Qureos Mentor

Community Health Systems, Inc.

<div>JOB SUMMARY: 
Under the direction and supervision of the Director of Clinic Operations, the Senior Operations Manager (SOM) will direct the overall operations of the clinics within their perspective regions. The SOM will ensure the Site Manager follows CHSI policies, budgetary guidelines, and carries out the mission and vision of CHSI. This position has the overall responsibility of ensuring the success of the Clinics in the areas of: Productivity, Quality Improvement Measures, Grants, Safety and Corporate Compliance. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

<ul><li>
Oversight of the operations within the clinics and Site Managers.</li><li>
Responsible for the accountability of the Site Managers relating to their specific job duties and areas of responsibility.</li><li>
Makes routine rounds throughout the clinics to ensure a quality environment of care is being provided to our patients.</li><li>
Meets with the QI, Compliance Department, and Medical/Dental Directors to ensure the correct and effective implementation of CHSIs Quality Improvement Program is being followed.</li><li>
Evaluates current operational policies and procedures. Develops and recommends new operational policies and procedures to Director of Clinic Operations.</li><li>
Develops, recommends and implements specific tools for monitoring and evaluating benchmarks within the clinics.</li><li>
Prepare written or verbal reports to Senior Management as directed.</li><li>
Collaborates with the Community Relations Department to develop and implement programs of community engagement in relation to the mission and vision of CHSI.</li><li>
Collaborates with the QI Department to ensure effective implementation and reporting of any grants operating in the clinics.</li><li>
Works with the Corporate Compliance Department to ensure current certification and licensing of buildings or programs for the clinics.</li><li>
Involved in the recruitment and interviewing process for management level and Provider staff as needed.</li><li>
The SOM works in conjunction with the Human Resources Department to manage critical personnel issues and follows all State and Federal regulations as well as CHSI policies concerning personnel.</li><li>
Assists other CHSI Directors, as needed, to fulfill department responsibilities and requirements.</li><li>
Consults with other Directors, COO and/or CEO concerning matters that require immediate attention beyond his/her scope of authority or span of control.</li><li>
Designates appropriate level contact person when he/she is out of the area or unavailable.</li><li>
Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.</li><li>
Perform all other duties as directed either formally or informally, verbally or in writing.</li></ul> 

SUPERVISORY RESPONSIBILITIES: 


Directly supervises Site Managers in the performance of their clinic operations. 

KNOWLEDGE, SKILLS AND ABILITIES: 

<ul><li>
Bilingual (English/Spanish) preferred</li><li>
Strong leadership skills; sound decision making skills and the ability to motivate personnel are required</li><li>
Possess strong customer service skills in both written and verbal communication, with the ability to interact and negotiate with co-workers, management, vendors and others as necessary.</li><li>
A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.</li><li>
Possess strong interpersonal skills and ability to work well with others.</li><li>
Ability to deal effectively with changing situations and stressful environment.</li><li>
Proficient level of knowledge and the ability to use modern office equipment and systems to include Word and Excel spreadsheets is required.</li><li>
Ability to perform tasks related to physical activity to complete the responsibilities of the position.</li></ul> 

EXPERIENCE AND EDUCATION: 


Bachelor&rsquo;s degree and/or minimum five (5) years management experience in a health clinic or related field.</div>

Senior Operations Manager

<div>JOB SUMMARY: 
As directed by the Office Manager, the Receptionist is to provide excellent daily customer service; display a professional and courteous attitude at all times; is responsible for following all (CHSI) policy, procedures, objectives and philosophy; effectively process all incoming phone calls via transfer or messages, as required; performs administrative and office support activities for multiple senior level directors; receiving and directing visitors, word processing, creating spreadsheets and presentations, filing, and faxing; extensive software skills are required, as well as internet research abilities and strong communication skills. 


ESSENTIAL DUTIES AND RESPONSIBILITIES: 

<ul><li>
Protects the organization&rsquo;s value by maintaining strict confidentiality of all information.</li><li>
Answers and administers all incoming calls in a professional and courteous manner.</li><li>
Ensures phone calls are properly routed to the appropriate staff or department.</li><li>
Greets guests in a professional, friendly, and hospitable manner.</li><li>
Types memos, correspondence, reports, and other business documents.</li><li>
Performs a variety of clerical duties, including scheduling meetings for various departments.</li><li>
Assists departments with reports, assignments, and special projects as needed.</li><li>
Provides callers with information such as site locations, addresses, directions, fax numbers, company website details, and other related information.</li><li>
Receives, sorts, and distributes incoming mail on a daily basis.</li><li>
Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.).</li><li>
Opens and closes the visitor area each day, including securing doors, adjusting blinds, and turning off lights.</li><li>
Perform all other duties as directed either formally or informally, verbally or in writing.</li><li>
Assists with staff travel arrangements as directed.</li><li>
Maintains inventory of office and break room supplies and restocks as needed.</li><li>
Ensures break rooms and meeting spaces remain clean, organized, and presentable.</li><li>
Supports both the Corporate Office and Administrative Office, with assignments based on operational needs and staffing coverage.</li></ul> 


SUPERVISORY RESPONSIBILITIES: 
This job has no supervisory responsibilities. 

KNOWLEDGE, SKILLS AND ABILITIES: 

<ul><li>
Bilingual in English and Spanish (preferred).</li><li>
Demonstrates excellent phone etiquette.</li><li>
Exceptional verbal and written communication skills.</li><li>
Consistently punctual and reliable.</li><li>
Capable of working with minimal supervision.</li><li>
Strong customer service orientation.</li><li>
Proficient in Microsoft Office (Word, Excel, Outlook, Access).</li><li>
Effective multitasker with the ability to prioritize.</li><li>
Maintains a professional, business-casual appearance.</li><li>
Upholds the highest standards of professionalism, ethics, and conduct in speech, attitude, and appearance.</li><li>
Strong organizational skills with keen attention to detail; able to manage multiple responsibilities at once.</li><li>
Able to work cooperatively with diverse groups and individuals.</li><li>
Possesses strong interpersonal skills and thrives in team environments.</li><li>
Able to respond effectively to changing situations and perform well in high-pressure or stressful environments.</li></ul> 


EXPERIENCE AND EDUCATION: 

<ul><li>
High school diploma or GED.</li><li>
At least one (1) year of customer service experience, including answering phones and performing basic computer tasks.</li></ul></div>

Receptionist

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Community Health Systems, Inc.

About Company

Senior Operations Manager

Receptionist