Qureos Mentor

CHRISTUS Health

<div><b>Description</b><p><b><br>
Summary:</b></p>
<p>The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.</p>
<p><b>Responsibilities:</b></p>
<div><ul><li>Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements.</li><li>
Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks.</li><li>
Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources.</li><li>
Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders.</li><li>
Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations.</li><li>
Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts.</li><li>
Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice.</li><li>
Adhere to organization standards for system configuration and change control.</li><li>
Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members.</li><li>
Collaborate and develop strong relationships with end user communities, customers and business partners.</li><li>
Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes.</li><li>
Coordinates code changes with appropriate vendor related to financial and business application issues.
</li><li>Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues.</li><li>
Share industry best practices from vendors with Operational Leaders.</li><li>
Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.</li><li>
Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.</li><li>
Follows strict change management processes ensuring proper approval, testing, and validation of system changes.</li><li>
Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership.</li><li>
Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments.</li><li>
Proactively and independently troubleshoot and resolve moderate incidents and requests without direction.</li><li>
Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables.</li><li>
Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications.
</li><li>Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned.</li><li>
Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department.</li><li>
Escalates when SLAs are breached or appropriate vendor action is not occurring.
</li><li>May be required to travel to perform duties.</li><li>
May be required to work additional hours as needed during critical problems.</li><li>
Assist in preparation and conducting of continuing formal or informal training session for users and co-workers.</li><li>
Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues.</li><li>
Performs other duties as assigned.</li></ul>
</div><p><b>Requirements:</b></p>
<div><ul><li>Associates or Bachelor&rsquo;s degree preferred with a focus in healthcare, business, or information systems.
</li><li>Ability to present complex data in meaningful method, i.e., charts, graphs</li><li>
Ability to adjust to and implement change</li><li>
Problem Solving skills</li><li>
Multitasking skills</li><li>
Work as a team member</li><li>
Proficient in Microsoft applications including Word, Excel, and PowerPoint</li><li>
Excellent customer service skills</li><li>
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education</li><li>
Strong organizational skills in managing multiple priorities</li><li>
3+ Years of experience</li><li>
2+ years within healthcare, business, or information systems</li><li>
Solves moderate incidents without direction
</li><li>Develops new functionality for requests with little direction
</li><li>Works in a team setting, sharing information and assisting other junior level team members
</li><li>Possesses detailed healthcare knowledge and systems expertise
</li><li>Makes decisions regarding own work on primarily routine cases</li><li>
Works under minimal supervision, uses independent judgment requiring analysis of variable factors</li><li>
Collaborates with senior team members to develop approaches and solutions</li><li>
Mentors and may train team members within own functional or application</li><li>
 Associated certifications on area of focus, preferred</li><li>
For Epic Analysts:
</li><li><ul><li>Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date)</li><li>
Certifications or Proficiencies must stay current by maintaining new version training</li></ul></li></ul>
</div><p><b>Work Type:
</b></p><p>Full Time</p><br>
<p></p>
<p><b>EEO is the law - click below for more information:</b></p>
<p>https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</p>
<p>We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.</p></div>

