Qureos Mentor

DAVIES

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
Our Story</b></div><div>
Imagine being part of a team that&rsquo;s not just shaping the future but actively driving it. At <b>Davies North America</b>, we&rsquo;re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.</div><div>
<br>
Davies Claims North America is seeking an experienced <b>Claims Supervisor</b> to lead a team of Workers&rsquo; Compensation professionals, including Adjusters, Nurse Case Managers, and Claims Assistants. This role is responsible for ensuring high-quality claim handling, regulatory compliance, client satisfaction, and team performance while fostering a culture of collaboration, accountability, and continuous development.<br>
</div><div>The ideal candidate will bring strong technical Workers&rsquo; Compensation expertise, demonstrated leadership experience, and the ability to mentor and develop claims professionals while maintaining a client-focused approach.</div><br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><br>
<ul>
<li>
Supervise and support Workers&rsquo; Compensation Adjusters, Nurse Case Managers, and Claims Assistants.</li>
<li>Provide coaching, mentoring, and technical guidance to team members.</li>
<li>Assist in training, onboarding, and professional development efforts.</li>
<li>Identify performance gaps and develop action plans to improve employee performance and productivity.</li>
<li>Conduct regular team meetings and participate in leadership meetings.</li>
<li>Promote a positive, collaborative, and high-performing team environment.</li>
<li>Assist with interviewing and evaluating candidates for open positions.</li>
</ul><ul><li>Review new claim assignments for coverage concerns, compensability issues, recovery opportunities, and potential claim exposures.</li>
<li>Ensure claims are managed in accordance with client requirements, company standards, and applicable Workers&rsquo; Compensation statutes and regulations.</li>
<li>Monitor claim handling activities, including:<ul>
<li>Compensability investigations</li>
<li>Medical management and treatment plans</li>
<li>Return-to-work coordination</li>
<li>Reserve adequacy</li>
<li>Indemnity and medical payments</li>
<li>Litigation management</li>
<li>Subrogation and excess recovery opportunities</li>
<li>Timely reporting and regulatory compliance</li>
</ul></li><li>Provide guidance on complex claims, litigated matters, settlements, and large-loss exposures.</li>
<li>Ensure timely escalation of significant claim concerns and client issues.</li>
</ul><ul><li>Maintain regular communication with assigned clients and stakeholders.</li>
<li>Participate in client meetings, claim reviews, and stewardship discussions.</li>
<li>Address client concerns and identify opportunities to improve service delivery.</li>
<li>Ensure claim handling aligns with client-specific instructions and expectations.</li>
<li>Maintain documentation of client communications and account activities.</li>
</ul><ul><li>Monitor claim quality, service standards, and workflow performance.</li>
<li>Ensure accurate and timely completion of required state filings and documentation.</li>
<li>Review claim files for adherence to regulatory requirements, company best practices, and client guidelines.</li>
<li>Partner with Quality Assurance and leadership teams to identify trends and implement process improvements.</li>
