Qureos Mentor

<div>Job Description: 
 
About ETS: 
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL&reg;, TOEIC&reg;, GRE&reg; and Praxis&reg; tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. 
POSITION SUMMARY
The People Operations Manager (HR Ops) is a strategic and hands-on leader responsible for overseeing a global team of People Generalists and Administrators. This role ensures the consistent and high-quality delivery of core People services across the employee lifecycle, including onboarding, data management, compliance, and offboarding.
Based in the U.S, the People Operations Manager brings deep expertise in global people operations, supporting teams and processes across multiple regions. This role is critical in driving operational excellence, ensuring compliance with local and international employment regulations, and continuously improving service delivery through scalable systems, streamlined processes, and a customer-focused mindset.
As a key member of the People Team, the People Operations Manager partners closely with Business Partners, Total Rewards, Talent Acquisition, HRIS, and other centers of excellence to ensure alignment, consistency, and operational efficiency globally.
PRIMARY RESPONSIBILITIES
<ul><li>Lead the development and refinement of a scalable HR service delivery model, including self-service tools, tiered support structures, and knowledge management systems to empower employees and managers.</li><li>
Own the creation and maintenance of global HR process documentation, SOPs, and employee-facing resources to ensure consistency and accessibility.</li><li>
Lead, coach, and develop a high-performing team of People Generalists and HR Administrators across multiple geographies. Foster a collaborative, inclusive, and service-oriented team culture with clear goals, accountability, and continuous development.</li><li>
Oversee the delivery of core HR services across the employee lifecycle, including onboarding, offboarding, employee data management, HRIS administration, and compliance. Ensure consistent, efficient, and high-quality execution of HR processes globally.</li><li>
Manage relationships with external service providers (e.g., payroll, benefits, relocation, background checks), ensuring service quality, compliance, and cost-effectiveness across regions.</li><li>
Partner with regional People/HR teams to align operational practices and ensure compliance with local labor laws, data privacy regulations, and internal policies. Stay current on global employment legislation and proactively mitigate risk.</li><li>
Maintain strong internal controls and documentation to support audit readiness and regulatory compliance across all operational processes.</li><li>
Work closely with Business Partners, Talent Acquisition, Total Rewards, HRIS, Talent Management, and Learning to ensure seamless integration of People operations with broader people strategies and initiatives.</li><li>
Identify opportunities to streamline, standardize, and automate People/HR processes to improve scalability, efficiency, and user experience. Lead or support system enhancements and process redesign initiatives.</li><li>
Support business continuity planning and HR-related incident response (e.g., natural disasters, geopolitical events, data breaches) by ensuring operational readiness and clear escalation protocols.</li><li>
Partner with our HRIS team and ensure HRIS data accuracy, system usage, and reporting. Ensure timely and reliable data is available for decision-making, compliance, and analytics. Collaborate with IT and vendors to optimize HR systems and tools.</li><li>
Ensure a consistent and positive employee experience through operational touchpoints. Monitor service levels, resolve escalations, and continuously improve the quality and responsiveness of HR support.</li><li>
Support international assignments, relocations, and cross-border HR processes in partnership with internal stakeholders and external providers.</li><li>
Maintain strong governance across People/HR operations, ensuring adherence to internal controls, audit requirements, and regulatory standards.</li><li>
Support change initiatives by ensuring operational readiness, clear communication, and alignment across regions. Act as a key liaison between global People/HR operations and business stakeholders.</li></ul>
#LI-NK1
#LI-Hybrid 
Experience and Skills:
Qualifications:<ul><li>
8+ years of progressive experience in People/HR operations, with a demonstrated track record of optimizing HR processes and systems in complex, global, or high-growth environments.</li><li>
In-depth knowledge of HR policies, compliance, and employment laws, particularly U.S. labor regulations, with a strong understanding of international HR operational practices.</li><li>
Proven experience leading or managing HR operational functions, such as employee lifecycle processes, HRIS administration, compliance, onboarding/offboarding, and data governance.</li><li>
Proven experience in large-scale alignment across various countries in a matrixed organisation.</li><li>
Experienced in AI utilization to support improved efficiencies across People/HR Operations</li><li>
Strong collaboration with HR centers of excellence (e.g., Talent Acquisition, Total Rewards, HRBP, HRIS, and Learning &amp; Development) to ensure seamless and compliant HR service delivery.</li><li>
Exceptional project management skills, with a history of successfully implementing or improving HR systems, tools, and scalable workflows to support organizational growth.</li><li>
Ability to use HR data and analytics to identify trends, improve efficiency, and inform decision-making around service delivery and process improvements.</li><li>
Excellent stakeholder management and communication skills, with the ability to effectively partner with cross-functional teams, vendors, and senior leaders.</li><li>
