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Emergency 24 Inc

<div>Data Management Specialist 
Full-Time | Data Entry &amp; Customer Support | On-Site
About the Company 
Emergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long-term career opportunities in a critical, life-safety industry.
Position Summary 
The Data Management Specialist plays a key role in maintaining accurate customer account information while supporting both internal teams and external clients. This position is responsible for entering and updating subscriber data, assisting with account setup, and providing customer support related to account management systems.
This role requires strong attention to detail, the ability to navigate complex systems, and a commitment to delivering a high level of service. The Data Management Specialist serves as a reliable resource for customers by answering questions, troubleshooting issues, and ensuring account information is accurate and up to date.
Key Responsibilities
<div>Data Entry &amp; Account Management 
<ul><li>Accurately enter new subscriber account data and update existing records</li><li>Maintain and verify account information for accuracy and completeness</li><li>Navigate internal systems to manage customer account data efficiently</li><li>Ensure data integrity and compliance with company standards</li></ul></div>
<div>Customer Support &amp; Communication 
<ul><li>Provide support to customers via phone and email</li><li>Assist with account setup and portal navigation</li><li>Troubleshoot account or access-related issues</li><li>Answer questions related to processes, procedures, and services</li><li>Deliver high-quality service through clear and professional communication</li></ul></div>
<div>Issue Resolution &amp; Coordination 
<ul><li>Identify and escalate complex issues to the appropriate departments</li><li>Collaborate with internal teams to resolve customer concerns</li><li>Follow up to ensure timely resolution of requests</li></ul></div>
<div>Performance &amp; Compliance 
<ul><li>Maintain strict confidentiality of customer and company data</li><li>Meet daily productivity and accuracy expectations</li><li>Follow established processes and data handling procedures</li></ul></div><div>
Skills &amp; Qualities 
<ul><li>Strong attention to detail and accuracy</li><li>Excellent communication and customer service skills</li><li>Highly organized with the ability to manage multiple tasks</li><li>Ability to follow structured processes and procedures</li><li>Strong problem-solving and troubleshooting skills</li><li>Comfortable working both independently and in a team environment</li><li>Adaptable in a fast-paced setting</li></ul></div><div>
Experience 
<ul><li>Previous experience in data entry, customer service, or administrative support preferred</li><li>Experience working with account management systems or databases is a plus</li></ul></div><div>
Education &amp; Requirements 
<ul><li>High school diploma or equivalent required</li><li>Proficiency in Microsoft Office (Excel, Word)</li><li>Ability to maintain confidentiality when handling sensitive information</li><li>Reliable commute to Des Plaines, IL</li></ul></div>
Benefits<ul><li>
Medical, dental, and vision insurance</li><li>
STD, pet insurance and more</li><li>
Paid time off</li><li>
Incentive and bonus programs</li><li>
Retirement plan options/401K</li><li>
Career growth and advancement opportunities</li></ul>
Physical &amp; Work Requirements<ul><li>
Ability to sit/stand for extended periods at a computer workstation</li><li>
Ability to speak clearly and listen attentively for prolonged periods</li><li>
Ability to view computer screens and read information accurately, including small text</li><li>
Ability to use multiple screens, a keyboard, mouse, and telephone simultaneously</li><li>
Ability to input data accurately while speaking with callers</li><li>
Ability to multitask, remain alert, and maintain focus during repetitive tasks</li><li>
Ability to respond quickly and calmly to urgent or emergency situations</li></ul>
Equal Opportunity Employer 
We are committed to providing an inclusive and professional workplace. Employment decisions are based on qualifications, merit, and business needs, without regard to any status protected by applicable law.</div>

