Qureos Mentor

DHR Health

<div><p>DHR Health - US:TX:Edinburg - Days
</p><p>Summary:<br>
<br>
</p><p><b>MISSION STATEMENT:
</b></p><p>Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.
</p><p></p><p><b>VISION:
</b></p><p>Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.<br>
</p><p></p><p><b>POSITION SUMMARY:
</b></p><p>This position ensures quality services by acting as a liaison between all potential clients including general public, physicians, physician office staff, and hospital staff and their service line(s). The Director will coordinate the staffing of front desk, medical assistants, and take care of the needs of physicians and providers working with the office and Practice Managers that they oversee. The Director will also oversee the strategic and operational plans, organize and direct the daily operations of the clinic team through the Manager, Medical Assistant Lead and/or other management personnel. Director will oversee and monitor the billing process, implement and enforce operating policies, procedures, and standards with the help of the Liaison team as needed. The Director will see that senior management policies, initiatives and reports are completed in a timely manner, monitored and followed up on as to their effectiveness as they relate to their offices. They will also escalate any items to senior management as deemed necessary.<br>
</p><p></p><p><b>POSITION EDUCATION/QUALIFICATIONS </b><b>:
</b></p><ul><li>High school diploma or equivalent is required
</li></ul><ul><li>BS or Master&rsquo;s degree is preferred
</li></ul><ul><li><ul><li>Position requires travel, valid driver&rsquo;s license and vehicle insurance are required
</li></ul></li><p></p><li><p><b>JOB KNOWLEDGE/EXPERIENCE </b><b>:
</b></p></li><li><ul><li>M inimum five (5) years demonstrated leadership in a health care organization preferred
</li></ul></li><li><ul><li>Five ( <b>5 </b>) years experience in a healthcare setting as a Manager
</li></ul></li><li><ul><li>Medical office experience is required
</li></ul></li><li><ul><li>Experience in a supervisory position is strongly preferred
</li></ul></li><li><ul><li>Business office experience required, duties to include but not limited to: the oversight of clinical operations, billing, collections, denial and appeals operations
</li></ul></li><li><ul><li>Knowledge of regulatory requirements (state, federal and The Joint Commission, or other relevant area)
</li></ul></li><li><ul><li>Must be able to be sensitive to cultural and bilingual issues
</li></ul></li><li><ul><li>Organizational skills are required along with good written and verbal communication skills
</li></ul></li><li><ul><li>Ability to read, write and speak English
</li></ul></li><li><ul><li>Ability to communicate clearly and concisely with all levels of management including: nursing, administration, and physicians
</li></ul></li><li><ul><li>Ability to interact with providers on a personal and professional level
</li><li>Exercises a high degree of initiative, reasoning, good judgment, discretion, and decision- making to achieve organizational objectives
</li><li>Ability to conduct medical practice assessments, evaluate data and recommend action plans
</li><li>Capable of understanding the goals of the practice and works to obtain these goals
</li><li>Requires working with frequent interruptions
</li><li>Must project a professional image
</li></ul></li></ul><p>Responsibilities:<br>
<br>
</p><p><b>POSITION RESPONSIBILITIES:
</b></p><ul><li>Acts as a resource for the Manager and is able to escalate issues as needed to senior management
</li></ul><ul><li>Supervises the activities performed in all work units within the practice including practice management, implementation of procedures, case management and processing, records management, billing and collections and reporting of statistics, and accounting functions.
</li></ul><ul><li>Supervises and coordinates the work of Management, medical assistants and other clinic staff, through the management staff in place including reviewing work performance, motivating subordinates to work more effectively, identifying problems with performance and developing solutions to those problems, determining training needs to improve performance, initiating informal measures to correct misconduct or making recommendations for formal discipline.
</li></ul><ul><li>Reviews and approves the clinical staff schedules to include physicians. Ensuring that updates for calendars are submitted for accounting comparisons to contracts
</li></ul><ul><li>Helps the Manager determine the need for staffing and presents to Staffing Committee as needed
</li></ul><ul><li>Prepares, reviews and analyzes financial studies and reports to trend and identify problem areas. Presents financial reports to MDs for understanding and signature
</li></ul><ul><li>Participates in hiring, interviewing and other HR processes such as analyzing the dept. for additional staffing needs, reprimands, unemployment hearings, and termination of employment
</li></ul><ul><li>Completes physician credentialing for hospitals and carriers as needed, also keep up with PECOS applications and other requirements as stated by CMS for Medicare and Medicaid.
</li></ul><ul><li>Ensures that physician DEA, DPS, licensure and other important documents are kept current.
</li></ul><ul><li>Works closely with the medical billing specialists and the billing area, and revenue cycle area to assure daily billing compliance and timely closing and submission of daily office and hospital charges.
</li></ul><ul><li>Performs personnel administrative tasks, including coordinating and participating in the hiring and promotion process, supervising the training of new employees and the ongoing training of other employees, resolving unusual employee problems, and supervising employee time and attendance records.
</li></ul><ul><li>Ensures the fiscal, operational and personnel practices are in compliance with RMF, state and federal regulations
</li></ul><ul><li>Serves as a liaison between senior management and the physician with the implementation of policies and processes as set forth by the RMF Board
</li></ul><ul><li>Assures proper maintenance of all office equipment, schedules maintenance and upgrades of equipment and recommends purchase of new equipment
</li></ul><ul><li>Understands TJC regulations and ensures that the clinic is compliant
</li></ul><ul><li>Acts as a reference point for physician questions
</li></ul><ul><li>Develops and implements systems and processes to establish and maintain understanding and monitoring for all work units within the practice
</li></ul><ul><li>Coordinates with reception area staff for effective communication with all areas of the facility for good patient workflow
</li></ul><ul><li>Handles complaints from patients or medical staff with excellent customer service skills
</li></ul><ul><li>Update office policies and procedures to make sure that they are applicable in the current office situations
</li></ul><ul><li>Assists in the development and implementation of policies within the practice
</li></ul><ul><li>Responsible for annual analysis to help in budgeting process and forecasting of what will be needed regarding staffing and equipment for the following year
</li></ul><ul><li>Work with Renaissance Medical Foundation Administration to design and implement strategic plan to perpetuate and ensure practice growth.
</li></ul><ul><li>Familiar with all regulatory areas and agencies in order to answer employee and physician questions
</li></ul><ul><li>Other duties as assigned.<br>
</li></ul><p></p><p><b>LINES OF REPSONSIBILITY </b><b>:
</b></p><p>(Chain-of-command) 1. Chief Ambulatory Officer 2. Chief Executive Officer
</p><p>Other information:<br>
<br>
</p><p><b>CUSTOMER SERVICE:
</b></p><p>Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.<br>
</p><p></p><p><b>AGE SPECIFIC </b>:
</p><p>Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient&rsquo;s status and interpret the appropriate information needed to identify each patient&rsquo;s requirement relative to his or her age.
</p><p></p><p><b>AMERICANS WITH DISABILITIES ACT: (ADA) </b>:
</p><p></p><p>A. <b>Essential Duties </b>: Indicated by bold print within performance standards, preceding individual numbered criteria.
</p><p></p><p><b>The following table provides physical requirements that will be associated with, but not limited to, this position:
</b></p><p></p><div><div><div><div><p>Light/moderate lifting up to 20 lbs, from the floor to shoulder height.<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Kneeling<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Must be able to assist other employees with lifting more than 20 lbs.<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Walking<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Light/moderate carrying up to 20 lbs.<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Standing/Squatting<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Straight pulling<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Sitting<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Pulling hand over hand<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Pushing<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Repeated bending<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Stooping/Bending<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Reaching above shoulder<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Climbing Stairs<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Simple grasping<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Climbing Ladders<br>
</p></div><div><p>No<br>
</p></div></div><br>
<div><div><p>Dual simultaneous grasping<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Depth Perceptions needed<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Ability to see<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Identify Colors<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Operating office equipment<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Twisting<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Operating mechanical equipment<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Crawling<br>
</p></div><div><p>No<br>
</p></div></div><br>
<div><div><p>Ability to read and write<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Ability to Count<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Ability to hear verbal communication without aid<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Operating Personal Vehicle<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Ability to comprehend written/verbal communication<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Other: Ability to deal with stress<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>OSHA Category<br>
</p></div><div><p>III<br>
</p></div></div><br>
</div></div><p></p><p>B. <b>Working Conditions </b><b>: </b>The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
</p><p></p><p>C. <b>Occupational Exposure: </b>This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
</p><p></p><p>D. <b>Aptitudes </b><b>: HIGH 1 2 3 4 5 6 LOW
</b></p><p></p><p><b>Intelligence: </b>General learning ability: The ability to &ldquo;catch on&rdquo; or understand instructions and underlying principles. Ability to reason and make judgments. <b>3
</b></p><p></p><p><b>Verbal: </b>Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. <b>3
</b></p><p></p><p><b>Numerical: </b>Ability to perform arithmetic operations quickly and accurately. <b>2
</b></p><p></p><p><b>Spatial: </b>Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to &ldquo;visualize&rdquo; objects or two or three dimensions, or to think visually of geometric forms. <b>2
</b></p><p></p><p><b>Form Perception: </b>Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. <b>3
</b></p><p></p><p><b>Clerical Perception: </b>Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. <b>2
</b></p><p></p><p><b>Motor Coordination: </b>Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. <b>3
</b></p><p></p><p><b>Finger Dexterity: </b>Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. <b>3
</b></p><p></p><p><b>Manual Dexterity: </b>Ability to move hands easily and skillfully. To work with hands in placing and turning motions. <b>3
</b></p><p></p><p><b>Eye-Hand-Foot Coordination: </b>Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. <b>3
</b></p><p></p><p><b>Color Discrimination: </b>Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. <b>3
</b></p><p></p><p>I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.
</p><p></p><p>If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.
</p><p></p><p>Employee Signature: ________________________________ Date: ____________________
</p><p></p><p>Transfer/Hire Date Effective: ________________________.</p></div>