<li>Assist in maintaining claim closure and performance goals across the team.</li>
</ul><ul><li>Coordinate workload distribution and coverage during employee absences.</li>
<li>Assist with staffing needs and resource planning.</li>
<li>Escalate personnel, client, or operational concerns to senior leadership as appropriate.</li>
<li>Support special projects and other duties as assigned.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, knowledge &amp; expertise</b></h3><br>
<ul>
<li>
5+ years of Workers&rsquo; Compensation claims handling experience required.</li>
<li>Prior supervisory, team lead, or mentoring experience strongly preferred.</li>
<li>Extensive knowledge of Workers&rsquo; Compensation statutes, regulations, claims practices, and case law.</li>
<li>Strong understanding of compensability investigations, medical management, return-to-work programs, litigation management, and settlement strategies.</li>
<li>Experience reviewing reserves and managing claim performance metrics.</li>
<li>Excellent leadership, coaching, and employee development skills.</li>
<li>Strong verbal and written communication abilities.</li>
<li>Exceptional organizational, analytical, and problem-solving skills.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Demonstrated commitment to client service and operational excellence.</li>
<li>Proficiency with claims management systems and Microsoft Office applications, including Outlook, Excel, and Word.</li>
<li>Ability to maintain confidentiality and exercise sound judgment.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Equal Employment Opportunity &amp; Legal Notices</b></h3><div><b><br>
Benefits</b></div><div>
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:</div><ul>
<li>Medical, dental, and vision plans to support your health and that of your family</li>
<li>A 401(k) plan with employer matching</li>
<li>Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees</li>
<li>Paid holidays</li>
<li>Life insurance and short‑term and long‑term disability coverage</li>
</ul><div>Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee&rsquo;s primary work location.<br>
</div><div>Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.<br>
</div><div><b>Diversity and Inclusion</b></div><div>
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.<br>
<br>
<b>Compensation Transparency:</b>
<br>
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
<br>
<br>
<b>Background Check &amp; Fair Chance Compliance</b>
</div><div>Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.<br>
<br>
<b>Massachusetts Notice</b><br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div><div>
<br>
<i>We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at </i><i>recruitment@davies-group.com</i></div><br>
<h3 class="jobSectionHeader"><b>
About Davies</b></h3><div>
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.<br>
<br>
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation &amp; risk, customer experience, human capital, digital transformation &amp; change management.<br>
<br>
Our global team of more than 8,000 professionals operate across ten countries, including the UK &amp; the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research &amp; development, innovation &amp; automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.</div></div>

