Qureos Mentor

Duke Health

<div><p>At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.</p><p><br>
</p><p><b>Patient Revenue Management Organization</b></p>
<p>Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.</p><p><b><br>
PSA &ndash; Patient Service Associate</b></p><p>
Coordinate and participate in a variety of duties associated with the daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling. This position also involves customer service, message distribution, ancillary scheduling and preparation, and referrals management.</p><div><b>
Work Performed</b></div><ul><li>
Prepare for clinic visits by reviewing next-day patients and completing next-day preparation activities.
</li><li>Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash, and collections bag.
</li><li>File history sheets, ancillary reports, and all other required patient record documentation.</li><li>
Return medical records.
</li><li>Attach HIPPA/Medicare documents to the encounter forms.</li><li>
Check-in patient upon arrival in the practice.
</li><li>Identify correct patient information in Maestro Care. Verify patient demographic data.
</li><li>Edit Maestro Care as needed.
</li><li>Accurately identify the appropriate account for patient visits.
</li><li>Present and educate patients on required forms and obtain signatures as required by policy and procedure.
</li><li>Completes all Maestro Care check-in files and manages all appropriate alerts.
</li><li>Collect and post co-payments and balances on accounts due.
</li><li>Imprint all patient-specific chart documents and requisition/transmittal documents.
</li><li>Copy, file and distribute insurance cards as indicated by procedure.</li><li>
Coordinate all labs/ procedures as requested.
</li><li>Maintain private physician office charts.
</li><li>Prepare encounter forms.
</li><li>Investigate and account for missing encounter forms.
</li><li>Audit encounter forms for completeness and accuracy before batching.
</li><li>Batches encounter forms or charge posting in Maestro Care.</li><li>
Schedule tests and procedures.
</li><li>Complete and distribute ancillary service requisitions.</li><li>
Explain billing to patients according to PRMO credit and collection policies.
</li><li>Determine the amount of cash to be collected based on the insurance plan.
</li><li>Check- outpatients.
</li><li>Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician, and scheduling tests and procedures.
</li><li>Answer telephone, take and deliver messages to physicians, nurses, and others.</li><li>
Report obtained medical information from patients and referring physicians accurately, completely, and timely. Disseminate messages according to practice communication standards</li></ul><div><b>
Knowledge, Skills, and Abilities</b></div><ul><li>
Strong verbal and written communication.
</li><li>Basic PC and data entry skills.
</li><li>Knowledge of medical terminology and telephone etiquette.</li><li>
Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
</li></ul><p>Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.</p><p>
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.</p><div><b>
Experience
</b></div><p>Minimum of one year of work experience in directly communicating and activities. Providing service to patients or the public; preferably in a healthcare-related field. Experience in effectively coordinating multiple tasks
</p><div><b>Degrees, Licensures, Certifications
</b></div><p>N/A</p><br>
<p></p>
<br>
<div><p>Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.<br>
</p><br>
<br>
<div><p>Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas&mdash;an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.<br>
</p><br>
<div><b>Essential Physical Job Functions:</b>
</div><div><p>Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.</p></div></div></div></div>

