Qureos Mentor

Colwen Hotel Management

<div></div><div>Dual Brand Residence Inn/Fairfield Inn Chelsea is seeking an engaging, friendly, and detail-oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the Front Desk and Night Audit teams with a focus on guest and associate satisfaction. Successful candidates will have previous Front Desk Experience, strong customer service focus, and the ability to train and grow our associates.

Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.

General Responsibilities:
<ul>
<li>Assist in the management of the day-to-day operations of the Front Office to ensure that associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guests expectations.</li>
<li>Assist in the interviewing and performance supervision of Front Office Associates.</li>
<li>Process check-in and check-out, verify billing, create reservations, and process special requests</li>
<li>Demonstrate knowledge of hotel property and local attractions to assist guests as needed.</li>
<li>Establish and maintain open collaborative relationships with direct reports and management throughout the hotel.</li>
<li>Ensure that all complaints regarding service and/or accommodations are investigated and resolved in a timely manner.</li>
</ul><ul><li>Ensure all associates adhere to credit and handling policies; analyze variances and maintain a close watch to the daily house count.</li>
</ul><ul><li>Monitor budgets and payroll records and review financial transactions to ensure appropriateness.</li>
<li>Conduct ongoing analysis of processes for continuous improvement/efficiency.</li>
<li>Coach and support Front Office Team to effectively manage occupancy, guest service, and controllable expenses.</li>
<li>Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results.</li>
<li>Balance cost controls with exceptional guest service and associate satisfaction.</li>
<li>Maintain STRICT key controls and safety and security standards.</li>
<li>Ensure compliance with Colwen Hotels policies and procedures and Federal &amp; State Labor laws.</li>
</ul><ul><li>Perform other duties, as assigned, to meet business needs.</li>
</ul>
Requirements:
<ul>
<li>Two-year college degree or equivalent hospitality experience</li>
<li>Previous brand experience highly desirable</li>
<li>Strong leader of people</li>
<li>Superior interpersonal and customer service skills</li>
<li>Reliable with the ability to multi-task and work under pressure</li>
<li>Excellent verbal and written communication skills</li>
<li>Intermediate to advanced computer skills</li>
<li>Familiar with common computer software programs</li>
<li>Must be willing to work varied hours including nights, weekends, and holidays</li>
</ul>
We&rsquo;ve got you covered: Benefits &amp; Perks
<ul>
<li>Medical Insurance with Company-Funded HRA</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Flexible Spending Accounts</li>
<li>Wide-Array of Supplemental Insurance Offerings</li>
<li>Paid Time Off Programs</li>
<li>Employee Assistance Program</li>
<li>401K Plan &ndash; Traditional &amp; Roth Options with Employer Match</li>
<li>Hotel Discount Travel Program for Associates &amp; Family</li>
<li>Exclusive Associate Discounts &ndash; Travel, Entertainment, &amp; Retail</li>
<li>Training and Development Programs</li>
<li>Career Advancement Opportunities</li>
</ul>
Compensation:

Wage: $23.00 


Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Front Desk Supervisor - Residence Inn/Fairfield Inn Chelsea

<div>DoubleTree by Hilton Ocean Point Resort, a Colwen Hotels property, is in search of friendly and professional Part Time On-Call Banquet Servers to join our team. In this role you will be responsible for providing smooth and efficient food service to guests during events.

General Responsibilities:
<ul>
<li>Ensure banquet rooms are set according to banquet event orders and management specifications.</li>
<li>Acknowledge and welcome each guest with a smile, eye contact, and a friendly greeting (use guest name whenever possible).</li>
<li>Take orders from guests and deliver to appropriate person to execute.</li>
<li>Review and understand event plan at beginning of each shift.</li>
<li>Maintain knowledge of all menu items and composition.</li>
<li>Delivers food, beverages, condiments, and other requested items.</li>
<li>Ensure that food is prepared correctly and to the guest&rsquo;s satisfaction; return incorrect or improperly cooked items to the kitchen.</li>
<li>Collect plates and clear table as guests finish their meal.</li>
<li>Adhere to all applicable Colwen and brand standards for food and beverage service and compliance with state liquor policies.</li>
<li>Clean designated areas in accordance with defined procedures.</li>
<li>Ensure sideboards are adequately stocked.</li>
<li>Set tables to standards, and that all items are clean and in good repair.</li>
<li>Assist with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.</li>
<li>Perform other related duties as assigned.</li>
</ul>
Requirements:
<ul>
<li>Excellent interpersonal and customer service skills, ability to solve problems</li>
<li>Previous server experience preferred</li>
<li>Ability to operate point-of-sale system</li>
<li>Ability to work quickly and efficiently</li>
<li>Organizational and time management skills</li>
<li>Ability to work with a team</li>
<li>Ability to maintain personal hygiene</li>
<li>Must be able to lift, balance and carry trays of food weighing up to 25 pounds</li>
<li>Ability to work varied hours, including nights, weekends and holidays</li>
</ul>
We&rsquo;ve got you covered: Benefits &amp; Perks
<ul>
<li>Medical Insurance with Company-Funded HRA</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Flexible Spending Accounts</li>
<li>Wide-Array of Supplemental Insurance Offerings</li>
<li>Paid Time Off Programs</li>
<li>Employee Assistance Program</li>
<li>401K Plan &ndash; Traditional &amp; Roth Options with Employer Match</li>
<li>Hotel Discount Travel Program for Associates &amp; Family</li>
<li>Exclusive Associate Discounts &ndash; Travel, Entertainment, &amp; Retail</li>
<li>Training and Development Programs</li>
<li>Career Advancement Opportunities</li>
</ul>
Colwen Hotels is an equal opportunity employer. EOE M/F/D/V
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