Director DHR Health Clinics - FT - Days - Admin RMF

<div><p>DHR Health - US:TX:Edinburg - Days
</p><p>Summary:<br>
<br>
</p><p>FLSA STATUS: Exempt Non-Exempt
</p><p></p><p>MISSION STATEMENT:
</p><p>Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.
</p><p></p><p>VISION:
</p><p>Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.<br>
</p><p></p><p>POSITION SUMMARY:
</p><p>The Call Center Representative in the Division of Patient Administration is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care through the timely and polite answering, routing, scheduling of patient calls as they are received.<br>
</p><p></p><p>POSITION EDUCATION/QUALIFICATIONS:
</p><p></p><ul><li>High School diploma/GED preferred
</li>Bilingual &ndash; English/Spanish.<br>
<li>
</li></ul><br>
<p></p><p>JOB KNOWLEDGE/EXPERIENCE:
</p><p></p><ul><li>Minimum of one (1) year receptionist or Patient Administration experience preferred.
</li><li>Previous experience in a high traffic medical office setting is preferred.
</li><li>Excellent customer service and interpersonal skills.
</li><li>Computer skills required with knowledge of Microsoft Office suite.
</li>Good written and verbal communication skills required.<br>
<li>
</li></ul><br>
<p>Responsibilities:<br>
<br>
</p><p>POSITION RESPONSIBILITIES:
</p><p></p><ul><li>Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices.
</li><li>Routing calls as the operator to the proper department after using the scripted greeting as prescribed by Administration.
</li><li>Scheduling, canceling, and rescheduling patient appointments.
</li><li>Scheduling the correct mix of patients for the schedule as required for each practitioner.
</li><li>Confirming patient&rsquo;s upcoming appointments.
</li><li>Calling and tracking missed appointments, no show and cancelled appointments.
</li><li>Answering telephone lines with the proper scripting provided, and accurately documenting messages within the EMR system.
</li><li>Forwarding telephone calls appropriately and following up on return calls.
</li><li>Escalating phone calls to the next level of management when it is noted that patients, MD office staff or others have called previously and not been helped.
</li><li>Working the fax router or taking calls in order to manage incoming referrals for referring MD offices in a timely manner.
</li><li>Working the reception desk, greeting and communicating with patients and providers, as needed.
</li><li>Checking-in patients and properly documenting registrations, as needed.
</li><li>Insurance verification and verification of patient demographics, as needed.
</li><li>Authorizing procedures or surgeries, as needed.
</li><li>Filing or retrieving medical records and delivering to appropriate providers or departments as needed.
</li><li>Filing or scanning patient and administrative files, as needed.
</li><li>Copying, and faxing duties.
</li><li>Collecting co-pays and cash from patients, getting authorization on credit cards, as needed.
</li><li>Entering charges, payments, and balancing the day in the computer, as needed.
</li><li>Extensive travel required on occasion.
</li>Other duties as assigned<br>
<li>
</li></ul><br>
<p>Other information:<br>
<br>
</p><p>LINES OF REPSONSIBILITY:
</p><p>(Chain-of-command)
</p><p>1. Patient Administration Manager 2. Patient Administration Executive Vice President<br>
</p><p></p><p>3. Chief Ambulatory Officer<br>
</p><p></p><p>CUSTOMER SERVICE:
</p><p>Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.<br>
</p><p></p><p>AGE SPECIFIC:
</p><p>Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient&rsquo;s status and interpret the appropriate information needed to identify each patient&rsquo;s requirement relative to his or her age.
</p><p></p><p>AMERICANS WITH DISABILITIES ACT: (ADA):
</p><p></p><p>A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.
</p><p></p><p>The following table provides physical requirements that will be associated with, but not limited to, this position:
</p><p></p><div><div><div><div><p>Light/moderate lifting up to 20 lbs, from the floor to shoulder height.<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Kneeling<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Must be able to assist other employees with lifting more than 20 lbs.<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Walking<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Light/moderate carrying up to 20 lbs.<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Standing/Squatting<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Straight pulling<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Sitting<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Pulling hand over hand<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Pushing<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Repeated bending<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Stooping/Bending<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Reaching above shoulder<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Climbing Stairs<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Simple grasping<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Climbing Ladders<br>
</p></div><div><p>No<br>
</p></div></div><br>
<div><div><p>Dual simultaneous grasping<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Depth Perceptions needed<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Ability to see<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Identify Colors<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Operating office equipment<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Twisting<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Operating mechanical equipment<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Crawling<br>
</p></div><div><p>No<br>
</p></div></div><br>
<div><div><p>Ability to read and write<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Ability to Count<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Ability to hear verbal communication without aid<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Operating Personal Vehicle<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Ability to comprehend written/verbal communication<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Other: Ability to deal with stress<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>OSHA Category<br>
</p></div><div><p>III<br>
</p></div></div><br>
</div></div><p></p><p>B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
</p><p></p><p>C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
</p><p></p><p>D. Aptitudes: HIGH 1 2 3 4 5 6 LOW
</p><p></p><p>Intelligence: General learning ability: The ability to &ldquo;catch on&rdquo; or understand instructions and underlying principles. Ability to reason and make judgments. 3
</p><p></p><p>Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3
</p><p></p><p>Numerical: Ability to perform arithmetic operations quickly and accurately. 2
</p><p></p><p>Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to &ldquo;visualize&rdquo; objects or two or three dimensions, or to think visually of geometric forms. 2
</p><p></p><p>Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3
</p><p></p><p>Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2
</p><p></p><p>Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3
</p><p></p><p>Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3
</p><p></p><p>Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3
</p><p></p><p>Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3
</p><p></p><p>Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3
</p><p></p><p>I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.
</p><p></p><p>If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.
</p><p></p><p>Employee Signature: ________________________________ Date: ____________________
</p><p></p><p>Transfer/Hire Date Effective: ________________________.</p></div>