Comfort operating in a fast-paced, ambiguous, and continuously evolving environment, witha focus on operational excellence and employee experience.</li><li>
Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree or advanced certification (e.g., SHRM-SCP, SPHR, PHR, or CHRP) strongly preferred.</li></ul>
KNOWLEDGE/SKILLS
<ul><li>HR Financial Acumen: Ability to interpret HR budgets, cost centers, and operational expenses; aligns workforce-related spending with broader business objectives and cost-efficiency targets.</li><li>
Operational Market Awareness: Leverages external benchmarks, industry best practices, and labor market data to inform HR service delivery models and operational scalability.</li><li>
HR Metrics &amp; Analytics Interpretation: Translates operational HR data (e.g., time-to-fill, turnover rates, processing times) into actionable insights that inform organizational effectiveness and employee experience.</li><li>
Process Root Cause Analysis: Diagnoses inefficiencies in HR workflows or service delivery; identifies systemic issues and drives continuous improvement initiatives.</li><li>
Business Process &amp; Commercial Awareness: Understands how HR operations support the broader business model; connects HR services to operational levers such as productivity, compliance, and employee retention.</li><li>
Systems &amp; Process Integration Thinking: Recognizes cross-functional dependencies (e.g., between HRIS, payroll, benefits, compliance) to ensure seamless, end-to-end employee lifecycle management.</li><li>
Operational Scenario Planning: Anticipates future business needs (e.g., mergers, expansions, system changes) and prepares scalable HR operational strategies to support growth and transformation.</li><li>
Strategic Execution &amp; Prioritization: Balances daily HR service delivery with longer-term operational initiatives; focuses resources on high-impact process improvements and automation.</li><li>
Operational Problem-Solving &amp; Solution Design: Structures complex process challenges (e.g., onboarding delays, data accuracy issues) into manageable solutions through system enhancements and workflow redesign.</li><li>
Change Impact Assessment - HR Systems &amp; Processes: Evaluates the operational readiness and risk of system upgrades, policy changes, or process overhauls; ensures business continuity through robust planning.</li><li>
Stakeholder Partnership &amp; Influence: Collaborates effectively with cross-functional leaders (e.g., IT, Finance, Legal) and external vendors to align on HR operational needs, timelines, and compliance requirements.</li><li>
Change Management &amp; Enablement in HR Operations: Crafts clear communications and guides teams through operational transitions (e.g., system rollouts, process changes), ensuring user adoption and minimal disruption.</li><li>
Sustainment &amp; Continuous Improvement: Establishes monitoring mechanisms (KPIs, SLAs, feedback loops) to ensure long-term effectiveness of HR processes and drives iterative improvements.</li><li>
Project &amp; Program Leadership: Manages complex HR projects (e.g., HRIS implementation, shared services migration) with structured planning, resource allocation, risk management, and stakeholder engagement.</li><li>
HR Program Development &amp; Delivery: Applies structured methodologies (e.g., Lean, Agile, Six Sigma) to design and implement scalable, repeatable, and efficient HR operational programs.</li></ul>
EDUCATION AND EXPERIENCE
<ul><li>Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree or advanced education in HR systems, organizational effectiveness, or business operations is preferred.</li><li>
Minimum of 8+ years of progressive HR experience, with a strong focus on HR operations, service delivery, systems, and compliance, ideally in fast-paced or high-growth environments.</li><li>
Proven experience in leading HR operations across multiple geographies, including process standardization, system implementation, and compliance management in global organizations.</li><li>
Track record of successfully designing and executing scalable HR operational strategies that support business transformation, enhance employee experience, and improve efficiency.</li><li>
Comprehensive understanding of U.S. employment law, HR compliance requirements, and strong familiarity with global HR practices, particularly across EMEA and APAC regions.</li><li>
Global mindset with experience managing cross-cultural operational initiatives, and adapting processes to local regulatory and cultural contexts.</li><li>
Demonstrated success working cross-functionally with HR centers of excellence, such as Total Rewards, HRIS, Talent Acquisition, Talent Management, and Learning &amp; Development, to deliver cohesive and compliant HR services.</li><li>
Strong interpersonal and stakeholder engagement skills, with the ability to influence, coach, and partner with senior leadership, functional teams, and external vendors.</li><li>
Proficient in leveraging AI-driven tools and automation platforms (e.g., chatbots, predictive analytics, workflow automation) to improve HR service delivery, enhance employee self-service, and optimize back-end operations.</li><li>
Professional HR certifications such as SHRM-SCP, SPHR, PHRi, or equivalent are highly desirable and reflect a strong commitment to continuous professional development</li></ul>
ETS is mission driven and action oriented<ul><li>
We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
</li><li>We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. &Acirc; In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
</li><li>As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. &Acirc; At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
</li></ul>ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
 
