Qureos Mentor

dsquares

<div>Dsquares is not just a loyalty program provider; we specialize in crafting loyalty solutions that deliver unforgettable experiences, ensuring customers keep returning. From concept to execution, we handle the entire loyalty journey, turning brands into cherished favorites.
Our tech-savvy team is driven by a passion for innovation, empowering businesses to cultivate lasting relationships with their clients.
Our team is the core of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is founded on openness, empowerment, and a collective passion for delivering extraordinary customer experiences. Join us and be part of a team that&rsquo;s redefining loyalty programs.
More than rewards, we create experiences. And more than customers, we build advocates.
About the role:
We're looking for an AI Transformation Specialist to help drive AI adoption across the organization. In this role, you'll work closely with different departments to identify opportunities where AI can improve efficiency, automate processes, and enhance decision-making. You'll lead AI initiatives from idea to implementation while ensuring employees are equipped to embrace new ways of working.
Duties &amp; Responsibilities:
<ul><li>Identify business processes that can be optimized through AI solutions.</li><li>
Partner with business stakeholders to understand challenges and translate them into AI use cases.</li><li>
Lead the implementation and rollout of AI-powered tools and initiatives.</li><li>
Collaborate with cross-functional teams including HR, Operations, IT, and Business Leaders.</li><li>
Design and deliver AI awareness sessions, workshops, and user training.</li><li>
Support change management and user adoption throughout AI transformation projects.</li><li>
Monitor AI initiatives, measure impact, and recommend continuous improvements.</li><li>
Stay up to date with emerging AI technologies and industry best practices.</li><li>
Ensure AI solutions align with company policies, governance, and ethical standards.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field.</li><li>
3&ndash;5 years of experience in digital transformation, process improvement, project management, business analysis, or AI-related roles.</li><li>
Strong understanding of Generative AI tools and their business applications (e.g., ChatGPT, Microsoft Copilot, Gemini, Claude).</li><li>
Experience managing cross-functional projects and driving organizational change.</li><li>
Excellent analytical, problem-solving, and communication skills.</li><li>
Ability to simplify technical concepts for non-technical audiences.</li><li>
Strong stakeholder management and presentation skills.</li></ul> 

Benefits 
<ul><li>
Private Medical Insurance &amp; life cover.</li></ul><ul><li>
Transportation &amp; Mobile Allowance Benefit.</li><li>
Annual profit share.</li><li>
Hybrid working environment.</li><li>
Inclusive working environment with enhanced maternity and paternity benefits.</li><li>
Work and organizational culture which values learning.</li><li>
Regular perks such as company social, wellbeing &amp; CSR events.</li><li>
Your Birthday Off.</li><li>
Extra day of leave for every year of completion.</li></ul></div>

AI Transformation Specialist

<div>Dsquares is not just a loyalty program provider; we specialize in crafting loyalty solutions that deliver unforgettable experiences, ensuring customers keep returning. From concept to execution, we handle the entire loyalty journey, turning brands into cherished favorites.
Our tech-savvy team is driven by a passion for innovation, empowering businesses to cultivate lasting relationships with their clients.
Our team is the core of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is founded on openness, empowerment, and a collective passion for delivering extraordinary customer experiences. Join us and be part of a team that&rsquo;s redefining loyalty programs.
More than rewards, we create experiences. And more than customers, we build advocates.
About The Role: 
As an Account Manager, you will be essential in developing and nurturing client relationships across different sectors. Your role will involve increasing our revenue through upselling and cross-selling Dsquares solutions, collaborating with internal teams to meet client objectives, and fulfilling project KPIs.
In your role, you will serve as the primary contact for our clients, monitoring and analyzing program KPIs and advising on best practices to enhance program performance.
Key Duties &amp; Responsibilities:<ul>
<li>Maintain and manage client relationships to ensure satisfaction.</li>
<li>Develop relationships across various functional areas, including Partnerships, Operations, Legal, Finance, and Project Management.</li>
<li>Measure and analyze program performance.</li>
<li>Identify opportunities to automate and scale processes within account management.</li>
<li>Create program goals and applicable metrics.</li>
<li>Drive best practices for product utilization.</li>
<li>Evaluate program risks.</li>
<li>Regularly communicate with clients regarding the status of ongoing programs.</li>
<li>Coordinate with cross-functional teams to gather updates on task progress.</li>
<li>Analyze data trends for each program to extract meaningful insights.</li>
<li>Prepare for the onboarding of new clients.</li>
<li>Stay informed about competitors and new market trends.</li>
<li>Identify growth opportunities and revenue-generating strategies through cross-selling existing programs.</li>
<li>Assess client needs and propose relevant campaigns to maximize commissions.</li>
<li>Recommend suitable merchants for each customer segment.</li>
<li>Develop approaches to maximize revenue for each project.</li> 
</ul> 
 