Patient Service Associate - Patterson Place Dermatology

<div><p>At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.</p><p></p><p><b><br>
About Duke Raleigh Hospital, A Campus of Duke University Hospital</b></p><p>
Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.</p><p></p><p><b><br>
Location:</b> Duke Raleigh Hospital, 3400 Wake Forest Rd, Raleigh, NC 27609
</p><p><b>Work Hours:</b> Monday - Friday, 6:00 AM to 2:30 PM (Weekends when necessary)</p><h2 class="jobSectionHeader"><b><br>
</b></h2><h2 class="jobSectionHeader"><b>
Occupational Summary</b></h2><p>
Perform duties related to computerized order entry, distribution of all supplies, linens, and equipment, as well as the shipping and receiving of hospital merchandise. Maintain effective inventory management processes to meet supply needs with prompt delivery, assure the accuracy of issued items, and ensure the proper working order and availability of equipment.</p><h2 class="jobSectionHeader"><b><br>
</b></h2><h2 class="jobSectionHeader"><b>
Work Performed</b></h2><h3 class="jobSectionHeader"><b>
Level 1 Responsibilities</b></h3><p>
Have responsibilities in at least one of the following areas to ensure optimal inventory management for in-scope facilities. In accordance with established policies and procedures, Level 1 staff are required to:</p><ul><li><p>
Distribute and restock supplies and/or linen to end users.</p></li><li><p>
Use appropriate Supply Chain technologies (Pyxis and SAP) to document the movement of supplies.</p></li><li><p>
Perform cycle counts on a regular basis to ensure accurate stock levels in all areas.</p></li><li><p>
Check expiration dates on supplies regularly; document and discard expired products.</p></li><li><p>
Accept and sign for deliveries from distributors as necessary.</p></li><li><p>
Inspect shipments, enter Goods Receipts into SAP, and file packing slips.</p></li><li><p>
Report identified shipment discrepancies to Supply Chain onsite management.</p></li><li><p>
Prepare and ship out vendor returns, and manage stock rotation in all areas.</p></li><li><p>
Move and stock supplies to appropriate shelving locations once receiving is complete.</p></li><li><p>
Transport shipments from the loading dock to the stockroom and deliver packages to appropriate purchasers.</p></li><li><p>
Deliver non-supply items (e.g., medical gas, linen) in a timely manner as specified.</p></li><li><p>
Participate in and perform mid-year and year-end inventory counts.</p></li><li><p>
Ensure all STAT orders are completed according to specified service level agreements.</p></li><li><p>
Demonstrate excellent customer service when interacting with end customers to address linen and/or supply questions.</p></li><li><p>
Ensure all Supply Chain work areas, including all supply storage areas throughout the facility, are clean and organized.</p></li><li><p>
Proactively provide recommendations on operational efficiency improvements to Supply Chain management.</p></li></ul><h3 class="jobSectionHeader"><b><br>
</b></h3><h3 class="jobSectionHeader"><b>
Level 2 Responsibilities</b></h3><p>
In addition to the Level 1 responsibilities listed above, Level 2 staff are expected to spend at least 50% of their time performing a multitude of the following functions. In accordance with established policies and procedures, Level 2 staff are required to:</p><p></p><ul><li><p>
Act as a mentor/preceptor to all Level 1 Supply Chain Associates and serve as a back-up Team Lead if necessary.</p></li><li><p>
Demonstrate excellent customer service in all areas when interacting with customers, including nursing floors and OR environments (physicians, surgery techs/nurses, Cath Lab techs/nurses, or other specialty area techs/nurses) to address supply-related questions.</p></li><li><p>
Deliver, manage, and coordinate supplies and other products for off-site clinics and/or facilities as needed.</p></li><li><p>
Manage inventory; assist in preparations and perform annual inventory counts.</p></li><li><p>
Oversee consignment inventory and processes, and potentially oversee inventory management for procedural areas.</p></li><li><p>
Proactively collaborate with other Supply Chain stakeholders to adjust par levels and address slow-moving items based on supply usage.</p></li><li><p>
Troubleshoot supply shortage issues and clearly articulate known impacts.</p></li><li><p>
Effectively utilize the ERP system to pull reports, find products, use handheld technologies for delivery and PAR replenishment, and run reports in SAP to close out daily transactions.</p></li><li><p>
