Qureos Mentor

Chewy

Chewy is a leading online retailer dedicated to providing pet parents with a trusted and convenient destination for all their pet needs. Founded in 2011, Chewy offers a wide range of pet products, supplies, and prescriptions, combining the personalized service of a local pet store with the efficiency of e-commerce. The company prides itself on exceptional customer care and is available 24/7 to support pet owners in ensuring their pets lead happy and healthy lives. Chewy's mission is to exceed customer expectations through every interaction, viewing pets and their owners as family.

<div>Job Description:
Our Opportunity:
Chewy is dedicated to being the most trusted and convenient online destination for pet parents and partners, everywhere. On the Product Design and Research team, we embrace this vision (and our pets!). We craft experiences that delight customers, veterinarians, and businesses that support them in keeping their pets happy and healthy. As a team of hard-working, collaborative, and fun-loving designers, researchers, and builders, we&rsquo;re looking for creative and driven talent to join the pack.
We are looking for an Associate Director, Product Design &ndash; Pharmacy, to lead our teams focused on Rx fulfillment, medication compounding, and 3rd-party veterinary digital tools. Based in either our Bellevue, WA or Boston, MA offices. You will guide the evolution of Chewy&rsquo;s industry-leading prescription-fulfillment tools and build tools to support our relationship with vets nationwide. You will work closely with partners across health and retail to speed prescription delivery and accuracy, helping vets get the right medication into the hands of pet parents.
What You&rsquo;ll Do:
Product &amp; Design Strategy<ul><li>
Transform customer and business objectives into compelling, purposeful, and feasible products.</li><li>
Lead innovative, systems-level thinking across pharmacy systems, ensuring speed and accuracy for pharmacists, vets, and the care of pets.</li><li>
Champion customer-centered improvements to our digital tools, connecting user insights to experience strategy.</li></ul>
Execution &amp; Delivery<ul><li>
Lead the full design process - from discovery and ideation to flows, wireframes, and high-fidelity prototypes.</li><li>
Set a high bar for design quality and ensure it gets into users&rsquo; hands.</li><li>
Maintain a bias for action and prioritize across multiple initiatives.</li></ul>
Team Leadership &amp; Growth<ul><li>
Lead and develop a high-performing design team, ensuring they are engaged, effective, and continuously growing.</li><li>
Champion Chewy&rsquo;s culture and principles, setting new standards for operational and executional excellence.</li></ul>
Cross-Functional Collaboration<ul><li>
Partner closely with product managers, developers, content strategists, user researchers, and fellow designers.</li><li>
Clearly articulate and present design thinking, process, and decisions to a wide range of Team Members, including senior leadership and C-suite executives.</li></ul>
What You'll Need:
Design Experience &amp; Expertise<ul><li>
10+ years of experience as a user experience designer, interaction designer, information architect, or similar role.</li><li>
Advanced proficiency in core design, including interaction design, information architecture, and user interface design.</li><li>
Consistently crafting high-quality digital products that deliver measurable results, supported by a strong portfolio or case studies.</li></ul>
Leadership &amp; Team Management<ul><li>
4+ years of experience managing multidisciplinary teams, including researchers, content strategists, and product designers.</li><li>
Ability to evaluate both customer and business impact of design decisions across product areas.</li><li>
Ability to lead design for multiple tools and large-scale initiatives involving multiple business groups</li></ul>
Communication &amp; Collaboration<ul><li>
Strong communication, presentation, and social skills.</li><li>
Ability to clearly articulate complex concepts to diverse audiences and Team Members at all levels.</li></ul>
Education &amp; Work Environment<ul><li>
Bachelor's degree in design, Human-Computer Interaction (HCI), or a related field&mdash;or equivalent professional experience in the design industry.</li><li>
Ability to travel quarterly as needed; role requires regular presence in a local office.</li></ul>
Preferred Qualifications:<ul><li>
Experience leading and building multiple teams of 8+ including leading other managers.</li><li>
Background in e-commerce, retail brands, or subscription services with an understanding of customer behavior and business goals in those contexts.</li></ul>
Work Arrangement:<ul><li>
Hybrid Model: 3-4 days in hub location per week</li><li>
Remote: This role is NOT a remote role.</li></ul> 

The base salary range for this role is $166,000 - $265,000.00.<ul><li>
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate&rsquo;s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.</li></ul>
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.</div>