Requirements 
Required Skills &amp; Abilities:<ul><li>
Exceptional communication and presentation skills.</li><li>
Flexibility and adaptability.</li><li>
Strong time management capabilities.</li><li>
Ability to multitask effectively.</li><li>
Proficient in problem-solving, analytical and critical thinking skills.</li><li>
Demonstrated leadership and sense of ownership.</li><li>
Customer-centric mindset.</li><li>
Excellent data literacy skills.</li><li>
Proactive, detail-oriented and results-driven.</li><li>
Comfortable in a fast-paced, high-energy environment.</li></ul>
Education &amp; Experience:<ul><li>
7:15 years of experience in marketing and/or account management.</li><li>
Bachelor's degree in Business Administration, Marketing, Economics, or a related field.</li></ul> 

Benefits 
<ul>
<li>Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
</li><li>Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.</li>
<li>Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.</li>
<li>Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
</li><li>Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.</li></ul></div>

Senior Account Manager

<div>We are looking for a technically skilled candidate with excellent interpersonal skills for the technical support engineer position. Technical support engineers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers&rsquo; loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region. 
Our People is our Brand - Developing seamless loyalty solutions is only possible when we&rsquo;ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in. 
About The Role: 
Dsquares is seeking a highly motivated Technical Support Engineer to join our Technology department. 
As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support to our clients and ensuring their satisfaction with our products.
In this role, you will be responsible for troubleshooting and resolving technical issues reported by clients.
To succeed in this role, you should have a strong technical background and excellent problem-solving skills. You should be able to communicate effectively with clients and have a customer-centric approach to providing support. Additionally, you should be able to work well in a fast-paced environment and be comfortable managing multiple priorities.
Key Duties &amp; Responsibilities: 
<ul><li>
Monitor applications and production systems.
</li><li>Troubleshoot and resolve technical issues.
</li><li>Analyze logs and database records.
</li><li>Support APIs, integrations, and scheduled jobs.
</li><li>Perform SQL queries and database investigations.
</li><li>Escalate and follow up on complex issues.
</li><li>Prepare incident and root cause analysis (RCA) reports.
</li><li>Coordinate with internal teams and clients.
</li><li>Maintain technical documentation.</li></ul> 
Requirements 
<ul><li>
Bachelor's degree in Computer Science, IT, or related field.
</li><li>1&ndash;2 years of experience in Technical/Application Support.
</li><li>Good knowledge of SQL Server and database troubleshooting.
</li><li>Experience with REST APIs and Postman.
</li><li>Understanding of Windows environments.
</li><li>Knowledge of HTTP, JSON, XML, and system integrations.
</li><li>Strong troubleshooting, analytical, and communication skills.</li></ul></div>

Technical Support Engineer- L2

<div>A New Chapter: Dsquares X Prepit 
 
We&rsquo;re excited to share that Prepit has officially joined the Dsquares family! This acquisition marks a new chapter where we combine Prepit&rsquo;s innovation and agility with Dsquares&rsquo; expertise and scale to build even stronger, more impactful loyalty and engagement solutions. 
 
About Prepit: 
 
Prepit aims to bridge the gap between restaurants &amp; their diners, building lasting relationships using technology enabled solutions. Through a loyalty engine and a gamified online ordering experience, Prepit enables restaurants to collect critical diner data, identify trends in customer behavior, and directly communicate with diners to generate recurring business. 
Our People is our Brand 
Developing seamless loyalty solutions is only possible with a great team. Our culture is open, collaborative, and empowering. If you're passionate, driven, and eager to make an impact&mdash;you'll fit right in.
About The Role:
As a Full-Stack Lead, you will be responsible for designing, developing, and implementing complex software solutions for our loyalty platforms. You will work across the stack, from front-end development using modern frameworks to back-end development with server-side technologies. Your role will involve collaboration with product managers, designers, and other developers to deliver high-quality features that enhance user experiences.
Duties &amp; Responsibilities:<ul><li>
Design, develop, and maintain scalable web applications.</li><li>
Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.</li><li>
Implement front-end components using latest frameworks and libraries (React, Angular, etc.).</li><li>
Develop server-side components and APIs using modern programming languages and frameworks.</li><li>
Ensure code quality through best practices, code reviews, and automated testing.</li><li>
Troubleshoot and resolve technical issues and bugs.</li><li>
Stay current with emerging technologies and make recommendations for continuous improvement.</li><li>
Mentor junior developers and foster a culture of learning and collaboration.</li></ul> 

