Qureos Mentor

dsquares

<div>We are looking for a technically skilled candidate with excellent interpersonal skills for the technical support engineer position. Technical support engineers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers&rsquo; loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region. 
Our People is our Brand - Developing seamless loyalty solutions is only possible when we&rsquo;ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in. 
About The Role: 
Dsquares is seeking a highly motivated Technical Support Engineer to join our Technology department. 
As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support to our clients and ensuring their satisfaction with our products.
In this role, you will be responsible for troubleshooting and resolving technical issues reported by clients.
To succeed in this role, you should have a strong technical background and excellent problem-solving skills. You should be able to communicate effectively with clients and have a customer-centric approach to providing support. Additionally, you should be able to work well in a fast-paced environment and be comfortable managing multiple priorities.
Key Duties &amp; Responsibilities: 
<ul><li>
Monitor applications and production systems.
</li><li>Troubleshoot and resolve technical issues.
</li><li>Analyze logs and database records.
</li><li>Support APIs, integrations, and scheduled jobs.
</li><li>Perform SQL queries and database investigations.
</li><li>Escalate and follow up on complex issues.
</li><li>Prepare incident and root cause analysis (RCA) reports.
</li><li>Coordinate with internal teams and clients.
</li><li>Maintain technical documentation.</li></ul> 
Requirements 
<ul><li>
Bachelor's degree in Computer Science, IT, or related field.
</li><li>1&ndash;2 years of experience in Technical/Application Support.
</li><li>Good knowledge of SQL Server and database troubleshooting.
</li><li>Experience with REST APIs and Postman.
</li><li>Understanding of Windows environments.
</li><li>Knowledge of HTTP, JSON, XML, and system integrations.
</li><li>Strong troubleshooting, analytical, and communication skills.</li></ul></div>

Technical Support Engineer- L2

<div>A New Chapter: Dsquares X Prepit 
 
We&rsquo;re excited to share that Prepit has officially joined the Dsquares family! This acquisition marks a new chapter where we combine Prepit&rsquo;s innovation and agility with Dsquares&rsquo; expertise and scale to build even stronger, more impactful loyalty and engagement solutions. 
 
About Prepit: 
 
Prepit aims to bridge the gap between restaurants &amp; their diners, building lasting relationships using technology enabled solutions. Through a loyalty engine and a gamified online ordering experience, Prepit enables restaurants to collect critical diner data, identify trends in customer behavior, and directly communicate with diners to generate recurring business. 
Our People is our Brand 
Developing seamless loyalty solutions is only possible with a great team. Our culture is open, collaborative, and empowering. If you're passionate, driven, and eager to make an impact&mdash;you'll fit right in.
About The Role:
As a Full-Stack Lead, you will be responsible for designing, developing, and implementing complex software solutions for our loyalty platforms. You will work across the stack, from front-end development using modern frameworks to back-end development with server-side technologies. Your role will involve collaboration with product managers, designers, and other developers to deliver high-quality features that enhance user experiences.
Duties &amp; Responsibilities:<ul><li>
Design, develop, and maintain scalable web applications.</li><li>
Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.</li><li>
Implement front-end components using latest frameworks and libraries (React, Angular, etc.).</li><li>
Develop server-side components and APIs using modern programming languages and frameworks.</li><li>
Ensure code quality through best practices, code reviews, and automated testing.</li><li>
Troubleshoot and resolve technical issues and bugs.</li><li>
Stay current with emerging technologies and make recommendations for continuous improvement.</li><li>
Mentor junior developers and foster a culture of learning and collaboration.</li></ul> 

Requirements 
Required Skills &amp; Abilities:<ul><li>
Proficiency in React, NextJS, HTML, CSS, JavaScript, Redux, and Playwright</li><li>
Experience with backend frameworks and APIs, particularly focusing on Node.js (with server-side JavaScript) or other relevant backend technologies.</li><li>
Strong understanding of the importance of testing, or willingness to learn and implement tests in development.</li><li>
Experience with AWS (CloudFormation, ECS, Lambda, RDS, CloudWatch) is a huge plus.</li><li>
Knowledge of design patterns and clean code principles.</li><li>
An eye for UI and design is always a plus.</li></ul>
Education &amp; Experience:<ul><li>
Bachelor's degree in Computer Science or related field.</li><li>
6 years of experience in full-stack software development.</li><li>
Previous experience working in agile development environments.</li><li>
Strong portfolio of recent projects demonstrating full-stack capabilities.</li></ul> 

