Qureos Mentor

Duly Health and Care

<div>Overview:
<div><b>
Certified Medical Assistant - Family Practice - Orland Park</b></div><br>
<div></div><ul><li>
Full-Time, 40 hours per week</li><li>
Clinic Hours: Monday-Friday, hours vary</li><li>
Location: 14741 Ravinia Avenue<br>
Orland Park, Illinois 60467</li><li>
Travel: As needed.</li></ul><div></div><div><b><br>
Benefits:</b></div><ul><li><i>
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.</i></li><li><i>
Access to a mental health benefit at no cost.</i></li><li><i>
Employer provided life and disability insurance.</i></li><li><i>
$5,250 Tuition Reimbursement per year.</i></li><li><i>
Immediate 401(k) match.</i></li><li><i>
40 hours paid volunteer time off.</i></li><li><i>
A culture committed to community engagement and social impact.</i></li><li><i>
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.</i></li></ul>
Responsibilities:
<ul><li>Greet patients and assist with registration, scheduling, measuring vital signs and collecting health history</li><li>
Provide support to physicians during examinations, minor office surgeries, dressing changes and other first aid procedures
</li><li>Certified medical assistants may assist with immunizations or injections</li><li>
Assist patients with prescription requests, address pharmacy callbacks, provider orders, update charting and filing
</li><li>Conduct onsite lab testing to include: EKG, pulmonary function, blood glucose and urine pregnancy tests
</li><li>Maintains clean, warm and inviting examination rooms for patient visits
</li><li>Provide excellent customer service exemplifying Duly Health and Care CARE values</li><li>
Some travel to assist other local clinics may be required</li></ul>
Qualifications:
<ul><li>High school diploma or GED required</li><li>
Completion of Medical Assistant educational program or higher education courses in health sciences or related experience required</li><li>
Several of our clinical specialties including Internal Medicine, Pediatrics, and Family Practice, require active medical assistant certification through one of the following:
</li><li><ul><li>American Medical Technologists (AMT)</li><li>
National Center for Competency Testing (NCCT)</li><li>
National Healthcareer Association (NHA)</li><li>
American Registry of Medical Assistants (ARMA)</li><li>
American Association of Medical Assistants (AAMA)</li></ul></li><li>
CPR certification or willing to become certified upon hire required</li><li>
May require phlebotomy certification to be completed within 90 days of hire</li><li>
Prior experience working as an MA, CMA, CNA, EMT <b>or</b> 2 years of prior experience working in a medical office assisting with patient care</li></ul><div></div><div><br>
The compensation for this role includes a base pay range of $21.43-23.63 for a Medical Assistant; Certified or Registered Medical Assistant the base pay range is $22.97-24.57, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.</div></div>

