Qureos Mentor

Empower Federal Credit Union

Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services.
 Empower FCU Core Values: Fairness, Integrity & Honesty
 
Empower FCU Strategic Pillars: 
<ul>
<li>World-Class Employee Experience</li>
<li>Best-In-Class Member Experience</li>
<li>Growth for Impact</li>
<li>Shared Value in the Community</li>
</ul>
Empower Federal Credit Union offers excellent benefits including...
 Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!
 
A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.
 Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.
 
Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.
 
Role: 
The Data Security Administrator is responsible for making sure that Empower FCU’s data security tools effectively identify, classify, label and monitor the sensitive information within the credit union’s network, and that controls designed to protect the data are operating effectively. This Data Security Administrator is a key member of the Information Security team, with a particular focus on understanding and managing data loss prevention (DLP), data exfiltration through various channels, and insider threat mitigation. The Data Security Administrator will work closely with data owners across the business to identify opportunities to tighten least-privilege access, minimize data replication, and work closely with the Compliance team to support data retention and deletion in alignment with applicable policies and regulations. Additionally, the role serves as subject matter expert in the use of Artificial Intelligence (AI) with respect to data security. The Data Security Administrator will advise Information Security management and other leadership on the secure use of AI-powered technologies and the risks associated with AI.
 
Location: Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month.
 Pay: This role pays $86,102.8560 to $129,154.2840 annually per year.
 
Essential Functions & Responsibilities:75% Data Security and Governance: 
<ul>
<li>Act as the subject matter expert on data security management and controls through the full data lifecycle, from generation to archiving and deletion.</li>
<li>Work in close partnership with the IT and Compliance teams on data governance, classification, data ownership, retention and deletion.</li>
<li>Lead the day-to-day operation of Microsoft Purview, including responding to alerts, fine-tuning configuration settings and strengthening policies as both the credit union and the available tools change over time.</li>
<li>Assist as needed with eDiscovery and data security investigations.</li>
<li>Ensure data security and governance procedures and related documentation remain current and accurate.</li>
<li>Assist as necessary with employee training in the credit union’s data security and governance practices.</li>
<li>Identify, classify, and inventory sensitive information across systems, repositories, and collaboration platforms to support the credit union's data governance and security objectives.</li>
<li>Maintain metrics and reports related to data classification, DLP incidents, risk activity, and overall program effectiveness.</li>
<li>Support internal and external audits, reporting, and testing, as they pertain to data security.</li>
</ul>
20% Artificial Intelligence Operations: 
<ul>
<li>Act as the subject matter expert for approved artificial intelligence (AI) systems and AI-powered technologies used within the credit union. Advise Information Security management, Project Management and other stakeholders on security when new uses for AI or AI-powered technologies are considered.</li>
<li>Maintain appropriate security controls on approved AI systems and enhance controls to detect, alert on and block the use of unapproved AI systems.</li>
<li>Monitor emerging AI-related security, privacy, and regulatory risks and recommend appropriate controls, policies, and governance practices.</li>
<li>Assist in employee training as necessary, regarding secure AI system usage.</li>
</ul>
5% Cyber Security Incident Response: 
<ul>
<li>Assist the Information Security team in cyber security incident handling, particularly as it relates to data security.</li>
<li>Seek ways to strengthen data security controls based on lessons learned to avoid similar events in the future.</li>
<li>Perform all other duties as assigned.</li>
</ul>
Performance Measurements: See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.
 
Knowledge and Skills: 
Experience: 3 to 5 years of relevant experience in Data Security, Data Governance, Information Governance, Data Lifecycle Management, Data Loss Prevention (DLP), or related disciplines, preferably in the financial industry (credit union, banks, etc.)
 
Highly desirable: Experience with Microsoft Purview, Microsoft 365 security technologies, or comparable data protection, governance, and compliance platforms.
 Education: Bachelor's degree in a relevant field (e.g., Information Security, Risk Management, Data Science).
 