Call Center Representative, Call Center

<div><p>DHR Health - US:TX:Edinburg - Days
</p><p>Summary:<br>
<br>
</p><p><b>POSITION SUMMARY:
</b></p><p>Provides secretarial and administrative support services to management staff, including, but not limited to typing/word processing, proofreading, preparing reports, processing correspondence, scheduling meetings, recording at meetings, receiving visitors, maintaining files and conducting special projects as assigned.<br>
</p><p></p><p><b>POSITION EDUCATION/ QUALIFICATIONS </b><b>:
</b></p><ul><li>High school GED graduate required
</li></ul><ul><li><ul><li>Valid Texas driver's license required
</li></ul></li><li><ul><li>Experience in material management and hospital experience preferred
</li></ul></li><li><ul><li>Computer knowledge is required
</li><li>Must be able to be sensitive to cultural and bilingual issues.
</li><li>Good written and verbal communication skills required.
</li><li>Ability to read, write and speak English
</li><li>Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians
</li></ul></li><p></p><li><p><b>JOB KNOWLEDGE/EXPERIENCE </b><b>:
</b></p></li><li><ul><li>Proficient in the preparation, set up and maintenance of inventory, equipment and supplies used for patient care.
</li><li>Stocks and maintains adequate inventory of supplies.
</li><li>Demonstrates competency to operate office machines and MMIS applications.
</li><li>Must have at least (2) year experience of inventory management.
</li><li>Prefer experience of inventory management in a healthcare setting.
</li></ul></li></ul><p>Responsibilities:<br>
<br>
</p><p><b>POSITION RESPONSIBILITES:
</b></p><ul><li>Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practice
</li></ul><ul><li>Assess inventory and PAR levels daily as well as notifies the end user of stock status.
</li><li>Prepares supply order based on inventory assessment and anticipated needs.
</li><li>Submits supply order electronically utilizing the MMIS application.
</li><li>Receives and reconciles supply orders.
</li><li>Correctly labels and stocks supplies. .
</li><li>Distributes supplies and fills stock orders, noting discrepancies.
</li><li>Organizes and retrieves all unused supplies as well as used equipment from clinical units and hospital departments for credit, returns or re-distribution.
</li><li>Minimizes acquisition/delivery times of supplies by working efficiently.
</li><li>Exchanges and accurately restocks emergency and other designated procedure carts.
</li><li>Retrieves, decontaminates and processes minor hospital medical equipment.
</li><li>Demonstrates cost effectiveness by maintaining appropriate inventory levels.
</li><li>Monitors and processes all supplies that are expired or expiring by either returning for credit, isolating for first use or removing for disposition.
</li><li>Processes stock and non-stock orders for units.
</li><li>Communicates backorders and subs to nursing staff.
</li><li>Returns misplaced items to back to shelves.
</li><li>Reduces excess inventory and navigates utilization of supplies to insure appropriate stock levels.
</li><li>Uses email to communicate with Purchasing and Nursing to accommodate supply needs of dept.
</li><li>Must operate copy machine, facsimile machine, computer and other office equipment.
</li><li>Maintains cleanliness of work areas, supply rooms and the dock.
</li><li>Retrieves totes &amp; carts.
</li><li>Pick up charge sheets from departments.
</li><li>May perform other tasks and duties as assigned that is appropriate with the operation of the Supply Chain Department
</li></ul><p>Other information:<br>
<br>
</p><p><b>LINES OF REPSONSIBILITES </b><b>:
</b></p><p>(Chain-of-command)
</p><p>1. Lead Inventory Supervisor 2. Warehouse Manager 3. Director of Supply Chain<br>
</p><p></p><p><b>CUSTOMER SERVICE:
</b></p><p>Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.<br>
</p><p></p><p><b>AGE SPECIFIC </b>:
</p><p>Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient&rsquo;s status and interpret the appropriate information needed to identify each patient&rsquo;s requirement relative to his or her age.
</p><p></p><p><b>AMERICANS WITH DISABILITIES ACT: (ADA) </b>:
</p><p></p><p>A. <b>Essential Duties </b>: Indicated by bold print within performance standards, preceding individual numbered criteria.
</p><p></p><p><b>The following table provides physical requirements that will be associated with, but not limited to, this position:
</b></p><p></p><div><div><div><div><ul><li>Light/moderate lifting up to 20 lbs, from the floor to shoulder height.<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Kneeling<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Must be able to assist other employees with lifting more than 20 lbs.<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Walking<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Light/moderate carrying up to 20 lbs.<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Standing/Squatting<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Straight pulling<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Sitting<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Pulling hand over hand<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Pushing<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Repeated bending<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Stooping/Bending<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Reaching above shoulder<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Climbing Stairs<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Simple grasping<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Climbing Ladders<br>
</li></ul></div><div><ul><li>No<br>
</li></ul></div></div><br>
<div><div><ul><li>Dual simultaneous grasping<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Depth Perceptions needed<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Ability to see<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Identify Colors<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Operating office equipment<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Twisting<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Operating mechanical equipment<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Crawling<br>
</li></ul></div><div><ul><li>No<br>
</li></ul></div></div><br>
<div><div><ul><li>Ability to read and write<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Ability to Count<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Ability to hear verbal communication without aid<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Operating Personal Vehicle<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Ability to comprehend written/verbal communication<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Other: Ability to deal with stress<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>OSHA Category<br>
</li></ul></div><div><ul><li>III<br>
</li></ul></div><div><ul><li>&middot;<br>
</li></ul></div><div><ul><li></li></ul></div></div><br>
</div></div><p></p><p>B. <b>Working Conditions </b><b>: </b>The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
</p><p></p><p>C. <b>Occupational Exposure: </b>This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
</p><p></p><p>D. <b>Aptitudes </b><b>: HIGH 1 2 3 4 5 6 LOW
</b></p><p></p><p><b>Intelligence: </b>General learning ability: The ability to &ldquo;catch on&rdquo; or understand instructions and underlying principles. Ability to reason and make judgments. <b>3
</b></p><p></p><p><b>Verbal: </b>Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. <b>3
</b></p><p></p><p><b>Numerical: </b>Ability to perform arithmetic operations quickly and accurately. <b>2
</b></p><p></p><p><b>Spatial: </b>Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to &ldquo;visualize&rdquo; objects or two or three dimensions, or to think visually of geometric forms. <b>2
</b></p><p></p><p><b>Form Perception: </b>Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. <b>3
</b></p><p></p><p><b>Clerical Perception: </b>Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. <b>2
</b></p><p></p><p><b>Motor Coordination: </b>Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. <b>3
</b></p><p></p><p><b>Finger Dexterity: </b>Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. <b>3
</b></p><p></p><p><b>Manual Dexterity: </b>Ability to move hands easily and skillfully. To work with hands in placing and turning motions. <b>3
</b></p><p></p><p><b>Eye-Hand-Foot Coordination: </b>Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. <b>3
</b></p><p></p><p><b>Color Discrimination: </b>Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. <b>3
</b></p><p></p><p>I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.
</p><p></p><p>If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.
</p><p></p><p>Employee Signature: ________________________________ Date: ____________________
</p><p></p><p>Transfer/Hire Date Effective: ________________________.</p></div>

