Urwah Admin

Efrotech Private Limited

1. Job Description:&middot; Check and analyze ticket priorities, and respond accordingly.&middot; Resolve client issues within the given SLA.&middot; Provide customers with step-by-step guidance by troubleshooting issues, asking targeted questions, and providing prompt responses to resolve the ticket.&middot; If there is a bug in the application, forward the ticket to the development team.&middot; Provide all necessary information regarding the development ticket to the developer.&middot; If there is a new custom request, close the ticket after informing the client, and forward the client&rsquo;s requirement to the implementation &amp; Sales team via email.&middot; Investigate the root causes of issues/bugs to fix them permanently before deployment at the customer&rsquo;s end.&middot; Follow up on development related tickets with the development team and update the response on ticket accordingly.&middot; Responsible for conducting training sessions for team members and new joiners.2. Job Specification:&middot; Bachelor&rsquo;s Degree in BSIT/BSCS/ BSSE or relevant certification.&middot; Candidate must have minimum 02+ years of experience in the relevant field&middot; Excellent analytical and problem-solving skills.&middot; Exceptional ability to prioritize and diagnose problems.&middot; Good interpersonal skillsWork Location: In person

Software Support Executive

Join Efrotech Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Efrotech Private Limited

About Company

Software Support Executive