From: Educational Testing Service</div>

Manager, People Operations

<div>Job Description: 
 
About ETS: 
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL&reg;, TOEIC&reg;, GRE&reg; and Praxis&reg; tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. 
POSITION SUMMARY:
Join a team that's shaping the future of global education-where your work will have a lasting impact on learners, institutions, and communities across South Asia and beyond.

We are seeking a seasoned and strategic Commercial Director to lead ETS's South Asia operations for TOEFL and GRE. This high-impact role will oversee regional sales, marketing, and partnership initiatives, driving revenue growth and expanding ETS's market presence across one of the world's most dynamic education regions.

You will lead a high-performing team, manage key relationships with universities, ministries of education, and private education providers, and adapt global go-to-market strategies to local needs. This is a leadership role for someone who thrives on building partnerships, scaling impact, and delivering measurable results.

Responsibilities:<ul><li>
Develop and execute regional go-to-market strategies for TOEFL and GRE.</li><li>
Lead and manage a high-performing sales and marketing team across South Asia.</li><li>
Build and nurture strategic partnerships with ministries of education, universities, test prep organizations, and other relevant channels.</li><li>
Drive revenue growth through effective sales planning, forecasting, and execution.</li><li>
Oversee contract negotiations, renewals, and upselling opportunities.</li><li>
Conduct market intelligence and competitive analysis to inform strategy.</li><li>
Collaborate with cross-functional teams including marketing, legal, and finance to land global strategies locally.</li><li>
Represent ETS in media, events, and government engagements across South Asia.</li></ul> 
Experience and Skills:<ul><li>
Minimum 15 years of experience in sales leadership, preferably in the education or assessment industry.</li><li>
Proven track record of driving revenue growth and expanding market share.</li><li>
Strong experience in partnership development and stakeholder engagement.</li><li>
Deep understanding of the education sector in South Asia.</li><li>
Excellent communication, negotiation, and presentation skills.</li><li>
Strategic thinker with strong analytical and decision-making abilities.</li><li>
Demonstrated success in people management and team development.</li><li>
Bachelor's degree required; advanced degree preferred.</li></ul>
Why ETS?
Mission-driven impact: Help millions of learners access global opportunities through trusted assessments. 
Global reach, local relevance: Shape education strategy in one of the fastest-growing regions. 
Inclusive culture: We value agility, accountability, and diverse perspectives. 
Professional growth: Work with world-class teams and thought leaders in education, research, and AI. 
Ready to lead ETS's commercial strategy in South Asia? Apply now and be part of a team that's transforming learning worldwide.
#LI-SL1
ETS is mission driven and action oriented<ul><li>
We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
</li><li>We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. &Acirc; In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
</li><li>As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. &Acirc; At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
</li></ul>ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
 
