Cherished Weddings

Cherished Ceremonies Weddings

Job Overview Cherished Ceremonies Weddings is a premier wedding planning and event coordination company dedicated to creating unforgettable celebrations. We specialise in personalised wedding planning, event design, vendor coordination, and day-of event management, ensuring every detail is handled with care and professionalism. We are seeking a highly organised and proactive Administrative Assistant to join our dedicated team. This is a full-time position based in our office in Tampa, Florida, United States. The ideal candidate will be the backbone of our daily operations, providing essential support to our wedding planners and contributing to the seamless execution of our clients' dream events. Responsibilities • Manage company calendars, schedule client consultations, and coordinate internal team meetings. • Serve as the first point of contact for client and vendor enquiries via phone and email, providing a professional and welcoming experience. • Assist with the preparation, proofreading, and distribution of client proposals, contracts, and event timelines. • Maintain and organise client files, vendor databases, and other critical company documents with meticulous attention to detail. • Liaise with vendors to confirm bookings, track payments, and communicate event details. • Provide general administrative support, including data entry, filing, managing office supplies, and preparing reports. • Support the event planning team with ad-hoc research and administrative tasks as needed to ensure successful event delivery. Qualifications • Proven experience working as an Administrative Assistant or in a similar office support role. • Exceptional organisational and time-management skills, with a proven ability to prioritise tasks and meet deadlines in a fast-paced environment. • Excellent written and verbal communication skills. • High level of proficiency in the Microsoft Office Suite (Word, Excel, Outlook). • A proactive, detail-oriented approach to problem-solving. • Strong interpersonal skills and the ability to work effectively both independently and as part of a collaborative team. • Experience within the events, wedding, or hospitality industry is advantageous but not essential. What We Offer • A competitive salary of $26 - $39 USD per hour, dependent on experience. • An opportunity to be part of a creative, passionate, and supportive team. • A dynamic work environment where you will play a key role in creating joyous and memorable occasions.

Administrative assistant

Client Services Coordinator Job Overview Cherished Ceremonies Weddings is a premier wedding planning and event coordination company dedicated to creating unforgettable celebrations. We specialise in personalised wedding planning, event design, and day-of management, ensuring every detail is handled with care and professionalism. We are currently seeking a highly organised and enthusiastic Client Services Coordinator to join our dedicated team. The ideal candidate will be the first point of contact for our clients, providing exceptional service and administrative support to ensure a seamless and magical wedding planning experience from start to finish. This is a Full-Time position based in Tampa, Florida, United States. The successful candidate will play a vital role in maintaining our reputation for excellence and client satisfaction. Salary: $26 - $39 USD per hour Responsibilities * Serve as the primary point of contact for client enquiries via telephone, email, and our website, providing a warm, professional, and timely response. * Schedule initial consultations and subsequent meetings between clients and our wedding planners. * Maintain and meticulously update client records, contracts, and communication logs in our CRM system. * Assist the planning team with administrative tasks, including preparing proposals, creating timelines, and communicating with vendors. * Liaise with suppliers and venues to confirm bookings and coordinate logistical details. * Proactively address client questions and concerns with empathy and efficiency, ensuring a positive experience at every touchpoint. * Support the day-of event management team with preparatory tasks to ensure flawless execution on the wedding day. * Contribute to a collaborative and positive team environment, embodying the values of Cherished Ceremonies Weddings. Qualifications * Proven experience in a customer service, client relations, or administrative role. * Exceptional verbal and written communication skills with a professional and friendly demeanour. * Outstanding organisational and time-management skills, with the ability to manage multiple tasks simultaneously. * A keen eye for detail and a high level of accuracy in all work. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a willingness to learn new software. * A genuine passion for providing excellent customer service and creating memorable experiences. * Experience in the wedding, hospitality, or events industry is highly desirable but not essential. * The ability to remain calm and professional in a fast-paced environment.

Customer service

Chat Support Specialist Job Overview Cherished Ceremonies Weddings is seeking a dedicated and articulate Chat Support Specialist to join our passionate team in Tampa, Florida, United States. As a leading wedding planning and event coordination company, we specialise in creating unforgettable, personalised celebrations. This Full-Time role is pivotal in providing an exceptional first impression to our clients, offering support and guidance with the care and professionalism that defines our brand. The ideal candidate will be an excellent communicator responsible for managing client enquiries and ensuring a seamless and positive experience from the very first contact. This position offers a competitive salary of $26 - $39 USD per hour. Responsibilities * Engage with potential and existing clients through live chat, email, and other digital communication channels in a timely and professional manner. * Provide comprehensive information about our wedding planning services, packages, and pricing. * Answer client questions accurately and efficiently, resolving issues with empathy and patience. * Schedule initial consultations between clients and our expert wedding planners. * Maintain detailed and accurate records of all client interactions within our CRM system. * Collaborate with the wedding planning team to ensure consistent and up-to-date information is communicated to clients. * Assist in developing and maintaining our online knowledge base and frequently asked questions (FAQs). * Uphold the company's high standards for customer service and brand representation in every interaction. Qualifications * Proven experience in a customer service or support role, with a focus on written communication (e.g., live chat, email support). * Exceptional written English skills, including flawless grammar, spelling, and punctuation. * Strong interpersonal skills with a natural ability to build rapport with clients. * Excellent organisational skills and the ability to manage multiple conversations simultaneously. * A proactive and solution-oriented mindset. * Proficiency in using CRM software and other digital communication tools. * A keen interest in the wedding and events industry is highly desirable but not essential. Benefits * A competitive hourly wage. * Be part of a creative and dedicated team that brings dream weddings to life. * A supportive and collaborative work environment where your contributions are valued. * Opportunity for growth within a reputable company in the events industry.