Certified Medical Assistant - Family Practice

<div>Overview:
<div><b>
Rehabilitation Technician</b><b> - Naperville - Physical/Occupational Therapy</b></div><div></div><div><b><br>
Position Highlights</b>:</div><ul><li>
Full-Time; 40 hours/week</li><li>
Hours: Monday-Friday; hours vary between 7:00am-7:00pm; must work two evenings until 7:00pm.</li><li>
Location: Naperville - Rickert office</li><li>
Travel: Expected to travel other sites for coverage needs</li></ul><div><b>
Benefits:</b></div><ul><li><i>
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.</i></li><li><i>
Access to a mental health benefit at no cost.</i></li><li><i>
Employer provided life and disability insurance.
</i></li><li><i>$5,250 Tuition Reimbursement per year.</i></li><li><i>
Immediate 401(k) match.
</i></li><li><i>40 hours paid volunteer time off.</i></li><li><i>
A culture committed to community engagement and social impact.</i></li><li><i>
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.</i></li></ul>
Responsibilities:
<ul><li><div>
Under the direct supervision of the Clinic Director, the Rehabilitation Technician will be responsible for:</div><ul><li>
Patient care, support, and guidance</li><li><ul><li>
Execute plans of care under guidance of PT/OT providers.</li><li>
Proper set up and adjustment of exercise equipment.</li><li>
Assist with set up and delivery of modalities (e.g., electrical stimulation, ultrasound, hot/cold packs, etc.)</li><li>
Utilize appropriate educational techniques including demonstration and cueing to ensure patient understanding of exercises.</li><li>
Monitor patient safety and response to exercise intensity.</li><li>
Discuss patient performance with PT/OT provider.</li></ul></li></ul><ul><li>
Clinic flow</li><li><ul><li>
Monitor patient arrivals to department.</li><li>
Start patients on time for scheduled appointments/keep patients apprised of any clinician delays.</li><li>
Maintain cleanliness of clinic, including waiting areas, exam rooms, and all equipment.</li><li>
Order all supplies to keep clinic stocked, under direction from Manager.</li></ul></li></ul><ul><li>
Front end tasks</li><li><ul><li>
Perform necessary front-end tasks including but not limited to check-in, co-pay/financial responsibility collection, answering phones, and scheduling future appointments.</li><li>
Communicate via chat with PT/OT and Chiropractic referral team regarding patient insurance benefits.</li><li>
Schedule management for clinicians (i.e., patient confirmation calls, rescheduling patients as needed).</li></ul></li></ul></li></ul>
Qualifications:
<ul><li>CPR certification required (certification offered through Duly Health and Care)</li><li>
High School Diploma</li><li>
Knowledge of common medical terminology and abbreviations.</li><li>
Understand principles, as well as contraindications/precautions in the use of therapy modalities.</li><li>
Can identify proper patient set-up on each piece of equipment with the ability to adjust.</li><li>
Identify planes of movement and demonstrate proper exercise positioning.</li><li>
Team-oriented.</li><li>
Attention to detail and follow-through.</li><li>
Problem solving, lateral thinking and reasoning skills.</li><li>
Communication skills.</li></ul><p>
The compensation for this role includes a base pay range of $15.10-18.00 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.</p></div>

Rehabilitation Technician - Naperville

<div>Overview:
<div><b>
Position Highlights</b>:</div><ul><li>
Full-Time, 40 hours/week</li><li>
Hours: Monday- Friday; Must be willing to work variable 8 hour shifts in between the hours of 7:00am-6pm. Every Other Saturday Required- 7:00am-1:00pm.</li><li>
Location: Woodridge. Travel Required.</li></ul><div><b>
Benefits:</b></div><ul><li><i>
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.</i></li><li><i>
Access to a mental health benefit at no cost.</i></li><li><i>
Employer provided life and disability insurance.
</i></li><li><i>$5,250 Tuition Reimbursement per year.</i></li><li><i>
Immediate 401(k) match.
</i></li><li><i>40 hours paid volunteer time off.</i></li><li><i>
A culture committed to community engagement and social impact.</i></li><li><i>
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.</i></li></ul><br>
<p></p>
Responsibilities:
<div>
Under the general supervision of the Laboratory Director, Manager or Supervisor, the Phlebotomist I performs Laboratory procedures in Phlebotomy and other Specimen Collections, Specimen Processing and/or any other General duties, as necessary, under the direction of a licensed laboratory supervisor. The Phlebotomist I presents a professional, courteous and respectful demeanor when engaging with patients, co-workers, other staff and general public.</div><div></div><div><br>
Depending on Practice Site Requirements, not all duties listed may be performed. However, it is expected MOST duties will be performed. Travel to other sites may be required.</div><br>
<div></div><ul><li>
Perform phlebotomy on adult and pediatric patients by vascular access (venipuncture) or capillary collection (finger stick) using aseptic protocols, accurate patient identification and proper labeling procedures.</li><li>
Monitor phone and voice mail messages, as necessary</li><li>
Monitor collection supply inventory and order supplies as necessary</li><li>
Receive patients professionally and courteously utilizing AIDET and positive patient experience tools</li><li>
Perform specimen centrifugation, processing, prepping for reference lab transportation, storage and retrieval</li><li>
Utilize computer skills to accurately access patient/testing information, as necessary</li><li>
Produce patient demographic sheet and prepare additional paperwork to accompany specimens, as necessary</li><li>
Maintain a clean patient and working environment.</li><li>
Perform other assigned duties, as needed.</li></ul>
Qualifications:
<div><b>
Education</b></div><ul><li>
High School graduate or equivalent required</li><li>
National Phlebotomy Certification or qualified to sit for phlebotomy certification exam preferred</li><li>
Prior experience as a Phlebotomist <i>OR</i> an equivalent combination of graduation from a certified phlebotomy school coupled with work experience in a healthcare field preferred.</li><li>
Moderate knowledge of medical terminology, excellent verbal and written communication skills preferred.</li></ul><div></div><div><br>
The compensation for this role includes a base pay range of $17.65-26.50, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.</div></div>