Inventory Clerk II -FT -Days- Supply Chain

<div><p>DHR Health - US:TX:Edinburg - Days
</p><p>Summary:<br>
<br>
</p><p><b>FLSA STATUS:</b><b> </b><b>Exempt</b><b> </b><b>Non-Exempt
</b></p><p></p><p><b>MISSION STATEMENT:
</b></p><p>Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.
</p><p></p><p><b>VISION:
</b></p><p>Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.<br>
</p><p></p><p><b>POSITION SUMMARY:
</b></p><p>Under the supervision of the Senior Director of Neurosciences and Neurodiagnostics EEG Supervisor the Electroencephalogram (EEG) Technologist performs, monitors, and analyzes electroencephalogram (EEG) tests to record brain activity. Duties include educating and preparing patients for the procedure, applying electrodes to the scalp, operating EEG equipment, monitoring and maintaining patient safety.<br>
</p><p></p><p><b>POSITION EDUCATION/ QUALIFICATIONS </b><b>:
</b></p><p>&middot; High School Diploma/GED
</p><p>&middot; Current CPR Certification
</p><p>&middot; Associates or Bachelor&rsquo;s Degree preferred
</p><p></p><p><b>JOB KNOWLEDGE/EXPERIENCE </b><b>:
</b></p><p>&middot; One year job training in medical setting preferred.
</p><p>&middot; Ability to read, write and speak English
</p><p>&middot; Bilingual (English/Spanish preferred)
</p><p>&middot; Willingness to be crossed trained to other areas
</p><p>&middot; Organizational skills is necessary
</p><p>&middot; Good written and verbal communication skills required.
</p><p>&middot; Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians
</p><p>&middot; Satisfactory completion of post-offer, pre-employment background investigation and drug test required.
</p><p>Responsibilities:<br>
<br>
</p><p><b>POSITION RESPONSIBILITIES:
</b></p><p>&middot; Assist your assigned lead person, supervisor, charge nurse and/or Director with various administrative tasks to support department operations as directed.
</p><p>&middot; Performs routine EEG testing, EEG removals, continuous EEG placements, Hyperventilation, photic stimulation and sleep deprivation testing.
</p><p>&middot; Performs EEG monitoring, identifies abnormalities, reports and documents findings.
</p><p>&middot; Daily assignments
</p><p>&middot; Perform all tasks assigned
</p><p>&middot; Working knowledge of department programs, Policy &amp; Procedures
</p><p>&middot; Keep records of appointments for EEG tests
</p><p>&middot; Working knowledge of Order Entry System
</p><p>&middot; CPR certified is required
</p><p>&middot; Maintains equipment in good repair and clean at all times
</p><p>&middot; Follows universal precautions
</p><p>&middot; Sets up and operates EEG machine
</p><p>&middot; Distributes patient reports to hospital
</p><p>&middot; Maintains accurate billing record for departmental charges
</p><p>&middot; Collects and compiles data and statistics for department
</p><p>&middot; Orders supplies for department
</p><p>&middot; Developing and maintaining positive interpersonal relations with other department personnel.
</p><p>&middot; Other duties as assigned<br>
</p><p></p><p><b>LINES OF REPSONSIBILITIES </b><b>:
</b></p><p>(Chain-of-command)
</p><p>1. EEG Supervisor 2. Senior Director of Neurosciences 3. Vice President of Nursing 3. Chief Clinical Operation Officer
</p><p>Other information:<br>
<br>
</p><p><b>CUSTOMER SERVICE:
</b></p><p>Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.<br>
</p><p></p><p><b>AGE SPECIFIC </b>:
</p><p>Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient&rsquo;s status and interpret the appropriate information needed to identify each patient&rsquo;s requirement relative to his or her age.
</p><p></p><p><b>AMERICANS WITH DISABILITIES ACT: (ADA) </b>:
</p><p></p><p>A. <b>Essential Duties </b>: Indicated by bold print within performance standards, preceding individual numbered criteria.
</p><p></p><p><b>The following table provides physical requirements that will be associated with, but not limited to, this position:
</b></p><p></p><div><div><div><div><p>Light/moderate lifting up to 20 lbs, from the floor to shoulder height.<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Kneeling<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Must be able to assist other employees with lifting more than 20 lbs.<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Walking<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Light/moderate carrying up to 20 lbs.<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Standing/Squatting<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Straight pulling<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Sitting<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Pulling hand over hand<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Pushing<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Repeated bending<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Stooping/Bending<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Reaching above shoulder<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Climbing Stairs<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Simple grasping<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Climbing Ladders<br>
</p></div><div><p>No<br>
</p></div></div><br>
<div><div><p>Dual simultaneous grasping<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Depth Perceptions needed<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Ability to see<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Identify Colors<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Operating office equipment<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Twisting<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Operating mechanical equipment<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Crawling<br>
</p></div><div><p>No<br>
</p></div></div><br>
<div><div><p>Ability to read and write<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Ability to Count<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Ability to hear verbal communication without aid<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Operating Personal Vehicle<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Ability to comprehend written/verbal communication<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Other: Ability to deal with stress<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>OSHA Category<br>
</p></div><div><p>III<br>
</p></div></div><br>
</div></div><p></p><p>B. <b>Working Conditions </b><b>: </b>The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
</p><p></p><p>C. <b>Occupational Exposure: </b>This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
</p><p></p><p>D. <b>Aptitudes </b><b>: HIGH 1 2 3 4 5 6 LOW
</b></p><p></p><p><b>Intelligence: </b>General learning ability: The ability to &ldquo;catch on&rdquo; or understand instructions and underlying principles. Ability to reason and make judgments. <b>3
</b></p><p></p><p><b>Verbal: </b>Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. <b>3
</b></p><p></p><p><b>Numerical: </b>Ability to perform arithmetic operations quickly and accurately. <b>2
</b></p><p></p><p><b>Spatial: </b>Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to &ldquo;visualize&rdquo; objects or two or three dimensions, or to think visually of geometric forms. <b>2
</b></p><p></p><p><b>Form Perception: </b>Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. <b>3
</b></p><p></p><p><b>Clerical Perception: </b>Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. <b>2
</b></p><p></p><p><b>Motor Coordination: </b>Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. <b>3
</b></p><p></p><p><b>Finger Dexterity: </b>Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. <b>3
</b></p><p></p><p><b>Manual Dexterity: </b>Ability to move hands easily and skillfully. To work with hands in placing and turning motions. <b>3
</b></p><p></p><p><b>Eye-Hand-Foot Coordination: </b>Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. <b>3
</b></p><p></p><p><b>Color Discrimination: </b>Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. <b>3
</b></p><p></p><p>I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.
</p><p></p><p>If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.
</p><p></p><p>Employee Signature: ________________________________ Date: ____________________
</p><p></p><p>Transfer/Hire Date Effective: ________________________.</p></div>