Imaging Application System Analyst II - IS Support Imaging

<div><b>Description</b><p><br>
Summary:</p>
<p>The competent Nurse, in the same or similar clinical setting, practices independently and demonstrates an awareness of all relevant aspects of a situation. Provides routine and complex care, with the ability to on long-range goals or plans. Continues to develop the ability to cope with and manage contingencies of clinical nursing. Makes appropriate assignments and delegates to other care providers as a means to help manage the clinical situation.</p>
<p>Responsibilities:</p><br>
<ul><li>Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.</li><li>
Consistent with the ANA Scope and Standards of Practice, provides nursing care utilizing the nursing process, including assessment, diagnosis, planning, intervention and evaluation for assigned patients.</li><li>
Addresses increasingly complex psychological, emotional, cultural, and social needs of patient and families in accordance with their level of practice.</li><li>
Using the appropriate protocol, administers medications and treatments; monitors for side-effects and effectiveness of the treatment prescribed.</li><li>
Documents patient history, symptoms, medication, and care given.</li><li>
Assess learning needs and provides education to patients, family members and/or care givers; identify issues and resources.</li></ul>
<p>Job Requirements:</p><br>
<p>Education/Skills</p>
<ul><li>Bachelor of Science Degree in Nursing, preferred</li></ul>
<p>Experience</p>
<ul><li>1 year of experience in the related nursing specialty preferred</li></ul>
<p>Licenses, Registrations, or Certifications</p>
<ul><li>BLS required</li><li>
RN License in state of employment or compact</li></ul>
<p>Position Requirements:</p><br>
<p><b>Education/Skills</b></p>
<ul><li>All newly hired experienced RNs must attend New Nurses Orientation within the first 30 days of hire.</li>
<li>New hires are precepted by a designated trained staff member and initial on-boarding requirements are validated through successful completion of the designated organizational entry competency validation and a Critical Care Department-specific competency validation.</li>
<li>Completion of all annual competency verification requirements.</li>
</ul><p><b>Experience</b></p>
<ul><li>One year of experience in Critical Care setting preferred but will accept new graduates.</li>
</ul><p><b>Licenses, Registrations, or Certifications</b></p>
<ul><li>Current ACLS certification required</li>
</ul><p>In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain required certifications for their respective positions within the designated time frame.</p><br>
<p></p>
<p>Credential Grace Periods:</p>
<p>If additional credentials are required per the Position Requirements section, a grace period to obtain the certification will apply, dependent on your experience level.</p>
<ul><li>Any Candidate/Associate with at least one year of acute care clinical experience in a similar service line within the past three years is considered an Experienced Associate.</li><li>
Any Candidate/Associate who does not have at least one year of full-time acute care clinical experience in the same service line within the past three years is considered an Experienced Associate New to the Specialty.</li></ul>
<div><div><div>Credential</div><p>
Grace Periods for<br>
Experienced Associates</p><p><br>
Grace Periods for<br>
New Graduates &amp; Experienced Associates New to the Specialty</p></div><div><div><br>
Basic Life Support (BLS)</div><div> No grace period. AHA or Red Cross accepted at time of hire.</div><div> No grace period. AHA or Red Cross accepted at time of hire.</div></div><br>
<div><div>
Advanced Cardiac Life Support (ACLS)</div><div> Within 30 days of hire.</div><div> Within 90 days of hire.</div></div><br>
<div><div>
Pediatric Life Support (PALS)</div><div> Within 30 days of hire.</div><div> Within 90 days of hire.</div></div><br>
<div><div>
Trauma Nurse Core Curriculum (TNCC)</div><div> Within 60 days of hire.</div><div> Within 18 months of hire.</div></div><br>
<div><div>
Trauma Care After Resuscitation (TCAR)</div><div> Within 60 days of hire.</div><div> Within 18 months of hire.</div></div><br>
<div><div>
Neonatal Resuscitation Program (NRP)</div><div> Within 30 days of hire.</div><div> Within 60 days of hire.</div></div><br>
<div><div>
AWHONN INTERMEDIATE FHM (Fetal Heart Monitoring)</div><div> Within 30 days of hire.</div><div> Within 60 days of hire.</div></div><br>
<div><div>
STABLE (Neonatal Education)</div><div> Within 30 days of hire.</div><div> Within 60 days of hire.</div></div></div><br>
<p></p>
<p>Work Schedule:</p><br>
<p>PRN</p>
<p>Work Type:</p>
<p>Per Diem As Needed</p></div>

