Abrar Admin

Exceedra Solutions

Job Type: OnsiteWork Schedule:<ul><li>6 working days per week</li><li>9 hours per day</li><li>Job Timings (5pm-2am)</li></ul>Job Description: We are looking for a dependable and detail-oriented Customer Support Representative to handle guest communication and support operations for short-term rental properties. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a professional, calm approach when assisting guests.Key Responsibilities:<ul><li>Respond promptly and professionally to guest inquiries via chat and messaging platforms</li><li>Assist guests with check-in, check-out, and general stay-related questions</li><li>Handle guest concerns and complaints efficiently while following company policies</li><li>Coordinate with internal teams for maintenance, cleaning, and urgent requests</li><li>Maintain accurate records of guest interactions and follow up on pending issues</li><li>Ensure high levels of guest satisfaction and support positive guest reviews</li></ul>Requirements:<ul><li>Excellent written and verbal communication skills in English</li><li>Strong problem-solving and multitasking abilities</li><li>Basic computer skills and familiarity with online tools</li><li>Ability to work onsite in Gulberg, Lahore</li><li>Minimum 1 year of experience in customer support</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Are you able to work onsite in Gulberg, Lahore, 6 days a week, 5pm-2am</li></ul>Experience:<ul><li>US Campaign: 1 year (Required)</li><li>Customer support: 2 years (Required)</li></ul>Language:<ul><li>FLUENT ENGLISH (Required)</li></ul>Work Location: In person

CSR - URGENT Customer Support Representative (Female only)

This is not a basic role. This is a creative role.We're a digital agency working with US-based clients in the short-term rental and property management space. We're looking for a Video Editor who doesn&rsquo;t just cut clips but tells stories.You understand pacing, emotion, and how to hold attention in the first 3 seconds. You can go fast and punchy or slow and cinematic, and you know exactly when to do which. Motion graphics aren&rsquo;t an add-on for you, they&rsquo;re part of how you communicate.What You&rsquo;ll Do<ul><li>Edit short-form content, Reels, TikToks, YouTube Shorts &mdash; to a high, professional standard</li><li>Storyboard and structure content before the edit begins &mdash; you think in narratives</li><li>Apply motion graphics, text animations, transitions, and effects that serve the story</li><li>Match pacing, cuts, and energy to the message, not just the music</li><li>Work from scripts and briefs provided by the Content Strategist</li><li>Use AI tools for generation, enhancement, and efficiency in the workflow</li><li>Deliver clean, export-ready files on schedule across multiple projects</li></ul>What We&rsquo;re Looking For<ul><li>2+ years of video editing experience in short-form social content</li><li>Hands-on experience with AI-based editing tools/workflows.</li><li>Understanding of social media trends and retention-based editing.</li><li>Must have experience working with US-based clients, either directly or through an agency in US markets</li><li>Ability to source and use relevant B-roll, graphics, and animations</li><li>Proven, measurable results, growth in views, engagement, or brand performance</li><li>Strong command of Premiere Pro and After Effects, both required or an equilant software</li><li>Experience with dynamic subtitles and storytelling techniques.</li><li>Ability to bring creative direction and ideas into execution.</li><li>Real motion graphics ability, custom animations, not just templates</li><li>Strong storytelling instinct, you know how to open, build, and close a video</li><li>Ability to storyboard and plan content, not just execute</li><li>Working knowledge of AI tools, Runway, CapCut AI, ElevenLabs, or similar</li><li>Portfolio with results is mandatory</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs80,000.00 - Rs140,000.00 per monthApplication Question(s):<ul><li>Please attach your Portfolio for Short form content</li></ul>Experience:<ul><li>Short Form Editing: 2 years (Required)</li><li>Working with international Clients: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Video Editor | Motion Graphics Specialist & Story telling

This is not a posting role. This is a thinking role.We're a digital agency working with US-based clients in the short-term rental and property management space. We're looking for a sharp Content Strategist who can research properly, write with precision, and build organic growth systems from the ground up &mdash; not someone who fills a calendar and calls it strategy.You'll own content across social, SEO, and email for a growing US company, brief and guide a small creative team, and be expected to bring ideas to the table without being prompted.What you'll do:Content &amp; Strategy<ul><li>Build and manage content calendars across Instagram, Facebook, TikTok, LinkedIn, and YouTube</li><li>Write captions, blogs, video scripts, newsletters, and ad copy &mdash; all on-brand</li><li>Develop hooks, angles, and positioning that actually convert</li><li>Brief and guide a graphic designer and video editor with clear creative direction</li></ul>SEO &amp; Growth<ul><li>Lead on-page and off-page SEO: keyword research, optimised blogs, meta content, and backlink strategy</li><li>Research market trends, track performance, and adjust strategy accordingly</li><li>Identify gaps and turn research into practical creative direction</li><li>Own the content function across multiple US client accounts</li></ul>Who we're looking for<ul><li>3+ years in content marketing, copywriting, or organic social, with results to show for it</li><li>Proven experience with US-based clients, this is a must, not a nice-to-have</li><li>Track record of growing a brand or page through organic content, not just posting</li><li>Strong English writing skills with a sharp understanding of tone, audience, and commercial intent</li><li>Hands-on experience with SEO tools: Ahrefs, SEMrush, or equivalent</li><li>Able to manage 8&ndash;10 clients simultaneously without dropping the ball</li><li>Strategic thinker who can lead a team without being hand-held</li><li>Smart use of AI tools to enhance workflow, without letting AI do the thinking for you</li><li>Familiarity with performance marketing concepts (paid ads, funnel thinking, audience targeting) plus</li><li>A BS Degree in Marketing, Communications, or a related field</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs100,000.00 - Rs160,000.00 per monthApplication Question(s):<ul><li>Share 2&ndash;3 examples of content you've created or managed. Include results where possible.</li><li>Have you worked with US-based clients before? Describe the experience and your role.</li><li>How many clients have you handled at once, and how did you stay organised?</li></ul>Experience:<ul><li>Content Marketing: 2 years (Required)</li><li>SEO/Copy Writing: 2 years (Required)</li><li>Working with a US Client: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Content Marketing & Organic Social Media Strategist

Join Exceedra Solutions and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Exceedra Solutions

About Company

CSR - URGENT Customer Support Representative (Female only)

Video Editor | Motion Graphics Specialist & Story telling

Content Marketing & Organic Social Media Strategist