Requirements 
Required Skills &amp; Abilities:<ul><li>
Proficiency in React, NextJS, HTML, CSS, JavaScript, Redux, and Playwright</li><li>
Experience with backend frameworks and APIs, particularly focusing on Node.js (with server-side JavaScript) or other relevant backend technologies.</li><li>
Strong understanding of the importance of testing, or willingness to learn and implement tests in development.</li><li>
Experience with AWS (CloudFormation, ECS, Lambda, RDS, CloudWatch) is a huge plus.</li><li>
Knowledge of design patterns and clean code principles.</li><li>
An eye for UI and design is always a plus.</li></ul>
Education &amp; Experience:<ul><li>
Bachelor's degree in Computer Science or related field.</li><li>
6 years of experience in full-stack software development.</li><li>
Previous experience working in agile development environments.</li><li>
Strong portfolio of recent projects demonstrating full-stack capabilities.</li></ul> 

Benefits 
<ul><li>
Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover.
</li></ul><ul><li>Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.</li><li>
Continuous Development: Expand your horizons through our commitment to learning and development opportunities.</li></ul></div>

Full-Stack Lead - Prepit

<div>A New Chapter: Dsquares X Prepit 
 
We&rsquo;re excited to share that Prepit has officially joined the Dsquares family! This acquisition marks a new chapter where we combine Prepit&rsquo;s innovation and agility with Dsquares&rsquo; expertise and scale to build even stronger, more impactful loyalty and engagement solutions. 
 
About Prepit:
 
 
Prepit aims to bridge the gap between restaurants &amp; their diners, building lasting relationships using technology enabled solutions. Through a loyalty engine and a gamified online ordering experience, Prepit enables restaurants to collect critical diner data, identify trends in customer behavior, and directly communicate with diners to generate recurring business. 
 
Our People is our Brand 
Developing seamless loyalty solutions is only possible with a great team. Our culture is open, collaborative, and empowering. If you're passionate, driven, and eager to make an impact&mdash;you'll fit right in. 
 
About The Role: 
We&rsquo;re looking for a strategic and results-driven Category Manager to own and drive growth for our F&amp;B category. You will be responsible for managing category performance, leading client strategy, rolling out new products and features, and collaborating cross-functionally to maximize client growth and retention. This role requires strong analytical skills, commercial acumen, and the ability to translate data into actionable growth strategies. 
Duties &amp; Responsibilities:<ul><li>
Own and drive growth for the assigned F&amp;B category.
</li><li>Track, analyze, and report category-level KPIs to ensure performance targets are achieved.
</li><li>Develop and share structured monthly plans for assigned clients aligned with their business objectives.
</li><li>Monitor category and client performance and recommend optimization actions.
</li><li>Lead new product and feature rollouts within the category, including:
</li><li><ul><li>GTM planning
</li><li>Adoption tracking
</li><li>Defining success metrics
</li><li>Performance monitoring
</li></ul></li><li>Consult clients on loyalty, retention, and growth strategies based on data insights and category benchmarks.
</li><li>Conduct monthly business reviews with assigned clients.
</li><li>Act as the main point of contact between clients and internal teams.
</li><li>Collaborate with Growth, Product, Operations, Tech, and Marketing teams to:
</li><li><ul><li>Drive client growth
</li><li>Improve product experience
</li><li>Resolve operational blockers
</li></ul></li><li>Align internal stakeholders on brand objectives, requirements, and communication direction.
</li><li>Share product requirements and client feedback with the Product team and contribute to roadmap prioritization.
</li><li>Work closely with the Growth team on brand strategy, campaign direction, and category-based insights.
</li><li>Ensure all customer communications and campaigns align with the brand&rsquo;s tone of voice and identity.</li></ul> 

Requirements 
<ul><li><ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
</li><li>3&ndash;5 years of experience in category management, account management, business development, or a related commercial role.
</li><li>Strong commercial mindset with proven experience driving growth and managing performance.
</li><li>Ability to analyze KPIs and translate insights into actionable growth strategies.
</li><li>Experience in client management and conducting performance reviews.
</li><li>Strong understanding of loyalty, retention, and customer growth strategies.
</li><li>Excellent communication, negotiation, and presentation skills.
</li><li>Strong time management skills and ability to manage multiple priorities.
</li><li>Ability to work under pressure and meet performance targets.
</li>Strategic thinker with a results-driven and data-oriented mindset. 
<li>
</li></ul></li></ul> 
 
Benefits 
<ul><li>
Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover.
</li><li>Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.</li><li>
Continuous Development: Expand your horizons through our commitment to learning and development opportunities.</li></ul></div>

Category Manager - Prepit