Serve as the Subject Matter Expert (SME) for the TIMS module, including receiving and documenting.</p></li><li><p>
Pull EPIC reports for use as a tool, or pull reports from Pyxis and analyze data to provide appropriate recommendations.</p></li><li><p>
Participate in PERT, OR EDIT, and VAT discussions as needed (as assigned).</p></li><li><p>
Manage vendors by accessing and utilizing Vendormate (as assigned).</p></li><li><p>
Work with customers to help reconcile invoices as needed.</p></li><li><p>
Complete all assigned tasks with minimal supervision from the Team Lead and Manager.</p></li></ul><h3 class="jobSectionHeader"><b><br>
</b></h3><h3 class="jobSectionHeader"><b>
General Requirements (Levels 1 &amp; 2)</b></h3><ul><li><p>
Demonstrate a general ability and willingness to perform additional job functions (within reason) necessary to ensure safe patient care practices, as directed by Supply Chain management.</p></li><li><p>
Cross-train and perform other Supply Chain-related responsibilities when needed.</p></li><li><p>
Work cooperatively and communicate effectively with others to achieve organizational and team goals.</p></li><li><p>
Respond to customers' needs in a professional manner.</p></li><li><p>
Work effectively in a computerized environment.</p></li></ul><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Knowledge, Skills, and Abilities</b></h2><h3 class="jobSectionHeader"><b>
Level 1</b></h3><ul><li><p><b>
Physical Requirements:</b> Must have the ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects. The exertional requirements to push/pull unloaded and loaded supply carts require up to 100 pounds of exertional force daily. Reaching, lifting, stooping, and bending are frequent in daily duties.</p></li><li><p><b>
Process Improvement:</b> Ability to strive to improve processes to enhance services. Ability to contribute to creating new ideas and problem-solving.</p></li><li><p><b>
Teamwork &amp; Service:</b> Work cooperatively with others to achieve organizational and team goals. Possess a sense of urgency and a proactive customer service philosophy.</p></li></ul><h3 class="jobSectionHeader"><b>
Level 2</b></h3><ul><li><p>
In addition to the skills listed for Level 1, candidates must have:</p><ul><li><p>
Experience using an ERP system.</p></li><li><p>
Advanced competency in inventory management.</p></li></ul></li></ul><h2 class="jobSectionHeader"><b>
Level Characteristics</b></h2><h3 class="jobSectionHeader"><b>
Level 1</b></h3><ul><li><p>
Must have the ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects. (Requires pushing/pulling loaded supply carts with up to 100 pounds of exertional force daily; frequent reaching, lifting, stooping, and bending).</p></li><li><p>
Ability to strive to improve processes, contribute new ideas, and problem-solve.</p></li><li><p>
Work cooperatively with others and possess a sense of urgency and a proactive customer service philosophy.</p></li></ul><h3 class="jobSectionHeader"><b>
Level 2</b></h3><ul><li><p>
In addition to Level 1 characteristics, must have experience using an ERP system and competency in inventory management.</p></li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><h3 class="jobSectionHeader"><b>
Education</b></h3><ul><li><p>
HS Diploma/G.E.D. required.</p></li><li><p>
Some college-level coursework preferred, but not required.</p></li></ul><h3 class="jobSectionHeader"><b>
Experience</b></h3><ul><li><p><b>
Level 1:</b> At least 1 year of work experience, including experience in one of the following areas: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or another comparable service line. Strongly prefer experience in a fast-paced, customer service environment.</p></li><li><p><b>
Level 2:</b> 2 years of work experience, to include experience in at least one of the following disciplines: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or another comparable service line.</p></li></ul><h3 class="jobSectionHeader"><b><br>
</b></h3><h3 class="jobSectionHeader"><b>
Degrees, Licensures, Certifications</b></h3><ul><li><p>
Valid Driver's License may be required.</p></li></ul></div></div><br>
<br>
<div><p>Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.<br>
</p><br>
<br>
<div><p>Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas&mdash;an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.<br>
</p><br>
<div><b>Essential Physical Job Functions:</b>
</div><div><p>Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.</p></div></div></div></div>