From: ETS GCC</div>

Business Head, South Asia – TOEFL & GRE

<div>Job Description: 
About ETS: 
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL&reg;, TOEIC&reg;, GRE&reg; and Praxis&reg; tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
POSITION SUMMARY
The Associate People Business Partner (HRBP) supports the alignment and execution of people strategies and initiatives that contribute to divisional goals and the broader organisational mission. This role partners with divisional leaders and the wider People Team to help build organisational capability, support performance, and foster a culture of inclusion and continuous improvement. The role also focuses on fostering employee discipline and engagement while guiding team leaders and managers through complex employee relations and performance situations.
Operating with a collaborative mindset, the Associate HRBP works closely with teams across People Operations, Talent Acquisition, Total Rewards, HRIS, Talent Management, and Learning to deliver integrated and scalable people solutions. This role plays a key part in ensuring divisional needs are met and aligned with enterprise-wide priorities. Partnering with our wider Business Partner team to support their divisional function areas. The Associate HRBP also supports compliance with employment laws and contributes to the team's vision of enabling a self-service and partnership-led model.
PRIMARY RESPONSIBILITIES
<ul><li>Support divisional leaders in aligning people practices with business goals and the broader organisational mission, contributing to performance and long-term success.</li><li>
Provide guidance to managers on team dynamics, performance management, and employee engagement, with support from senior HRBPs where needed.</li><li>
Manage and triage a high volume of employee relations cases, escalating complex issues to senior HRBPs or legal as appropriate.</li><li>
Conduct initial investigations into employee complaints or concerns, ensuring timely and fair resolution in line with company policies.</li><li>
Provide guidance to managers on handling sensitive employee matters such as conduct, grievances, and performance concerns.</li><li>
Maintain accurate documentation of employee relations cases and ensure follow-through on agreed actions.</li><li>
Support proactive ER initiatives such as training, policy awareness, and early intervention strategies to reduce risk and improve employee experience for the area you support but in line with global policies where possible.</li><li>
Partner with People Operations to ensure consistent application of policies and procedures across the division. Balancing both global with regional needs.</li><li>
Act as a point of contact for employees and managers, helping to foster effective communication, resolve day-to-day issues, and promote a positive work environment</li><li>
Support divisional managers and employees with all employee relations matters for this function. Partnering with the HRBPs to ensure they are updated on all operational activity.</li><li>
Ensure smooth execution of core People processes including recruitment, onboarding, performance management, and employee relations, in collaboration with relevant People Team colleagues.</li><li>
Work with local People Operations experts to ensure compliance with employment laws and internal policies.</li><li>
Work with People Operations to review processes and workflows to ensure they are efficient and aligned where possible.</li><li>
Observe and raise people-related matters that may impact divisional goals, offer thoughtful input and collaborating with senior HRBPs to advise the business.</li><li>
Partner with People Operations, Talent Acquisition, Total Rewards, HRIS, Talent Management, and Learning to support the delivery of integrated and scalable people solutions.</li><li>
Assist with the delivery of workforce planning, succession planning, and talent development initiatives, contributing insights and coordination support in partnership with the HRBP teams.</li><li>
Help drive employee engagement by supporting DEI efforts and promoting a culture of transparency, accountability, and continuous improvement.</li><li>
Use people data and analytics to identify trends and support the development of people strategies and initiatives.</li><li>
Support organisational change efforts by coordinating communication, stakeholder engagement, and change readiness activities</li></ul> 

