Qureos Mentor

Dubai Corporation for Ambulance Services

<p></p><div><div><p>Auditing the compliance of medical dispatchers and radio operators with ambulance service policies, procedures, and circulars through listening to calls received from patients, injured individuals, or their relatives, and preparing related reports.</p><p>
Auditing the compliance of ambulance crews with policies, procedures, and circulars related to ambulance service delivery by reviewing all details of patient transport and preparing related reports.</p><p>
Reviewing the recording and modifications of all case data in the approved electronic system accurately to ensure data validity.</p><p>
Auditing the compliance of field and telephone ambulance service providers with customer happiness standards and procedures, and preparing related reports.</p><p>
Auditing the compliance of ambulance service providers with the policies, standards, and circulars governing patient and casualty transfers to the most suitable hospitals, and preparing related reports.</p><p>
Auditing the compliance of partners with the terms of agreements and approved policies during patient and casualty transfers, and preparing related reports.</p><p>
Communicating with concerned entities regarding investigations and taking appropriate actions against hospitals and healthcare facilities that fail to comply with approved agreements and policies related to patient transfer and reception.</p><p>
Investigating complaints received during the transfer of patients and casualties related to operational issues and preparing related reports.</p><p>
Conducting periodic measurements of performance indicators related to operational quality in ambulance service delivery.</p><p>
Preparing reports on challenges encountered in systems and programs used by medical staff during telephone-based and on-site ambulance services and patient transfers.</p><p>
Following up on the implementation of decisions resulting from audit reports and preparing related reports.</p><p>
Preparing and following up on correspondences with external entities regarding work obstacles and process simplification, in coordination with the section head and under the direction of the immediate supervisor.</p><p>
Keeping up to date with developments in the field of work and attending relevant training workshops.</p><p>
Complying with information security systems, policies, processes, and programs.</p><p>
Adhering to the standards and rules of professional conduct.</p><p>
Performing any other related tasks as assigned or documented by the management.</p><div><br>
</div></div><div><p><b>
Qualifications</b></p><div></div><p><br>
Master&rsquo;s or Bachelor&rsquo;s degree in Quality Management or an equivalent field</p><p><br>
Master&rsquo;s degree does not require experience<br>
Bachelor&rsquo;s degree requires two (2) years of experience in the field of quality or an equivalent area</p></div></div><div></div>

Senior Operations Quality Officer (UAE National)

<p></p><div><div><p>Dispensing medicines and medical consumables to ambulance staff, while explaining methods for using and storing medicines in ambulances and ambulance stations.<br>
Providing pharmaceutical information to the ambulance team and responding to their related inquiries.<br>
Receiving and storing medicines and pharmaceuticals in warehouses according to supplier recommendations and continuously monitoring their validity.<br>
Entering and updating data on medicines and pharmaceuticals, ensuring accuracy, and recording the daily movement of all drug categories in the approved system.<br>
Dispensing stored medicines to specialists (emergency physician, nurse, advanced paramedic) in accordance with the controlled and narcotic drug policy and the institution&rsquo;s clinical procedures manual, and auditing their stock at the time of dispensing.<br>
Participating in the implementation of procedures for the disposal of expired medicines and pharmaceuticals in line with the approved mechanism.<br>
Conducting field inspections to ensure the ambulance medical team&rsquo;s compliance with procedures for the use and storage of medicines and pharmaceuticals.<br>
Carrying out quarterly and annual inventory procedures for medicines and pharmaceuticals.<br>
Participating in evaluating the quality and effectiveness of the medicines used.<br>
Coordinating with relevant organizational units to ensure appropriate storage conditions for medicines in the pharmacy and institutional warehouses.<br>
Maintaining pharmaceutical knowledge by attending educational workshops, conferences, reviewing professional publications, and participating in professional associations related to medicines and pharmaceuticals.<br>
Complying with information security systems, policies, processes, and programs, and reporting any security breaches or suspicious incidents to the direct supervisor.<br>
Performing any other tasks as per documented instructions.</p><div><br>
</div></div><div><p><b>
Qualifications</b></p><div></div><p><br>
Bachelor in Health science - Pharmacist</p><p>
Diploma IN Pharmacist</p><p>
For Bachelor - no required Experience</p><p>
For Diploma - Minimum of 5 years of Experience in the same Field.</p><p>
Active Professional License</p></div></div><div></div>