Supply Chain Associate-1st Shift

<div><p>At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.</p><p><br>
</p><p><b>Duke University Health System Clinical Laboratories</b></p>
<p>Pursue your passion for caring and innovation as a team member in the state-of-the-art Duke Health laboratories. Duke Health laboratories are College of American Pathologists accredited and Clinical Laboratory Improvement Amendments certified. The multidisciplinary team is committed to serving the rare and complex testing needs of Duke Health patients by providing timely and accurate results, educating the next generation of laboratorians, scientists and physicians, and researching and developing the cutting-edge diagnostics of tomorrow.</p><p></p><div><div><div><div><div><div><div><div><p><b><br>
***</b><b><i> This Position is Eligible for a Lump Sum of $3,000 Relocation and $2,500 Commitment Bonus ***</i></b></p><p></p><div><div><div><div><p><b><br>
Location: Duke University Hospital</b></p><p><b>
Work Week: Monday-Friday 11:30am-6pm</b></p><p></p><p><b><br>
General Description</b></p><p>
Perform a variety of the technical procedures involved in the procurement, processing, and evaluation of patient specimens for use in the diagnosis and treatment of disease; teach and perform routine clerical and technical procedures including specimen collection, and responsible for the delivery of supplies and procurement of specimens from physicians&rsquo; offices, clinical specimen preparation and processing for analysis and dispatch, patient registration and order entry; and serve as hospital laboratory representative and liaison with outside clients.</p><p></p><p><b><br>
Job Duties</b></p><ul><li><p>
Perform a variety of routine and specialized procedures.</p></li><li><p>
Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, Point-of-Care Testing, urinalysis without a microscope, phlebotomy, and specimen management.</p></li><li><p>
Obtain total volume, perform aliquot and distribute all urine specimens.</p></li><li><p>
Properly determine urine volume. Properly label aliquot containers.</p></li><li><p>
Communicate in a professional and courteous manner with patients, family, and other medical personnel as necessary for problem recognition and initiation of the resolution and, if necessary, escalation to the next level. Obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.</p></li><li><p>
Utilize standard equipment to maintain positive patient identification through the maintenance of all clinical laboratory records, register/accession patients/specimens, and perform order entry as required.</p></li><li><p>
Perform various quality control, safety, and infection control procedures to maintain compliance with internal and external regulations.</p></li><li><p>
Receive and process specimens as required by respective laboratory area procedures and protocols.</p></li><li><p>
Receive specimens into the laboratory using Beaker.</p></li><li><p>
Positively ID all patient specimens, and verify all laboratory labels/requisitions, ensuring a valid order. Properly sort all specimens.</p></li><li><p>
Participate in the distribution of specimens, supplies, and reports to the appropriate laboratory staff; perform messenger/courier activities as required.</p></li><li><p>
Maintain inventory of supplies; stock supplies on carts and hand trays; wash glassware.</p></li><li><p>
Utilize various hospital information systems and software.</p></li><li><p>
Assist with the maintenance of specimens and/or slides.</p></li><li><p>
Perform routine maintenance as required by laboratory procedures.</p></li><li><p>
Assist with word processing, miscellaneous office tasks, and maintaining office records.</p></li><li><p>
Perform other related duties incidental to the work described herein.</p></li></ul><p></p><p><b><br>
Education</b></p><p>
High School diploma or GED. For assignment to phlebotomy, completion of a structured phlebotomy training course and clinical rotation is recommended.</p><p></p><p><b><br>
Experience</b></p><ul><li><p>
Alternatively, an equivalent combination of relevant education and/or experience.</p></li><li><p>
Must have at least 2 years experience as a Clinical Tech I or Certification as a Phlebotomist plus achieve the required competency level for specified job responsibilities.</p></li></ul><p></p><p><b><br>
Degrees, Licensure, and/or Certification</b></p><ul><li><p>
For assignment to Phlebotomy Services, certification as a Phlebotomist by a nationally recognized board/agency may be required.</p></li><li><p>
Certification of Basic Life Support preferred.</p></li><li><p>
Pediatric Phlebotomy experience required.</p></li><li><p>