EEG Tech I - PRN -Days - EEG

<div><p>DHR Health - US:TX:Edinburg - Days
</p><p>Summary:<br>
<br>
</p><p>FLSA STATUS: Exempt Non-Exempt<br>
</p><p></p><p>MISSION STATEMENT:
</p><p>Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.<br>
</p><p></p><p>VISION:
</p><p>Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.<br>
</p><p></p><p>POSITION SUMMARY:
</p><p>The Billing and Collections Specialist II is responsible for conducting quality assurance reviews on denied claims. When an appeal is necessary, the specialist drafts the appeal to payers using relevant clinical indicators, official coding guidelines, and documentation from the patient&rsquo;s medical record. Basic knowledge of medical terminology, CPT/HCPCS codes and ICD10 codes are required. Additionally, the specialist plays a crucial role in reporting quality results, tracking and identifying educational opportunities within the Revenue Cycle departments, addressing client subject matter needs, and contributing to educational support and training efforts.<br>
</p><p></p><p>POSITION EDUCATION/ QUALIFICATIONS:
</p><ul><li>High School Diploma/GED required
<br>
2-3 years of experience in denial management, utilization review or prior authorization in a hospital, provider, or healthcare system.
<br>
Experience in healthcare billing and reimbursement
<br>
Experience with EMR system workflows
<br>
Strong knowledge of health care services reimbursement methodologies
<br>
Knowledge of claim forms and remittance advice, including coding and billing practices
<br>
Ability to interpret contract language
<br>
Working knowledge of medical terminology
<br>
Knowledge of Microsoft Office Suite
<br>
Excellent Customer Service
<br>
Bilingual- English/Spanish, preferred
<br>
Previous healthcare and hospital/professional experience preferred.
<br>
Ability to use the internet to obtain information from Third Party Payers or other sources is preferred.
<br>
Requires working with minimal to moderate interruptions<br>
<br>
<p></p><p>JOB KNOWLEDGE/EXPERIENCE:
</p>Previous healthcare and hospital/professional experience preferred.<br>
<br>
<ul><li>Communicates clearly and concisely and is able to work effectively with other employees, patients and external parties
</li></ul><ul><li>Establishes and maintains long-term customer relationships, building rapport with other department staff
</li></ul><ul><li>Demonstrates proficiency in Microsoft Office applications and good working knowledge of Excel is preferred.
</li></ul><ul><li>Able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly and spell correctly.
</li></ul><ul><li>Medical Terminology, ICD &ndash; 10, Codes, CPT Codes, HCPCS code, Modifier knowledge preferred.
</li></ul>Ability to use the internet to obtain information from Third Party Payers or other sources is preferred.
<br>
Requires working with minimal to moderate interruptions<br>
<br>
<ul><li>Occasional evening or weekend work may be required.
</li></ul></li></ul><p>Responsibilities:<br>
<br>
</p><p>POSITION RESPONSIBILITIES:
</p><p></p><ul><li>Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
</li><li>&middot; Demonstrate expertise in handling denials and appeals.&middot; Draft detailed appeal letters with all necessary information.&middot; Manage and follow up on assigned insurance accounts&middot; Follow governmental billing and collection rules as outlined in payer manuals when interacting with insurance carriers.&middot; Utilize different software systems to verify eligibility and claim status&middot; Demonstrate proficiency in billing and following up on claims using online or billing software.&middot; Access payer websites as needed to retrieve information.
<br>
</li><li><ul><li>Understand managed care contract terms to determine correct reimbursement levels.
</li></ul></li><li>Serve as a subject matter expert on payer policies, reimbursement methodologies, and regulatory requirements
</li></ul><p></p><ul><li>Works with Revenue Cycle Management support team to ensure projects and meetings are productive and complete.
</li><li>Work with Management team and Providers to make sure their concerns are answered.
</li><li>Review denials weekly for trends and notify appropriate dept/staff of issues.
</li><li>Verifies data in medical chart for completeness and accuracy in regard to appropriate coding regulations and ethics.
</li><li>Reviews insurance explanation of benefits for procedures to ensure appropriate reimbursement.
</li><li>Monitors reimbursement of selected procedures on a continual basis.
</li><li>Review and maintain on a continual basis all bulletins and correspondence from carriers for up-to-date information.
</li><li>Review with Management team and providers that all rejections or denials for demographic, coding and insurance information are obtained, updated, and entered accurately into the host system, and eligibility has been done on presented insurance information.
</li><li>Knowledge of participating insurance plans accepted by the office.
</li><li>Actively participate in process improvement efforts.
</li><li>Serve as a liaison between the external Revenue Cycle Management team and onsite teams
</li><li><ul><li>Compare payer reimbursement to expected payments and address discrepancies with insurance carriers.
</li></ul></li><li><ul><li>Contact patients to gather additional information for insurance purposes, if needed.
</li></ul></li><li><ul><li>Address faxes or messages from carriers within 24 hours to ensure timely and compliant resolution of denials.
</li></ul></li><li><ul><li>Follow up on assigned Accounts Receivable trackers or custom reports, contacting insurance carriers for payment or recoupments.
</li></ul></li><li><ul><li>Enter appropriate notes in host system
</li></ul></li><li><ul><li>Respond to insurance carrier correspondence in a timely manner.
</li></ul></li><li><ul><li>Identify accounts needing insurance billing/ rebilling or appeal
</li></ul></li><li><ul><li>Enter and maintain appealed accounts using appropriate indicators in host system
</li></ul></li><li><ul><li>Notify management of any compliance concerns or incidents.
</li></ul></li><li><ul><li>Ensure patient confidentiality is maintained in accordance with HIPAA policies and procedures.
</li></ul></li><li><ul><li>Attend educational conference calls and complete HealthStream learning modules on time.
</li></ul></li><li><ul><li>Productivity and Quality: Maintain required productivity and quality standards and adhere to QA process requirements.
</li></ul></li><li><ul><li>Work towards cross-training and familiarizing oneself with both professional and facility denials.
