Qureos Mentor

ESPN

<div>The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence. 
TEAM DESCRIPTION
As a Premier Services VTC Analyst, you'll be a key member of the Premier Services Team&mdash;a specialized, trusted group known for fast response, grace under pressure, and an obsession with getting it right the first time. This role uniquely combines white-glove VIP concierge style technology support with deep expertise in modern AV and collaboration ecosystems.
You'll support VIP and general population of customers with their complete technology needs while specializing in video conferencing, collaboration platforms, and meeting room technologies. If you love solving problems that matter at the highest levels of an organization and thrive on variety&mdash;from troubleshooting a laptop to optimizing a boardroom AV system&mdash;this is where you belong.
WHAT YOU&rsquo;LL DO<ul><li>
Provide rapid, priority response to issue reports via ticket, phone, chat, or in-person, etc &mdash;24/7 as needed.</li><li>
Deliver a seamless, white-glove experience across devices, offices, and events.</li><li>
Acquire, configure, and deploy connected devices, and peripherals, ie. Codecs, TV, desktop and mobile devices etc.</li><li>
Document all work performed in the form of tickets via ITIL tools and processes</li><li>
Collaborate closely with vendors and internal partners.</li><li>
Troubleshoot, Isolate and resolve issues to minimize downtime.</li><li>
Support and optimize Microsoft Teams Rooms, Cisco Room Systems, Crestron XIO, Appspace, Vyopta, Pexip, and other unified communication platforms.</li><li>
Provide expert on-site meetings and event support&mdash;ensuring every presentation, broadcast, and high-profile call runs flawlessly. Trained and capable if acting as A.1, TD, Camera operation</li><li>
Monitor performance metrics and implement proactive improvements, UAT, and proactive maintenance using all available tools.</li><li>
Maintain accurate configuration, change, and asset documentation aligned with enterprise standards.</li><li>
Work occasional overtime as needed to complete critical requests or provide continuity during coverage transitions</li></ul> 
REQUIRED QUALIFICATIONS &amp; SKILLS<ul><li>
Minimum of 3 years of related work experience, including technical support experience in enterprise environments</li><li>
Field experience supporting executives or VIP users in a fast-paced environment</li><li>
Proven track record of delivering white-glove, concierge-level technical support</li><li>
Fluency with Windows, macOS, iOS, Android, Active Directory, Cisco VOIP, JAMF, Citrix, VPN, and Microsoft 365.</li><li>
Deep knowledge of Microsoft Teams Rooms, Cisco Control Hub, Crestron XIO, Appspace, Vyopta, and Pexip CVI.</li><li>
Strong grasp of signal flow, conferencing hardware, and troubleshooting from component to cloud.</li><li>
Calm, confident communicator with exceptional customer-service instincts and executive presence.</li><li>
Highly organized, detail-oriented, and comfortable managing multiple priorities independently.</li></ul> 
PREFERRED QUALIFICATIONS<ul><li>
Experience supporting live events and executive/VIP meetings.</li><li>
Familiarity with LLM or Generative AI tools that enhance productivity or automate workflows.</li><li>
Experience with ServiceNow or similar ITIL-based ticketing systems.</li><li>
Enterprise Platforms: Active Directory, Microsoft 365, Exchange, SharePoint, OneDrive, Citrix, VPN</li><li>
Exposure to Teams Admin Center, Cisco Control Hub, Pexip, Vyopta, or Appspace.</li><li>
Experience with Crestron programming, Dante audio, Sennheiser audio systems, and digital audio mixing boards.</li><li><ul><li>nix operating system administration skills/experience.</li></ul></li><li>
HTML, CSS, and JavaScript literacy.</li><li>
Relevant advanced certifications:<ul><li>
CTS (Certified Technology Specialist) or CTS-D/CTS-I</li><li>
CCNA (Cisco Certified Network Associate) or higher</li><li>
ITIL Foundation or ITIL Practitioner</li><li>
Microsoft certifications (Azure, Teams, Modern Desktop Administrator)</li><li>
Cisco certifications (CCNP Collaboration, Webex specialist)</li></ul></li></ul> 
EDUCATION<ul><li>
Bachelor's degree in Computer Science, Engineering, AV/Video Production, or related technical field&mdash;or equivalent hands-on experience with relevant certifications</li><li>An employee at this level is establishing skill/knowledge in a given functional field, likely building on a minimal amount of professional experience</li></ul> 
The hiring range for this position in NYC is $102,100 to $136,900 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate&rsquo;s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.</div>

Premier Services VTC Analyst

<div>The Director of SEO is a senior leader within our Audience Engagement group responsible for defining and executing ESPN&rsquo;s overall search and referral growth strategy across a large, fast-paced newsroom producing hundreds of pieces of content a day. This role owns organic search performance end to end&mdash;setting best practices, guiding editorial partners, and translating data into actionable insights that drive audience growth and engagement. The Director will also oversee and evolve our SEO content strategy, setting budgets and generating evergreen story ideas.
In addition to traditional search engines, the Director of SEO will oversee optimization and growth strategies across key referral platforms such as Reddit, Apple News, and other emerging distribution channels, as well as work closely with the social team to lead referral best practices. The ideal candidate combines deep SEO expertise, strong newsroom instincts, and proven people leadership. Sports happens on nights, weekends, and holidays. The SEO Director will help lead and delegate in these windows.
This role is located in our Bristol, CT office.
Responsibilities:<ul><li>
Own and evolve the organization&rsquo;s SEO and referral strategy, aligned with editorial, audience, and business goals</li><li>
Stay ahead of algorithm changes, platform updates, and industry trends, translating them into clear guidance for teams</li><li>
Act as the senior SEO voice in cross-functional conversations with Audience Engagement, Editorial, Product, ABC News, and other business stakeholders</li></ul><ul><li>
Establish and maintain SEO best practices for news, evergreen, and video content</li><li>
Partner closely with editors to integrate SEO thinking into daily workflows without compromising editorial integrity</li><li>
Lead optimization strategies for non-search referral platforms (e.g., Apple News, Reddit, newsletters, and other emerging sources)</li><li>
Define success metrics and KPIs for organic search and referral traffic, delivering regular reporting on performance, trends, opportunities, and risks newsroom partners</li><li>
Manage, mentor, and grow a team of SEO specialists and writers</li><li>
Serve as a trusted advisor, helping teams balance speed, quality, and optimization in a breaking-news environment</li></ul>
Required Qualifications:<ul><li>
Minimum of 8 years of experience in SEO, audience development, or digital growth, preferably within a large media or content-driven organization; with a proven track record in SEO strategies for the AI age</li><li>
Minimum of 2 years of direct people management experience</li><li>
Understanding of technical SEO, on-page optimization, and content strategy in a newsroom context</li><li>
Strong experience working with analytics tools (e.g., Google Search Console, Adobe, SEMrush, or similar tools) and translating data into insights</li></ul>
Preferred Qualifications:<ul><li>
Demonstrated success growing organic search and referral traffic at scale</li><li>
Experience partnering cross-functionally with product teams</li><li>
Comfort operating in a fast-changing, high-pressure news environment</li></ul>
Required Education:<ul><li>
High School Diploma</li></ul>
Preferred Education:<ul><li>
Bachelor&rsquo;s degree or equivalent in journalism, communications, or a related field</li></ul> 
#ESPNMedia</div>

Director SEO - Audience Engagement

Join ESPN and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ESPN

About Company

Premier Services VTC Analyst

Director SEO - Audience Engagement