Qureos Mentor

Duly Health and Care

<div>Overview:
<div><b>
Patietn Service Rep - Glen Ellyn - Pediatrics</b></div><div></div><div><b><br>
Position Highlights:</b></div><ul><li><b>
Full Time: </b>40 Hours/Week</li><li><b>
Hours: </b>Varied; Monday-Friday mix of 8:30am-5;00pm and 12:30pm-9:00pm. E/O Saturday 8:00am-2:00pm</li><li><b>
Location:</b> Glen Ellyn, travel other locations as needed.</li></ul><div><b>
Benefits:</b></div><ul><li><i>
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.</i></li><li><i>
Access to a mental health benefit at no cost.</i></li><li><i>
Employer provided life and disability insurance.
</i></li><li><i>$5,250 Tuition Reimbursement per year.</i></li><li><i>
Immediate 401(k) match.
</i></li><li><i>40 hours paid volunteer time off.</i></li><li><i>
A culture committed to community engagement and social impact.</i></li><li><i>
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.</i></li></ul>
Responsibilities:
<div>
The Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations. This role includes but is not limited to greeting and checking in patients, answering phones, scheduling appointments, collecting co-pays, outbound calling, referral management, and maintaining accurate records in the EPIC system. The Patient Service Representative helps create a welcoming and efficient environment that supports quality care and a positive patient experience.</div><div><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></div><div></div><ul><li><br>
Greets patients warmly and professionally during check-in, check-out, and appointment scheduling. Conducts regular lobby checks to maintain cleanliness and ensure patient comfort.</li><li>Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups.</li><li>Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented.</li><li>Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail.</li><li>Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments.</li><li>Clearly communicates information about Duly clinical personnel to patients and other individuals.</li><li>Assists with scheduling follow-up and in-house Specialist referral appointments, ensuring patients are connected to appropriate services and specialists.</li><li>Participates actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.</li><li>Reviews performance dashboards daily to monitor key metrics in Scheduling &amp; Access,Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results.</li><li>Maintains strict patient confidentiality and adheres to HIPAA standards in all interactions and documentation.</li><li>Monitors patient wait times and communicates delays with empathy and professionalism to enhance the patient experience.</li><li>Performs additional duties and special projects as assigned to support departmental goals and improve service delivery.</li></ul><br>
Qualifications:
<div><b>
EDUCATION and / or CERTIFICATION/LICENSURE:</b><br>
<ul><li>High School diploma or equivalent required</li></ul></div><div></div><div><b><br>
EXPERIENCE:</b><br>
<ul><li>Minimum 1 year of experience in a medical office or clinical setting preferred</li><li>Prior experience in a receptionist or front desk role strongly preferred</li></ul></div><div></div><div><b><br>
KNOWLEDGE SKILLS AND ABILITIES:</b><br>
<ul><li>Exceptional customer service skills and passion for serving others.</li><li>Outstanding verbal and written communication skills.</li><li>Proficiency in EPIC or similar EMR systems.</li><li>Knowledge of medical office procedures and insurance verification.</li><li>Skilled in operating phones, personal computers, software and other basic IT systems.</li><li>Proficient in Microsoft Office Suite products including Excel, Word and Outlook.</li><li>Detail-oriented with excellent organizational and time management skills.</li><li>Ability to handle sensitive information with discretion.</li><li>Positive, professional, collaborative, and adaptable attitude.</li></ul></div><div><b><br>
PHYSICAL AND MENTAL DEMANDS:</b><br>
<ul><li>Ability to sit, stand, walk, bend, and stretch for extended periods</li><li>Vision must be correctable to 20/20; normal hearing required for phone communication</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions</li></ul></div><div></div><div><br>
The compensation for this role includes a base pay range of $15.10-22.70, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.</div></div>