Workers' Comp Claim Supervisor

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
Our Story</b></div><div>
Imagine being part of a team that&rsquo;s not just shaping the future but actively driving it. At <b>Davies North America</b>, we&rsquo;re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.<br>
<br>
<b>What's in Store</b>
</div><div>We are on the lookout for an experienced <b>Regional Director &ndash; Loss Control</b> to join our team. As the Regional Director, you will need to be a team player as you will be tasked with managing, multiple states&rsquo; inventory, a large Independent Contractor (IC) base, and working with and through internal teams. A positive and upbeat perspective is required as well as the ability to keep up with a fast-paced work environment.<br>
<br>
Reporting to the AVP of Loss Control, you will be expected to maintain and positively grow metrics in their territory. To be successful in this role, you need to have strong communication skills (phone, email, and systems), ability to facilitate and review travel, work in a time-sensitive environment, and manage relationships both internally and externally to maintain metrics. You must have experience in a fast-paced team environment. Additionally, loss control experience and Quality Assurance experience is a plus.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Manage a team of ICs and help develop self-sufficient and engaged Independent Contractors (ICs)</li>
<li>Coach and mentor to increase levels of performance and manage poor performing ICs Partners</li>
<li>Run daily reports to identify trends in quality and timeliness</li>
<li>Managing staffing levels; ability to contract/hire the right person</li>
<li>Follow up/assisting new contractors working with education department</li>
<li>Develop and maintain staffing levels to meet changing demands</li>
<li>Coach and mentor ICs that can cover, &ldquo;as needed&rdquo;, areas in any event</li>
<li>Recruit to have backups in place in case of unexpected events or growth</li>
<li>Build relationships through professionalism with peers and ICs; inform ICs of good work, respond to calls/emails in timely manner (within 24 business hours), give constructive feedback/criticism to promote growth</li>
<li>Responsible for Time Service based on Client Expectations; create strategic solutions and engage in future planning</li>
<li>View Service Level Agreements (SLAs) as minimum standards, go above and beyond to handle any unexpected issues; be proactive to time service issues</li>
<li>Analyze service areas to ensure no time service lapses</li>
<li>Ensure production quality which includes identifying and coaching any IC in need of help to increase quality and performance; ICs should take initiative to correct all quality issues</li>
<li>Be proactive to quality issues through reports, projections, and reviews &ndash; use quality issues as a calibration opportunity to follow up and support ICs</li>
<li>Identifying trends in quality as a calibration opportunity</li>
<li>Analyze markets/staffing to improve profitability</li>
<li>Perform cost analysis to uncover potential cost savings and identify trends</li>
<li>Must meet the profitability goals set and strive to go above and beyond</li>
<li>Must manage bonus type payouts strategically</li>
<li>Reporting of &ldquo;out of norm&rdquo; Field Issues to your AVP through proactive communication</li>
<li>Perform other duties as assignments as assigned</li>
</ul><div><b>This is a full-time, home-based position.</b></div><h3 class="jobSectionHeader"><b><br>
Skills, knowledge &amp; expertise</b></h3><br>
<ul>
<li>
2 years of experience in a related field or role is required</li>
<li>Degree or Professional Designations (CSP, ARM, AINS, CPCU) are a plus, or a combination of education and experience</li>
<li>Industry specific experience</li>
<li>Previous experience with Excel and other Microsoft Suite software</li>
<li>Proficiency in Computer based work</li>
<li>The ability to communicate well with others</li>
<li>An understanding of process management, IC management, and inventory management</li>
<li>Strong problem-solving skills and attention to detail</li>
<li>The ability to prioritize and manage time efficiently</li>
<li>Proactive, independent, and takes initiative with consistent follow through</li>
<li>Superb communication skills, verbal and written, conducted in a timely manner</li>
<li>Superior time management skills with capability of working with and meeting deadlines</li>
<li>Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment</li>
<li>Excellent team player with interpersonal skills</li>
<li>High level attention to detail and problem-solving skills</li>
<li>Capable of working collaboratively and independently with minimal supervision</li>
<li>Exhibit discretion with sensitive and confidential information</li>
<li>Display a comfort level working with key people at all levels within an organization</li></ul><br>
<h3 class="jobSectionHeader"><b>
Equal Employment Opportunity &amp; Legal Notices</b></h3><div><b><br>
Benefits</b></div><div>
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:</div><ul>
<li>Medical, dental, and vision plans to support your health and that of your family</li>
<li>A 401(k) plan with employer matching</li>
<li>Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees</li>
<li>Paid holidays</li>
<li>Life insurance and short‑term and long‑term disability coverage</li>
</ul><div>Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee&rsquo;s primary work location.<br>
</div><div>Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.<br>
</div><div><b>Diversity and Inclusion</b></div><div>
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.<br>
<br>
<b>Compensation Transparency:</b>
<br>
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
<br>
<br>
<b>Background Check &amp; Fair Chance Compliance</b>
</div><div>Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.<br>
<br>
<b>Massachusetts Notice</b><br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div><div>
<br>
<i>We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at </i><i>recruitment@davies-group.com</i></div><br>
<h3 class="jobSectionHeader"><b>
About Davies</b></h3><div>
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.<br>
<br>
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation &amp; risk, customer experience, human capital, digital transformation &amp; change management.<br>
<br>
Our global team of more than 8,000 professionals operate across ten countries, including the UK &amp; the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research &amp; development, innovation &amp; automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.</div></div>

