Qureos Mentor

City of Indianapolis & Marion County

<div><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2></div>
<p></p><div><p>The purpose and mission of the Purchasing Division of the Office of Finance and Management is responsible for the procurement of goods and services. We oversee the city-county bidding opportunities and vendor registration. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the residents of Indianapolis and Marion County.</p><p>
This position is responsible for managing the purchasing cards program and the travel card program. Incumbent in this position will issue travel authorizations and be responsible for program and policy development for both purchasing card and travel card programs. This position utilizes established policies and procedures which controls their actions. Incumbent will utilize limited judgment in the absence of established policies and procedures. Position reports to the Manager Systems.</p><p>
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Position Responsibilities</b></h2></div>
<p></p><div><ul><li>Processes agency and division travel requests utilizing PeopleSoft</li><li>
Processes approved travel-related paperwork encumbers agency funds for employee travel and reconciles corporate credit cards used for travel against invoices and receipts</li><li>
Secures arrangements for business related travel when necessary</li><li>
Assists with T-card and P-card vendors, city, and county users for travel arrangements and reconciliations</li><li>
Maintains reports of approved travel requests and travel expenses</li><li>
Accepts and reviews applications for P-cards requested by agencies and divisions.</li><li>
Actively promotes P-card usage and pursues pilot opportunities to test the use of cards for various purchases and payments</li><li>
Works closely with purchasing, accounts payable, and OFM to provide training and ethical usage of both cards and offers instructional training to applicants on the policies and procedures of the P-card program</li><li>
Works with the P-Card vendor to establish accounts, set spending limits and commodity restrictions</li><li>
Reviews card usage by agency and division to reconcile and audits line-items then provides reconciled statements to the Auditor&rsquo;s Office on account payments made by card to payments against accounts of the cards and vendor</li><li>
When necessary, can restrict or remove card access</li><li>
Provides regular and comprehensive reports to management on the number of cards, monthly and year-to-date spend</li><li>
Indexes p-card and t-card files for public access and department of local government finance gateway</li><li>
Serves as back up to Systems Manager for posting documents on the internet and intranet sites</li><li>
Must maintain confidentiality at all times</li></ul><ul><li>
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><p>Associates Degree in Business Management, Accounting Principles, or related field with two (2) years&rsquo; experience in an accounting or procurement position. Ability to effectively communicate both orally and in writing with a diverse customer base. Proficiency in Microsoft Office and other purchasing software systems including Microsoft Office. Must be able to prioritize projects and meet deadlines. Must have a fundamental knowledge of procurement rules, updated citywide agreements, and other items being paid by either card.</p><p><b>
Preferred Job Requirements and Qualifications</b></p><p>
Bachelor&rsquo;s Degree in Business Management, Accounting Principles, or related field with one (1) year experience in an auditing, purchasing, or accounts payable position. Ability to effectively communicate both orally and in writing with a diverse customer base. Proficiency in Microsoft Office and other purchasing software systems including Microsoft Office. Must be able to prioritize projects and meet deadlines. Must have a fundamental knowledge of procurement rules, updated citywide agreements, and other items being paid by either card.</p></div></div></div><p></p>

