Abrar Admin

<div>Overview:
<p>
THIS POSITION IS LOCATED IN BOONVILLE, IN.</p><p>
Knowledge Services has a great opportunity for a strong customer service focused individual who wants to make a difference in their daily work life with the FSSA / Division of Family Resources (DFR) as an Eligibility Assistant. This position will provide general office support and assistance for case workers and clients applying for public assistance. This position will provide customer service and interact directly with the general public, clients, office staff, and other state personnel. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or &ldquo;pushing&rdquo; applications and assisting clients who are applying and/or receiving public assistance among other administrative tasks.</p><div></div><div><b><br>
Knowledge Services,</b> established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.</div><div></div><div><br>
As such, Knowledge Services is committed to providing opportunities for growth &ndash; in our company, in each team member, and in our relationships. We believe titles do not define a person, but provide a framework to each person&rsquo;s endless potential. Our focus on improving our team, product, and processes drives us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.</div><br>
<p></p>
Responsibilities:
<ul><li>Welcome all on-site visitors and determine nature of business</li><li>
Review client information for accuracy</li><li>
Assist with computer applications</li><li>
Schedule client appointments</li><li>
Scan documents into client case file</li><li>
Maintain fax machines and copier functions</li><li>
Answer and direct incoming calls</li><li>
Maintain daily activity reports</li><li>
Deliver outstanding customer service to all clients</li></ul>
Qualifications:
<ul><li>Desire to help others</li><li>
Strong customer service background</li><li>
Ability to maintain confidentiality</li><li>
Handle conflict in a calm manner</li><li>
Reliable and dependable in the work place</li><li>
Ability to multi task</li><li>
Proven job stability</li><li>
High School diploma or equivalent</li><li>
Clean criminal background</li><li>
Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired</li></ul><p></p><p><br>
This is a long-term position where you can make an immediate impact on your community, plus the potential for promotion. The wage is $14.00/hr with paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.</p><p><br>
</p><p>If you are looking for a position that could be the start of your career, apply now for immediate consideration.</p><div><br>
</div><div><b>Physical Requirements:</b></div><ul><li><i>
Job frequently requires sitting, handling objects with hands.</i></li><li><i>
Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.</i></li><li><i>
Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact </i><i>TalentHR@knowledgeservices.com</i><i>.</i></li></ul><div></div><div><i><br>
Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with </i><i>disabilities, veterans, and military families are encouraged to apply.</i></div><div></div><div><b><br>
#INDDFR</b></div></div><div></div>

Eligibility Assistant - Front Desk

<div>Overview:
<p>
THIS POSITION IS LOCATED IN TERRE HAUTE, IN</p><p>
Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Specialist staff are responsible for assisting in the processing of new applications and documents for ongoing public assistance.</p><div><b>
Knowledge Services,</b> established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.</div><br>
<div></div>
Responsibilities:
<ul><li>Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients</li><li>
Verify all information is gathered accurately and meets state policies</li><li>
Obtain release forms and medical records as needed</li><li>
Verify income, assets, and other financial / legal documents</li><li>
Review regulations and program requirements with clients</li><li>
Utilize automated program to determine eligibility of state assistance programs</li><li>
Data entry into state database</li><li>
Respond to all inquiries in a timely manner via phone or email</li></ul>
Qualifications:
<ul><li>Highly organized and analytical team player</li><li>
Previous Case Manager experience is a plus</li><li>
Strong written and verbal skills</li><li>
Solid computer skills, Microsoft Office proficiency</li><li>
Basic math skills</li><li>
Case management skills</li><li>
Independent worker who is a self-starter that is reliable and dependable</li><li>
Strong customer service background with a professional demeanor</li><li>
Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required</li><li>
2 years&rsquo; experience in a social service environment, state or local government is desired pertaining to employment / training programs</li><li>
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply</li></ul><p>
The Eligibility Specialist position is an opportunity where you can make an immediate impact on your community, plus the potential for promotion. You will be provided an extensive training program to give you the skills to be successful in this role. The wage is $14.00/hr. This role offers paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.</p><p><br>
</p><p>If you are looking for a position that could be the start of your career, apply now for immediate consideration.</p><p></p><div><b><br>
Physical Requirements:</b></div><ul><li><i>
Job frequently requires sitting, handling objects with hands.</i></li><li><i>
Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.</i></li><li><i>
Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact </i><i>TalentHR@knowledgeservices.com</i><i>.</i></li></ul><div></div><div><i><br>
Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with </i><i>disabilities, veterans, and military families are encouraged to apply.</i></div><div></div><div><b><br>
#INDDFR</b></div></div><div></div>

Eligibility Specialist-Case Manager

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Eligibility Assistant - Front Desk

Eligibility Specialist-Case Manager