Regional Director - Loss Control (Remote)

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
Our Story</b></div><div>
Imagine being part of a team that&rsquo;s not just shaping the future but actively driving it. At <b>Davies North America</b>, we&rsquo;re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.</div><div>
<br>
Davies North America is seeking a <b>Worker's Comp Claims Assistant</b> to support our claims operations team in our Reno, Nevada office. This position plays a critical role in maintaining efficient claim administration by providing clerical, administrative, and customer service support to adjusters, supervisors, and claims leadership. The ideal candidate is highly organized, detail-oriented, and able to effectively manage multiple priorities in a fast-paced claims environment.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Receive and process claim notices received via phone, email, fax, and other communication channels.</li>
<li>Establish new claim files and enter claim information into internal claims management systems.</li>
<li>Route claim assignments to appropriate adjusters and teams.</li>
<li>Maintain accurate claim documentation, records, and electronic files.</li>
<li>Assist adjusters with claim-related administrative tasks and follow-up activities.</li>
<li>Process incoming and outgoing correspondence related to claim files.</li>
</ul><ul><li>Process incoming and outgoing mail, faxes, and electronic communications.</li>
<li>Upload, index, and organize claim documentation, reports, photos, invoices, and other supporting materials.</li>
<li>Maintain claim registers, logs, and internal tracking systems.</li>
<li>Prepare and distribute claim-related correspondence and reports.</li>
</ul><ul><li>Perform data entry with a high degree of accuracy and attention to detail.</li>
<li>Support claim teams with document preparation, scanning, filing, copying, and records management.</li>
<li>Assist with check requests, payment processing, recoveries, and reimbursement documentation.</li>
<li>Prepare reports and provide administrative support to claims leadership as needed.</li>
<li>Coordinate office workflow activities and support special projects.</li>
</ul><ul><li>Answer incoming calls and respond to inquiries from policyholders, claimants, clients, vendors, and business partners.</li>
<li>Provide professional and courteous customer service while maintaining confidentiality.</li>
<li>Escalate issues and urgent matters to the appropriate claims professionals.</li>
<li>Support internal and external stakeholders through effective communication and timely follow-up.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, knowledge &amp; expertise</b></h3><br>
<ul>
<li>
High school diploma or equivalent.</li>
<li>1+ years of administrative, clerical, customer service, or insurance-related experience.</li>
<li>Strong data entry and organizational skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficiency with Microsoft Office Suite, including:<ul>
<li>Outlook</li>
<li>Word</li>
<li>Excel</li>
<li>Teams</li>
</ul></li><li>Ability to manage multiple priorities in a deadline-driven environment.</li>
<li>Strong attention to detail and commitment to accuracy.</li>
<li>Professional and customer-focused approach to work.</li>
</ul><ul><li>Prior experience in insurance, claims administration, or a related professional services environment.</li>
<li>Familiarity with claims management systems and document management platforms.</li>
<li>Experience handling confidential information and sensitive documentation.</li>
<li>Experience supporting adjusters or claims professionals.</li>
</ul><ul><li>Strong organizational and time-management skills.</li>
<li>Ability to effectively prioritize work and meet deadlines.</li>
<li>Excellent customer service and interpersonal skills.</li>
<li>Strong problem-solving and critical-thinking abilities.</li>
<li>Ability to work independently and collaboratively within a team environment.</li>
<li>High degree of professionalism, reliability, and accountability.</li>
<li>Adaptability and willingness to learn new systems and processes.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Equal Employment Opportunity &amp; Legal Notices</b></h3><div><b><br>
Benefits</b></div><div>
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:</div><ul>
<li>Medical, dental, and vision plans to support your health and that of your family</li>
<li>A 401(k) plan with employer matching</li>
<li>Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees</li>
<li>Paid holidays</li>
<li>Life insurance and short‑term and long‑term disability coverage</li>
</ul><div>Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee&rsquo;s primary work location.<br>
</div><div>Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.<br>
</div><div><b>Diversity and Inclusion</b></div><div>
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.<br>
<br>
<b>Compensation Transparency:</b>
<br>
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
<br>
<br>
<b>Background Check &amp; Fair Chance Compliance</b>
</div><div>Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.<br>
<br>
<b>Massachusetts Notice</b><br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div><div>
<br>
<i>We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at </i><i>recruitment@davies-group.com</i></div><br>
<h3 class="jobSectionHeader"><b>
About Davies</b></h3><div>
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.<br>
<br>
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation &amp; risk, customer experience, human capital, digital transformation &amp; change management.<br>
<br>
Our global team of more than 8,000 professionals operate across ten countries, including the UK &amp; the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research &amp; development, innovation &amp; automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.</div></div>

