Qureos Mentor

DermCare Management

<div>The Medical Assistant verifies patient information by interviewing the patient, recording medical history, and documenting purpose of visit. They prepare patients for examination, assist in procedures as appropriate and perform a variety of patient care tasks under the supervision of a licensed health care provider. Duties range widely from administrative to clinical.
Essential Functions:<ul><li>
Maintaining patient privacy and adhering to HIPAA guidelines at all times.</li><li>
Using computer applications- performing any data entry tasks to document patient demographics, records or note to file. Documenting patients' medical information, including medical history and review of symptoms within EHR of patients chart.</li><li>
Managing office telephone system, including answering calls and returning messages.</li><li>
Scheduling patient appointments and maintaining communication to confirm future appointments when necessary.</li><li>
Informing patients on laboratory results and documenting properly within chart.</li><li>
Updating and filing patient medical records and or any patient correspondence.</li><li>
Coding and filling out insurance forms.</li><li>
Transmitting prescription or refill requests as directed by provider.</li><li>
Obtaining prescription authorizations for patient medications.</li><li>
Reporting and recording applicable diagnosis of malignant results to the FCDS portal.</li><li>
Creating certified letter communication for noncompliant patients needing treatment for malignant results.</li><li>
Inform management of clinical supplies needed.</li></ul>
Clinical Duties:<ul><li>
Welcoming and greeting patients.</li><li>
Maintaining HIPAA and performing OSHA standards at all times.</li><li>
Taking medical histories, recording patients' chief complaint and documenting provider evaluation notes of visit in patients chart.</li><li>
Monitoring and documenting patient symptoms for physicians' review during clinical exams.</li><li>
Preparing patients for examination-Prepping exam rooms for clinical, surgical or cosmetic procedures and assisting providers during exams with patient care.</li><li>
Preparing and administering medications as directed by a provider.</li><li>
Explaining treatment procedures to patients.</li><li>
Ensuring all consents are signed by the patient prior to provider performing any type of procedure.</li><li>
Pre and post photos to be taken and documentation to be listed in detail for any procedure, biopsy or surgical along with cosmetic.</li><li>
Collecting, labeling and preparing laboratory specimens.</li><li>
Instructing patients about medication.</li><li>
Removing sutures and changing dressings.</li><li>
Maintaining proper cleaning of medical instruments and sterilization.</li><li>
Reviewing office use medication and patient samples expiration dates.</li><li>
Properly disinfecting and restocking of medical supplies in patient exam rooms.</li><li>
Providing compassionate patient support and care, attention and assistance during office visits. Being a patient Liaison. Medical assistants are instrumental in helping patients feel at ease in the physicians office.</li></ul>
Requirements:
<ul><li>Excellent attention to detail.</li><li>
Excellent verbal and written communication.</li><li>
Adjust priorities quickly as circumstances dictate.</li><li>
Must be a team-player and work cohesively with others.</li><li>
Maintain composure under pressure.</li><li>
Highly adaptable to change.</li><li>
Ability to multitask.</li><li>
Ability to work autonomously as dictated &amp; make appropriate decisions.</li><li>
Ability to concentrate.</li></ul>
Qualifications &amp; Skills:
<ul><li>Medical Assistant Certification (Strongly Preferred).</li><li>
Minimum High School Diploma or equivalent.</li><li>
Minimum 1-year prior medical assistant experience, preferably in Dermatology or a closely aligned specialty with a genuine interest to learn.</li><li>
Ability to travel between locations if necessary and as applies to specific provider.</li><li>
Polished presence appropriate to a medical setting.</li><li>
Bilingual a + (not required).</li></ul>
Wage Range - $18.00/hr to $21.00/hr DOE</div>

Medical Assistant

<div>The Call Center Representative is responsible for efficiently handling a high volume of inbound calls from new and existing patients in a full-time, remote capacity. This role serves as a key liaison between the organization and its patients, ensuring a positive first impression while delivering accurate information, compassionate service, and effective issue resolution. Patient satisfaction is central to all interactions and decision-making.
Key Responsibilities<ul><li>
Answer high-volume inbound calls from new and existing patients in a professional, courteous, and timely manner</li><li>
Serve as the primary point of contact for new patient inquiries, appointment scheduling, and general information</li><li>
Accurately collect and document patient information using call-center software, scheduling, and billing platforms</li><li>
Address patient questions, concerns, and complaints with empathy, patience, and professionalism</li><li>
Take ownership of patient issues through to resolution or appropriate escalation</li><li>
Maintain compliance with company policies, HIPAA regulations, and confidentiality standards</li><li>
Collaborate effectively with clinical and administrative teams to ensure seamless patient experiences</li><li>
Maintain polished grammar, clear diction, and professional communication at all times</li></ul>
Required Skills and Qualifications<ul><li>
Exceptional customer service and verbal communication skills</li><li>
Ability and willingness to demonstrate empathy and patience for a diverse patient population</li><li>
Polished grammar and clear diction are required</li><li>
Proficiency with computers and comfort navigating multiple software platforms</li><li>
Ability to remain focused, professional, and efficient in a fast-paced, high-call-volume environment</li><li>
Strong attention to detail and accurate data entry skills</li><li>
Flexible, adaptable, and team-oriented</li></ul>
Work Environment &amp; Physical Requirements<ul><li>
Full-time, remote position</li><li>
Requires being seated for the majority of the workday</li><li>
Ability to work independently in a distraction-free home environment</li><li>
Reliable high-speed internet connection required</li><li>
Professional demeanor and appearance are expected during virtual meetings and calls</li></ul>
Preferred Characteristics<ul><li>
Patient-focused and service-driven</li><li>
Professional, articulate, and dependable</li><li>
Enjoys working in a structured, performance-driven environment</li><li>
Comfortable handling sensitive patient information with discretion and care</li></ul></div>

Call Center Representative (Bassin)

Join DermCare Management and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DermCare Management

About Company

Medical Assistant

Call Center Representative (Bassin)