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Clutch Merchant Group

Job Description: Clutch is a growing payments and merchant-services company that helps local businesses simplify how they accept payments. We work closely with business owners, use modern technology, and operate like a startup: fast, organized, and hands-on.You&rsquo;ll support our operations and leadership team with responsibilities such as the following:<ul><li>Owning technical issues from first report to full resolution</li><li>Troubleshooting payment terminals, POS systems, gateways, and integrations</li><li>Supporting merchants with deposits, batching, connectivity, and processing errors</li><li>Coordinating with processors, gateways, and internal teams until issues are resolved</li><li>Documenting root causes and solutions to prevent repeat issues</li><li>Maintaining clean support logs, notes, and internal documentation</li><li>Improving systems, workflows, and technical processes</li></ul>QualificationsWe are not hiring based on years of experience.We are hiring based on the right fit.You may be a strong fit if:<ul><li>Able to translate technical issues into plain language for merchants</li><li>Willing to research, test, and verify solutions independently</li><li>Documents fixes so problems don&rsquo;t repeat</li><li>Performs well in fast-moving, high-expectation environments</li><li>You follow problems until the end</li><li>You are comfortable being the point person for technical ownership</li><li>You operate well with autonomy and responsibility</li></ul>Experience with payments, POS systems, terminals, or technical support is helpful&mdash;but not required.What We Offer<ul><li>High-accountability, high-trust environment</li><li>Competitive pay tied to performance</li><li>Opportunity to grow with the company</li><li>Direct access to leadership</li><li>Clear expectations and zero office politics</li><li>A culture that rewards ownership and execution</li></ul>If you perform, you will be trusted and rewarded.How to ApplyApply through Indeed or message directly for a confidential conversation.When applying, include a short note answering this question:Tell us about a time something went wrong and you took full ownership&mdash;without being asked. What was the outcome?Applications without this will not be reviewed.Pay: From $20.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: Hybrid remote in Wrentham, MA 02093

Field & Support Technician

Join Clutch Merchant Group and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Clutch Merchant Group

About Company

Field & Support Technician