Urwah Admin

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Data Analyst, you will be in a central position as you will be evangelising data and our methodologies to other functional analysts and other stakeholders in the company. You will have close interaction with teams in marketing, sales, finance, and product. You will work in a fast-paced environment that is professional, international and entrepreneurial.
 
 
 
 In this role, you will:
 
 
 
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 Lead the business intelligence unit;
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 Access data, construct and manipulate large datasets to support planned analyses using SQL, Python and similar tools;
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 Design and develop BI dashboards using Sisense or similar tools (Tableau, PowerBI, DataStudio) for various organisational metrics and indicators using best practices and industry standards in finance, sales, inventory, and other areas;
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 Help with defining KPIs metrics and drive the data governance through standardisation and communication;
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 Create the documentation and presentation for the management;
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 Develop analysis and reporting capabilities; monitor performance and quality control plans to identify improvements;
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 Adept at queries, report writing and presenting findings;
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 Research and validation of entity data using appropriate internal and external data sources;
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 Liaise and analyse projects within the Reference Data environment;
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 Analyse, specify, test and implement interfaces, workflow solutions, and reference data solutions - An example would be regression testing systems ahead of upgrades;
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 Participate in the design, implementation and interpretation of experiments/trials for continuous refinement of ongoing strategies;
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 Responsible for data quality and timely delivery of reports that make common business sense;
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 Participate in Analytics &amp; Reporting trainings to evangelise data across the organisation;
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 Be able to work autonomously without supervision
 
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
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 Bachelor's degree in statistics, mathematics, computer science, or related field;
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 Master's degree is a plus
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 2+ years of work experience in analytics, having closely worked with products and commercials in an internet/e-commerce company;
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 Experience in e-commerce, internet and/or digital media
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 Extensive experience with SQL;
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 Proficient in Microsoft Excel;
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 Experience working with BI tools (e.g. Looker, Periscope, Tableau, etc.);
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 Skills in Python, R or similar tools are a big plus;
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 Knowledge of statistics and experience using statistical packages for analysing datasets (Excel, SPSS, SAS etc)
 
 
 
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 </ul>
 
 Benefits
 
 
 
 <ul>
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 A fast paced, high performing team
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 Comprehensive Health Insurance
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 Life Insurance
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 Rewards &amp; Recognitions
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 Learning &amp; Development opportunities
 
 
 
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 </ul>
 #Egyptdubizzle
</div>

Data Analyst

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Customer Support Executive, you will be responsible for helping the users with their concerns, inquiries and suggestions. You will also be responsible for delivering the company's point of view to the clients and delivering the voice of the customers to the company management.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Communicate with clients through various channels (Live chat, Email, Ticket form, Facebook Messages, Twitter &amp; Instagram) and provide product and service information by resolving product and service problems;
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 Generate sales leads that develop into new customers;
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 Improve customer service experience and help create engaged customers;
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 Take ownership of customers' issues and follow problems through to resolution;
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 Keep accurate records and document customer service actions and discussions;
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 Analyse statistics and compile accurate reports;
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 Maintain an orderly workflow according to priorities;
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 Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution
 
 
 
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 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in business management, marketing, sales, or any other relevant subject
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 Experience
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 At least 2-3 years of experience in a Customer Support or Live chat support role;
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 Experience using help desk software and remote support tools (Zendesk, Freshdesk, etc)
 
 
 
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 </ul>
 
 Knowledge
 
 
 
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 Knowledge of company products, workflow &amp; services
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 Language expertise (read, write, understand) Arabic
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 Very good command of the English language
 
 
 
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 </ul>
 
 Skills
 
 
 
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 Proficiency with computers and strong typing skills
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 Strong problem-solving and troubleshooting skills
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 Excellent communication skills;
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 Good multitasking skills;
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 Strong organisational skills
 
 
 
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 </ul>
 
 Traits
 
 
 
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 Passion for ensuring a world-class user support experience
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 Quick learner and adaptable to learning new processes, concepts, and skills
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 Skilled problem-solver and multi-tasker
 
 
 
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 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Customer Support Executive

<div>
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Account Manager, you will be responsible for acquiring new business and account managing the existing business using the 6 stages of sales (Prospecting &amp; out search, Knowing your customer, Setting meetings using gathered information, Offering Proposal, Closing the deal, Follow up &amp; Account management).
 