Patient Service Rep-Glen Ellyn-Peds

<div>Overview:
<div><b>
Certified Medical Assistant - Glen Ellyn- Pediatrics</b></div><div>
** Multiple positions Available **</div><div></div><div><b><br>
Position Highlights:</b></div><ul><li><b>
Full Time: </b>40 Hours/Week</li><li><b>
Hours: </b>Monday-Friday, 8:30am-5:00pm or 8:00am-4:30pm. Saturdays as needed.</li><li><b>
Location:</b> Glen Ellyn, travel other locations as needed</li></ul><div><b>
Benefits:</b></div><ul><li><i>
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.</i></li><li><i>
Access to a mental health benefit at no cost.</i></li><li><i>
Employer provided life and disability insurance.
</i></li><li><i>$5,250 Tuition Reimbursement per year.</i></li><li><i>
Immediate 401(k) match.
</i></li><li><i>40 hours paid volunteer time off.</i></li><li><i>
A culture committed to community engagement and social impact.</i></li><li><i>
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.</i></li></ul><div>
This position works alongside the pediatric triage nurses in the office setting. Handling incoming and outgoing patient calls for over 50 providers in the different pediatric offices. As well as MyChart in-basket work within the medical assistant scope of practice. Medical assistants will communicate effectively with the pediatric providers, triage nurses, and office staff. Flexing as needed to assist offices with patients, workflows, and processes.</div>
Responsibilities:
<ul><li>Greet patients and assist with registration, scheduling, measuring vital signs and collecting health history</li><li>
Provide support to physicians during examinations, minor office surgeries, dressing changes and other first aid procedures
</li><li>Certified medical assistants may assist with immunizations or injections</li><li>
Assist patients with prescription requests, address pharmacy callbacks, provider orders, update charting and filing
</li><li>Conduct onsite lab testing to include: EKG, pulmonary function, blood glucose and urine pregnancy tests
</li><li>Maintains clean, warm and inviting examination rooms for patient visits
</li><li>Provide excellent customer service exemplifying Duly Health and Care CARE values</li><li>
Some travel to assist other local clinics may be required</li></ul>
Qualifications:
<ul><li>High school diploma or GED required</li><li>
Completion of Medical Assistant educational program or higher education courses in health sciences or related experience required</li><li>
Several of our clinical specialties including Internal Medicine, Pediatrics, and Family Practice, require active medical assistant certification through one of the following:
</li><li><ul><li>American Medical Technologists (AMT)</li><li>
National Center for Competency Testing (NCCT)</li><li>
National Healthcareer Association (NHA)</li><li>
American Registry of Medical Assistants (ARMA)</li><li>
American Association of Medical Assistants (AAMA)</li></ul></li><li>
CPR certification or willing to become certified upon hire required</li><li>
May require phlebotomy certification to be completed within 90 days of hire</li><li>
Prior experience working as an MA, CMA, CNA, EMT <b>or</b> 2 years of prior experience working in a medical office assisting with patient care</li><li>
Prior experience using an electronic medical record preferred</li><li>
College graduates from a health sciences program interested in gaining patient care experience and in pursuing a career in healthcare are welcome to apply</li></ul><div>
The compensation for this role includes a base pay range of $21.43-23.63 for a Medical Assistant; Certified or Registered Medical Assistant the base pay range is $22.97-24.57, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.</div></div>

Certified Medical Assistant - Pediatric Triage- In Office

<div>Overview:
<div><b>
Position Highlights</b>:</div><ul><li>
Full-Time, 40 hours/week</li><li>
Hours: Monday-Friday.</li><li>
Location: Lockport</li></ul><div><b>
Benefits:</b></div><ul><li><i>
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.</i></li><li><i>
Access to a mental health benefit at no cost.</i></li><li><i>
Employer provided life and disability insurance.
</i></li><li><i>$5,250 Tuition Reimbursement per year.</i></li><li><i>
Immediate 401(k) match.
</i></li><li><i>40 hours paid volunteer time off.</i></li><li><i>
A culture committed to community engagement and social impact.</i></li><li><i>
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.</i></li></ul><p></p><div><br>
Under the Laboratory Director's or Supervisor's general supervision, the Histology Laboratory Assistant performs Laboratory procedures in General Laboratory processing and any other duties under the direction of a laboratory supervisor.</div>
Responsibilities:
<ul><li>Monitor/inventory/stock supplies and consumables</li><li>
Answer Lab phones</li><li>
Assist technologists in locating and retrieving/processing specimens.</li><li>
Make copies, fax results, and refill printer paper as needed</li><li>
Monitor lab expected list in Epic</li><li>
Accession all surgical pathology and cytology cases sent by the clinics.</li><li>
Verify specimens sent from the clinic that have no labeling discrepancies. If labeling discrepancies are noticed, contact the clinic for verification before processing.</li><li>
Fill out RL6 for any discrepancies.</li><li>
Process cytology specimens for cytotechnologists to screen.</li><li>
Triage slides to proper locations &ndash; utilize packing lists when necessary</li><li>
Monitor faxes and send slides/blocks to outside facilities as requested.</li><li>
File blocks and slides.</li><li>
Processor and Stainer maintenance.</li><li>
Complete daily maintenance charts and report any defects or malfunctions to lab management.</li><li>
Maintain a neat and orderly work area. Dispose of hazardous material and sharps following established procedures.</li><li>
Conform to laboratory timekeeping procedures.</li><li>
Maintain a safe work environment and conform to all company safety guidelines and requirements.</li><li>
Maintain a pleasant, courteous attitude at work and openly communicate with co-workers/supervisor regarding work issues, suggestions, etc.</li></ul><div></div><div><br>
Other duties as designated by Supervisor</div>
Qualifications:
<div><b>
Education</b></div><ul><li>
High school graduate or equivalent</li><li>
Associate degree in biological, life science, or other related field preferred</li><li>
Knowledge of medical terminology</li><li>
Excellent verbal, written, and clerical skills</li><li>
Excellent verbal communication/phone skills</li><li>
Service Orientation/ Patient Experience</li><li>
Oral communication</li><li>
Written communication and comprehension</li><li>
Team player</li><li>
Attention to detail</li><li>
Able to prioritize</li><li>
High level of accuracy in all phases of the job</li><li>
Able to correctly and carefully perform testing after training</li><li>
 1+ years of experience</li></ul><p>
The compensation for this role includes a base pay range of $16.30-24.50/hr, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.</p></div>