Workers' Comp Claim Assistant - Reno Nevada

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
Our Story</b></div><div>
Imagine being part of a team that&rsquo;s not just shaping the future but actively driving it. At <b>Davies North America</b>, we&rsquo;re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.</div><div>
<br>
<b>Davies North America</b>, has an immediate opening for an experienced insurance professional with the ability to supervise adjusters handling but not limited to collision, comprehensive and property damage liability auto claims. This position will support our Third-Party Administration (TPA) claims Transportation Division. This is a remote, work from home position. The ideal candidate will have a college degree, 5 -7 plus years of industry experience and a minimum of 2+ years supervisory experience. The candidate displays a strong work ethic and can successfully work independently. The Davie&rsquo;s culture is outcome-orientated with strong performance. The ideal candidate will be highly adaptable in a fast paced, result driven environment. Will work well with team members, clients and demonstrates an open and flexible attitude.<br>
</div><div>Primary duties include training, providing direction, implementing procedures as directed by management, auditing files for quality assurance and providing oversight and direction to the claim team.</div><div><br>
</div><br>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><br>
<div></div><ul><li>
Minimum of 5 - 7+ years of industry experience</li>
<li>2+ years of supervisory or management experience</li>
<li>Candidate will need previous experience handling or supervising Collision, Comprehensive and PD claims involving personal auto</li>
<li>Experience handling Bodily Injury Claims</li>
<li>Overseeing/Handling Commercial Trucking a plus</li>
<li>Ability to work in a fast-paced work environment</li>
<li>Assures compliance with Davies and client claim handling guidelines</li>
<li>Review insurance policies and determine coverage</li>
<li>Determine liability and defenses</li>
<li>Provide claim summaries and participant in routine file reviews with clients</li>
<li>Identify claim trends and participate in client audit reviews</li>
<li>Monitor team performance and mentor team members for future career opportunities</li>
<li>Provides support, guidance, leadership, and motivation to promote maximum performance</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, knowledge &amp; expertise</b></h3><div><b><br>
Required Education and Experience:</b></div><ul>
<li>Designated Home State License</li>
<li>Bachelor&rsquo;s Degree or equivalent work experience preferred</li>
<li>Proficient in use of Microsoft Office Suite software and other business-related software</li>
</ul><div><b>Qualifications:</b></div><ul>
<li>Excellent verbal and written communication, including presentation skills</li>
<li>Strong interpersonal skills</li>
<li>Critical thinking and analytical skills</li>
<li>Able to work in team environment as well as independently</li>
<li>Strong organizational skills</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Equal Employment Opportunity &amp; Legal Notices</b></h3><div><b><br>
Benefits</b></div><div>
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:</div><ul>
<li>Medical, dental, and vision plans to support your health and that of your family</li>
<li>A 401(k) plan with employer matching</li>
<li>Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees</li>
<li>Paid holidays</li>
<li>Life insurance and short‑term and long‑term disability coverage</li>
</ul><div>Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee&rsquo;s primary work location.<br>
</div><div>Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.<br>
</div><div><b>Diversity and Inclusion</b></div><div>
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.<br>
<br>
<b>Compensation Transparency:</b>
<br>
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
<br>
<br>
<b>Background Check &amp; Fair Chance Compliance</b>
</div><div>Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.<br>
<br>
<b>Massachusetts Notice</b><br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div><div>
<br>
<i>We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at </i><i>recruitment@davies-group.com</i></div><br>
<h3 class="jobSectionHeader"><b>
About Davies</b></h3><div>
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.<br>
<br>
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation &amp; risk, customer experience, human capital, digital transformation &amp; change management.<br>
<br>
Our global team of more than 8,000 professionals operate across ten countries, including the UK &amp; the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research &amp; development, innovation &amp; automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.</div></div>