Travel & Credit Account Coordinator

<div><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2></div>
<p></p><div><p>Position is responsible for supporting the nuisance abatement program and other Department of Business and Neighborhood Services staff with legal case preparation, review, and tracking. The position acts as a liaison between the City Prosecutor, Administrative Law Judge, and BNS staff in order to facilitate administrative hearings relative to the Revised Code of the Consolidated City of Indianapolis - Marion County. Position will advocate and present evidence on behalf of the City at administrative law hearings, including inoperable vehicle, high weeds and grass, and unsafe building hearings. Position will respond to inquiries and provide information to the public, other City departments, other public agencies, and outside counsel regarding administrative hearings. Position will provide administrative support for hearings and other legal functions within BNS including preparing case files and sending notices of hearing and decision letters for licensing, inoperable vehicle, and high weeds and grass hearings. Position will also provide administrative assistance in preparation of legal documents for multi-agency sweeps and track the legal results on behalf of BNS and Office of City Prosecutor.</p><div><b><br>
Agency Summary</b></div><div>
The purpose and mission of the Department of Business &amp; Neighborhood Services (DBNS) is to protect and improve the quality of life of persons and animals in the City of Indianapolis. DBNS is the City of Indianapolis and Marion County&rsquo;s principal department responsible for business licenses, residential and commercial permits, and the enforcement of the Revised Code of Ordinances of the Consolidated City and County. DBNS is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.</div><div><b><br>
Equal Employment Opportunity</b></div><p><b>
The City of Indianapolis Marion County is an equal opportunity employer</b>. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.</p></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Position Responsibilities</b></h2></div>
<p></p><div><ul><li>Presents evidence and advocates on behalf of the City at administrative law hearings, including inoperable vehicles, high weeds and grass, and unsafe building hearings.</li><li>
Provides administrative support for hearings and case preparation by compiling documents and research for presentation at administrative hearings.</li><li>
Reviews legal cases for quality, compliance and uniformity for prosecution in coordination with the Legal Case Specialist- Supervisor.</li><li>
Coordinates legal case file corrections.</li><li>
Records and documents administrative law hearings.</li><li>
Reviews default and agreed judgments, fines, and penalties resulting from administrative hearings and record these into the Citation Collection Services system.</li><li>
Develops positive working relationship with members of the Citation Collection Services staff to ensure quality assurance and court dockets are correct.</li><li>
Assists the Multi-Agency Sweeps Coordinator as needed with sweeps preparation, sweeps attendance, and other sweep duties as assigned by management.</li><li>
Assists the Multi-Agency Sweeps Coordinator as needed with Unsafe Building invoice review, submission, and property lien questions.</li><li>
Responds to inquiries and provide information as appropriate to the public, other City divisions or departments, other public agencies, and outside counsel regarding administrative hearings.</li><li>
Serves as a liaison between the City Prosecutor, administrative law judge, and BNS staff on matters pertaining to case management.</li><li>
Works closely and fosters good relationship with the Business Licensing Division for hearing tracking, scheduling, data management, case management system updates, and other projects in partnership with Business Licensing to improve processes and effectiveness of nuisance cases, sweep cases, and other legal issues.</li><li>
Analyzes and interprets applicable codes, laws, ordinances, and statutes.</li><li>
Observes and solves operational and technical policies and procedures.</li><li>
Organizes litigation files, evidence and documents for effective analysis and presentation.</li><li>
Monitors, tracks, and documents all hearings conducted into the case management system.</li><li>
Records court proceedings and prepare minute entries, motions, and decision letters.</li><li>
Prepares, coordinates, and sends notices of hearing.</li><li>
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless legal case review.</li><li>
Coordinates submission of citations for Citation Collection Services.</li><li>
Investigate, collect and compile a wide variety of materials, documents, reports and evidence.</li><li>
Prepares a variety of legal forms and documents, as well as correspondence and reports.</li><li>
Documents and track legal outcomes of multi-agency sweeps and case management system and other excel/word documents that are prepared for various City agencies, including the Mayor&rsquo;s Office.</li><li>
Fosters positive working relationships with co-workers, other City employees, and the public using principles of good customer service.<p><b>
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.</b></p></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<div><p>Bachelor's degree in related field of study. (One year of related experience may be substituted for each year of formal<br>
education.) General understanding of legal terminology, methods and techniques of legal research preferred. Excellent<br>
communication skills, both written and verbal, are required. Strong computer skills are required including experience<br>
with Microsoft Word, Excel, Outlook, and Access. Attention to detail, ability to multi-task, and organizational skills are<br>
essential. Ability to deal fairly and courteously with the public and handle multiple cases and assignments. Ability to<br>
understand the jurisdictional requirements of environmental court and administrative law hearings. Must be able to<br>
establish and maintain effective working relationships with those contacted in the course of work. Must be able to work<br>
independently, to both identify problems/issues and their resolution. Demonstrated ability to work within a team and<br>
independently as well as creativity and initiative in solving complex problems. Must be flexible to the varying degree or<br>
work responsibilities based on departmental need and be willing to take on projects, as designated by management.</p></div>
<div><h2 class="jobSectionHeader"><b>Independent Judgment</b></h2></div>
<div><p>Established ordinances, policies, and procedures often guide actions. Independent judgment is regularly utilized when<br>
there are no available policies and procedures. Independent judgment is required to act as an advocate on behalf of<br>
the City and make decisions regarding the City&rsquo;s requests at hearings. Errors in judgment may cause inconsistencies<br>
and inconveniences as well as regulatory, budgetary and legal issues. Seeks appropriate guidance from the Program<br>
Manager- Nuisance Abatement and/or Legal Case Specialist &ndash; Supervisor as needed</p></div></div></div>