National Healthcare Association (NHA) -Clinical Laboratory Phlebotomy Examination (CLPlb), American Society of Clinical Pathologists- Phlebotomy Technician Examination [PBT(ASCP)], International Academy of Phlebotomy Sciences (IAPS), National Phlebotomy Association (NPA), American Society of Phlebotomy Technicians (ASPT), National Phlebotomy Certification Examination (NPCE), National Phlebotomy Solutions (NPS), American Medical Technologists (AMT), or another national certification as approved by Clinical Labs leadership.</p></li></ul><p></p><p><b><br>
Knowledge, Skills, and Abilities</b></p><ul><li><p>
Basic phlebotomy and specimen processing techniques.</p></li><li><p>
Knowledge of medical terms preferred.</p></li><li><p>
Basic computer skills.</p></li><li><p>
Effective communication skills.</p></li><li><p>
Effective professional communication skills to interact with patients/ customers.</p></li></ul></div></div></div></div></div></div></div></div></div></div></div></div><br>
<p></p>
<br>
<div><p>Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.<br>
</p><br>
<br>
<div><p>Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas&mdash;an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.<br>
</p><br>
<div><b>Essential Physical Job Functions:</b>
</div><div><p>Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.</p></div></div></div></div>

Pediatric Phebotomy - First Shift

<div><p>At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.</p><p><br>
</p><p><b>Patient Revenue Management Organization</b></p>
<p>Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.</p><p></p><p><b><br>
ONSITE POSITION: First Shift</b></p><p></p><p><b><br>
Summary</b></p><p>
Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.</p><p></p><p><br>
 <b>Work Performed</b></p><ul><li>
Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.</li><li>
Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office c harts, medical records, reports, petty cash and collections bag.</li><li>
File history sheets, ancillary reports and all other required patient record documentation.</li><li>
Return medical records.</li><li>
Attach HIPPA/Medicare documents to the encounter forms.</li><li>
Check-in patient upon arrival in the practice.</li><li>
Identify correct patient information in Maestro Care. Verify patient demographic data.</li><li>
Edit Maestro Care as needed.</li><li>
Accurately identify the appropriate account for patient visit.</li><li>
Present and educate patients on required forms and obtain signature as required by policy and procedure.</li><li>
Completes all Maestro Care check-in files and manage all appropriate alerts.</li><li>
Collect and post co-payments and balances on accounts due.</li><li>
Imprint all patient specific chart documents and requisition/transmittal documents.</li><li>
Copy, file and distribute insurance cards as indicated by procedure.</li><li>
Coordinate all labs/ procedures as requested.</li><li>
Maintain private physician office charts.</li><li>
Prepare encounter forms.</li><li>
Investigate and account for missing encounter forms.</li><li>
Audit encounter forms for completeness and accuracy before batching.</li><li>
Batches encounter forms or charge posting in Maestro Care.</li><li>
Schedule tests and procedures.</li><li>
Complete and distribute ancillary service requisitions.</li><li>
Explain billing to patients according to PRMO credit and collection policies.</li><li>
Determine the amount of cash to be collected based on insurance plan.</li><li>
Check- outpatients.</li><li>
Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures.</li><li>
Answer telephone, take and deliver messages to physicians, nurses and others.</li><li>
Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards</li></ul><p></p><p><b><br>
Knowledge, Skills and Abilities</b></p><ul><li>
Strong verbal and written communication.</li><li>
Basic PC and data entry skills.</li><li>
Knowledge of medical terminology and telephone etiquette.</li><li>
Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.</li><li>
Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.</li></ul><p></p><p><b><br>
Education</b></p><p>
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education</p><p></p><p><b><br>
Experience</b></p><p>
Minimum of one year of work experience in directly communicating and activities. Providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks</p><p></p><p><b><br>
Degrees, Licensures, Certifications</b></p><p>
N/A</p><br>
<br>
<div><p>Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.<br>
</p><br>
<br>
<div><p>Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas&mdash;an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.<br>
</p><br>
<div><b>Essential Physical Job Functions:</b>
</div><div><p>Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.</p></div></div></div></div>