Associate Director, Product Design

<div>Job Description:
We are hiring awesome humans, and we hope that includes you!
Are you looking for more than just a job? At Chewy, you&rsquo;ll find yourself on a career path with other awesome humans, like yourself. You&rsquo;ll be part of a culture that values everything that you do, who you are, and the goals you have set for your career. We want to give you the opportunity to grow, earn competitive pay, and be happy while you do it. Sounds simple, but we love it.
Your Opportunity:
Chewy is looking for a Staff IT Internal Auditor to join our Internal Audit team and support IT SOX work, IT operational audits, and technology-enabled assurance activities. In this role, you will help test and document technology controls, review evidence, analyze data, and partner with experienced auditors to identify practical ways to strengthen Chewy's control environment. You will also have the opportunity to learn how data analytics, automation, and AI can make audit work more efficient while supporting Chewy's mission to be the most trusted and convenient online destination for pet parents and partners, everywhere.
This is a great opportunity for someone early in their audit, risk, or technology career who is curious, detail-oriented, and excited to learn. You will work with Technology, Security, Finance, and business partners while building a strong foundation in IT audit, controls, data analysis, and stakeholder communication.
What You&rsquo;ll Do:<ul><li>
Support IT SOX walkthroughs, control testing, evidence review, documentation, remediation follow-up, and status reporting.</li><li>
Assist with IT operational audits across areas such as access management, change management, system development, cybersecurity, infrastructure, and third-party technology risk.</li><li>
Review business and technology processes to help identify risks, control gaps, and opportunities to improve control effectiveness.</li><li>
Build productive relationships with Technology, Security, Finance, Product, Operations, and other business partners while maintaining objectivity and professional curiosity.</li><li>
Use data analytics, automation, and AI-enabled approaches, with guidance from the team, to support audit planning, testing, evidence review, and issue follow-up.</li><li>
Help prepare audit analytics, summaries, and reporting that make results easier to understand and act on.</li><li>
Prepare clear workpapers and documentation that support audit conclusions and align to team methodology.</li><li>
Coordinate with internal stakeholders and external auditors to support evidence requests, meeting follow-ups, and issue resolution.</li><li>
Stay curious about emerging technology risks, audit practices, and tools that can help the Internal Audit team work smarter.</li><li>
Participate in team meetings, share ideas, and contribute to a collaborative, continuous-improvement mindset.</li></ul>
What You&rsquo;ll Need:<ul><li>
Bachelor's degree in Information Systems, Accounting, Finance, Computer Science, Cybersecurity, Business, or a related field, or commensurate experience.</li><li>
1+ year of experience in IT audit, public accounting/advisory, cybersecurity, accounting, finance, data analytics, or a related field.</li><li>
Basic understanding of IT controls, business processes, audit concepts, or technology risk, with a willingness to continue learning.</li><li>
Interest in IT SOX, IT general controls, operational audits, and how technology supports financial reporting and business processes.</li><li>
Comfort working with data, spreadsheets, reports, and systems-generated evidence; experience with Excel or similar tools.</li><li>
Curiosity about how data analytics, automation, and AI can be used responsibly to improve audit efficiency and effectiveness.</li><li>
Strong attention to detail, organization, and follow-through when reviewing evidence, documenting work, and tracking open items.</li><li>
Ability to ask thoughtful questions, learn new systems and processes, and translate observations into clear documentation.</li><li>
Strong written and verbal communication skills, including the ability to work with both technical and non-technical partners.</li><li>
Ability to manage multiple priorities and deadlines in a fast-paced environment with support from team leadership.</li><li>
High degree of integrity, sound judgment, professionalism, and commitment to continuous improvement.</li><li>
Position may require limited travel, approximately up to 10%.</li></ul>
Bonus:<ul><li>
Internship or early-career experience in IT audit, internal audit, public accounting, technology risk, cybersecurity, finance, accounting, or data analytics.</li><li>
Exposure to audit management tools, GRC tools, ERP systems, identity and access management tools, data warehouses, or cloud platforms.</li><li>
Experience with Excel, SQL, Power BI, Tableau, Alteryx, Python, or other analytics and automation tools.</li><li>
Interest in pursuing a professional certification such as CISA, CIA, CPA, or a related certification.</li><li>
Experience or interest in e-commerce, retail, technology, logistics, or high-growth environments.</li><li>
A love of pets and passion for Chewy's mission.</li></ul>
What You&rsquo;ll Get:<ul><li>
A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere-different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their perspectives to deliver on our mission!</li><li>
Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and to become your best.</li><li>
Development of meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups and celebrate inclusivity with various company events, programs, and activities.</li><li>
Comprehensive medical, dental, vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work.</li></ul>
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.</div>