TPA- Commercial Claims Trucking Supervisor

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
Our Story</b></div><div>
Imagine being part of a team that&rsquo;s not just shaping the future but actively driving it. At <b>Davies North America</b>, we&rsquo;re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.</div><div>
<br>
Davies North America is seeking an experienced<b> Property Field Adjuster </b>to support the <b>Richmond, Virginia territory.</b>
</div><div>
<br>
This role is ideal for a field professional who can investigate losses, inspect sites, document findings, evaluate damages and exposures, and communicate effectively with insureds, claimants, carriers, clients, vendors, and internal stakeholders. The successful candidate will bring strong technical judgment, professional communication skills, and the ability to manage field assignments efficiently and accurately.<br>
</div><div><b>Territory Requirement:</b> This position covers the <b>Richmond, VA area and surrounding territories</b>. Candidates must reside within or near the Richmond market and be comfortable traveling throughout the assigned territory to conduct on-site inspections, customer meetings, and claim-related field activities.<br>
</div><div>This position handles residential and commercial property losses, including property inspections, scope review, damage assessment, estimate support, and related file documentation. The ideal candidate will have experience managing claims from initial inspection through reporting while maintaining high standards of customer service and technical accuracy.<br>
<br>
<b>Compensation:</b> This is a 100% commission‑based role with earnings paid at <b>42% commission</b>, supported by a<b> bi-weekly draw of $1500.00</b>.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Conduct on-site inspections and field investigations for assigned claims</li>
<li>Inspect property, structures, vehicles, equipment, or accident scenes as required by assignment</li>
<li>Document damages, conditions, causation indicators, and other relevant findings through notes, measurements, photographs, and diagrams</li>
<li>Evaluate loss facts and support investigation of coverage, liability, damages, and exposure</li>
<li>Obtain statements from insureds, claimants, witnesses, or other involved parties when needed</li>
<li>Prepare timely, accurate, and well-documented reports for clients and internal stakeholders</li>
<li>Coordinate with examiners, managers, carriers, policyholders, vendors, attorneys, and other claim participants as needed</li>
<li>Maintain complete file documentation in accordance with company standards, client instructions, and regulatory expectations</li>
<li>Escalate complex issues, large-loss exposures, litigation indicators, or specialty claim concerns appropriately</li>
<li>Manage field assignments within service expectations, turnaround times, and quality standards</li>
<li>Travel throughout the assigned VA territory as required</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, knowledge &amp; expertise</b></h3><br>
<ul>
<li>
3+ years of field adjusting or related claims experience</li>
<li>Active adjuster license(s) and the ability to obtain additional licenses based on territory</li>
<li>Valid driver&rsquo;s license and reliable transportation</li>
<li>Ability to travel locally and regionally within the assigned territory</li>
<li>Strong documentation, organizational, and time-management skills</li>
<li>Comfort using claims platforms, mobile documentation tools, and estimating/reporting systems</li>
<li>Proficiency in Xactimate</li>
<li>Experience handling field property claims</li>
<li>Experience working with Xactimate and Xactware products</li>
<li>Experience with third party resources used in property estimating such as Eagleview, Hover, etc</li>
<li>Ability to work independently while managing deadlines, territory activity, and service expectations</li>
<li>Strong investigative mindset with high attention to detail</li>
<li>Strong written and verbal communication skills</li>
<li>Professional presence when interacting with insureds, claimants, attorneys, vendors, and carrier representatives</li>
<li>Ability to manage multiple assignments and shifting priorities in a fast-paced field environment</li>
<li>Multi-line field experience</li>
<li>Experience with commercial property, residential property, general liability, casualty, bodily injury, or transportation-related claims</li>
<li>Carrier certifications and multi-state licensing</li>
<li>Bilingual capabilities are a plus</li></ul><div><br>
</div><br>
<h3 class="jobSectionHeader"><b>Equal Employment Opportunity &amp; Legal Notices</b></h3><div><b><br>
Benefits</b></div><div>
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:</div><ul>
<li>Medical, dental, and vision plans to support your health and that of your family</li>
<li>A 401(k) plan with employer matching</li>
<li>Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees</li>
<li>Paid holidays</li>
<li>Life insurance and short‑term and long‑term disability coverage</li>
</ul><div>Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee&rsquo;s primary work location.<br>
</div><div>Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.<br>
</div><div><b>Diversity and Inclusion</b></div><div>
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.<br>
<br>
<b>Compensation Transparency:</b>
<br>
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
<br>
<br>
<b>Background Check &amp; Fair Chance Compliance</b>
</div><div>Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.<br>
<br>
<b>Massachusetts Notice</b><br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div><div>
<br>
<i>We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at </i><i>recruitment@davies-group.com</i></div><br>
<h3 class="jobSectionHeader"><b>
About Davies</b></h3><div>
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.<br>
<br>
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation &amp; risk, customer experience, human capital, digital transformation &amp; change management.<br>
<br>
Our global team of more than 8,000 professionals operate across ten countries, including the UK &amp; the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research &amp; development, innovation &amp; automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.</div></div>