</li></ul></li><li><ul><li>Review and analyze denials reasons to identify trends and areas for improvement.
</li></ul></li><li><ul><li>Collaborate with internal teams to resolve denial issues efficiently
</li></ul></li><li>Works with Revenue Cycle Management support team to ensure projects and meetings are productive and complete.
</li><li>Work with Management team and Providers to make sure their concerns are answered.
</li><li>Review denials weekly for trends and notify appropriate dept/staff of issues.
</li><li>Verifies data in medical chart for completeness and accuracy in regard to appropriate coding regulations and ethics.
</li><li>Reviews insurance explanation of benefits for procedures to ensure appropriate reimbursement.
</li><li>Monitors reimbursement of selected procedures on a continual basis.
</li><li>Review and maintain on a continual basis all bulletins and correspondence from carriers for up-to-date information.
</li><li><ul><li>Exhibit a high-level production by assuring all assigned tasks are corrected and rebilled in a timely.
</li></ul></li><li>Review with Management team and providers that all rejections or denials for demographic, coding and insurance information are obtained, updated, and entered accurately into the host system, and eligibility has been done on presented insurance information.
</li><li>Knowledge of participating insurance plans accepted by the office.
</li><li>Actively participate in process improvement efforts.
</li><li>Serve as a liaison between the external Revenue Cycle Management team and onsite teams
</li><li><ul><li>May be required to assist other team members based on office demands
</li></ul></li><li><ul><li>Other duties as assigned<br>
</li></ul></li></ul><p></p><br>
<ul><li>LINES OF REPSONSIBILITIES:
</li></ul><p></p><p>(Chain-of-command)<br>
</p><p></p><p>1. Billing and Collections Supervisor 2. Billing and Collections Manager 3. Director of Revenue Cycle 4. Chief Revenue Officer
</p><p>Other information:<br>
<br>
</p><p>CUSTOMER SERVICE:
</p><p>Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.<br>
</p><p></p><p>AGE SPECIFIC:
</p><p>Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient&rsquo;s status and interpret the appropriate information needed to identify each patient&rsquo;s requirement relative to his or her age.<br>
</p><p></p><p>AMERICANS WITH DISABILITIES ACT: (ADA):<br>
</p><p></p><p>A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.<br>
</p><p></p><p>The following table provides physical requirements that will be associated with, but not limited to, this position:
</p><p></p><div><div><div><div><p>Light/moderate lifting up to 20 lbs., from the floor to shoulder height.<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Kneeling<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Must be able to assist other employees with lifting more than 20 lbs.<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Walking<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Light/moderate carrying up to 20 lbs.<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Standing/Squatting<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Straight pulling<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Sitting<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Pulling hand over hand<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Pushing<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Repeated bending<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Stooping/Bending<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Reaching above shoulder<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Climbing Stairs<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Simple grasping<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Climbing Ladders<br>
</p></div><div><p>No<br>
</p></div></div><br>
<div><div><p>Dual simultaneous grasping<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Depth Perceptions needed<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Ability to see<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Identify Colors<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Operating office equipment<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Twisting<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Operating mechanical equipment<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Crawling<br>
</p></div><div><p>No<br>
</p></div></div><br>
<div><div><p>Ability to read and write<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Ability to Count<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Ability to hear verbal communication without aid<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Operating Personal Vehicle<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>Ability to comprehend written/verbal communication<br>
</p></div><div><p>Yes<br>
</p></div><div><p>Other: Ability to deal with stress<br>
</p></div><div><p>Yes<br>
</p></div></div><br>
<div><div><p>OSHA Category<br>
</p></div><div><p>III<br>
</p></div></div><br>
</div></div><p></p><p>B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.<br>
</p><p></p><p>C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.<br>
</p><p></p><p>D. Aptitudes: HIGH 1 2 3 4 5 6 LOW<br>
</p><p></p><p>Intelligence: General learning ability: The ability to &ldquo;catch on&rdquo; or understand instructions and underlying principles. Ability to reason and make judgments. 3<br>
</p><p></p><p>Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3<br>
</p><p></p><p>Numerical: Ability to perform arithmetic operations quickly and accurately. 2<br>
</p><p></p><p>Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to &ldquo;visualize&rdquo; objects or two or three dimensions, or to think visually of geometric forms. 2<br>
</p><p></p><p>Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3<br>
</p><p></p><p>Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2<br>
</p><p></p><p>Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3<br>
</p><p></p><p>Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3<br>
</p><p></p><p>Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3<br>
</p><p></p><p>Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3<br>
</p><p></p><p>Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3<br>
</p><p></p><p>I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.<br>
</p><p></p><p>If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.<br>
</p><p></p><p>Employee Signature: ________________________________ Date: ____________________<br>
</p><p></p><p>Transfer/Hire Date Effective: ________________________.</p></div>