Experience and Skills:
Qualifications:<ul><li>
4-7 years of progressive HR experience, ideally within a global or matrixed organisation.</li><li>
Solid experience managing employee relations matters, including investigations, conflict resolution, and case documentation.</li><li>
Working knowledge of employment law and HR best practices, particularly in India</li><li>
Global experience or knowledge is desirable</li><li>
Ability to build trust and collaborate effectively across different levels of the organisation.</li><li>
Experience working with or alongside HR centres of excellence.</li><li>
Bachelor's degree in Human Resources, Business, or a related field</li></ul>
KNOWLEDGE/SKILLS
<ul><li>Basic Financial Acumen: Ability to understand key financial concepts such as budgets and cost drivers to support HR-related decisions and conversations.</li><li>
Business Context Awareness: Developing understanding of market trends and business priorities to help align people practices with divisional needs.</li><li>
HR Data Literacy: Ability to interpret workforce data and contribute to reporting and insights that inform people decisions.</li><li>
Issue Identification &amp; Escalation: Recognising patterns and potential root causes in employee or team challenges, and escalating appropriately for resolution.</li><li>
Commercial Awareness: Growing understanding of how the business operates and how HR can support operational effectiveness.</li><li>
Cross-Functional Collaboration: Working effectively with colleagues across HR and the business to support integrated solutions.</li><li>
Change Support: Supporting change initiatives by coordinating communications, gathering feedback, and helping teams prepare for transitions.</li><li>
Prioritisation &amp; Organisation: Managing multiple tasks and requests, distinguishing between urgent operational needs and longer-term initiatives.</li><li>
Problem Solving: Contributing to the framing of people-related challenges and supporting the development of practical solutions.</li><li>
Stakeholder Support: Building relationships with managers and employees to understand needs and provide responsive HR support.</li><li>
Communication &amp; Enablement: Assisting in the delivery of HR communications and training to support policy awareness and process adoption.</li><li>
Continuous Improvement Mindset: Identifying opportunities to improve HR processes and employee experience through feedback and observation.</li><li>
Project Coordination: Supporting HR projects and programmes through planning, tracking, and coordination.</li><li>
Process Design Support: Contributing to the development and documentation of scalable HR processes and tools.</li><li>
Proven ability to manage sensitive employee situations calmly and objectively.</li><li>
Strong sense of fairness and bias awareness in decision-making</li></ul>
EDUCATION AND EXPERIENCE
<ul><li>Bachelor's degree in Human Resources, Business Administration, Organisational Psychology, or a related field; postgraduate HR qualification or MBA is a plus.</li><li>
4+ years of progressive HR experience, ideally within a global or matrixed organisation, with
</li><li>Solid experience supporting employee relations cases, including investigations, conflict resolution, and policy application for large frontline or support teams</li><li>
Should have worked in high-compliance, high-volume, or service delivery setups where workforce planning, attrition management, and engagement in rotational shifts are critical.</li><li>
Experience in coordination with operations leadership and handling real-time people issues (e.g., absenteeism, discipline, scheduling conflicts).</li><li>
Strong working knowledge of India employment legislation, including statutory compliance, labour laws, and regional HR practices.</li><li>
Exposure to supporting cross-cultural teams or working within international environments.</li><li>
Ability to build trust and collaborate effectively across different levels of the organisation.</li><li>
Experience partnering with HR centres of excellence such as Talent Acquisition, Total Rewards, HR Operations, HRIS, and Learning &amp; Development.</li><li>
Strong interpersonal and communication skills, with the ability to support and influence managers and employees. Strong judgment, empathy, and the ability to maintain balance between people advocacy and organizational priorities.</li></ul>
#LI-AP1
ETS is mission driven and action oriented<ul><li>
We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.</li><li>
We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. &Acirc; In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!</li><li>
As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. &Acirc; At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!</li></ul>
ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
 
From: ETS GCC</div>

Associate People Business Partner (HRBP)

Join ETS and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ETS

ABOUT_COMPANY

Manager, People Operations

Business Head, South Asia – TOEFL & GRE

Associate People Business Partner (HRBP)