Alternatively, candidates may qualify through a combination of relevant certifications or specialized training in in related technologies or disciplines along with job-specific experience.
 Interpersonal Skills: This position requires the ability to build effective working relationships across technology, compliance, legal, and business functions. The successful candidate must be able to communicate technical concepts to non-technical audiences, influence decision-making without direct authority, exercise sound judgment when handling sensitive information, and collaborate effectively on cross-functional initiatives.
 
Other Skills: 
<ul>
<li>Strong knowledge of data security, data governance, privacy, and information lifecycle management principles.</li>
<li>Experience administering Microsoft Purview, Microsoft 365 security technologies, or comparable data protection platforms.</li>
<li>Ability to analyze security events, identify trends, and recommend practical risk mitigation strategies.</li>
<li>Strong written and verbal communication skills, including the ability to present recommendations to technical and non-technical stakeholders.</li>
<li>Demonstrated project management and organizational skills, with the ability to manage competing priorities.</li>
<li>Ability to exercise discretion and maintain confidentiality when handling sensitive business and member information.</li>
<li>Continuous learning mindset with the ability to adapt to evolving technologies, regulatory requirements, and cybersecurity threats.</li>
<li>Availability to participate in security investigations and incident response activities as needed.</li>
<li>Ability to communicate positively with diverse populations and foster an inclusive culture.</li>
</ul>
Physical Requirements: 
<ul>
<li>Prolonged periods of sitting at a desk and working on a computer.</li>
<li>Regular use of hands and fingers to operate a computer, keyboard, and telephone.</li>
<li>Near visual acuity required for working with digital content.</li>
<li>Occasional light lifting of office supplies or equipment may be necessary (up to 20 pounds).</li>
<li>Ability to travel occasionally between credit union locations for meetings, training, or technology-related projects.</li>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</li>
</ul>
Work Environment: 
<ul>
<li>Hybrid work model requiring a minimum of 5 days per month in-office at the Syracuse, NY headquarters.</li>
<li>Standard office environment with moderate noise levels.</li>
<li>Regular collaboration with colleagues via Microsoft Teams, email, and in-person meetings.</li>
<li>Occasional travel to credit union locations for meetings, training, technology initiatives, or security-related projects.</li>
</ul>
Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Our Equal Employment Opportunity Policy Statement reaffirms our commitment.
 
Federal Labor Law Posters
 New York Labor Law Poster
 
Employment Eligibility Notices
 E-Verify
 Right to Work
 
Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below:
 
a) Fax: 315.455.5423
 b) US Mail: 1 Member Way Syracuse, NY 13212
 c) Phone: 800.462.5000

Data Security Administrator

Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services.
 Empower FCU Core Values: Fairness, Integrity & Honesty
 
Empower FCU Strategic Pillars: 
<ul>
<li>World-Class Employee Experience</li>
<li>Best-In-Class Member Experience</li>
<li>Growth for Impact</li>
<li>Shared Value in the Community</li>
</ul>
Empower Federal Credit Union offers excellent benefits including...
 Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!
 
A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.
 Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.
 
Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.
 
Role: 
As a Teller, you will be the frontline representative of the Credit Union, ensuring members receive accurate and friendly service for their financial transactions and banking needs. In this role, you will build strong member relationships, promote relevant products and services, and collaborate effectively with the team to help achieve the Credit Union’s goals. By maintaining careful attention to detail and adhering to all compliance standards, you will contribute to the Credit Union’s overall success and uphold its trusted reputation.
 The hourly pay range for this position is: $18.09-$27.14
 