Program Associate - Nuisance Abatement

<div><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2></div>
<p></p><div><div>The Marion County Prosecutor&rsquo;s Office, led by Prosecutor Ryan Mears, is setting new expectations in the criminal justice system and is committed to a fair and equitable system. The Marion County Prosecutor&rsquo;s Office Child Support Division works to encourage non-custodial parents to take financial responsibility for the benefit of their children. A wide range of services is available for families, including paternity establishment, locating non-custodial parents, and modification and enforcement of child support orders. The Prosecutor&rsquo;s Office does not represent either party in a child support case or favor one side over the other. Our goal is to seek a just and fair outcome. The Customer Service Unit Paralegal will aid the custodial and non-custodial parents in answering questions and concerns about their case reflective of the office having a fair and equitable system. The Marion County Prosecutor&rsquo;s Office is seeking a well-qualified candidate whose diverse background reflects an ability to serve the community and pursue a fair and equitable child support system.</div><div><br>
It is the policy of the Marion County Prosecutor&rsquo;s Office to provide equal opportunity in employment to all employees and applicants for employment. We seek to recruit talented employees representing diverse backgrounds and perspectives to serve as advocates for our community, and we invite all qualified applicants to apply. No person is to be discriminated against in employment because of race, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, genetic information, or veteran status.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Position Responsibilities</b></h2></div>
<div><p>Early arrival paralegal must arrive each morning for work by 7:45am and be ready to open lobby doors at 7:55 am sharp. Late arrival should arrive no later than 8:30am. and close lobby doors at 4:45pm.<br>
<br>
Must have extensive knowledge of child support so that questions can be answered on a multi-line phone system.<br>
<br>
Provide efficient and effective services to parents with child support related questions, complaints, or concerns over the phone.<br>
<br>
Handle unique situations that may not require calls being transferred to the DPA or paralegal, such as calls from other counties and the clerk&rsquo;s office, etc.<br>
<br>
Enter and update information in the computer system including clear notes.<br>
<br>
Master the statewide child support computer system and other applications needed to fully perform daily functions.<br>
<br>
Work reports.<br>
<br>
Must be able to meet daily, weekly and monthly goals.<br>
<br>
Ensure that all work is completed in strict compliance with all applicable federal and state regulatory rules, laws, and guidelines, including IRS Publication 1075.<br>
Be enthusiastic about learning new skills and procedures.</p><p><br>
Maintain a highly professional attitude and appearance. Must be a positive team player and work well with others including other paralegals, Deputy Prosecutors, administration, and the public.<br>
<br>
Respond to emails and phone calls in a timely manner.<br>
<br>
Staff and manage the Front Desk of the Child Support Division which includes brief face-to-face contact with the public when answering questions, receiving documents and providing documents.<br>
<br>
Maintain a spreadsheet of daily case activities.<br>
<br>
Participate in the planning and review of the Unit&rsquo;s goals as needed. Contribute to the effective and efficient daily operations of the Marion County Prosecutor&rsquo;s Office, Child Support Division through increased and ongoing knowledge of procedures.<br>
<br>
Abide by all policies and procedures set forth in the Marion County Prosecutor Office&rsquo;s Personnel Policies and Procedures Manual.<br>
<br>
Be punctual and adhere to attendance policies.<br>
<br>
Additional duties as assigned, including, but not limited to, on-going training on unit tasks and responsibilities and re-training when appropriate.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><ul><li>Excellent oral and written communication skills. Must work well with the public and maintain a proper public image.</li><li>
Ability to work with a diverse group of people.</li><li>
Must manage time well, work efficiently and set appropriate priorities on work to be undertaken. Ability to work quickly and accurately under time and situational pressures. Must have organizational skills and have initiative to foresee the daily needs of the section.</li><li>
Ability to work independently. Must be dependable and responsible.</li><li>
Excellent attendance record.</li><li>
College degree preferred, High School Diploma or equivalent required.</li><li>
Demonstrated leadership ability in present and past positions; demonstrated ability to maintain sound and effective relationships with peers.</li><li>
Prior experience in Child Support, a plus.</li><li>
Applicant must be a Marion County Resident at time of hire or willing to relocate to Marion County within 6 months of accepting the position.</li></ul><div><br>
Full-time employees are eligible for a comprehensive benefits package including medical insurance, benefit leave and paid holidays, and annuity savings account through the Public Employees Retirement Fund (PERF).</div><div></div><div><br>
Qualified candidates should submit a resume and cover letter to Chief of Child Support Division Michael McGuire at michael.mcguire@indy.gov</div></div></div></div><p></p>