Benefits 
<ul><li>
Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover.
</li></ul><ul><li>Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.</li><li>
Continuous Development: Expand your horizons through our commitment to learning and development opportunities.</li></ul></div>

Full-Stack Lead - Prepit

<div>A New Chapter: Dsquares X Prepit 
 
We&rsquo;re excited to share that Prepit has officially joined the Dsquares family! This acquisition marks a new chapter where we combine Prepit&rsquo;s innovation and agility with Dsquares&rsquo; expertise and scale to build even stronger, more impactful loyalty and engagement solutions. 
 
About Prepit:
 
 
Prepit aims to bridge the gap between restaurants &amp; their diners, building lasting relationships using technology enabled solutions. Through a loyalty engine and a gamified online ordering experience, Prepit enables restaurants to collect critical diner data, identify trends in customer behavior, and directly communicate with diners to generate recurring business. 
 
Our People is our Brand 
Developing seamless loyalty solutions is only possible with a great team. Our culture is open, collaborative, and empowering. If you're passionate, driven, and eager to make an impact&mdash;you'll fit right in. 
 
About The Role: 
We&rsquo;re looking for a strategic and results-driven Category Manager to own and drive growth for our F&amp;B category. You will be responsible for managing category performance, leading client strategy, rolling out new products and features, and collaborating cross-functionally to maximize client growth and retention. This role requires strong analytical skills, commercial acumen, and the ability to translate data into actionable growth strategies. 
Duties &amp; Responsibilities:<ul><li>
Own and drive growth for the assigned F&amp;B category.
</li><li>Track, analyze, and report category-level KPIs to ensure performance targets are achieved.
</li><li>Develop and share structured monthly plans for assigned clients aligned with their business objectives.
</li><li>Monitor category and client performance and recommend optimization actions.
</li><li>Lead new product and feature rollouts within the category, including:
</li><li><ul><li>GTM planning
</li><li>Adoption tracking
</li><li>Defining success metrics
</li><li>Performance monitoring
</li></ul></li><li>Consult clients on loyalty, retention, and growth strategies based on data insights and category benchmarks.
</li><li>Conduct monthly business reviews with assigned clients.
</li><li>Act as the main point of contact between clients and internal teams.
</li><li>Collaborate with Growth, Product, Operations, Tech, and Marketing teams to:
</li><li><ul><li>Drive client growth
</li><li>Improve product experience
</li><li>Resolve operational blockers
</li></ul></li><li>Align internal stakeholders on brand objectives, requirements, and communication direction.
</li><li>Share product requirements and client feedback with the Product team and contribute to roadmap prioritization.
</li><li>Work closely with the Growth team on brand strategy, campaign direction, and category-based insights.
</li><li>Ensure all customer communications and campaigns align with the brand&rsquo;s tone of voice and identity.</li></ul> 

Requirements 
<ul><li><ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
</li><li>3&ndash;5 years of experience in category management, account management, business development, or a related commercial role.
</li><li>Strong commercial mindset with proven experience driving growth and managing performance.
</li><li>Ability to analyze KPIs and translate insights into actionable growth strategies.
</li><li>Experience in client management and conducting performance reviews.
</li><li>Strong understanding of loyalty, retention, and customer growth strategies.
</li><li>Excellent communication, negotiation, and presentation skills.
</li><li>Strong time management skills and ability to manage multiple priorities.
</li><li>Ability to work under pressure and meet performance targets.
</li>Strategic thinker with a results-driven and data-oriented mindset. 
<li>
</li></ul></li></ul> 
 
Benefits 
<ul><li>
Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover.
</li><li>Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.</li><li>
Continuous Development: Expand your horizons through our commitment to learning and development opportunities.</li></ul></div>

Category Manager - Prepit

Join dsquares and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

dsquares

About Company

Technical Support Engineer- L2

Full-Stack Lead - Prepit

Category Manager - Prepit