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Cinter Technology

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 ▶︎ Job Details
 
 
 
 ・Job Title: Help Desk IT Support Technician (Tier 1)
 
 
 ・Client: Japanese Corporate
 
 
 ・Working Location: Downtown Houston, TX
 
 
 ・Working Style: Hybrid (Min 4 days in Office)
 
 
 ・Employment Type: Contract (6&ndash;12 months)
 
 
 ・Salary: $35&ndash;$40/hour
 
 
 ・Benefit: 401K Match
 
 
 ・Visa Support: No
 
 
 ・Working Hours: Monday&ndash;Friday (Business Hours)
 
 
 ・Language: English required; Japanese is a plus
 
 
 
 ▶︎ Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide Tier 1 technical support for PCs, laptops, mobile devices, and standard business applications
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 Respond to IT support requests via phone, email, remote support, and in person
 </li>
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 Troubleshoot hardware, software, printer, and basic network connectivity issues
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 Install, configure, and maintain desktop/laptop computers and peripheral devices
 </li>
 <li>
 Perform user account administration, password resets, and basic access management
 </li>
 <li>
 Escalate complex technical issues to higher-level IT teams when necessary
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 Maintain IT support documentation and knowledge base articles
 </li>
 <li>
 Assist with hardware deployment, replacement, and asset inventory management
 </li>
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 Deliver excellent customer service while following company IT policies and procedures
 </li>
 <li>
 Collaborate with internal IT teams to ensure timely issue resolution
 
 
 </li>
 </ul>
 
 ▶︎ The Right Candidate Will Possess
 
 
 
 <ul>
 <li>
 Strong customer service and communication skills
 </li>
 <li>
 Excellent troubleshooting and analytical abilities
 </li>
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 Ability to manage multiple priorities in a fast-paced environment
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 Strong organizational skills and attention to detail
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 Ability to work independently while contributing effectively within a team
 </li>
 <li>
 A proactive attitude and willingness to learn
 </li>
 <li>
 Understanding of Japanese corporate culture and business etiquette
 
 
 </li>
 </ul>
 
 ▶︎ Required Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or equivalent work experience
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 1&ndash;2 years of Help Desk, Desktop Support, or IT Support experience
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 Experience supporting Windows PCs, Microsoft 365 applications, and mobile devices
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 Knowledge of Active Directory, VPN, remote support tools, and basic networking concepts
 </li>
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 Excellent English communication skills
 </li>
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 Minimum 2 years of experience working for a Japanese company or supporting Japanese corporate users strongly preferred
 </li>
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 Japanese language ability is preferred but not required
 </li>
 <li>
 IT certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.) are a plus
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
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[CONTRACT] Help Desk IT Support Technician

Join Cinter Technology and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cinter Technology

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[CONTRACT] Help Desk IT Support Technician