Qureos Mentor

Responsibilities<ul><li>Provide comprehensive technical support for hardware, software, and network issues within the warehouse environment</li><li>Troubleshoot and resolve equipment problems related to computers, mobile devices, printers, scanners, and other peripherals</li><li>Assist users with operating systems such as Windows, macOS, and Linux, ensuring optimal performance and security</li><li>Manage help desk tickets efficiently by documenting issues, tracking resolutions, and following up to ensure customer satisfaction</li><li>Support network infrastructure including LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPNs, firewalls, and TCP troubleshooting</li><li>Maintain user accounts through Active Directory management and enforce security policies via GPO (Group Policy Objects)</li><li>Collaborate with IT teams to implement system updates, perform hardware replacements or upgrades, and troubleshoot connectivity issues</li></ul>Qualifications<ul><li>Proven experience in IT support or desktop support roles within a warehouse or logistics setting</li><li>Strong knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP troubleshooting</li><li>Proficiency with Windows operating systems; familiarity with macOS and Linux is a plus</li><li>Experience supporting computer hardware including desktops, laptops, mobile devices, printers, and scanners</li><li>Ability to diagnose software issues related to operating systems and applications using help desk systems and analysis skills</li><li>Excellent communication skills to effectively assist users at all levels of technical proficiency</li><li>Familiarity with Active Directory management and customer support ticket management tools</li><li>Knowledge of IT infrastructure components including switches, routers, DNS servers, and firewall configurations</li></ul>Pay: $25.00 - $29.00 per hourWork Location: In person

Warehouse IT Technical Support

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Warehouse IT Technical Support