Laboratory Assistant- Pathology

<div>Overview:
<div>
At Duly Health and Care, you are empowered to deliver care that reflects the full scope of your training &ndash; with autonomy, purpose, and the full support of a robust, collaborative network. With access to more than 1,200 partner providers across 50+ specialties, six ambulatory surgery centers, comprehensive ambulatory services including imaging, laboratory services, physical and occupational therapy, and more, you have access to all the resources you need to provide exceptional patient care and perfect the practice of medicine every day.</div><div></div><div><br>
Duly Health and Care Oak Brook is seeking a APP who is committed to empowering health and elevating care for our patients while also pursuing innovative solutions with their care team that move healthcare forward.</div>
Responsibilities:
<div><b>
As an APP at Duly, you will get the opportunity to:</b></div><ul><li>
Practice at the top of your license and form trusting relationships working under the direct supervision of your collaborating physician, Dr. Zaid Jabbar, MD, MS | Duly Health and Care.</li><li>
Gain increased autonomy and independence in decision making with support from Dr. Jabbar.</li><li>
Impact care delivery and patient satisfaction by having a voice in clinical decisions.</li><li>
Develop a relationship and partnership with Dr. Jabbar clinical staff members, and management.</li><li>
Join a collaborative team and participate in a structured training program including orientation, shadowing, and onboarding</li><li>
Complete patient examinations and treatment, order diagnostic and therapeutic modalities, prescribe medication, provide patient and family education, and complete documentation.</li><li>
Strong internal referral network and collaborative provider partners across Weight Loss and more than 1,600 Duly providers</li><li>
Live and work in the vibrant suburbs of Chicago with excellent schools and convenient access to some of the nation's leading healthcare facilities</li></ul><div>
Duly Health and Care provides a valuable benefits program that&rsquo;s made to meet the various needs of our team members and their families.</div><ul><li>
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.</li><li>
Employer provided life and disability insurance.
</li><li>Flexible Spending Account/Health Savings Account</li><li>
401K</li><li>
Vacation, Sick Time, Volunteer Days, and Paid Holidays</li><li>
Employee Discounts and Tuition Assistance</li><li>
$2,500 in CME funds<i>.</i></li></ul>
Qualifications:
<ul><li>Graduation from an approved school for Physician Assistant Or Nurse Practitioner-Masters Degree.</li><li>
Licensed or ability to obtain licensure in the state of Illinois</li><li>
Previous experience in Weight Loss or similar setting.<ul><li>
New Graduate APP candidates encouraged to apply.</li></ul></li></ul><div><br>
If you are dedicated to pursuing the absolute best &ndash; for our patients and the future of healthcare &ndash; you belong at Duly.</div><div></div><div><br>
***The anticipated base compensation range for this position is $100,000-140,000, depending upon the applicant&rsquo;s qualifications and experience. In addition to the base compensation, this position may also be eligible for a sign-on bonus.</div></div>

Nurse Practitioner - Weight Management

Join Duly Health and Care and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Duly Health and Care

About Company

Patient Service Rep-Glen Ellyn-Peds

Certified Medical Assistant - Pediatric Triage- In Office

Laboratory Assistant- Pathology

Nurse Practitioner - Weight Management