RN, Registered Nurse - Cardiac Rehab

<div><b>Description</b><p><br>
Summary:</p>
<p>The associate is responsible for the duties and services that are of a support nature to the Revenue Cycle division of CHRISTUS Health. The associate ensures that all processes are performed in a timely and efficient manner. The primary purpose of this Job is to ensure account resolution and reconciliation of outstanding balances for CHRISTUS Health patient accounts. The Job works in a cooperative team environment to provide value to internal and external customers. The associate must demonstrate a consistently high degree of proficiency in their primary position within the Patient Financial Services Department of CHRISTUS Health. The associate is responsible for a variety of activities in the department while applying one's expertise and knowledge within the unit. The Job provides opportunities to increase one's scope of responsibility within the PFS Department. Working in partnership with the management team serves as a resource for innovation, staff support, and process improvements.
<br>
The Patient Financial Specialist Lead carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of CHRISTUS Health, and fully supports CHRISTUS Health's core values of Dignity, Integrity, Compassion, Excellence, and Stewardship.</p>
<p>Responsibilities:</p><br>
<ul><li>Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
</li><li>Functions as a subject matter expert in support of other PFS team members and other departments/facilities within the CHRISTUS Health network.
</li><li>Provide on-the-job training as needed and provide a source of knowledge for staff inquiries.
</li><li>Demonstrates a strong understanding of payer benefits requirements, on-line claims status, submission, billing, cash application, and reconciliation procedures.
</li><li>Approve or deny requested adjustments and refunds within role thresholds.
</li><li>Adapt to process and procedure evaluations and improvements, support continuous change, and willingly manage special projects in addition to normal workload and other duties as assigned.
</li><li>Remain flexible if duties are reassigned, which may involve transferring to a more appropriate unit in order to best serve PFS and CHRISTUS Health.
</li><li>Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution while maintaining account integrity and compliance with payer and/or government regulations.
</li><li>Ensures quality and productivity standards are met or exceeded.
</li><li>Appropriately documents patient accounting host system or other systems utilized by Patient Financial Services in accordance with policy and procedures.
</li><li>Provide continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.
</li><li>Functions effectively within a team and participates and contributes constructively to produce results in a cooperative effort.
</li><li>Continually seeks to understand and act upon customer needs, concerns, and priorities. Meets customer expectations and requirements, and gains customer trust and respect.
</li><li>Demonstrates expertise in role requirements as outlined in the job description for a specific area of responsibility.
</li><li>Must have in-depth knowledge and ability to maneuver efficiently through Patient Accounting Systems, Document Imaging, Databases, etc. Strong understanding of systems from an end-user and processing perspective.
</li><li>Must have good technical aptitude working with a variety of MS Office products (Word, Excel, PowerPoint, Outlook) and/or ability to learn and develop more advanced skills with the various applications.
</li><li>Professional and effective written and verbal communication required.
</li><li>Must have good understanding of the various areas of government, non-government programs, billing, customer service and cash applications.
</li><li>Understanding of alternative Business Office financial resources and the ability to provide information and/or recommendations related to these sources of recovery are preferred.</li></ul>
<p>Job Requirements:</p><br>
<p><b>Education/Skills</b></p>
<ul><li>HS Diploma or equivalency required.
</li><li>Post HS education preferred.
</li></ul><p><b>Experience</b></p>
<ul><li>5-7 years of experience preferred.
</li><li>Demonstrated success working in a team environment focused on meeting organization goals and objectives required.
</li><li>Experience in role requirements as outlined in job description for specific area of responsibility preferred.
</li><li>College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
</li><li>Must have an understanding of alternative Business Office financial resources and the ability to provide information and/or recommendations related to these sources of recovery are preferred.
</li><li>Experience working within a multi-facility hospital business office environment preferred.
</li></ul><p><b>Licenses, Registrations, or Certifications</b></p>
<ul><li>None required.</li></ul><br>
<p></p>
<p>Work Schedule:</p><br>
<p>8AM - 5PM Monday-Friday</p>
<p>Work Type:</p><br>
<p>Full Time</p></div>