Property Field Adjuster - Richmond, VA

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
Our Story</b></div><div>
Imagine being part of a team that&rsquo;s not just shaping the future but actively driving it. At <b>Davies North America</b>, we&rsquo;re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.<br>
<br>
Davies North America is seeking an <b>Account Manager, </b>Carrier Accounts &amp; Independent Adjuster Oversight to serve as a key operational and relationship leader across assigned carrier accounts and the independent adjuster network that supports them. This role is responsible for maintaining strong client relationships, ensuring service delivery aligns to carrier expectations, and overseeing the readiness, performance, compliance, and operational effectiveness of 1099 independent adjusters assigned to support daily, catastrophe, and specialty claims activity.</div><div>
<br>
This position is ideal for a leader with a strong understanding of claims operations, carrier account management, field services, and independent adjuster engagement models. The successful candidate will bring a blend of client-facing account leadership, contractor oversight, performance management, and operational coordination to help drive high-quality outcomes across a dynamic claims environment.</div><div></div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Serve as the primary relationship manager for assigned carrier accounts, ensuring service delivery aligns with client expectations, account instructions, and performance standards</li>
<li>Build and maintain strong working relationships with carrier partners, internal operations leaders, recruiting teams, field leadership, and independent adjusters</li>
<li>Oversee the operational performance of the 1099 independent adjuster network supporting assigned accounts, including readiness, deployment alignment, service quality, responsiveness, and compliance with program expectations</li>
<li>Partner with recruiting, onboarding, licensing, credentialing, and operations teams to ensure independent adjusters are properly vetted, aligned, and assignment-ready</li>
<li>Monitor key service indicators such as cycle time, file quality, responsiveness, coverage of territories, deployment effectiveness, and client satisfaction</li>
<li>Identify service gaps, performance issues, or capacity concerns and implement corrective actions, escalation plans, or staffing recommendations as needed</li>
<li>Support account growth and retention by ensuring consistent execution, proactive communication, and strong service recovery when issues arise</li>
<li>Coordinate with internal stakeholders to align 1099 deployment strategy with carrier needs, catastrophe demand, specialty lines, and regional claim volume</li>
<li>Review trends across assigned accounts and independent adjuster performance to recommend process improvements, network enhancements, and operational efficiencies</li>
<li>Assist in establishing and maintaining service standards, operating procedures, and communication protocols for carrier accounts and contractor-supported claim activity</li>
<li>Support reporting, business reviews, and performance updates for internal leadership and carrier clients</li>
<li>Promote adherence to applicable licensing, documentation, confidentiality, compliance, and contractual requirements across the independent adjuster network</li>
<li>Act as an escalation point for service concerns, contractor performance matters, or account-level operational issues</li>
<li>Contribute to strategic planning around account expansion, field resources, contractor coverage, and service model optimization</li><br>
</ul><br>
<h3 class="jobSectionHeader"><b>Skills, knowledge &amp; expertise</b></h3><br>
<ul>
<li>
5+ years of relevant experience in claims, account management, field operations, client services, vendor management, or independent adjuster program oversight</li>
<li>Experience supporting or managing carrier accounts within insurance, claims administration, TPA, IA firm, or related environments</li>
<li>Experience working with independent contractor / 1099 adjuster models, field resources, or distributed claims support teams</li>
<li>Strong understanding of claims operations, service delivery metrics, and account management principles</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong analytical, organizational, and follow-through skills</li>
<li>Ability to travel occasionally based on client, operational, or business needs</li>
<li>Experience in property, casualty, transportation, CAT, or specialty claims environments</li>
<li>Multi-state adjuster licensing knowledge or familiarity with adjuster credentialing requirements</li>
<li>Experience with client reporting, service-level metrics, QA processes, and operational dashboards</li>
<li>Prior leadership experience in a claims, field services, or vendor management environment</li>
<li>Insurance industry designations or related professional certifications are a plus</li><br>
</ul><br>
<h3 class="jobSectionHeader"><b>Equal Employment Opportunity &amp; Legal Notices</b></h3><div><b><br>
Benefits</b></div><div>
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:</div><ul>
<li>Medical, dental, and vision plans to support your health and that of your family</li>
<li>A 401(k) plan with employer matching</li>
<li>Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees</li>
<li>Paid holidays</li>
<li>Life insurance and short‑term and long‑term disability coverage</li>
</ul><div>Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee&rsquo;s primary work location.<br>
</div><div>Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.<br>
</div><div><b>Diversity and Inclusion</b></div><div>
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.<br>
<br>
<b>Compensation Transparency:</b>
<br>
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
<br>
<br>
<b>Background Check &amp; Fair Chance Compliance</b>
</div><div>Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.<br>
<br>
<b>Massachusetts Notice</b><br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div><div>
<br>
<i>We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at </i><i>recruitment@davies-group.com</i></div><br>
<h3 class="jobSectionHeader"><b>
About Davies</b></h3><div>
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.<br>
<br>
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation &amp; risk, customer experience, human capital, digital transformation &amp; change management.<br>
<br>
Our global team of more than 8,000 professionals operate across ten countries, including the UK &amp; the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research &amp; development, innovation &amp; automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.</div></div>