Billing and Collections Specialist II - FT - Days -Denials Management

<div><p>DHR Health - US:TX:Edinburg - Days
</p><p>Summary:<br>
<br>
</p><p><b>POSITION SUMMARY:
</b></p><p>The Outreach Courier provides courier support services to Outreach Laboratory department.<br>
</p><p></p><p><b>POSITION EDUCATION/ QUALIFICATIONS </b><b>:
</b></p><ul><li>High School Diploma/GED or equivalent.
</li><li>Valid Texas Drivers license
</li><li>Driver&rsquo;s license under CLEAR status with the DMV required.
</li><li>Eligible to obtain Hazardous Transport Certification
</li></ul><p></p><p><b>JOB KNOWLEDGE/EXPERIENCE </b><b>:
</b></p><ul><li>High degree of competency and experience in within a hospital environment, preferred.
</li><li>Requires good communication and organizational skills.
</li><li>Requires reasoning ability and good independent judgment.
</li></ul><p>Previous outreach experience strongly preferred.
</p><p>Responsibilities:<br>
<br>
</p><p><b>POSITION RESPONSIBILITES:
</b></p><ul><li>Performs courier services for the department as necessary.
</li><li>Delivers patient results, supplies, and requisitions
</li><li>Maintains and schedules vehicle for service.
</li><li>Friendly and courteous to physician offices.
</li><li>Routes deliveries appropriately.
</li></ul><p>Performs other duties as assigned.
</p><p>Other information:<br>
<br>
</p><p><b>LINES OF REPSONSIBILITES </b><b>:
</b></p><p>(Chain-of-command)
</p><p>1. Vice President of Reference Lab 2. Senior Executive Vice President<br>
</p><p></p><p><b>CUSTOMER SERVICE:
</b></p><p>Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.<br>
</p><p></p><p><b>AGE SPECIFIC </b>:
</p><p>Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient&rsquo;s status and interpret the appropriate information needed to identify each patient&rsquo;s requirement relative to his or her age.
</p><p></p><p><b>AMERICANS WITH DISABILITIES ACT: (ADA) </b>:
</p><p></p><p>A. <b>Essential Duties </b>: Indicated by bold print within performance standards, preceding individual numbered criteria.
</p><p></p><p><b>The following table provides physical requirements that will be associated with, but not limited to, this position:
</b></p><p></p><div><div><div><div><ul><li>Light/moderate lifting up to 20 lbs, from the floor to shoulder height.<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Kneeling<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Must be able to assist other employees with lifting more than 20 lbs.<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Walking<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Light/moderate carrying up to 20 lbs.<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Standing/Squatting<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Straight pulling<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Sitting<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Pulling hand over hand<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Pushing<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Repeated bending<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Stooping/Bending<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Reaching above shoulder<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Climbing Stairs<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Simple grasping<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Climbing Ladders<br>
</li></ul></div><div><ul><li>No<br>
</li></ul></div></div><br>
<div><div><ul><li>Dual simultaneous grasping<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Depth Perceptions needed<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Ability to see<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Identify Colors<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Operating office equipment<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Twisting<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Operating mechanical equipment<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Crawling<br>
</li></ul></div><div><ul><li>No<br>
</li></ul></div></div><br>
<div><div><ul><li>Ability to read and write<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Ability to Count<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Ability to hear verbal communication without aid<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Operating Personal Vehicle<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Ability to comprehend written/verbal communication<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Other: Ability to deal with stress<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>OSHA Category<br>
</li></ul></div><div><ul><li>III<br>
</li></ul></div><div><ul><li>&middot;<br>
</li></ul></div><div><ul><li></li></ul></div></div><br>
</div></div><p></p><p>B. <b>Working Conditions </b><b>: </b>The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
</p><p></p><p>C. <b>Occupational Exposure: </b>This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
</p><p></p><p>D. <b>Aptitudes </b><b>: HIGH 1 2 3 4 5 6 LOW
</b></p><p></p><p><b>Intelligence: </b>General learning ability: The ability to &ldquo;catch on&rdquo; or understand instructions and underlying principles. Ability to reason and make judgments. <b>3
</b></p><p></p><p><b>Verbal: </b>Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. <b>3
</b></p><p></p><p><b>Numerical: </b>Ability to perform arithmetic operations quickly and accurately. <b>2
</b></p><p></p><p><b>Spatial: </b>Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to &ldquo;visualize&rdquo; objects or two or three dimensions, or to think visually of geometric forms. <b>2
</b></p><p></p><p><b>Form Perception: </b>Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. <b>3
</b></p><p></p><p><b>Clerical Perception: </b>Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. <b>2
</b></p><p></p><p><b>Motor Coordination: </b>Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. <b>3
</b></p><p></p><p><b>Finger Dexterity: </b>Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. <b>3
</b></p><p></p><p><b>Manual Dexterity: </b>Ability to move hands easily and skillfully. To work with hands in placing and turning motions. <b>3
</b></p><p></p><p><b>Eye-Hand-Foot Coordination: </b>Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. <b>3
</b></p><p></p><p><b>Color Discrimination: </b>Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. <b>3
</b></p><p></p><p>I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.
</p><p></p><p>If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.
</p><p></p><p>Employee Signature: ________________________________ Date: ____________________
</p><p></p><p>Transfer/Hire Date Effective: ________________________.</p></div>