Staff IT Internal Auditor

<div>Job Description:
Our Opportunity 
Chewy is looking for a passionate, data-driven Senior Merchandising Operations Analyst to join our Catalog Operations Team based in Plantation, FL or Boston, MA.
Catalog Operations sits within the larger Merchandising Operations group, which is responsible for creating the systems, services, and process infrastructure that support all Chewy businesses. The team&rsquo;s mission is to be the backbone for Chewy&rsquo;s Business and Category teams, helping drive long-term customer trust, business growth, and profitability. We own Catalog, Content, and Vendor Systems &amp; Services that include automation, product, program, and operational components.
The ideal candidate will bring a strong mix of information systems knowledge, merchandising business process expertise, data analysis capability, and a forward-looking mindset toward automation and AI-enabled process improvement. This person will play a key role in owning and improving catalog data completeness across Chewy&rsquo;s item-level data, ensuring that our catalog is accurate, complete, usable, and optimized to support customer discovery, product detail page quality, business decision-making, and operational scale.
This role requires someone who is innovative, diligent, and deeply ownership-oriented. The ideal candidate is curious, capable of deep-diving complex data and process issues, and motivated to identify where AI, automation, and improved tooling can create meaningful operational leverage. They should be an advocate for responsible AI adoption, actively seeking opportunities to use emerging tools to improve quality, speed, visibility, and scalability across Catalog Operations.
What You'll Do<ul><li>
Own and improve catalog data completeness across assigned areas of the Chewy catalog, ensuring item-level data is accurate, complete, consistent, and usable for customer-facing experiences, internal operations, and business decision-making.</li><li>
Serve as a subject matter expert independently overseeing a specific body of work or process across 1&ndash;2 high-visibility, high-complexity areas.</li><li>
Execute work within assigned areas, identify and eliminate risks, issues, defects, and process gaps, and create mechanisms to monitor data quality, completeness, and operational performance.</li><li>
Use data analysis to identify catalog completeness gaps, root causes, business impact, and opportunities to improve customer discovery, PDP quality, operational efficiency, and category team outcomes.</li><li>
Champion the use of AI, automation, and scalable tooling to improve Catalog Operations processes, reduce manual work, increase quality, and accelerate decision-making.</li><li>
Partner with technical teams to drive systems improvements, AI-enabled workflows, automation opportunities, and elegant analytical tools with a high degree of autonomy.</li><li>
Develop standard operating procedures, process documentation, reporting mechanisms, and governance routines that improve consistency, scalability, and accountability.</li><li>
Communicate metrics, data insights, completeness trends, AI-enabled opportunities, and business impact to leaders in a way that informs prioritization and decision-making.</li><li>
Synthesize large quantities of complex data into usable, actionable insights for business, operations, product, and technical stakeholders.</li><li>
Support ad hoc projects and initiatives involving Catalog systems, content quality, data completeness, process automation, and operational improvement.</li><li>
Educate and partner with cross-functional stakeholders, including Business, Category, Product, Engineering, Vendor Systems, and Operations teams.</li><li>
Mentor junior team members and contractors when needed.</li></ul>
What You&rsquo;ll Need<ul><li>
BA in Economics, Finance, Business, Computer Science, Engineering, Information Systems, or a related field, or equivalent experience. Master&rsquo;s degree preferred.</li><li>
2&ndash;3+ years of experience in business systems, merchandising operations, catalog operations, data analytics, or a related subject-matter expert capacity.</li><li>
Strong understanding of catalog data, item-level attributes, product content, operational workflows, data quality, or ERP/catalog systems.</li><li>
Background in creating, managing, and improving metrics and KPIs using quantitative analysis.</li><li>
Demonstrated ability to identify process inefficiencies and use automation, AI tools, or scalable mechanisms to improve quality, speed, and operational leverage.</li><li>
Proficient in SQL.</li><li>
Advanced experience with Microsoft Office products.</li><li>
Superior attention to detail and experience creating mechanisms to monitor data integrity, completeness, and operational performance.</li><li>
Strong communication, verbal, written, and interpersonal skills, with the ability to translate complex analysis into summarized business terms.</li><li>
Ability to communicate effectively with technical teams and influence cross-functional stakeholders.</li><li>
An entrepreneurial mindset and a driving passion to challenge, improve, and modernize current processes.</li><li>
Curiosity and openness toward emerging technologies, including AI-enabled tools, and a willingness to test, learn, and responsibly apply them to improve business processes.</li><li>
Demonstrated ability to work in a team environment.</li><li>
Ability to operate in ambiguous environments with speed, ownership, and commitment to quality.</li><li>
Position may require occasional travel.</li></ul>
Bonus<ul><li>
Relevant work experience using Python or R for data analytics.</li><li>
Data visualization skills using Tableau or an equivalent data visualization tool.</li><li>
Experience using AI tools, automation platforms, or machine learning-enabled workflows to improve operational processes, data quality, or analytical efficiency.</li><li>
Prior experience with software quality processes and Atlassian tools such as Confluence and Jira.</li><li>
Prior experience with ERP, PIM, catalog management, or item master data systems.</li><li>
E-commerce background is a plus.</li></ul> 