Patient Service Associate - Cancer Center Southpoint

<div><p>At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.</p><p><br>
Work Location: onsite</p><h3 class="jobSectionHeader"><b><br>
</b></h3><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
The Executive Administrative Specialist serves as a trusted member of the Executive Office, providing seamless administrative and operational support to the Office of the Chief Executive Officer. As the primary administrative support to the CEO, this role is responsible for managing complex calendars, coordinating travel and meetings, processing expenses, supporting executive events, and ensuring the efficient execution of day-to-day operations.<b> The ideal candidate is highly organized, proactive, detail-oriented, and thrives in a fast-paced environment where discretion, professionalism, and exceptional follow-through are essential.</b></p><h3 class="jobSectionHeader"><b><br>
</b></h3><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><p><b>
Executive Office Operations</b></p><ul><li><p>
Act as the CEO&rsquo;s ambassador, living our DUHS values of teamwork, integrity, diversity, excellence, and safety every day.</p></li><li><p>
Treat all team members and external constituents with respect and professionalism at all times.</p></li><li><p>
Demonstrate the courage to challenge the norm, question direction, and recommend innovative solutions.</p></li><li><p>
Handle sensitive business and confidential information with absolute discretion, tact, and diplomacy.</p></li><li><p>
Coordinate executive-level meetings with internal and external stakeholders while optimizing the CEO&rsquo;s complex calendar; use independent judgment to ensure time is aligned with priorities, key relationships, and leadership needs.</p></li><li><p>
Proactively anticipate needs, mitigate risks, and resolve issues.</p></li><li><p>
Act as a trusted gatekeeper for time, information, and communications, ensuring appropriate prioritization and response.</p></li><li><p>
Use sound judgment to keep the CEO&rsquo;s office informed of any changes or issues that may impact daily activities or schedules.</p></li><li><p>
Triage incoming communication to the CEO and ensure appropriate follow-up occurs within the CEO&rsquo;s office.</p></li><li><p>
Coordinate travel logistics and accommodations, including detailed itineraries, flights, lodging, and transportation, inclusive of DUHS Board of Directors meetings.</p></li><li><p>
Review, prepare, and submit expense reports, invoices, and purchase requests with minimal oversight, resolving discrepancies and escalating issues as needed to support uninterrupted operations.</p></li><li><p>
Support the planning and organization of internal events, off-site meetings, retreats, and conference travel for both small and large groups of executives, inclusive of the DUHS Board of Directors.</p></li><li><p>
Navigate company resources, build relationships, and interface with various departments on behalf of the CEO to collect information, respond to requests, and obtain services.</p></li><li><p>
Own assigned processes and administrative office projects end-to-end, including conducting research, synthesizing background materials, and organizing executive-level content (presentations, reports, briefing materials).</p></li><li><p>
Proactively drive timelines and outcomes while coordinating and influencing cross-functional teams and stakeholders at multiple leadership levels to ensure alignment, momentum, and successful outcomes.</p></li><li><p>
Independently manage and coordinate contracts, approvals, and related administrative workflows, exercising judgment to ensure compliance, timeliness, and appropriate routing.</p></li><li><p>
Partner with executive suites&rsquo; teams to ensure seamless daily operations of the suite, conference room management, and supply management.</p></li><li><p>
Act as a collaborative team player who works well with others and demonstrates a willingness to support teammates.</p></li></ul><p></p><p><b><br>
Board of Directors Logistics &amp; Coordination</b></p><ul><li><p>
Coordinate logistics for Board of Directors and committee meetings, including scheduling, room setup, materials distribution, and technology support.</p></li><li><p>
Partner with the DUHS Board Secretary to ensure timely preparation and delivery of board materials.</p></li><li><p>
Track board calendars, key milestones, and annual cycles (e.g., meetings, retreats, committee cadence).</p></li><li><p>
Support on-site execution of board meetings, including day-of coordination, stakeholder communication, and issue resolution.</p></li><li><p>
Assist in coordinating board member travel, accommodations, and itineraries as needed.</p></li><li><p>
Ensure a high-quality, seamless experience for board members and senior leaders through strong attention to detail, proactive planning, and a service-first mindset.</p></li></ul><h3 class="jobSectionHeader"><b><br>
</b></h3><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><p><b>
Education</b></p><ul><li><p>
Work requires a business/office management background generally equivalent to a bachelor's degree in a business or related field.</p></li><li><p>
Knowledge generally acquired through six (6) years of executive administrative support experience of increasing variety and/or complexity.</p></li></ul><p><b>
Experience</b></p><ul><li><p>
5&ndash;7 years of high-level executive support experience (specifically supporting C-Suite or VP-level executives).</p></li><li><p>
Background and experience supporting at the C-Suite level is highly preferred.</p></li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Knowledge, Skills, and Abilities</b></h3><ul><li><p><b>
Communication:</b> Excellent written and verbal communication skills with the ability to proofread executive-level correspondence and presentations with strict attention to detail.</p></li><li><p><b>
Critical Thinking:</b> Strong critical thinking and problem-solving skills; ability to anticipate needs/challenges and mitigate risks before they escalate.</p></li><li><p><b>
Subject Matter Expertise:</b> In-depth knowledge of department policies, procedures, and goals, as well as administrative support in completing complex tasks.</p></li><li><p><b>
Time Management:</b> Demonstrated skills to plan, manage, and coordinate an executive's activities and major functions while juggling multiple tasks and meeting demanding deadlines.</p></li><li><p><b>
Confidentiality:</b> Demonstrated ability and temperament to work safely and securely with highly sensitive information.</p></li><li><p><b>
Collaboration:</b> Proven ability to gain the confidence and cooperation of peers.</p></li><li><p><b>
Under Pressure:</b> Demonstrated attention to detail and decision-making skills to respond effectively to high-pressure situations.</p></li><li><p><b>
Initiative:</b> Must be self-directive and able to take initiative independently.</p></li><li><p><b>
Technical Proficiency:</b> Preferred proficiency in the Microsoft suite (Outlook, PowerPoint, Excel, Word, Teams), virtual meeting setup (Zoom, Teams), Concur expense management, and SAP.</p></li></ul><p></p><div><p><br>
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.</p><div><p><br>
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas&mdash;an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.</p><b><br>
Essential Physical Job Functions:</b><div><p>
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.</p></div></div></div></div>