Patient Financial Specialist Lead-Business Office

<div><b>Description</b><p><br>
Summary:</p>
<p>This Job performs all routine and complicated laboratory procedures including specimen processing and handling, testing of patient specimens, calculating, and reporting of results, performance of quality control procedures, operation and maintenance of instruments and equipment, assisting in the development of new procedures and protocols, may perform phlebotomy and other patient-oriented tasks, and may perform other related duties as requested or directed.</p>
<p>Responsibilities:</p><br>
<ul><li>Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
</li><li>Performs all routine and complicated laboratory procedures in the primary section to which assigned about age or sex specific values.
</li><li>Operates, maintains, and troubleshoots laboratory instrumentation and equipment and makes minor repairs as necessary or notifies Bio-med as needed.
</li><li>Must cross-train to other laboratory sections as needed.
</li><li>Assures that the laboratory's quality control program is properly followed.
</li><li>Calculates, enters, and/or verifies results of laboratory procedures.
</li><li>Utilizes the Laboratory Information System.
</li><li>Provides notification and documentation of critical laboratory values obtained.
</li><li>Processes patient specimens, including collection, handling, and distribution always cognizant of minimal pediatric specimen volumes (when required).
</li><li>Participates in the evaluation, development, and implementation of new or updated testing procedures and protocols.
</li><li>Demonstrates competence to perform assigned patient care responsibilities in a manner that meets the population-specific and developmental needs of patients served by the department.
</li><li>Appropriately adapts assigned patient assessment, treatment, and/or care methods to accommodate the unique physical, psychosocial, cultural, age specific and other developmental needs of each patient served.
</li><li>Demonstrates adherence to the CORE values of CHRISTUS Health.
</li><li>Must complete all required compliance and regulatory tasks and follow all applicable policies and procedures.
</li><li>Performs other duties as assigned.</li></ul>
<p>Job Requirements:</p><br>
<p><b>Education/Skills</b></p>
<ul><li><p>Bachelor&rsquo;s Degree or higher in a chemical, physical, biological or clinical laboratory science or medical technology from an accredited institution or equivalent laboratory training and experience meeting the requirements defined in the CLIA regulation 42CFR493.1489 (includes U.S. Military laboratory training courses of at least 50 weeks)</p>
<p><b>OR</b></p>
</li><li>Education that has been evaluated by an acceptable credentialing agency and deemed equivalent to a US Bachelor&rsquo;s degree in a chemical, physical, biological or clinical laboratory science or medical technology.</li></ul>
<p><b>Experience</b></p>
<ul><li>No experience required for graduates of a clinical laboratory training program approved or accredited by NAACLS, or other organizations approved by HHS. OR</li><li>
One year of approved clinical laboratory experience, which must include a clinical rotation through the following sections of the laboratory: Blood Banking, Microbiology, Chemistry, and Hematology, Immunology, and Urinalysis/Body Fluids in the U.S. or with an accredited laboratory within the last 5 years.</li></ul>
<p><b>Licenses, Registrations, or Certifications</b></p>
<ul><li>Must possess Certification for MT, MLS, CLS, or MLT from ASCP, AMT, AAB, or HEW/HHS</li><li>
If certification with an expiration date is held, the certification must be maintained and kept current</li><li>
Louisiana requires State Licensure</li><li>
New Graduate that is Board Certified or eligible (must complete Board Certification in 1 year of hire, Louisiana excluded)</li></ul>
<p>Work Schedule:</p><br>
<p>TBD</p>
<p>Work Type:</p><br>
<p>Full Time</p></div>

Clinical Laboratory Scientist II-Lab AdminGeneral-Full Time

<div><b>Description</b><p><br>
CHRISTUS Health is currently seeking a Full-Time Certified Registered Nurse Anesthetist (CRNA) to join the Anesthesia Departments at our facilities in Louisiana and Texas:</p><br>
CHRISTUS Highland Medical Center<ul><li>-Shreveport LA</li>
CHRISTUS Good Shepherd Medical Center<li>-Longview TX</li>
CHRISTUS Mother Frances Hospital<li>-Jacksonville TX</li>
CHRISTUS St. Michael Hospital<li>-Texarkana TX</li>
CHRISTUS Mother Frances Hospital<li>-Tyler TX</li></ul>
<p>These departments emphasize a cohesive and collaborative approach, providing a diverse case mix, excluding hearts or transplants. The Jacksonville facility is an Independent model. These opportunities are hospital-employed W-2 at Level 2-4 trauma centers.</p><br>
<p>Enjoy a favorable culture with mentorship for new graduates. Our CRNA Co-Chiefs have both been with CHRISTUS for over 15+ years and offer consistent and dependable leadership. They are dedicated to maintaining a positive work environment with great work/life balance.</p>
<p>What We Offer:</p>
<div><ul><li>Broad case mix, including trauma, general surgery, orthopedics, neurosurgery, vascular, urology, gyn, robotics, plastics, pediatrics, eyes, EP, GI, and OB.</li><li>
Utilization of new anesthesia equipment, including Digital Mindray Anesthesia Machines, Syringe Pumps, GlideScopes, and computerized EPIC charting.</li><li>
Flexible scheduling with opportunities for 8/10/12-hour shifts; Shreveport has a 24-hour shift available.</li></ul></div>
<p>Competitive Compensation Package:</p>
<div><ul><li>Competitive Starting Salary for experienced CRNAs; New Grads welcomed; opportunities for additional earnings.</li><li>
Guarantee of 40 hours/week pay.</li><li>
Premium Pay rate of $200/hour for any hours over 40 in a work week.</li><li>
Shift Differentials Pay for Evenings, Nights, and Weekends.</li><li>
Holidays at 1.5x pay rate.</li></ul></div>
<p>Excellent CHRISTUS Health Benefits Package:</p>
<div><ul><li>Signing Incentives</li><li>
Student stipends</li><li>
403(b) Retirement Account with Employer Match</li><li>
Paid Time Off (front-loaded hours)</li><li>
Additional 40 Hours of CME Time annually</li><li>
Annual CME Allowance of $2,500</li><li>
Malpractice Coverage</li><li>
Medical, Dental, Vision, &amp; Wellbeing Benefits</li><li>
AANA dues paid annually</li><li>
Licensure and certification fees paid</li><li>
Voluntary Options such as Home, Auto &amp; Pet Insurance</li></ul></div>
<p>Community Highlights:</p>
<ul><li>Lakes, Parks, and Outdoor Adventures</li><li>
Strong communities for families</li>
Top-rated school districts<li>-both public and private</li><li>
2-hour drive to Dallas and other larger cities</li></ul>
<p>CHRISTUS Health is an international Catholic, faith-based, not-for-profit health system comprising almost 350 services and facilities, including more than 60 hospitals and long-term care facilities, 175 clinics and outpatient centers and dozens of other health ministries and ventures. CHRISTUS Health serves the need of underserved communities in seven (7) U.S., states, Chile, Colombia and six states in Mexico. Our vision is to <i>Extend the Healing Ministry of Jesus Christ</i>.</p>
<p>Requirements:</p>
<p>Must be licensed in the state of Louisiana or Texas or be eligible to be licensed.</p><br>
<p>Work Type:</p>
<p>Full Time</p>
<p>Recruiter:</p>
<p>Dee Dee Fowler</p>
<p>deedee.fowler@christushealth.org</p>
<p>Call/Text: 903-237-9418</p><br>
<p></p>
<p><b>EEO is the law - click below for more information:</b></p>
<p>https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</p>
<p>We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.</p></div>