Lab Courier - FT - Varies - Outreach Lab

<div><p>DHR Health - US:TX:Edinburg - Days
</p><p>Summary:<br>
<br>
</p><p><b>POSITION SUMMARY:
</b></p><p>Responsible for follow up communication and coordination for continuum of care. Responsible for addressing any barriers and will communicate with department directors and physicians as required.<br>
</p><p></p><p><b>POSITION EDUCATION/ QUALIFICATIONS </b><b>:
</b></p><ul><li>Graduate of accredited vocational nursing school.
</li></ul><ul><li>Current Texas licensure as License Vocational Nurse
</li></ul><ul><li>Minimum of two year of clinical or related hospital experience
</li></ul><ul><li>Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians
</li></ul><ul><li>Demonstrated leadership experience
</li></ul><ul><li>Ability to read, write and speak English required
</li></ul><ul><li>Ability to speak Spanish preferred
</li></ul><p></p><p><b>JOB KNOWLEDGE/EXPERIENCE </b><b>:
</b></p><ul><li>Representative challenges of this position include having a high degree of competency/experience in general.
</li></ul><ul><li>Requires good communication and organizational skills.
</li></ul><ul><li>Must Requires reasoning ability and good independent judgment.
</li></ul><ul><li>Must project a professional image. Working knowledge of personal computer and software applications used in job.
</li></ul><p>Responsibilities:<br>
<br>
</p><ul><li>Responsible for phone-based interaction with patients after discharge
</li></ul><ul><li>Inform patients of abnormal laboratory results
</li></ul><ul><li>Educate patient and/or caregiver on disease specific education
</li></ul><ul><li>Coordinate follow up care with Primary Care Physician or Specialist as necessary
</li></ul><ul><li>Identify barriers to compliance with plan of care
</li></ul><ul><li>Refer to Care Link Clinic when needed
</li></ul><ul><li>Coordinate access to clinical and community based resources as appropriate
</li></ul><ul><li>Respond to triggers that may indicate intervention is required
</li></ul><ul><li>Assists with monitoring and continually assess the success of problem resolution activities.
</li></ul><ul><li>Completes and maintains records for problem status for follow-up.
</li></ul><ul><li>Maintains and distributes corrective action reminder report to responsible persons.
</li></ul><ul><li>Assist with meetings and disseminates information to appropriate areas, as directed.
</li></ul><ul><li>Able to travel and make home visits as needed. All other duties as assigned
</li></ul><p>Other information:<br>
<br>
</p><p><b>LINES OF REPSONSIBILITES </b><b>:
</b></p><p>(Chain-of-command)
</p><p>1. (Director)<br>
</p><p></p><p><b>CUSTOMER SERVICE:
</b></p><p>Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.<br>
</p><p></p><p><b>AGE SPECIFIC </b>:
</p><p>Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient&rsquo;s status and interpret the appropriate information needed to identify each patient&rsquo;s requirement relative to his or her age.
</p><p></p><p><b>AMERICANS WITH DISABILITIES ACT: (ADA) </b>:
</p><p></p><p>A. <b>Essential Duties </b>: Indicated by bold print within performance standards, preceding individual numbered criteria.
</p><p></p><p><b>The following table provides physical requirements that will be associated with, but not limited to, this position:
</b></p><p></p><div><div><div><div><ul><li>Light/moderate lifting up to 20 lbs, from the floor to shoulder height.<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Kneeling<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Must be able to assist other employees with lifting more than 20 lbs.<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Walking<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Light/moderate carrying up to 20 lbs.<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Standing/Squatting<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Straight pulling<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Sitting<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Pulling hand over hand<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Pushing<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Repeated bending<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Stooping/Bending<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Reaching above shoulder<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Climbing Stairs<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Simple grasping<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Climbing Ladders<br>
</li></ul></div><div><ul><li>No<br>
</li></ul></div></div><br>
<div><div><ul><li>Dual simultaneous grasping<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Depth Perceptions needed<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Ability to see<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Identify Colors<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Operating office equipment<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Twisting<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Operating mechanical equipment<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Crawling<br>
</li></ul></div><div><ul><li>No<br>
</li></ul></div></div><br>
<div><div><ul><li>Ability to read and write<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Ability to Count<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Ability to hear verbal communication without aid<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Operating Personal Vehicle<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>Ability to comprehend written/verbal communication<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div><div><ul><li>Other: Ability to deal with stress<br>
</li></ul></div><div><ul><li>Yes<br>
</li></ul></div></div><br>
<div><div><ul><li>OSHA Category<br>
</li></ul></div><div><ul><li>III<br>
</li></ul></div><div><ul><li>&middot;<br>
</li></ul></div><div><ul><li></li></ul></div></div><br>
</div></div><p></p><p>B. <b>Working Conditions </b><b>: </b>The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
</p><p></p><p>C. <b>Occupational Exposure: </b>This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
</p><p></p><p>D. <b>Aptitudes </b><b>: HIGH 1 2 3 4 5 6 LOW
</b></p><p></p><p><b>Intelligence: </b>General learning ability: The ability to &ldquo;catch on&rdquo; or understand instructions and underlying principles. Ability to reason and make judgments. <b>3
</b></p><p></p><p><b>Verbal: </b>Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. <b>3
</b></p><p></p><p><b>Numerical: </b>Ability to perform arithmetic operations quickly and accurately. <b>2
</b></p><p></p><p><b>Spatial: </b>Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to &ldquo;visualize&rdquo; objects or two or three dimensions, or to think visually of geometric forms. <b>2
</b></p><p></p><p><b>Form Perception: </b>Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. <b>3
</b></p><p></p><p><b>Clerical Perception: </b>Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. <b>2
</b></p><p></p><p><b>Motor Coordination: </b>Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. <b>3
</b></p><p></p><p><b>Finger Dexterity: </b>Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. <b>3
</b></p><p></p><p><b>Manual Dexterity: </b>Ability to move hands easily and skillfully. To work with hands in placing and turning motions. <b>3
</b></p><p></p><p><b>Eye-Hand-Foot Coordination: </b>Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. <b>3
</b></p><p></p><p><b>Color Discrimination: </b>Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. <b>3
</b></p><p></p><p>I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.
</p><p></p><p>If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.
</p><p></p><p>Employee Signature: ________________________________ Date: ____________________
</p><p></p><p>Transfer/Hire Date Effective: ________________________.</p></div>

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