benefits as per regional norms</li><li>
A culture that gives you freedom to showcase your ideas and helps you explore avenues of upskilling yourself</li><li>
An opportunity to work alongside some of the best minds in the industry</li></ul><div></div><div><br>
Ready to hit the accelerator on your career? Apply now and join us on this incredible ride at Cars24!</div></div>

Auto Evaluation Engineer

<div><div>Who are we?</div><div></div><div><b><br>
CARS24 </b>isn&rsquo;t just a name; we&rsquo;re a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we&rsquo;re all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose.</div><div></div><div><br>
Now, we&rsquo;re revving up our team in the UAE and looking for talent ready to make our journey of progress their own. Buckle up, because the current pit stop is within the Procurement function as a Retail Associate.</div><div></div><div><b><br>
What Will You Be Doing in the Driver&rsquo;s Seat?</b></div><ul><li>
Source and secure high-quality used vehicles from trusted fleet partners, rental companies, auctions, and wholesale distributors.</li><li>
Build and maintain strong relationships with suppliers to keep our inventory engine running smoothly.</li><li>
Monitor market trends and inventory needs to shift gears and adjust sourcing strategies.</li><li>
Oversee or coordinate thorough vehicle inspections to meet our quality and reconditioning benchmarks.</li><li>
Negotiate deals that are both strategic and profitable &mdash; from pricing to purchase terms.</li><li>
Coordinate with logistics teams to ensure timely vehicle deliveries and smooth handovers.</li><li>
Maintain accurate records of purchases, costs, and supplier agreements.</li><li>
Track the performance of procured inventory and fine-tune your approach when needed.</li><li>
Attend industry auctions, networking events, and trade shows to expand your sourcing highway.</li></ul><div></div><div><b><br>
What&rsquo;s Under the Hood:</b></div><ul><li>
2+ years of experience in used vehicle procurement, ideally from fleet or wholesale sources</li><li>
Strong understanding of vehicle types, pricing trends, and condition grading</li><li>
A solid network of fleet managers, auction houses, or distributors is a huge plus</li><li>
Proficient in Microsoft Excel, inventory tools, and auction platforms</li><li>
Valid UAE driver&rsquo;s license and open to occasional travel</li></ul><div></div><div><b><br>
What&rsquo;s in It for You?</b></div><ul><li>
Competitive pay that keeps up with the pace of the industry</li><li>
Benefits that align with market standards</li><li>
A fast-moving, car-loving team that values ownership and initiative</li><li>
The chance to drive impact, shift gears in your career, and grow with a company that&rsquo;s redefining how people buy cars</li></ul></div><div></div>

Retail Associate