Pharmacist

<p></p><div><div><div><div><div><div><div><div><div><p>Preparing and developing the cybersecurity strategy and performance indicators in alignment with the relevant legislations approved by the Government of Dubai and the UAE<br>
Preparing and developing cybersecurity policies, methodologies, and programs within the organization according to the approved frameworks of the Government of Dubai and the UAE<br>
Defining and reviewing the roles and responsibilities of all parties involved in implementing cybersecurity controls within the organization<br>
Managing cybersecurity risks in a systematic manner aimed at protecting the organization&rsquo;s information and technological assets, in accordance with approved regulatory policies, procedures, and legislative requirements<br>
Assessing cybersecurity risks in technical projects and prior to making any major changes in the technical infrastructure<br>
Preparing, developing, and documenting cybersecurity requirements to protect the organization&rsquo;s external smart applications from cyber threats<br>
Preparing, developing, and documenting cybersecurity requirements for managing system access identities, software permissions, and authorizations within the organization<br>
Preparing, developing, and documenting cybersecurity requirements for managing backups and information encryption within the organization<br>
Preparing, developing, and documenting cybersecurity requirements within contracts and agreements with external entities that the department interacts with<br>
Preparing, developing, and documenting cybersecurity requirements for managing technical vulnerabilities in the organization, including periodic scanning, detection, classification, remediation, and risk management<br>
Assessing and testing the effectiveness of cybersecurity enhancement capabilities within the organization<br>
Preparing the budget related to cybersecurity requirements<br>
Preparing the periodic cybersecurity audit plan<br>
Analyzing cybersecurity audit reports and developing an action plan to address observations and recommendations<br>
Preparing contingency cybersecurity plans for crisis and disaster situations, and conducting the necessary scenarios to ensure their effectiveness<br>
Preparing and developing periodic cybersecurity awareness programs<br>
Complying with the information security systems, policies, procedures, and programs, and reporting any security breaches or suspicious incidents to the direct supervisor<br>
Performing any other tasks related to the division&rsquo;s work or as officially instructed</p></div></div></div></div></div></div></div><div></div><div><br>
</div></div><div><p><b>
Qualifications</b></p><div></div><p><br>
Master&rsquo;s / Bachelor&rsquo;s degree in Information Systems or equivalent</p><ul><li><p>
Master&rsquo;s degree holders are required to have 6 years of experience in the field of Information Security.</p></li><li><p>
Bachelor&rsquo;s degree holders are required to have 8 years of experience in the field of Information Security.</p></li></ul></div></div><div></div>

Cybersecurity Senior Specialist - UAE National

<p></p><div><div><p>Providing legal opinion and consultation to the organizational units within the Corporation during the drafting and development of legislations and laws related to the Corporation&rsquo;s functions at the level of the Emirate of Dubai.</p><p>
Raising awareness among the organizational units regarding new laws and legislations or amendments at the local or federal level.</p><p>
Providing legal consultation to the organizational units concerning agreements, memoranda of understanding, and local and federal meetings in the legislative and legal fields.</p><p>
Providing legal consultation and recommendations during the development of policies and work procedures to ensure the legal protection of the Corporation.</p><p>
Providing legal advice to raise employees&rsquo; awareness of the legal concepts and aspects surrounding institutional and administrative work.</p><p>
Reviewing legislations governing legal work in the Emirate and comparing them with other legislations at the federal and local levels, and assessing their impact on the legislations applied within the Corporation.</p><p>
Supervising the review of documents of a legal nature and providing opinions and recommendations to the organizational units of the Corporation.</p><p>
Conducting legal studies and research on issues of legal dimensions at the local and federal levels.</p><p>
Analyzing the causes of violations that may be committed by the Corporation&rsquo;s employees and providing recommendations to update service policies and procedures to minimize such violations or their related rates.</p><p>
Providing legal advice or expertise regarding lawsuits filed by or against the Corporation.</p><p>
Attending specialized committee meetings upon request, including providing legal expertise on topics or issues that have legal aspects requiring interpretation and legal classification.</p><p>
Following up on all legal and legislative developments within the Emirate.</p><p>
Implementing the system, policies, and programs related to information management.</p><p>
Performing any other tasks related to the work of the office or as per the approved directives.</p><div><br>
</div></div><div><p><b>
Qualifications</b></p><div></div><p><br>
Master&rsquo;s degree / Bachelor&rsquo;s degree in Law or an equivalent field.</p><p></p><ul><li><p><br>
Master&rsquo;s degree requires 9 years of experience in the legal field or an equivalent area.</p></li><li><p>
Bachelor&rsquo;s degree requires 11 years of experience in the legal field or an equivalent area.</p></li></ul></div></div><div></div>