Phlebotomist

<div>Overview:
<div><b>
Patient Service Representative &ndash; Naperville - Weight Loss Clinic</b></div><div></div><div><b><br>
Position Highlights</b>:</div><ul><li>
Full-Time, 40 hours/week</li><li>
Hours: Monday-Friday, day shift; hours vary</li><li>
Location: 1964 Springbrook Drive<br>
Naperville, Illinois 60564</li><li>
Travel: As needed.</li></ul><div></div><div><b><br>
Benefits:</b></div><ul><li><i>
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.</i></li><li><i>
Access to a mental health benefit at no cost.</i></li><li><i>
Employer provided life and disability insurance.
</i></li><li><i>$5,250 Tuition Reimbursement per year.</i></li><li><i>
Immediate 401(k) match.
</i></li><li><i>40 hours paid volunteer time off.</i></li><li><i>
A culture committed to community engagement and social impact.</i></li><li><i>
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.</i></li></ul>
Responsibilities:
<div>
The Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations. This role includes but is not limited to greeting and checking in patients, answering phones, scheduling appointments, collecting co-pays, outbound calling, referral management, and maintaining accurate records in the EPIC system. The Patient Service Representative helps create a welcoming and efficient environment that supports quality care and a positive patient experience.</div><div><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></div><div></div><ul><li><br>
Greets patients warmly and professionally during check-in, check-out, and appointment scheduling. Conducts regular lobby checks to maintain cleanliness and ensure patient comfort.</li><li>Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups.</li><li>Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented.</li><li>Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail.</li><li>Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments.</li><li>Clearly communicates information about Duly clinical personnel to patients and other individuals.</li><li>Assists with scheduling follow-up and in-house Specialist referral appointments, ensuring patients are connected to appropriate services and specialists.</li><li>Participates actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.</li><li>Reviews performance dashboards daily to monitor key metrics in Scheduling &amp; Access,Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results.</li><li>Maintains strict patient confidentiality and adheres to HIPAA standards in all interactions and documentation.</li><li>Monitors patient wait times and communicates delays with empathy and professionalism to enhance the patient experience.</li><li>Performs additional duties and special projects as assigned to support departmental goals and improve service delivery.</li></ul><br>
Qualifications:
<div><b>
EDUCATION and / or CERTIFICATION/LICENSURE:</b><br>
<ul><li>High School diploma or equivalent required</li></ul></div><div></div><div><b><br>
EXPERIENCE:</b><br>
<ul><li>Minimum 1 year of experience in a medical office or clinical setting preferred</li><li>Prior experience in a receptionist or front desk role strongly preferred</li></ul></div><div></div><div><b><br>
KNOWLEDGE SKILLS AND ABILITIES:</b><br>
<ul><li>Exceptional customer service skills and passion for serving others.</li><li>Outstanding verbal and written communication skills.</li><li>Proficiency in EPIC or similar EMR systems.</li><li>Knowledge of medical office procedures and insurance verification.</li><li>Skilled in operating phones, personal computers, software and other basic IT systems.</li><li>Proficient in Microsoft Office Suite products including Excel, Word and Outlook.</li><li>Detail-oriented with excellent organizational and time management skills.</li><li>Ability to handle sensitive information with discretion.</li><li>Positive, professional, collaborative, and adaptable attitude.</li></ul></div><div><b><br>
PHYSICAL AND MENTAL DEMANDS:</b><br>
<ul><li>Ability to sit, stand, walk, bend, and stretch for extended periods</li><li>Vision must be correctable to 20/20; normal hearing required for phone communication</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions</li></ul></div><div></div><div><br>
The compensation for this role includes a base pay range of $15.10-22.70, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.</div></div>