 
 
 In this role, you will:
 
 
 
 <ul>
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 Achieve monthly targets (renewal and acquisition) with consistency;
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 Manage existing accounts and increase their book of business;
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 Ensure daily farming to increase database in terms of leads and referrals;
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 Increase our market share by selling our B2B products to new customers;
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 Manage and arrange meetings with clients for acquisition, renewals, and upgrades;
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 Increase our client satisfaction by performing account management services with them;
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 Regularly update the reporting dashboard to reflect all sales activities;
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 Liaise with Finance, Customer Support, Legal and Marketing departments for any sales-related or client-related issues;
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 Collect market insights and stay up to date with laws and local development news
 
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
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 Bachelor's degree in marketing or sales or related field
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 1 to 3 years of relevant sales experience;
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 Has a successful record in exceeding or achieving the assigned targets consistently;
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 Experience in farming and cold calls
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 Knowledge of the Automotive market in Egypt;
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 Knowledge of the Subscription industry;
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 Familiar with tech, e-commerce;
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 Familiar with Prop tech, Marketplace, Facebook, and other digital platforms;
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 Excellent in English Communication skills, both verbal and written
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 Excellent in prospecting, cold calls and generating leads;
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 Excellent communication, negotiation, time management and presentation skills;
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 Excellent in converting leads into paying customers
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 Positive/Flexible/Presentable/Committed;
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 Eager for success;
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 Has plug and play attitude
 
 
 
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 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Account Manager - Dubizzle Cars (Nasr City)

Sales Account Manager - Dubizzle Cars (Heliopolis)

<div>
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As the Client Relationship Manager, you will support the sales team by ensuring seamless account management, maintaining strong client relationships, and contributing to revenue growth. You will be responsible for account activation, credit consumption management, account renewal tracking, and generating essential reports. You will also sell packages over the phone, assist in booking acquisition meetings, ensure client accounts are visited by the sales team, and monitor team revenue achievement.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
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 Facilitate the activation and onboarding of new client accounts
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 Build and maintain strong relationships with clients to drive retention and satisfaction
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 Monitor client accounts to ensure accurate credit allocation and consumption
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 Generate regular Account Management (AM) reports analysing client engagement and performance
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 Conduct data analysis on client activity to identify trends, improvement areas, and growth opportunities
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 Track client satisfaction, collect feedback, and recommend improvements to enhance service delivery
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 Monitor client listings and ads to ensure compliance with company standards and optimise performance
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 Address client inquiries, resolve issues promptly, and collaborate with the sales team to ensure client satisfaction
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 Proactively manage account renewals and coordinate renewal activities with the sales team
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 Sell, cross-sell &amp; up-sell bundles and listing packages over the phone to small existing or potential clients
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 Support the sales team in booking acquisition meetings and ensuring a steady pipeline of prospects
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 Ensure all client accounts are visited and properly managed by the sales team for relationship building and upselling
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 Support the sales team in achieving their sales and revenue targets, with CRM KPIs linked to overall team performance
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 Support tasks related to Sales Effectiveness (SE) projects, including target tracking and reporting
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 Communicate team performance updates and provide feedback, including handling client complaints, to SE and management teams
 
 
 
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 </ul>
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 2+ years of experience in a customer service or account management role
 
 
 
 </li>
 </ul>
 Knowledge:
 
 
 <ul>
 <li>
 Strong proficiency in data analysis and reporting tools, such as Microsoft Office, Excel or CRM systems
 </li>
 <li>
 Knowledge of classifieds and online platforms is a plus
 
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Excellent communication, problem-solving, and interpersonal skills
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 Ability to manage multiple priorities and thrive in a fast-paced environment
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 Strong sales acumen with the ability to sell over the phone and assist in acquisition activities
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 Data-driven mindset with attention to detail and accuracy in reporting
 
 
 
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 </ul>
 Traits:
 
 
 <ul>
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 Organised, proactive, and able to collaborate effectively across teams
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 Customer-focused mindset
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 Excellent communication, organisational skills, attention to detail, and the ability to work well in a team
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Client Relationship Manager

Join dubizzle Egypt and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

dubizzle Egypt

ABOUT_COMPANY

Data Analyst

Customer Support Executive

Sales Account Manager - Dubizzle Cars (Nasr City)

Sales Account Manager - Dubizzle Cars (Heliopolis)

Client Relationship Manager