Chat support specialist

Job Overview Cherished Ceremonies Weddings is a premier wedding planning and event coordination company dedicated to creating unforgettable celebrations. We specialise in personalised wedding planning, event design, and day-of management, ensuring every detail is handled with exceptional care. We are seeking a professional and enthusiastic Live Chat Operator to join our team. As the first point of contact for many of our potential clients, you will play a crucial role in providing outstanding customer service and representing the high standards of our brand. This is a Full-Time position based in Tampa, Florida, United States, with a competitive salary of $26 - $39 USD per hour. Responsibilities As a Live Chat Operator, you will be responsible for managing real-time conversations with prospective clients visiting our website. Your primary goal is to provide helpful information and create a positive first impression that encourages clients to begin their wedding planning journey with us. Key duties include: • Engaging with potential clients via our live chat platform in a timely, professional, and friendly manner. • Providing accurate and detailed information about our wedding planning packages, services, and pricing. • Answering enquiries regarding our process, availability, and what sets our company apart. • Understanding client needs to qualify leads effectively for our wedding planning team. • Scheduling initial consultations and appointments between clients and our event coordinators. • Maintaining a comprehensive knowledge of all company services and offerings. • Accurately documenting all client interactions and key information in our CRM system. • Upholding the empathetic and professional tone of the Cherished Ceremonies Weddings brand. Qualifications We are looking for a candidate with a passion for customer service and exceptional communication skills. The ideal candidate will be organised, empathetic, and highly motivated. Essential skills and experience: • Proven experience in a live chat, customer service, or a similar client-facing role. • Exceptional written communication skills, with impeccable grammar, spelling, and punctuation. • Strong typing skills and the ability to manage multiple chat conversations simultaneously. • A patient, empathetic, and friendly demeanour, with a genuine desire to help people. • The ability to work independently and manage your time effectively. • Proficiency in using standard computer software and online communication tools. Desirable attributes: • A keen interest or prior experience in the wedding, hospitality, or events industry. • Familiarity with CRM systems and live chat software platforms. Benefits • A competitive hourly wage. • The opportunity to be a key part of a creative and passionate team that brings dream weddings to life. • A positive, supportive, and collaborative work environment. • The chance to develop your customer service and communication skills within a prestigious events company.

Live chat operator

Call Centre Representative Company: Cherished Ceremonies Weddings Location: Tampa, Florida, United States Employment Type: Full-Time Salary: $26 - $39 USD per hour Job Overview Cherished Ceremonies Weddings specialises in creating beautiful and memorable wedding experiences. We are seeking a dedicated and empathetic Call Centre Representative to join our team in Tampa. As the first point of contact for our clients, you will play a crucial role in shaping their journey with us. The ideal candidate will be a compassionate communicator with a passion for providing outstanding customer service and a genuine interest in helping couples plan one of the most important days of their lives. This is a fantastic opportunity to join a supportive team in a joyous and rewarding industry. Responsibilities * Handle a high volume of inbound calls and email enquiries from prospective and existing clients in a professional and timely manner. * Provide accurate and detailed information regarding our wedding packages, services, and availability. * Assist clients with scheduling appointments, making bookings, and processing payments securely. * Listen to client needs and resolve any issues or concerns with patience, empathy, and a focus on finding a positive solution. * Maintain precise and up-to-date records of all client interactions and transactions in our customer relationship management (CRM) system. * Collaborate effectively with wedding planners and other internal teams to ensure a seamless and exceptional client experience. * Proactively identify opportunities to improve our services and enhance the overall customer journey. Qualifications * Proven experience in a customer-facing role, such as a call centre, customer service, or client relations. * Exceptional verbal and written communication skills with a professional and friendly telephone manner. * Strong interpersonal skills and the ability to build rapport with a diverse range of clients. * Excellent organisational skills with a high level of attention to detail. * Proficiency in using computers and familiarity with CRM systems is highly desirable. * A positive attitude and the ability to remain calm and composed in a fast-paced environment. * A demonstrable interest in the wedding or events industry would be a significant advantage.

Call center representative