Executive Administrative Specialist - Office of the Chief Executive Officer

<div><p>At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.</p><p><br>
</p><p><b>Duke Health Lake Norman Hospital</b></p>
<p>Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.</p><div><b><br>
**This position offers a commitment bonus of $15000 or higher, based on experience, if eligible.</b></div><div></div><div><b><br>
***This position offers up to $8,000 relocation assistance if eligible.</b></div><div></div><div><b><br>
Job Description</b><br>
Plan and provide advanced and/or specialized nursing care for patients in accordance with guidelines established within the Discipline of Nursing Clinical Ladder Program and the North Carolina Board of Nursing. The position will provide local level leadership in the areas of administration, education, informatics and quality.</div><div></div><div><b><br>
Work Performed</b></div><div>
Identify care needs for patient populations across the continuum of care. Collaborate and provide leadership in the development of standards of care, patient/family education and staff education to address the needs of specific populations. Collaborate with multidisciplinary team and provide leadership within the delivery of patient care. Provide leadership in educational activities, departmental committees, research projects and other health-related projects. Provide evaluation, direction and guidance in the proper selection, use, care and control of material resources. Appraise quality and effectiveness of material and equipment and collaborate with appropriate departments to assist with vendor selection and feedback on performance. Guide the professional growth of others across the continuum of care through role modeling, coaching and/or mentoring. This may include designing orientation modules, primary precepting of senior nursing students. Provide leadership at a departmental, entity, community or regional/national level for initiatives focused on improving the quality of care for populations of patients and growth of others. Conduct performance reviews. Effectively recommend personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities. Perform other related duties incidental to the work described herein. CNIV Pathways Leadership/Regulatory: Monitor clinical practice and ensure compliance with practice standards and regulatory standards. Collaborate with unit/clinic leadership to coach and mentor nursing colleagues. Influence recruitment and development of staff. Education: Plan and deliver in-house education sessions or collaborate with subject matter experts. Keep up to date with evidence-based nursing practices and adult education. Assess educational needs of staff. Partners with clinical nurse educators and clinical nurse specialists to address unit educational needs. Informatics: Serve as a superuser for clinical information systems. Disseminate and communicate information to staff regarding adoption of or changes to technology. Facilitate service tickets and troubleshoot efficiency concerns with staff. Provide training and technology education support on the unit. Serve as a change agent and facilitate adoption of new technology on the unit. Quality/Research/Innovation: Collaborate with subject matter experts to analyze patient care data to identify trends and areas for improvement. Participate in multidisciplinary committees focused on quality and patient safety. Provide guidance and support to nursing staff in quality assurance and best practices. Engage in research and innovation initiatives to develop new methodologies and technologies for enhancing patient care.</div><div></div><div><b><br>
Knowledge, Skills and Abilities</b></div><div>
Knowledge of scope of the registered nurse, licensed practical nurse and Unlicensed staff.
</div><div>Knowledge of and appropriate application of the nursing process</div><div>
Knowledge of professional theory, practice and procedure</div><div>
Ability to assess nursing needs of acute and chronically ill patients and their families Ability to independently seek out resources and work collaboratively Ability to establish and maintain effective working relationships
</div><div>Ability to communicate clearly with patients, families, visitors, healthcare teams, physicians, administrators, leadership and others
</div><div>Ability to teach patients and families in accordance with the nursing plan of care
</div><div>Ability to use sensory and cognitive functions to process and prioritize information, treatment, and follow-up
</div><div>Ability to use fine motor skills Competent in BLS and/or other specialized life support requirements designated by work area
</div><div>Ability to record activities, document assessments, plan of care, interventions, evaluation and re-evaluation of patient status
</div><div>Ability to use computers and learn new software programs
</div><div>Ability to document and communicate pertinent information using computer and/or paper documentation tools
</div><div>Ability to navigate the entity to provide clinical care for patients
</div><div>Ability to withstand prolonged standing and walking
</div><div>Ability to remain focused and organized Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.
</div><div>Working knowledge of infection control procedures and safety precautions
</div><div>Working knowledge and completion of appropriate The Joint Commission (TJC) and other regulatory requirements Pre-employment Physical Capacity Testing Required</div><div></div><div><b><br>
Level Characteristics</b></div><div>
Provide leadership at a CSU, departmental, institutional, community or regional/national level. Lead change by constantly seeking creative solutions to improve quality and efficiency in the delivery of patient care.</div><div></div><div><b><br>
Minimum Qualifications</b></div><div></div><div><b><br>
Education</b></div><div>
Work requires graduation from an accredited nursing program with a BSN degree.</div><div></div><div><b><br>
Experience</b></div><div>
Three years of experience required. Clinical Nurse II and III are eligible to apply for the CN IV Leader role. Applicants will perform the duties and responsibilities of the CN IV.</div><div></div><div><b><br>
Degrees, Licensures, Certifications</b></div><div>
Must have current or compact RN licensure in the state of North Carolina. BLS required.</div><br>
<br>
<div><p>Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.<br>
</p><br>
<br>
<div><p>Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas&mdash;an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.<br>
</p><br>
<div><b>Essential Physical Job Functions:</b>
</div><div><p>Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.</p></div></div></div></div>