The base salary range for this role is $78,500 - $130,000.00.<ul><li>
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate&rsquo;s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.</li></ul>
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.</div>

Senior Merchandising Operations Analyst

<div>
 
 Job Description
 
 
 
 
 Our Opportunity:
 
 
 
 <ul>
 <li>
 Chewy is seeking a highly skilled Maintenance Technician to join our diverse team at our Fulfillment Center. In this role, you will apply your expertise to maintain, solve, and optimize the operations of our innovative fulfillment center. This is an outstanding opportunity to improve your skills in the fast-evolving e-commerce industry while playing a meaningful role in ensuring our facility operates at peak efficiency. Join us and make a direct impact on the performance and success of our fulfillment operations!
 </li>
 <li>
 As a Maintenance Technician, you will be a key player in keeping our large-scale fulfillment center operating at peak performance. Your role will involve performing a diverse range of maintenance, facilities management, and utilities tasks to ensure seamless operations, minimize downtime, and uphold safety and efficiency standards. With your expertise, you&rsquo;ll help maintain a well-functioning environment that supports efficiency and operational excellence.
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Perform Maintenance and Repairs: Carry out maintenance, repair, housekeeping, plumbing, metal fabrication, and carpentry to support the high-speed operations of our fulfillment center.
 </li>
 <li>
 Ensure Equipment Functionality: Monitor and ensure that all fulfillment center equipment is running efficiently and that the work environment remains safe for all Team Members.
 </li>
 <li>
 Implement Maintenance Tasks: Complete scheduled and ad-hoc maintenance tasks throughout the facility efficiently and effectively.
 </li>
 <li>
 Inspect Systems: Conduct daily inspections of conveyor systems, shipping, and packing equipment areas to identify and address potential issues.
 </li>
 <li>
 Handle Equipment Accountability: Coordinate the maintenance and accountability of assigned equipment and gear, seeking for zero loss, damage, and defects.
 </li>
 <li>
 Apply CMMS: Use the Computerized Maintenance Management System (CMMS) to supervise labor utilization and handle parts inventory.
 </li>
 <li>
 Tackle Issues: Diagnose and resolve mechanical and electrical problems by visually inspecting, testing, and evaluating components, equipment, and circuits.
 </li>
 <li>
 Follow Procedures: Enforce company procedures and protocols to ensure consistent and reliable operations.
 
 
 </li>
 </ul>
 
 What You'll Need
 
 
 
 <ul>
 <li>
 Experience: A minimum of 36 months in facility maintenance, with background in mechanics, construction, engineering, aviation, or transportation repair.
 </li>
 <li>
 Electrical Skills: Proficiency or a proven understanding of electrical systems.
 </li>
 <li>
 Tool Proficiency: Experience using maintenance tools and equipment effectively.
 </li>
 <li>
 Physical Stamina: Ability to lift up to 75 pounds and frequently stand, walk, bend, stoop, twist, and turn. Manual dexterity and good balance are critical for working at ground level and at elevations up to 35 feet.
 </li>
 <li>
 Technical Interest: Strong curiosity about math, electricity, shop mechanics, electric motors, and appliances.
 </li>
 <li>
 Exposure Awareness: Knowledge of potential exposure to high voltage, welding equipment, and various lubricants and solvents.
 </li>
 <li>
 Flexible Schedule: Willingness to work nights, weekends, and/or a floating schedule.
 </li>
 <li>
 Fire Systems Experience: Familiarity with fire systems and fire alarm electronic devices.
 </li>
 <li>
 Technical Reading: Ability to read, understand, and interpret electrical, pneumatic, and plumbing schematics
 </li>
 <li>
 Mechanical Systems Knowledge: Experience with conveyor systems (belts, drives, tracking valves) and VFD motor controllers, motor starters, and control cabinets.
 </li>
 <li>
 PLC Skills: Basic knowledge of PLCs, including input/output solving and some programming.
 </li>
 <li>
 HVAC Experience: Understanding or experience with HVAC systems.
 </li>
 <li>
 Communication and Decision-Making: Ability to communicate preventative maintenance and repair needs, bring up issues outside normal hours, and make sound decisions under pressure.
 </li>
 <li>
 Proactive Maintenance: Skill in identifying and addressing potential issues before they lead to equipment breakdown.
 