CRNA Louisiana and Texas

<div><b>Description</b><p><b><br>
Summary:</b></p>
<p>The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.</p>
<p>Responsibilities:</p><br>
<ul><li>Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements.</li><li>Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks.</li><li>Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources.</li><li>Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders.</li><li>Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations.</li><li>Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts.</li><li>Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice.</li><li>Adhere to organization standards for system configuration and change control.</li><li>Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members.</li><li>Collaborate and develop strong relationships with end user communities, customers and business partners.</li><li>Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes.</li><li>Coordinates code changes with appropriate vendor related to financial and business application issues.</li><li>Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues.</li><li>Share industry best practices from vendors with Operational Leaders.</li><li>Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.</li><li>Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.</li><li>Follows strict change management processes ensuring proper approval, testing, and validation of system changes.</li><li>Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership.</li><li>Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments.</li><li>Proactively and independently troubleshoot and resolve moderate incidents and requests without direction.</li><li>Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables.</li><li>Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications.</li><li>Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned.</li><li>Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department.</li><li>Escalates when SLAs are breached or appropriate vendor action is not occurring.</li><li>May be required to travel to perform duties.</li><li>May be required to work additional hours as needed during critical problems.</li><li>Assist in preparation and conducting of continuing formal or informal training session for users and co-workers.</li><li>Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues.</li><li>Performs other duties as assigned.</li></ul>
<p><b>Requirements:</b></p>
<div><p>Education/Skills</p><ul><li>
Associates or Bachelor&rsquo;s degree preferred with a focus in healthcare, business, or information systems.</li><li>
Ability to present complex data in meaningful method, i.e., charts, graphs</li><li>
Ability to adjust to and implement change</li><li>
Problem Solving skills</li><li>
Multitasking skills</li><li>
Work as a team member</li><li>
Proficient in Microsoft applications including Word, Excel, and PowerPoint</li><li>
Excellent customer service skills</li><li>
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education</li><li>
Strong organizational skills in managing multiple priorities</li></ul><p>
Experience</p><ul><li>
3+ Years of experience</li><li>
2+ years within healthcare, business, or information systems</li><li>
Solves moderate incidents without direction</li><li>
Develops new functionality for requests with little direction</li><li>
Works in a team setting, sharing information and assisting other junior level team members</li><li>
Possesses detailed healthcare knowledge and systems expertise</li><li>
Makes decisions regarding own work on primarily routine cases</li><li>
Works under minimal supervision, uses independent judgment requiring analysis of variable factors</li><li>
Collaborates with senior team members to develop approaches and solutions</li><li>
Mentors and may train team members within own functional or application</li></ul>
Licenses, Registrations, or Certifications</div>
<ul><li>Associated certifications on area of focus, preferred</li><li>
For Epic Analysts:</li><li>
Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date</li><li>
Certifications or Proficiencies must stay current by maintaining new version training</li></ul>
<p>Work Type:</p>
<p>Work Schedule:</p><br>
<p>5 Days - 8 Hours</p>
<p><b>Work Type:
</b></p><p>Full Time</p></div><p></p>

Application System Analyst II-Converge Information Services

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