Field Services Accounts Manager

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
Our Story</b></div><div>
Imagine being part of a team that&rsquo;s not just shaping the future but actively driving it. At <b>Davies North America</b>, we&rsquo;re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.</div><div>
<br>
Davies North America is seeking an experienced <b>Casualty</b> <b>Field Adjuster </b>to handle liability and casualty-related field investigations, including scene inspections, statements, liability development, field documentation, and support for bodily injury or general liability claim handling.</div><div>
<br>
This role is ideal for a field professional who can investigate losses, inspect sites, document findings, evaluate damages and exposures, and communicate effectively with insureds, claimants, carriers, clients, vendors, and internal stakeholders. The successful candidate will bring strong technical judgment, professional communication, and the ability to manage field assignments efficiently and accurately.</div><div>
<br>
<b>Territory Requirement:</b> This position supports the <b>El Paso, Texas</b> territory and is a field-based role. Candidates must reside within or near the El Paso area and be comfortable traveling throughout the assigned territory to conduct on-site inspections, investigations, customer meetings, and claim-related field activities. Regular local travel is required as part of the day-to-day responsibilities.<br>
<br>
<b>Compensation:</b> This is a 100% commission‑based role with earnings paid at <b>42% commission</b>, supported by a<b> bi-weekly draw of $1500.00</b>.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Conduct investigations for assigned claims</li>
<li>Inspect or remotely manage inspections of property, structures, vehicles, equipment, or accident scenes as required by assignment</li>
<li>Document damages, conditions, causation indicators, and other relevant findings through notes, measurements, photographs, and diagrams</li>
<li>Evaluate loss facts and support investigation of coverage, liability, damages, and exposure</li>
<li>Obtain statements from insureds, claimants, witnesses, or other involved parties when needed</li>
<li>Prepare timely, accurate, and well-documented reports for clients and internal stakeholders</li>
<li>Coordinate with examiners, managers, carriers, policyholders, vendors, attorneys, and other claim participants as needed</li>
<li>Maintain complete file documentation in accordance with company standards, client instructions, and regulatory expectations</li>
<li>Escalate complex issues, large-loss exposures, litigation indicators, or specialty claim concerns appropriately</li>
<li>Manage field assignments within service expectations, turnaround times, and quality standards</li>
<li>Travel throughout the assigned coverage territory as required</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, knowledge &amp; expertise</b></h3><br>
<ul>
<li>
3+ years of adjusting experience</li>
<li>Experience in third party claims handling and coverage determination</li>
<li>Active adjuster license(s) and the ability to obtain additional licenses as required</li>
<li>Valid driver&rsquo;s license and reliable transportation</li>
<li>Ability to travel locally and regionally within the assigned territory</li>
<li>Strong documentation, organizational, and time-management skills</li>
<li>Comfort using claims platforms, mobile documentation tools, and estimating/reporting systems</li>
<li>Experience handling field claims in bodily injury, auto and home liability, general liability, or commercial equipment</li>
<li>Ability to work independently while managing deadlines, territory activity, and service expectations</li>
<li>Strong investigative mindset with high attention to detail</li>
<li>Strong written and verbal communication skills</li>
<li>Professional presence when interacting with insureds, claimants, attorneys, vendors, and carrier representatives</li>
<li>Ability to manage multiple assignments and shifting priorities in a fast-paced field environment</li>
<li>Ideal candidate will reside in Texas, New Mexico, or Arizona</li>
<li>Experience with reviewing estimates from auto and property estimating platforms</li>
<li>Carrier certifications and multi-state licensing</li>
<li>Bilingual (Spanish) capabilities</li><br>
</ul><br>
<h3 class="jobSectionHeader"><b>Equal Employment Opportunity &amp; Legal Notices</b></h3><div><b><br>
Benefits</b></div><div>
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:</div><ul>
<li>Medical, dental, and vision plans to support your health and that of your family</li>
<li>A 401(k) plan with employer matching</li>
<li>Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees</li>
<li>Paid holidays</li>
<li>Life insurance and short‑term and long‑term disability coverage</li>
</ul><div>Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee&rsquo;s primary work location.<br>
</div><div>Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.<br>
</div><div><b>Diversity and Inclusion</b></div><div>
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.<br>
<br>
<b>Compensation Transparency:</b>
<br>
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
<br>
<br>
<b>Background Check &amp; Fair Chance Compliance</b>
</div><div>Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.<br>
<br>
<b>Massachusetts Notice</b><br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div><div>
<br>
<i>We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at </i><i>recruitment@davies-group.com</i></div><br>
<h3 class="jobSectionHeader"><b>
About Davies</b></h3><div>
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.<br>
<br>
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation &amp; risk, customer experience, human capital, digital transformation &amp; change management.<br>
<br>
Our global team of more than 8,000 professionals operate across ten countries, including the UK &amp; the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research &amp; development, innovation &amp; automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.</div></div>

Casualty Field Adjuster - El Paso, TX

Join DAVIES and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.