Essential Functions & Responsibilities:25% Member Transaction Processing: 
<ul>
<li>Welcome members and process financial transactions, including deposits, withdrawals, transfers, and loan payments as requested by the member.</li>
<li>Ensure accuracy in all transactions and maintain proper cash and teller drawer management.</li>
</ul>
25% Product & Service Engagement: 
<ul>
<li>Engage members to identify opportunities and educate them about Credit Union products and services.</li>
<li>Cross-sell products such as deposit accounts, loan products, and services from corporate partners to build stronger member relationships.</li>
</ul>
20% Leadership & Team Collaboration: 
<ul>
<li>Exhibit leadership by setting a positive example for team members.</li>
<li>Foster an inclusive work culture that promotes teamwork and collaboration.</li>
<li>Encourage mutual support and assistance to ensure the success of the branch.</li>
</ul>
20% Accuracy & Compliance: 
<ul>
<li>Maintain accuracy with member transactions and cash handling, meeting required balancing and audit standards.</li>
<li>Adhere to all policies and procedures related to dual control, cash management, and the Code of Conduct.</li>
<li>Ensure compliance with all audit requirements and branch employee performance standards.</li>
</ul>
5% Professional Development & Knowledge: 
<ul>
<li>Stay informed about updates in Credit Union policies, security procedures, compliance, and consumer protection laws.</li>
<li>Participate in branch meetings and use available communication channels (e-mail, Teams, circulars, etc.) to stay current on changes.</li>
</ul>
5% Additional Duties: 
<ul>
<li>Availability to work flexible hours, including Saturdays, and at different branch locations as needed.</li>
<li>Perform all other duties as assigned.</li>
</ul>
Performance Measurements: 
See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.
 
Knowledge and Skills: 
Experience: 1 to 3 years of related experience in banking, customer service, sales, or cash handling.
 
Education: A high school diploma or GED is required.
 
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. The ability to be inclusive and work with a diverse team and clientele is a must. Positive communication and ability to work with those inside and outside the organization is required to build relationships, obtain information and solicit cooperation. Being able to receive constructive feedback and work towards effective change is also a necessity.
 
Other Skills: 
<ul>
<li>Proficiency with operating a 10-key calculator and computer.</li>
<li>High level of accuracy in data entry and transaction processing.</li>
<li>Comfortable using communication tools such as e-mail, Teams, and texting.</li>
</ul>
Physical Requirements: This position requires the employee to frequently sit, talk, hear, and use hands for handling tools and controls. Occasional tasks may involve standing, walking, reaching, stooping, kneeling, crouching, or crawling, with the ability to lift up to 50 pounds. Specific vision requirements include close vision and focus adjustment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Mentally, the role demands resourcefulness and problem-solving abilities on occasion, with frequent initiative-taking. The employee must consistently concentrate, exercise sound judgment, and remain patient while interacting with members, employees, and vendors.
 
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The normal office environment is free from discomfort due to temperature, dust, noise, etc. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
 
Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Our Equal Employment Opportunity Policy Statement reaffirms our commitment.
 
Federal Labor Law Posters
 New York Labor Law Poster
 
Employment Eligibility Notices
 E-Verify
 Right to Work
 
Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below:
 
a) Fax: 315.455.5423
 b) US Mail: 1 Member Way Syracuse, NY 13212
 c) Phone: 800.462.5000

Teller- Oswego

Teller- Green Hills

Teller- Fulton

Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services.
 Empower FCU Core Values: Fairness, Integrity & Honesty
 
Empower FCU Strategic Pillars: 
<ul>
<li>World-Class Employee Experience</li>
<li>Best-In-Class Member Experience</li>
<li>Growth for Impact</li>
<li>Shared Value in the Community</li>
</ul>
Empower Federal Credit Union offers excellent benefits including...
 Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!
 
A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.
 Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.
 
Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.
 
Role: 
The Teller Supervisor II works alongside the Assistant Branch Manager and Branch Manager to oversee operations at one of our Empower FCU Branch Locations. The primary focus of this role is to foster a positive and engaging work environment for our branch team, ensuring their well-being, belonging, and growth while maintaining operational excellence and member-service.
 The hourly pay rate for this role is $24.89 to $37.33 per hour.
 