 
 </li>
 </ul>
 The hourly range for this role is $16.10 - $24.27.
 
 
 <ul>
 <li>
 We offer the following benefits for our team members:
 </li>
 <li>
 </li>
 <ul>
 <li>
 20% Chewy.com Discount
 </li>
 <li>
 Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
 </li>
 <li>
 Life and Disability Insurance
 </li>
 <li>
 401(k) with company matching
 </li>
 <li>
 Wellness benefits through Wellbeing @Chewy
 </li>
 <li>
 Employee Assistance Program (EAP)
 </li>
 <li>
 Paid Time Off: Team members are eligible to accrue up to 80 hours of PTO their first year
 </li>
 <li>
 Subsidized child, adult, and pet backup care through Care.com
 </li>
 <li>
 Discounts on many items through the LifeMart Discount platform
 </li>
 <li>
 The option to sign up for Payactiv&rsquo;s Earned Wage Access program and access a portion of the money you&rsquo;ve already earned, before your regular payday!
 </li>
 <li>
 High volume and specialty positions are eligible for wage increases starting after 3-months of service
 </li>
 <li>
 Referral Bonuses - $500 per referral
 
 </li>
 </ul>
 </ul>
 We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
 
 
 Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
 
 
 The hourly range for this role is $20.91 - $31.49.
 
 
 <ul>
 <li>
 We offer the following benefits for our team members:
 </li>
 <li>
 </li>
 <ul>
 <li>
 20% Chewy.com Discount
 </li>
 <li>
 Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
 </li>
 <li>
 Life and Disability Insurance
 </li>
 <li>
 401(k) with company matching
 </li>
 <li>
 Wellness benefits through Wellbeing @Chewy
 </li>
 <li>
 Employee Assistance Program (EAP)
 </li>
 <li>
 Paid Time Off: Team members are eligible to accrue up to 80 hours of PTO their first year
 </li>
 <li>
 Subsidized child, adult, and pet backup care through Care.com
 </li>
 <li>
 Discounts on many items through the LifeMart Discount platform
 </li>
 <li>
 The option to sign up for Payactiv&rsquo;s Earned Wage Access program and access a portion of the money you&rsquo;ve already earned, before your regular payday!
 </li>
 <li>
 High volume and specialty positions are eligible for wage increases starting after 3-months of service
 </li>
 <li>
 Referral Bonuses - $500 per referral
 
 </li>
 </ul>
 </ul>
 We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
 
 
 Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
 
 
 Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
 
 
 To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
</div>

Transitioning Military Service Member, Maintenance Technician

<div>Job Description:
Our Opportunity:
Chewy, the fastest growing e-commerce retail business in the market today, is seeking motivated and confident CC Healthcare Pharmacy Representatives to join our amazing Customer Service team in Pennsylvania! This role will entail &ldquo;Wow-ing&rdquo; our pet-parent customers and business partners with stellar customer service. Our Team Members are committed to providing an incredible customer experience.
Why You'll Love Working Here:<ul><li>
Starting pay of $18.25/hr</li><li>
Competitive benefits and personal and leadership development programs to support your career growth.</li><li>
Employee 20% discount program at Chewy for all your pet needs.</li><li>
We have a culture of belonging where you will feel valued for your skills and contributions and be recognized for your dedication and hard work.</li><li>
We'll empower you to build, grow, and unleash your full potential.</li></ul>
What You&rsquo;ll Do:<ul><li>
Engage directly with healthcare and pharmacy customers who contact us directly at the pharmacy or customer service for a variety of topics. (This will primarily be via inbound and outbound phone calls, to include emails, and other communication platforms)</li><li>
Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.</li><li>
Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike.</li><li>
Go above and beyond to &ldquo;Wow&rdquo; our customers. We aren&rsquo;t looking for order-takers or script-readers &ndash; we&rsquo;re searching for those who can engage with our customers and think critically to help our customer and provide solutions.</li><li>
Operate with a willingness to learn. We share feedback, we get feedback and we operate in a culture of being open-minded to grow. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal</li><li>
Help customers over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document their accounts, so being thorough is critical.</li></ul>
What You&rsquo;ll Need:<ul><li>
You are physically located in Pennsylvania.</li><li>
You are able to acquire required Pharmacy Technician or Trainee registration/licensure with the PA State Board of Pharmacy.</li><li>
1-2 years working in a customer focused environment</li><li>
Demonstrate excellent communication skills (written, verbal, and listening)</li><li>
Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)</li><li>
Operate with ownership, be a self-starter, and have a strong attention to detail</li><li>
Proficiency with Microsoft Outlook</li><li>
High school education or equivalent</li><li>
Critical thinking skills</li><li>
Demonstrated ability to multi-task and perform well in a face paced environment</li><li>
Ability to adapt to change in accordance with the business needs of the company</li><li>
Must bring proven ability to maintain confidentiality and secure sensitive information</li><li>
Must be able to pass background check</li><li>
Must maintain Pharmacy Technician certifications</li><li>
Show up for work! Come on time and be committed to be your best.</li></ul>
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.</div>