Customer Service Unit Paralegal -Front Desk & Solution Center

<div><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2></div>
<p></p><div><p>The Marion County Prosecutor&rsquo;s Office, led by Prosecutor Ryan Mears, is setting new expectations in the criminal justice system, and is committed to a fair and equitable system. The Marion County Prosecutor&rsquo;s Office Child Support Division works to encourage non-custodial parents to take financial responsibility for the benefit of their children. A wide range of services is available for families, including paternity establishment, locating non-custodial parents, and modification and enforcement of child support orders. The Prosecutor&rsquo;s Office does not represent either party in a child support case or favor one side over the other. Our goal is to seek a just and fair outcome. The Customer Service Unit Paralegals assigned to the Solution Center assist callers to the Prosecutor&rsquo;s Office with their questions and concerns reflective of the office having a fair and equitable system. The Prosecutor&rsquo;s Office seeks employees who are dedicated to public service, public safety, and fairness and justice for all who come into contact with the child support system.</p><div><br>
It is the policy of the Marion County Prosecutor&rsquo;s Office to provide equal opportunity in employment to all employees and applicants for employment. We seek to recruit talented employees representing diverse backgrounds and perspectives to serve as advocates for our community, and we invite all qualified applicants to apply. No person is to be discriminated against in employment because of race, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, genetic information, or veteran status.</div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Position Responsibilities</b></h2></div>
<p></p><div><ul><li>Must arrive each morning for work by 7:55 am and be ready for business at 8:00 am sharp.</li><li>
Must have extensive knowledge of child support so that questions can be answered on a multi-line phone system.</li><li>
Provide efficient and effective services to parents with child support related questions, complaints, or concerns over the phone.</li><li>
Handle unique situations that may not require calls being transferred to the DPA or paralegal, such as calls from other counties and the clerk&rsquo;s office, etc.</li><li>
Enter and update information in the computer system including clear notes.</li><li>
Master the statewide child support computer system and other applications needed to fully perform daily functions.</li><li>
Work reports.</li><li>
Must be able to meet daily, weekly and monthly goals.</li><li>
Ensure that all work is completed in strict compliance with all applicable federal and state regulatory rules, laws, and guidelines, including IRS Publication 1075.</li><li>
Abide by all policies and procedures set forth in the Marion County Prosecutor Office&rsquo;s Personnel Policies and Procedures Manual.</li><li>
Be enthusiastic about learning new skills and procedures.</li><li>
Additional duties as assigned, including, but not limited to, on-going training and re-training when appropriate.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><ul><li>Bachelor&rsquo;s degree preferred, high school diploma or equivalent required.</li><li>
Excellent oral and written communication skills. Must work well with the public and maintain a proper public image.</li><li>
Ability to work with a diverse group of people.</li><li>
Must manage time well, work efficiently and set appropriate priorities on work to be undertaken. Ability to work quickly and accurately under time and situational pressures. Must have organization skills and have initiative to foresee any additional needs of the front desk.</li><li>
Ability to work independently. Must be dependable and responsible.</li><li>
Excellent attendance record.</li><li>
Customer service experience preferred.</li><li>
Applicant must be a Marion County Resident at time of hire or willing to relocate to Marion County within 6 months of accepting the position.</li></ul><br>
Full-time employees are eligible for a comprehensive benefits package including medical insurance, benefit leave and paid holidays, and annuity savings account through the Public Employees Retirement Fund (PERF).<div><br>
Qualified candidates should submit a resume and cover letter to Chief of Child Support Division Michael McGuire at michael.mcguire@indy.gov</div></div></div></div><p></p>

Customer Service Paralegal - Solution Center

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City of Indianapolis & Marion County

ABOUT_COMPANY

Travel & Credit Account Coordinator

Program Associate - Nuisance Abatement

Customer Service Unit Paralegal -Front Desk & Solution Center

Customer Service Paralegal - Solution Center