Chief Legal Specialist

<p></p><div><div><p>Developing systems, policies, plans, and programs for Business Continuity Management (BCM) to ensure the organization&rsquo;s ability to continue providing ambulance services in the Emirate of Dubai during emergencies, crises, and disasters, in alignment with the general directions of the Government of Dubai, and ensuring their continuous flexibility.<br>
Planning and implementing Enterprise Risk Management (ERM) activities and monitoring high-priority risks across the organization.<br>
Ensuring that all requirements related to the implementation of Business Continuity Management systems and plans are met &mdash; whether legislative, legal, regulatory, or contractual &mdash; including professional ethics obligations and the implicit expectations of internal and external stakeholders, as well as other relevant entities.<br>
Implementing the audit visit plan for all ambulance stations affiliated with the organization to verify their readiness to provide ambulance and emergency response services in the Emirate of Dubai, and preparing related reports.<br>
Preparing and implementing the internal audit plan for the Business Continuity Management System (BCMS) and Enterprise Risk Management System (ERMS) in coordination with relevant organizational units.<br>
Providing government requirements (such as those from Digital Dubai Authority, the Executive Council, and others) related to business continuity and risk management, ensuring the organization&rsquo;s readiness, and representing it in internal and external assessments.<br>
Managing incidents, emergencies, and responses efficiently and effectively to minimize impacts on human resources, customers, operations, and infrastructure, in coordination with internal units and external entities.<br>
Preparing proposed recovery plans for emergencies and crises to ensure effective recovery and restoration of normal operations.<br>
Preparing plans to secure and ensure the safety of critical infrastructure of the organization&rsquo;s facilities, in coordination with relevant organizational units and specialized authorities.<br>
Preparing and updating Business Continuity and Enterprise Risk Registers in collaboration with organizational units, monitoring their approval, and coordinating the development of appropriate action plans and measures to ensure effective handling.<br>
Preparing and maintaining documentation related to the BCM and ERM programs, and conducting periodic reviews to ensure continuous improvement.<br>
Implementing memorandums of understanding (MOUs) related to Business Continuity and Risk Management with all relevant government and private sector entities.<br>
Preparing Business Continuity Reports and Risk Management Performance Reports in coordination with relevant units and submitting the resulting recommendations to the line manager.<br>
Participating in the preparation and implementation of maintenance and testing programs for all crisis, disaster, and risk management plans.<br>
Proposing developmental initiatives and conducting local and international benchmarking related to Business Continuity and Risk Management strategies and plans.<br>
Communicating with government entities, authorities, institutions, experts, consultants, and local and international organizations specializing in Business Continuity and Risk Management to exchange information, experiences, and best practices, and to develop plans for implementing the most suitable ones in the organization.<br>
Coordinating with concerned organizational units to ensure the readiness and suitability of both public and private ambulance units to respond to emergencies and crises, ensuring uninterrupted service delivery.<br>
Maintaining the validity of quality systems related to Business Continuity and Risk Management within the organization, including compliance with ISO 22301, ISO 31000, and other relevant standards.<br>
Complying with information security systems, policies, and procedures, and reporting any security breaches or suspicious incidents to the direct supervisor.<br>
Participating in workshops, seminars, and local and international conferences related to Business Continuity and Risk Management to learn from experiences and best practices and to develop studies for implementing the most effective ones in the organization.<br>
Promoting the culture of Business Continuity and Risk Management, raising institutional awareness through related workshops and training sessions for employees.<br>
Performing any other tasks assigned by the direct supervisor as officially documented.</p><div><br>
</div></div><div><p><b>
Qualifications</b></p><div></div><p><br>
Master&rsquo;s / Bachelor&rsquo;s degree in Business Continuity and Risk Management, Business Administration, or equivalent.</p><ul><li>
Master&rsquo;s degree holders are required to have 9 years of experience in the field of Business Continuity and Risk Management.</li><li>
Bachelor&rsquo;s degree holders are required to have 11 years of experience in the field of Business Continuity and Risk Management.</li></ul><br>
<p></p><ul><li>
Holder of a Certified Business Continuity Implementer (ISO 22301) certificate.</li><li>
Holder of a Certified Internal Auditor for Quality Management Systems (ISO 9001) certificate.</li><li>
Holder of a Certified Auditor for Health and Safety Management Systems (ISO 14001) certificate.</li><li><p>
Holder of a Certified Risk Management Professional (ISO 31000) certificate.</p></li></ul></div></div><p></p>

Chief Business Continuity Specialist- UAE National