Patient Services Representative- Weight Loss Clinic

<div>Overview:
<div><b>
Patient Service Representative &ndash; Plainfield - Internal Medicine</b></div><div></div><div><b><br>
Position Highlights</b>:</div><ul><li>
Full-Time, 40 hours per week</li><li>
Clinic Hours: Monday-Friday, day shift; hours vary</li><li>
Location: 24020 West Riverwalk Court<br>
Plainfield, Illinois 60544</li><li>
Travel: As needed.</li></ul><div></div><div><b><br>
Benefits:</b></div><ul><li><i>
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.</i></li><li><i>
Access to a mental health benefit at no cost.</i></li><li><i>
Employer provided life and disability insurance.
</i></li><li><i>$5,250 Tuition Reimbursement per year.</i></li><li><i>
Immediate 401(k) match.
</i></li><li><i>40 hours paid volunteer time off.</i></li><li><i>
A culture committed to community engagement and social impact.</i></li><li><i>
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.</i></li></ul>
Responsibilities:
<div>
The Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations. This role includes but is not limited to greeting and checking in patients, answering phones, scheduling appointments, collecting co-pays, outbound calling, referral management, and maintaining accurate records in the EPIC system. The Patient Service Representative helps create a welcoming and efficient environment that supports quality care and a positive patient experience.</div><div><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></div><div></div><ul><li><br>
Greets patients warmly and professionally during check-in, check-out, and appointment scheduling. Conducts regular lobby checks to maintain cleanliness and ensure patient comfort.</li><li>Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups.</li><li>Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented.</li><li>Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail.</li><li>Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments.</li><li>Clearly communicates information about Duly clinical personnel to patients and other individuals.</li><li>Assists with scheduling follow-up and in-house Specialist referral appointments, ensuring patients are connected to appropriate services and specialists.</li><li>Participates actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.</li><li>Reviews performance dashboards daily to monitor key metrics in Scheduling &amp; Access,Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results.</li><li>Maintains strict patient confidentiality and adheres to HIPAA standards in all interactions and documentation.</li><li>Monitors patient wait times and communicates delays with empathy and professionalism to enhance the patient experience.</li><li>Performs additional duties and special projects as assigned to support departmental goals and improve service delivery.</li></ul><br>
Qualifications:
<div><b>
EDUCATION and / or CERTIFICATION/LICENSURE:</b><br>
<ul><li>High School diploma or equivalent required</li></ul></div><div></div><div><b><br>
EXPERIENCE:</b><br>
<ul><li>Minimum 1 year of experience in a medical office or clinical setting preferred</li><li>Prior experience in a receptionist or front desk role strongly preferred</li></ul></div><div></div><div><b><br>
KNOWLEDGE SKILLS AND ABILITIES:</b><br>
<ul><li>Exceptional customer service skills and passion for serving others.</li><li>Outstanding verbal and written communication skills.</li><li>Proficiency in EPIC or similar EMR systems.</li><li>Knowledge of medical office procedures and insurance verification.</li><li>Skilled in operating phones, personal computers, software and other basic IT systems.</li><li>Proficient in Microsoft Office Suite products including Excel, Word and Outlook.</li><li>Detail-oriented with excellent organizational and time management skills.</li><li>Ability to handle sensitive information with discretion.</li><li>Positive, professional, collaborative, and adaptable attitude.</li></ul></div><div><b><br>
PHYSICAL AND MENTAL DEMANDS:</b><br>
<ul><li>Ability to sit, stand, walk, bend, and stretch for extended periods</li><li>Vision must be correctable to 20/20; normal hearing required for phone communication</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions</li></ul></div><div></div><div><br>
The compensation for this role includes a base pay range of $15.10-22.70, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.</div></div>