Pharmacy Tech- Customer Care (Remote in Pennsylvania)

<div>Job Description:
Our Opportunity:
Chewy is seeking a proactive and detail-oriented Transportation Execution Manager II to support transportation operations. This role plays a key part in ensuring service reliability by executing dispatch plans, supporting carrier communication, and assisting with issue resolution. You will help monitor cost and service performance for third-party dedicated fleets and one-way truckload carriers, escalating risks and disruptions as needed. In this role, you will support the transportation function by driving adherence to plans, maintaining operational continuity, and assisting with real-time decision-making. You will work closely with Fulfillment Center Operations, Field Transportation, and third-party carrier partners to ensure consistent execution and service outcomes. Strong communication skills, the ability to react quickly to changing conditions, and a collaborative mindset are essential to success in this role.
This position offers the opportunity to gain exposure to transportation network operations while developing leadership and operational execution skills in a fast-paced environment.
This role covers a weekend shift, working 7:30 AM&ndash;4:30 PM EST. The daily schedule will be either Thursday-Monday or Saturday-Wednesday and occasionally will require an overnight shift.
What You&rsquo;ll Do:<ul><li>
Execute transportation operations across multiple fulfillment centers. Ensure driver coverage and on-time dispatch performance through direct engagement and oversight of third-party carriers.</li><li>
Carrier Engagement &amp; Communication: Lead calls with carriers to confirm driver assignments and readiness. Build carrier accountability through consistent communication and proactive troubleshooting.</li><li>
Load Planning &amp; Operational Oversight: Manage load planning and execution. Ensure alignment with the transportation schedule, resolve exceptions, and maintain real-time accuracy in OTM.</li><li>
Real-Time Escalation &amp; Problem Solving: Serve as the decision-maker for real-time operational disruptions. Identify risks, implement short-term solutions, and drive toward long-term corrective actions.</li><li>
Root Cause Analysis &amp; Corrective Actions: Use SQL and Excel to analyze operational failures or inefficiencies and implement data-driven corrective action plans to drive performance improvements.</li><li>
Cross-Functional Alignment: Collaborate with fulfillment center operations, internal transportation teams, and carrier partners to drive service excellence and ensure alignment on goals and execution.</li></ul>
What You&rsquo;ll Need:<ul><li>
2+ years of experience in transportation, supply chain, or logistics</li><li>
Demonstrated ability to manage overnight or shift-based transportation operations.</li><li>
Proficiency in Oracle Transportation Management (OTM) or similar TMS platforms.</li><li>
Strong leadership, communication, and conflict resolution skills.</li><li>
Analytical proficiency, including basic SQL skills and Excel-based data analysis.</li><li>
Proven experience managing third-party carrier performance and accountability.</li><li>
Bachelor&rsquo;s degree in supply chain, logistics, business, or a related field.</li></ul>
Bonus (if applicable):<ul><li>
Hands-on experience in transload and yard management operations.</li><li>
Background in e-commerce or retail transportation environments.</li><li>
Familiarity with Lean/Six Sigma methodologies is a plus.</li><li>
SQL, Tableau or data visualization experience is a bonus.</li></ul>
Position Details<ul><li>
This role requires occasional overnight coverage, covering evening and early morning hours.</li><li>
Travel may be required depending on business needs.</li><li>
Full-time role with competitive compensation and benefits.</li></ul>
Join us in delivering excellence overnight and shaping the future of our transportation network!
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.</div>

Transportation Execution Manager II

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