Essential Functions & Responsibilities:30% Team Leadership & Culture Building: 
<ul>
<li>Work with the Assistant Branch Manager and Branch Manager to cultivate a collaborative and high-performing team environment.</li>
<li>Supervise teller line staff to ensure they are well-trained, motivated, and delivering excellent service.</li>
<li>Foster a positive, respectful, and team-oriented workplace for both employees and members.</li>
<li>Provide consistent feedback to staff, address performance concerns promptly, and support clear communication.</li>
<li>Track employee performance and feedback to identify opportunities for improvement and recognize strong contributors.</li>
</ul>
20% Branch Operations & Performance Management: 
<ul>
<li>Step in as branch leadership in the absence of the Branch Manager or Assistant Branch Manager.</li>
<li>Train, develop, and coach tellers to achieve branch performance goals.</li>
<li>Oversee all security, compliance, and audit requirements; provide timely responses to quality control departments.</li>
<li>Ensure effective cash management and branch audit compliance (vault management, teller audits).</li>
<li>Assist in scheduling and staffing the branch, ensuring adequate coverage during all operating hours.</li>
</ul>
20% Member Engagement & Sales: 
<ul>
<li>Actively engage with members to identify sales and referral opportunities across all Credit Union services.</li>
<li>Coach tellers on how to service members and identify product needs, contributing to branch sales goals.</li>
<li>Resolve escalated member concerns and ensure strong relationships are built with members.</li>
<li>Collaborate with branch leadership to set and achieve service level and sales goals for the teller team.</li>
</ul>
15% Operational Excellence & Risk Management: 
<ul>
<li>Monitor and ensure adherence to Credit Union policies, procedures, and compliance standards.</li>
<li>Regularly review reports, logs, and checklists to pass internal and external audits.</li>
<li>Keep staff informed of audit and regulatory requirements, ensuring optimal results.</li>
<li>Foster operational excellence with a focus on risk management and member service.</li>
</ul>
10% Policy & Procedure Updates: 
<ul>
<li>Stay informed of updates to policies and procedures and implement necessary changes for the teller line.</li>
<li>Regularly communicate audit and compliance updates to staff via meetings, emails, and daily huddles.</li>
<li>Attend required training sessions and branch meetings to stay up to date on all Credit Union changes.</li>
</ul>
5% Continuous Development: 
<ul>
<li>Take responsibility for personal growth and improvement through continuous training.</li>
<li>Perform other duties as assigned.</li>
</ul>
Performance Measurements: 
See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.
 
Knowledge and Skills: 
Experience: 1 to 3 years of similar or related experience in credit unions, banking, leadership, or sales.
 <ul>
<li>Strong leadership abilities with a focus on coaching, mentoring, and empowering team members to deliver exceptional member service and achieve branch goals.</li>
</ul>
Education: A two-year college degree or completion of a specialized course of study at a business or trade school, or equivalent practical work experience.
 
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
 
Other Skills: 
<ul>
<li>Ability to effectively train and maintain a high level of education for branch staff.</li>
<li>Strong verbal and written communication skills, with the ability to conduct training and coaching sessions.</li>
<li>Proficient in using spreadsheets, word processing software, and general office equipment.</li>
<li>Strong decision-making and problem-solving abilities.</li>
<li>Ability to organize multiple tasks and assignments efficiently.</li>
<li>Capacity to work under frequent interruptions and prioritize tasks.</li>
<li>Skilled in employee development, coaching, and team collaboration.</li>
<li>Ability to identify opportunities for enhancing employee engagement and performance.</li>
</ul>
Physical Requirements: This position requires the employee to frequently sit, talk, hear, and use hands for handling tools and controls. Occasional tasks may involve standing, walking, reaching, stooping, kneeling, crouching, or crawling, with the ability to lift up to 50 pounds. Specific vision requirements include close vision and focus adjustment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Mentally, the role demands resourcefulness and problem-solving abilities on occasion, with frequent initiative-taking. The employee must consistently concentrate, exercise sound judgment, and remain patient while interacting with members, employees, and vendors.
 
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
 
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
 
Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Our Equal Employment Opportunity Policy Statement reaffirms our commitment.
 
Federal Labor Law Posters
 New York Labor Law Poster
 
Employment Eligibility Notices
 E-Verify
 Right to Work
 
Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below:
 
a) Fax: 315.455.5423
 b) US Mail: 1 Member Way Syracuse, NY 13212
 c) Phone: 800.462.5000

Teller Supervisor II- North Med

Join Empower Federal Credit Union and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Empower Federal Credit Union

About Company

Data Security Administrator

Teller- Oswego

Teller- Green Hills

Teller- Fulton

Teller Supervisor II- North Med