PT On-Call Banquet Server - DoubleTree by Hilton Ocean Point Resort

<div><div><div><div>Join the opening team at Moxy Hotel &amp; Residence Inn Portland Thompson&rsquo;s Point, a brand-new dual-branded Marriott hotel bringing fresh energy, style, and hospitality to one of Portland&rsquo;s most exciting waterfront destinations, opening Summer 2026. As home to the first Moxy hotel in Northern New England, this is a chance to be part of something new from the very beginning &mdash; welcoming guests to a vibrant stay steps from Thompson&rsquo;s Point&rsquo;s concerts, events, dining, and culture.

We&rsquo;re opening something new in Portland&mdash;and we&rsquo;re looking for friendly, energetic Front Desk Associates who love hospitality, great guest interactions, and creating memorable first impressions.

As the face of the hotel, you&rsquo;ll welcome guests, support their stay from check-in to check-out, and help shape the energy of a brand-new property. This role also includes bartending service, making it a great fit for someone who enjoys both front desk hospitality and beverage service.

If you thrive in a fast-paced environment, enjoy connecting with people, and bring strong customer service skills (with bartending experience a plus), you&rsquo;ll fit right in.

What You&rsquo;ll Be Doing:
<ul>
<li>Greeting guests with warmth, professionalism, and genuine hospitality</li>
<li>Handling check-in, check-out, reservations, and guest inquiries</li>
<li>Providing information about the hotel, amenities, and local area</li>
<li>Bartending, including preparing and serving drinks and maintaining responsible alcohol service standards</li>
<li>Processing payments and maintaining accurate billing records</li>
<li>Coordinating with housekeeping to ensure rooms are ready and guest needs are met</li>
<li>Resolving guest concerns quickly and professionally</li>
<li>Keeping the front desk and lobby clean, organized, and welcoming</li>
<li>Maintaining confidentiality and following strict key control procedures</li>
<li>Staying informed on hotel offerings, local events, and promotions</li>
<li>Supporting other departments as needed in a team-focused environment</li>
</ul>
You&rsquo;ll Fit Right In If You:
<ul>
<li>Love working with people and creating great guest experiences</li>
<li>Have strong communication skills and a positive, upbeat attitude</li>
<li>Are detail-oriented and organized in a fast-paced setting</li>
<li>Stay calm and professional when things get busy</li>
<li>Enjoy problem-solving and helping guests feel at home</li>
<li>Are comfortable working varied shifts (days, nights, weekends, holidays)</li>
</ul>
Bonus Points If You Have:
<ul>
<li>Hotel front desk experience</li>
<li>Bartending or beverage service experience</li>
<li>Brand hotel experience</li>
<li>Familiarity with property management systems</li>
</ul>
Why You&rsquo;ll Love This Role:
<ul>
<li>You&rsquo;ll be part of a brand-new hotel opening&mdash;help shape the guest experience from day one</li>
<li>A unique hybrid role with variety: front desk + guest service + beverage support</li>
<li>Every shift is dynamic, social, and fast-paced</li>
<li>You&rsquo;ll build real hospitality skills across multiple areas</li>
<li>You&rsquo;ll be part of a fun, supportive opening team</li>
</ul>
Perks &amp; Benefits (we&rsquo;ve got you covered):
<ul>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Company-funded HRA &amp; Flexible Spending Accounts</li>
<li>401(k) with employer match (Traditional &amp; Roth)</li>
<li>Paid Time Off</li>
<li>Hotel discounts for you and your family</li>
<li>Discounts on travel, entertainment, and retail</li>
<li>Training, development, and career advancement opportunities</li>
<li>Employee Assistance Program</li>
</ul>
Ready to welcome guests, pour drinks, and help launch something unforgettable? 
Join the opening team and be part of the beginning.
</div>
</div><div>Colwen Hotels is an equal opportunity employer. EEO M/F/D/V</div></div> 
<div>
</div><div></div>Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Front Desk Associate - Moxy & Residence Inn Portland Thompson's Point (Opening Summer 2026)

Join Colwen Hotel Management and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Colwen Hotel Management

About Company

Front Desk Supervisor - Residence Inn/Fairfield Inn Chelsea

PT On-Call Banquet Server - DoubleTree by Hilton Ocean Point Resort

Front Desk Associate - Moxy & Residence Inn Portland Thompson's Point (Opening Summer 2026)