Patient Service Representative - Internal Medicine

<div>Overview:
<div><b>
Position Highlights</b>:</div><ul><li>
Full-Time, 40 hours</li><li>
Hours: Monday- Friday; occasional Saturday rotation</li><li>
Location: Warrenville</li></ul><div><b>
Benefits:</b></div><ul><li><div><ul><li><i>
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.</i></li><li><i>
Access to a mental health benefit at no cost.</i></li><li><i>
Employer provided life and disability insurance.
</i></li><li><i>$5,250 Tuition Reimbursement per year.</i></li><li><i>
Immediate 401(k) match.
</i></li><li><i>40 hours paid volunteer time off.</i></li><li><i>
A culture committed to community engagement and social impact.</i></li><li><i>
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.</i></li></ul></div></li></ul>
Responsibilities:
<div>
The Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations. This role includes but is not limited to greeting and checking in patients, answering phones, scheduling appointments, collecting co-pays, outbound calling, referral management, and maintaining accurate records in the EPIC system. The Patient Service Representative helps create a welcoming and efficient environment that supports quality care and a positive patient experience.</div><div><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></div><div></div><ul><li><br>
Greets patients warmly and professionally during check-in, check-out, and appointment scheduling. Conducts regular lobby checks to maintain cleanliness and ensure patient comfort.</li><li>Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups.</li><li>Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented.</li><li>Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail.</li><li>Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments.</li><li>Clearly communicates information about Duly clinical personnel to patients and other individuals.</li><li>Assists with scheduling follow-up and in-house Specialist referral appointments, ensuring patients are connected to appropriate services and specialists.</li><li>Participates actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.</li><li>Reviews performance dashboards daily to monitor key metrics in Scheduling &amp; Access,Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results.</li><li>Maintains strict patient confidentiality and adheres to HIPAA standards in all interactions and documentation.</li><li>Monitors patient wait times and communicates delays with empathy and professionalism to enhance the patient experience.</li><li>Performs additional duties and special projects as assigned to support departmental goals and improve service delivery.</li></ul><br>
Qualifications:
<div><b>
EDUCATION and / or CERTIFICATION/LICENSURE:</b><br>
<ul><li>High School diploma or equivalent required</li></ul></div><div></div><div><b><br>
EXPERIENCE:</b><br>
<ul><li>Minimum 1 year of experience in a medical office or clinical setting preferred</li><li>Prior experience in a receptionist or front desk role strongly preferred</li></ul></div><div></div><div><b><br>
KNOWLEDGE SKILLS AND ABILITIES:</b><br>
<ul><li>Exceptional customer service skills and passion for serving others.</li><li>Outstanding verbal and written communication skills.</li><li>Proficiency in EPIC or similar EMR systems.</li><li>Knowledge of medical office procedures and insurance verification.</li><li>Skilled in operating phones, personal computers, software and other basic IT systems.</li><li>Proficient in Microsoft Office Suite products including Excel, Word and Outlook.</li><li>Detail-oriented with excellent organizational and time management skills.</li><li>Ability to handle sensitive information with discretion.</li><li>Positive, professional, collaborative, and adaptable attitude.</li></ul></div><div><b><br>
PHYSICAL AND MENTAL DEMANDS:</b><br>
<ul><li>Ability to sit, stand, walk, bend, and stretch for extended periods</li><li>Vision must be correctable to 20/20; normal hearing required for phone communication</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions</li></ul></div><div></div><div><br>
The compensation for this role includes a base pay range of $15.10-22.70, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.</div></div>

