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Dr Sabah Al Sagban Medical  Clinic

Job DescriptionPosition TitleCall Center Sales RepresentativeDepartmentSales and Customer ServiceReports ToClinic SupervisorJob SummaryThe Call Center Sales Representative is responsible for handling inbound and outbound calls with the primary objective of generating appointments, increasing patient bookings, and achieving assigned sales targets. The role focuses on converting inquiries into clinic visits through effective communication, follow-up, and sales techniques.Key ResponsibilitiesSales and Lead Conversion<ul><li>Handle inbound calls from prospective and existing patients.</li><li>Conduct outbound calls to potential patients, existing patient databases, and inactive patients.</li><li>Convert inquiries into confirmed appointments.</li><li>Promote clinic services, treatments, packages, and promotional offers.</li><li>Follow up with leads to encourage appointment booking and treatment acceptance.</li><li>Build and maintain a pipeline of prospective patients.</li><li>Achieve individual monthly appointment and sales targets.</li></ul>Patient Engagement<ul><li>Provide accurate information regarding clinic services and promotions.</li><li>Answer patient inquiries professionally and efficiently.</li><li>Maintain a positive and professional telephone manner.</li><li>Encourage repeat visits and patient retention through regular follow-up.</li></ul>Reporting and Documentation<ul><li>Record all calls, inquiries, and appointment outcomes in the designated system.</li><li>Maintain accurate lead and patient records.</li><li>Submit daily, weekly, and monthly performance reports.</li><li>Track conversion rates and sales achievements.</li></ul>Key Performance Indicators (KPIs)<ul><li>Number of inbound calls handled</li><li>Number of outbound calls completed</li><li>Number of appointments booked</li><li>Lead-to-appointment conversion rate</li><li>Monthly sales target achievement</li><li>Revenue generated from booked services</li><li>Patient retention and reactivation rate</li></ul>QualificationsEducation<ul><li>High School Diploma or equivalent. Bachelor's Degree is an advantage.</li></ul>Experience<ul><li>Minimum 2 years of experience in call center sales, telemarketing, customer service, or healthcare sales.</li><li>Experience in a medical, dental, dermatology, aesthetic, or wellness clinic is preferred.</li></ul>Skills<ul><li>Excellent communication and persuasion skills.</li><li>Strong sales and negotiation abilities.</li><li>Ability to achieve and exceed targets.</li><li>Confident telephone communication skills.</li><li>Strong follow-up and relationship-building skills.</li><li>Basic computer skills and CRM experience preferred.</li></ul>Working Conditions<ul><li>Office-based position.</li><li>Target-driven environment.</li><li>Incentive and commission structure based on performance and achievement of sales targets.</li></ul>Work Location: In person

Call Center Sales Representative

Job Description &ndash; Sales RepresentativePosition Title: Sales Representative Department: Sales / Business Development Location: Central Clinic LLC Reports To: Team Leader- Customer ServiceJob SummaryThe Sales Representative is responsible for converting inquiries, leads, and walk-in prospects into clinic appointments and package sales. The role involves actively engaging with potential clients, understanding their needs, promoting clinic services and treatment packages, scheduling appointments, and ensuring a high level of customer satisfaction throughout the patient journey.Key Responsibilities Sales &amp; Business Development<ul><li>Contact and follow up on leads received through phone calls, WhatsApp, social media, website inquiries, referrals, and marketing campaigns.</li><li>Promote and sell clinic services, treatment plans, and healthcare packages.</li><li>Explain treatment benefits, package inclusions, pricing, and promotional offers to prospective clients.</li><li>Achieve monthly sales targets and conversion goals.</li><li>Upsell and cross-sell relevant services and packages where appropriate.</li></ul>Appointment Scheduling<ul><li>Schedule, confirm, and coordinate appointments for consultations and treatments.</li><li>Ensure accurate booking of appointments in the clinic management system.</li><li>Follow up with patients regarding upcoming appointments and rescheduling requirements.</li><li>Minimize no-shows through timely reminders and follow-ups.</li></ul>Pay: AED2,000.00 - AED2,500.00 per monthApplication Question(s):<ul><li>what is your visa status?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>sales: 1 year (Required)</li></ul>Language:<ul><li>tagalog (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>Work Location: In person

Sales Representative

Join Dr Sabah Al Sagban Medical  Clinic and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dr Sabah Al Sagban Medical Clinic

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Call Center Sales Representative

Sales Representative