Data Management Specialist

Job Title: Alarm Monitoring Center Shift Manager Department: Operations Reports To: Senior Operations Manager / Operations Director Location: Des Plaines, IL Employment Type: Full-Time (Shift-Based, 24/7 Operations) Position Summary The Alarm Monitoring Center Shift Manager is responsible for leading and supervising monitoring center staff during assigned shifts to ensure the continuous, efficient, and accurate monitoring of alarms, emergency signals, and customer service requests. This role ensures operational excellence, adherence to company procedures, and high-quality service delivery in a 24/7 mission-critical environment. ey Responsibilities 1. Shift Leadership &amp; Operations Supervise daily monitoring center operations during the assigned shift. Oversee real-time alarm handling, dispatching, and escalation processes to ensure timely responses. Maintain shift logs, activity reports, and performance metrics. Ensure compliance with company policies, industry standards, and regulatory requirements. Manage workload distribution and ensure proper staffing levels. 2. Staff Management &amp; Development Lead, coach, and motivate monitoring center operators to meet performance and quality standards. Conduct training sessions and performance feedback discussions. Support the mentoring and continued training of new operators. Promote a positive and professional work environment. 3. Incident Response &amp; Escalation Serve as the point of contact for critical incidents, customer escalations, and system alerts. Ensure accurate documentation and post-incident analysis. 4. Systems &amp; Process Management Monitor the performance of alarm monitoring systems and report technical issues promptly. Ensure operators follow standard operating procedures (SOPs) and escalation protocols. 5. Reporting &amp; Communication Prepare and submit shift reports to senior management. Communicate operational updates and handovers between shifts. Participate in regular operations meetings. Working Conditions 24/7 operation environment &mdash; must be available for rotating shifts, weekends, and holidays. Fast-paced, high-stress, and technology-driven workspace. May involve extended periods of sitting and monitoring multiple screens. Performance Indicators Alarm response times and accuracy. Staff performance and morale. Compliance with SOPs and regulatory requirements. Customer satisfaction and incident resolution quality. Qualifications Education &amp; Experience High school diploma or equivalent required; associate or bachelor&rsquo;s degree in security management, criminal justice, or related field preferred. Minimum 3&ndash;5 years of experience in an alarm monitoring center, dispatch center, or similar operations environment. At least 1&ndash;2 years in a supervisory or leadership role preferred. Skills &amp; Competencies Strong leadership and team management skills. Excellent communication and decision-making abilities. Ability to work under pressure and manage multiple priorities. Proficiency in alarm monitoring systems and dispatch software. Detail-oriented, reliable, and adaptable to shift work. Certifications (Preferred but Not Required) PERC (Permanent Employee Registration Card) or ability to get one Additional Security License (required by State of Oregon)

Operations Shift Manager

<div>Job Title: Alarm Monitoring Center Shift Manager
Department: Operations 
Reports To: Senior Operations Manager / Operations Director 
Location: Des Plaines, IL 
Employment Type: Full-Time (Shift-Based, 24/7 Operations)
Position Summary
The Alarm Monitoring Center Shift Manager is responsible for leading and supervising monitoring center staff during assigned shifts to ensure the continuous, efficient, and accurate monitoring of alarms, emergency signals, and customer service requests. This role ensures operational excellence, adherence to company procedures, and high-quality service delivery in a 24/7 mission-critical environment.
Key Responsibilities
1. Shift Leadership &amp; Operations<ul><li>
Supervise daily monitoring center operations during the assigned shift.</li><li>
Oversee real-time alarm handling, dispatching, and escalation processes to ensure timely responses.</li><li>
Maintain shift logs, activity reports, and performance metrics.</li><li>
Ensure compliance with company policies, industry standards, and regulatory requirements.</li><li>
Manage workload distribution and ensure proper staffing levels.</li></ul>
2. Staff Management &amp; Development<ul><li>
Lead, coach, and motivate monitoring center operators to meet performance and quality standards.</li><li>
Conduct training sessions and performance feedback discussions.</li><li>
Support the mentoring and continued training of new operators.</li><li>
Promote a positive and professional work environment.</li></ul>
3. Incident Response &amp; Escalation<ul><li>
Serve as the point of contact for critical incidents, customer escalations, and system alerts.</li><li>
Ensure accurate documentation and post-incident analysis.</li></ul>
4. Systems &amp; Process Management<ul><li>
Monitor the performance of alarm monitoring systems and report technical issues promptly.</li><li>
Ensure operators follow standard operating procedures (SOPs) and escalation protocols.</li></ul>
5. Reporting &amp; Communication<ul><li>
Prepare and submit shift reports to senior management.</li><li>
Communicate operational updates and handovers between shifts.</li><li>
Participate in regular operations meetings.</li></ul>
Working Conditions<ul><li>
24/7 operation environment &mdash; must be available for rotating shifts, weekends, and holidays.</li><li>
Fast-paced, high-stress, and technology-driven workspace.</li><li>
May involve extended periods of sitting and monitoring multiple screens.</li></ul>
Performance Indicators<ul><li>
Alarm response times and accuracy.</li><li>
Staff performance and morale.</li><li>
Compliance with SOPs and regulatory requirements.</li><li>
Customer satisfaction and incident resolution quality.</li></ul>
Qualifications
Education &amp; Experience<ul><li>
High school diploma or equivalent required; associate or bachelor&rsquo;s degree in security management, criminal justice, or related field preferred.</li><li>
Minimum 3&ndash;5 years of experience in an alarm monitoring center, dispatch center, or similar operations environment.</li><li>
At least 1&ndash;2 years in a supervisory or leadership role preferred.</li></ul>
Skills &amp; Competencies<ul><li>
Strong leadership and team management skills.</li><li>
Excellent communication and decision-making abilities.</li><li>
Ability to work under pressure and manage multiple priorities.</li><li>
Proficiency in alarm monitoring systems and dispatch software.</li><li>
Detail-oriented, reliable, and adaptable to shift work.</li></ul>
Certifications (Preferred but Not Required)<ul><li>
PERC (Permanent Employee Registration Card) or ability to get one</li><li>
Additional Security License (required by State of Oregon)</li></ul></div>

Operations Manager

Join Emergency 24 Inc and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Emergency 24 Inc

About Company

Data Management Specialist

Operations Shift Manager

Operations Manager