Patient Service Representative

<div>Overview:
<div><b>
Patient Service Rep- Lockport- PT</b></div><div></div><div><b><br>
Position Highlights</b>:</div><ul><li>
Part-Time, 24 hours/week</li><li>
Hours: Varied; Monday-Friday; 5pm-9pm. Saturday 6:45am/7:30am-4:00pm, Sunday 8:45am-4:00pm.</li><li>
Location: Lockport</li></ul><div><b>
Benefits:</b></div><ul><li><i>
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.</i></li><li><i>
Access to a mental health benefit at no cost.</i></li><li><i>
Employer provided life and disability insurance.</i></li><li><i>
$5,250 Tuition Reimbursement per year.</i></li><li><i>
Immediate 401(k) match.</i></li><li><i>
40 hours paid volunteer time off.</i></li><li><i>
A culture committed to community engagement and social impact.</i></li><li><i>
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.</i></li></ul>
Responsibilities:
<div>
The Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations. This role includes but is not limited to greeting and checking in patients, answering phones, scheduling appointments, collecting co-pays, outbound calling, referral management, and maintaining accurate records in the EPIC system. The Patient Service Representative helps create a welcoming and efficient environment that supports quality care and a positive patient experience.</div><div><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></div><div></div><ul><li><br>
Greets patients warmly and professionally during check-in, check-out, and appointment scheduling. Conducts regular lobby checks to maintain cleanliness and ensure patient comfort.</li><li>Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups.</li><li>Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented.</li><li>Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail.</li><li>Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments.</li><li>Clearly communicates information about Duly clinical personnel to patients and other individuals.</li><li>Assists with scheduling follow-up and in-house Specialist referral appointments, ensuring patients are connected to appropriate services and specialists.</li><li>Participates actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.</li><li>Reviews performance dashboards daily to monitor key metrics in Scheduling &amp; Access,Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results.</li><li>Maintains strict patient confidentiality and adheres to HIPAA standards in all interactions and documentation.</li><li>Monitors patient wait times and communicates delays with empathy and professionalism to enhance the patient experience.</li><li>Performs additional duties and special projects as assigned to support departmental goals and improve service delivery.</li></ul><br>
Qualifications:
<div><b>
EDUCATION and / or CERTIFICATION/LICENSURE:</b><br>
<ul><li>High School diploma or equivalent required</li></ul></div><div></div><div><b><br>
EXPERIENCE:</b><br>
<ul><li>Minimum 1 year of experience in a medical office or clinical setting preferred</li><li>Prior experience in a receptionist or front desk role strongly preferred</li></ul></div><div></div><div><b><br>
KNOWLEDGE SKILLS AND ABILITIES:</b><br>
<ul><li>Exceptional customer service skills and passion for serving others.</li><li>Outstanding verbal and written communication skills.</li><li>Proficiency in EPIC or similar EMR systems.</li><li>Knowledge of medical office procedures and insurance verification.</li><li>Skilled in operating phones, personal computers, software and other basic IT systems.</li><li>Proficient in Microsoft Office Suite products including Excel, Word and Outlook.</li><li>Detail-oriented with excellent organizational and time management skills.</li><li>Ability to handle sensitive information with discretion.</li><li>Positive, professional, collaborative, and adaptable attitude.</li></ul></div><div><b><br>
PHYSICAL AND MENTAL DEMANDS:</b><br>
<ul><li>Ability to sit, stand, walk, bend, and stretch for extended periods</li><li>Vision must be correctable to 20/20; normal hearing required for phone communication</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions</li></ul></div><div></div><div><br>
The compensation for this role includes a base pay range of $15.10-22.70, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.</div></div>

Patient Service Rep

Join Duly Health and Care and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.