Qureos Mentor

Core specialty

<div>A multi‑state commercial insurance carrier is seeking an Office Services &amp; Facility Maintenance Assistant to support efficient mailroom operations and assist with minor maintenance tasks that contribute to the overall condition, safety, and functionality of the facility and grounds. This versatile, hands‑on role requires strong organizational skills, attention to detail, and the ability to perform physical tasks.<div></div>
This position is onsite at our Long Beach, NY location and cannot be performed remotely.
Key Accountabilities/Deliverables:<ul><li>
Receive, sort, and distribute incoming mail, packages, and inter-office correspondence in a timely manner</li><li>
Prepare outgoing mail and packages for shipment, ensuring proper packaging, labeling, and postage using mailroom equipment such as postage meters and scanners</li><li>
Coordinate pickups and deliveries with various external courier services (e.g., USPS, FedEx, UPS).</li><li>
Maintain accurate logs and records of all incoming and outgoing tracked shipments and deliveries using mailroom software or systems</li><li>
Monitor and manage the inventory of mailroom and general office supplies (e.g., envelopes, paper, packaging materials), placing orders as needed to ensure adequate stock levels</li><li>
Handle confidential or sensitive mail and documents with discretion according to security protocols.</li><li>
Perform minor interior and exterior building repairs, including basic carpentry, painting, plumbing, and general upkeep</li><li>
Conduct routine inspections of the facility and grounds to identify maintenance needs or safety hazards; report findings to the Facility Manager</li><li>
Perform light cleaning duties as needed (sweeping, mopping, vacuuming, emptying recycling bins, etc.)</li><li>
Assist with meeting room setups, internal events, and general office support tasks</li><li>
Move office furniture and assist with desk relocations, office cleanouts, and workspace adjustments.</li><li>
Escort or supervise external contractors performing maintenance, repairs, or installation work within the building</li></ul><div> 

Technical Knowledge and Understanding:<ul><li>
High school diploma or general education degree (GED) required.</li><li>
Basic computer proficiency (Microsoft Office &amp; Outlook as well as data entry)</li><li>
Familiarity with mail processing equipment (postage meters, scanners)</li><li>
Ability to use basic maintenance tools and equipment</li><li>
A valid driver's license and a clean driving record may be required for offsite mail runs or picking up supplies.</li></ul> 
<div></div>

Experience:<ul><li>
Prior experience in a mailroom, shipping/receiving, facilities, or building maintenance role preferred.</li><li>
Ability to perform physical activities including standing for extended periods, lifting, pushing, pulling, and carrying items up to 50 lbs (or more with equipment such as a dolly)</li><li>
Strong organizational skills, attention to detail, and time‑management abilities</li><li>
Effective problem‑solving skills and strong communication and interpersonal abilities</li><li>
Demonstrated reliability, self‑motivation, and ability to work independently</li><li>
Customer‑service oriented and adaptable to changing priorities and situations</li></ul> 
The expected pay range for the role is $38,000 - $41,000. The specific offer will depend on an applicant&rsquo;s skills and experiences. The disclosed pay range estimate may also be adjusted for the applicable geographic differential for the location in which the position is filled. 
 
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position. 
 
#LI-Onsite</div><ul><li> 
</li></ul>
At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement. We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program</div>

Office Services & Facility Maintenance Assistant

<div>As a Senior Service Desk Agent, you will serve as the initial point of contact for end users seeking technical assistance. Your role involves delivering exceptional customer service through effective communication and troubleshooting skills to resolve issues via phone, chat, and deskside support. You will address problems related to PCs, operating systems, applications, and network connectivity, ensuring timely and accurate resolutions. Additionally, you will be expected to read, understand, and follow internal standard operating procedures (SOPs), understand ITIL service transition and service quality, and have a working knowledge of knowledge management as well as first call resolution. Experience with Confluence, SharePoint, or other document sharing and wiki management systems is also required.
Key Accountabilities/Deliverables:<ul><li>
Respond promptly and professionally to incoming service requests through phone, email, and chat channels.</li><li>
Accurately log and categorize incidents and service requests in Jira, maintaining detailed documentation.</li><li>
Perform initial diagnosis of hardware, software, and network issues, providing basic troubleshooting steps and solutions.</li><li>
Escalate complex issues to higher-level support teams or specialists when necessary, ensuring a smooth transition and clear communication.</li><li>
Utilize and contribute to the knowledge base to aid in quicker resolution of common issues and share solutions with the team.</li><li>
Maintain a high level of customer service by keeping clients informed of progress and ensuring that issues are resolved to their satisfaction.</li><li>
Understand and apply ITIL service transition and service quality principles.</li><li>
Manage and maintain knowledge management systems to ensure accurate and up-to-date information.</li><li>
Achieve high levels of first call resolution by effectively addressing and resolving customer issues.</li><li>
Utilize Confluence, SharePoint, or similar document sharing and wiki management systems to manage and share information.</li><li>
Mentor junior team members and lead by example.</li></ul> 
Technical Knowledge and Understanding:<ul><li>
Strong understanding of operating systems (Windows 10/11, macOS), common software applications (Microsoft Office 365), and networking fundamentals.</li><li>
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.</li><li>
Excellent problem-solving skills and attention to detail.</li><li>
Ability to work independently and as part of a team in a fast-paced environment.</li><li>
Familiarity with remote control tools and diagnostic utilities.</li><li>
Strong problem-solving and analytical skills.</li></ul> 
Experience:<ul><li>
2+ years of experience mentoring and supporting service desk.</li><li>
High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.</li><li>
Experience with Jira Service Management or similar ITSM platforms.</li><li>
Proficiency in using Confluence, SharePoint, or other document sharing and wiki management systems.</li><li>
Experience resolving issues such as network connectivity problems, hardware failures, and access issues.</li><li>
Experience in a similar role within a large organization.</li></ul><div></div> 
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.<ul><li> 
</li></ul>
At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement. We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program</div>

Senior Service Desk Analyst

Join Core specialty and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Core specialty

About Company

Office Services & Facility Maintenance Assistant

Senior Service Desk Analyst