Registered Nurse Leader - ED - Nights

<div><p>At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.</p><p></p><p><b><br>
About Duke University Hospital</b></p><p>
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Health hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.</p><p></p><p><br>
Plan and provide advanced and/or specialized nursing care for patients in accordance with guidelines established within the Discipline of Nursing Clinical Ladder Program and the North Carolina Board of Nursing.</p><p></p><p><br>
The position will provide local level leadership in the areas of administration, education, informatics and quality.</p><p></p><p><b><br>
Work Hours &amp; Shifts:</b></p><ul><li>
Full-Time - 40 hours per week</li><li>
Night Shift - 7p-7a</li><li>
Call requirement for back-up on another shift</li><li>
Weekend and holiday coverage as needed</li></ul><p></p><p><b><br>
Duties and Responsibilities</b></p><ul><li>
Identify care needs for patient populations across the continuum of care.</li><li>
Collaborate and provide leadership in the development of standards of care, patient/family education and staff education to address the needs of specific populations.</li><li>
Collaborate with multidisciplinary team and provide leadership within the delivery of patient care.</li><li>
Provide leadership in educational activities, departmental committees, research projects and other health-related projects.</li><li>
Provide evaluation, direction and guidance in the proper selection, use, care and control of material resources.</li><li>
Appraise quality and effectiveness of material and equipment and collaborate with appropriate departments to assist with vendor selection and feedback on performance.</li><li>
Guide the professional growth of others across the continuum of care through role modeling, coaching and/or mentoring.</li><li>
This may include designing orientation modules, primary precepting of senior nursing students.</li><li>
Provide leadership at a departmental, entity, community or regional/national level for initiatives focused on improving the quality of care for populations of patients and growth of others.</li><li>
Conduct performance reviews.</li><li>
Effectively recommend personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities.</li><li>
Perform other related duties incidental to the work described herein.</li></ul><p></p><p><b><br>
CNIV Pathways</b></p><p>
Leadership/Regulatory: Monitor clinical practice and ensure compliance to practice standards and regulatory standards. Collaborate with unit/clinic leadership to coach and mentor nursing colleagues. Influence recruitment and development of staff.</p><p></p><p><br>
Education: Plan and deliver in house education sessions or collaborate with subject matter experts. Keep up to date with evidence-based nursing practices and adult education. Assess educational needs of staff. Partners with clinical nurse educator and clinical nurse specialist to address unit educational needs.</p><p></p><p><br>
Informatics: Serve as a superuser for clinical information systems. Disseminate and communicate information to staff regarding adoption of or changes to technology. Facilitate service tickets and troubleshoot efficiency concerns with staff. Provide training and technology education support on the unit. Serve as a change agent and facilitate adoption of new technology on the unit.</p><p></p><p><br>
Quality/Research/Innovation: Collaborate with subject matter experts to analyze patient care data to identify trends and areas for improvement. Participate in multidisciplinary committees focused on quality and patient safety. Provide guidance and support to nursing staff in quality assurance and best practices. Engage in research and innovation initiatives to develop new methodologies and technologies for enhancing patient care.</p><p></p><p><b><br>
Required Qualifications</b></p><p><b>
Education</b></p><p>
Work requires graduation from an accredited nursing program with a BSN degree.</p><p></p><p><b><br>
Experience</b></p><p>
Applicants must meet all requirements set forth by the DUHS Career Ladder Program for level IV.</p><p>
Emergency Department experience is required</p><p></p><p><b><br>
Degrees, Licensure, and/or Certification</b></p><p>
Must have current or compact RN licensure in the state of North Carolina. BLS required.</p><p></p><p><b><br>
Knowledge, Skills, and Abilities</b></p><ul><li>
Knowledge of scope of the registered nurse, licensed practical nurse and Unlicensed staff.</li><li>
Knowledge of and appropriate application of the nursing process</li><li>
Knowledge of professional theory, practice and procedure</li><li>
Ability to assess nursing needs of acute and chronically ill patients and their families</li><li>
Ability to independently seek out resources and work collaboratively</li><li>
Ability to establish and maintain effective working relationships</li><li>
Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others</li><li>
Ability to teach patients and families in accordance with the nursing plan of care</li><li>
Ability to use sensory and cognitive functions to process and prioritize information, treatment, and follow-up</li><li>
Ability to use fine motor skills</li><li>
Competent in BLS and/or other specialized life support requirements designated by work area</li><li>
Ability to record activities, document assessments, plan of care, interventions, evaluation and re-evaluation of patient status</li><li>
Ability to use computer and learn new software programs</li><li>
Ability to document and communicate pertinent information using computer and/or paper documentation tools</li><li>
Ability to navigate the entity to provide clinical care for patients</li><li>
Ability to withstand prolonged standing and walking</li><li>
Ability to remain focused and organized</li><li>
Working knowledge of procedures and techniques involved in administering routine and special treatments to patients</li><li>
Working knowledge of infection control procedures and safety precautions</li><li>
Working knowledge and completion of appropriate The Joint Commission (TJC) and other regulatory requirements</li><li>
Pre-employment Physical Capacity Testing Required</li></ul><p></p><p><b><br>
Distinguishing Characteristics</b></p><ul><li>
Provide leadership at a CSU, departmental, institutional, community or regional/national level.</li><li>
Lead change by constantly seeking creative solutions to improve quality and efficiency in the delivery of patient care.</li><li>
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position.</li><li>
Employees may be directed to perform job-related tasks other than those specifically presented in this description.</li></ul><br>
<p></p>
<br>
<div><p>Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.<br>
</p><br>
<br>
<div><p>Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas&mdash;an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.<br>
</p><br>
<div><b>Essential Physical Job Functions:</b>
</div><div><p>Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.</p></div></div></div></div>

RN/Registered Nurse Leader (NIGHTS) - Emergency Department

Join Duke Health and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.