Qureos Mentor

Fairmont

<div>Company Description 
Why work for Fairmont?
At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience. 
Job Description 
You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful, timely and professional manner.
Greeting and escorting guests to tables in the restaurant. Maintaining a friendly, courteous and efficient operation of the dining room to ensure guest satisfaction and manageable flow of service. The Host is the first and last impression of the restaurant, therefore it is imperative the interactions with all both internal and external guests are positive at all times. 

What you will be doing:
<ul><li>To uphold the Fairmont Century Plaza values and mission statement while performing positional responsibilities.</li><li>
To adhere to company policy and procedures, as stated in the company handbook.</li><li>
Consistently offer professional, friendly and engaging service</li><li>
Interact with arriving and departing guests</li><li>
Answer the phone using proper standards and etiquette</li><li>
Take, record, and confirm with accuracy restaurant reservations in accordance with the reservation guidelines</li><li>
Use clear and concise communication with the assistants, servers, lead servers, and the Managers regarding the needs of the guests</li><li>
Escort guests to the appropriate table in the dining room</li><li>
Acts as point of contact between guests and leadership</li><li>
Tailor guest experience when necessary</li><li>
Be familiar with all menu items and aspects and services of the property</li><li>
Assist in cleaning, clearing and setting tables</li><li>
Maintain cleanliness of the restaurant</li><li>
Be familiar with all food outlets and amenities within the property</li><li>
Be knowledgeable of general city information as well as hotel history</li><li>
Be an ambassador for the department, the property and the brand</li><li>
Other duties as assigned</li></ul>
What is in it for you:<ul><li>
Discounted hotel rooms and food &amp; beverage rates to employees at our sister properties around the globe.</li><li>
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH</li><li>
Hourly Rate: $32.75 (Break-In Rate applicable for New Hires as per CBA)</li><li>
Schedule based on Seniority and Business Needs</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Must have excellent communication skills and be very organized</li><li>
Must have legible penmanship</li><li>
Must have calm and warm manner</li><li>
Preferred previous customer service experience</li><li>
Successful completion of Host position training program.</li><li>
Must pass Food, Beverage and Service Knowledge Quizzes</li><li>
Able to speak English clearly at advanced level</li><li>
Able to read and write English</li><li>
Able to communicate clearly and listen attentively to management, guests, and fellow employees</li><li>
Able to make good decisions where guests and co-workers are concerned</li><li>
Demonstrates good judgment</li></ul> 

Additional Information 
Your team and working environment:
What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the &ldquo;Western White House,&rdquo; (as the only venue outside the White House to host state dinners), Century Plaza&rsquo;s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.
This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor&rsquo;s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination &amp; harassment.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor&rsquo;s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination &amp; harassment.
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D
Visa Requirements: Must provide proof of current eligibility to be employed in the United States of America.</div>

Host, Lumiere Brasserie

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.<ul><li>
Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system</li><li>
Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism</li><li>
Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests</li><li>
Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences</li><li>
Analyze booking patterns and guest preferences to support revenue optimization initiatives</li><li>
Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions</li><li>
Maintain organized records and documentation to ensure data integrity and compliance with company policies</li><li>
Identify opportunities to upsell services and packages while remaining transparent about offerings</li><li>
Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality</li><li>
Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed</li></ul> 

Qualifications 
Required Skills &amp; Experience:<ul><li>
Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)</li><li>
Strong listening and interpersonal skills with the ability to build rapport with diverse guests</li><li>
Excellent verbal communication skills in English; additional language proficiency is a valuable asset</li><li>
Proficiency with computer systems and reservation management software</li><li>
Exceptional attention to detail and accuracy in data entry and record-keeping</li><li>
Ability to multitask effectively and prioritize in a high-volume environment</li><li>
Strong problem-solving skills with a proactive approach to resolving issues</li><li>
Demonstrated ability to work collaboratively within a team structure</li><li>
Flexibility to adapt to changing circumstances and learn new processes quickly</li><li>
Goal-oriented mindset with a commitment to achieving performance targets</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Reservations Agent

<div>Company Description 
Gr&uuml;nde f&uuml;r Accor zu arbeiten? 
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen. 
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst. 
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. 
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS 
Job Description 
Basic Function The Senior Sales Manager of Fairmont Ramla Riyadh is responsible for driving the hotel's revenue through the development and execution of strategic sales plans. The role involves identifying new business opportunities, maintaining relationships with high-value clients, and managing key accounts within the luxury market segment. The Senior Sales Manager works closely with both internal teams and clients to ensure a seamless guest experience, from initial contact to post-event follow-up. This position requires a highly motivated and results-driven professional with a deep understanding of the luxury hospitality market.
Key Responsibilities: Sales Strategy &amp; Planning: &bull; Develop and implement strategic sales plans to achieve revenue targets for rooms, meetings, events, and food &amp; beverage within the luxury market. &bull; Identify and target new business opportunities, including corporate, MICE (Meetings, Incentives, Conferences, and Exhibitions), leisure, and group markets. &bull; Monitor competitor activity and industry trends to identify new opportunities and adjust strategies as needed. &bull; Collaborate with the Director of Sales to align sales efforts with overall hotel objectives. Client Relationship Management: &bull; Cultivate and maintain long-term relationships with key clients, including corporate accounts, event planners, travel agencies, and VIP clients. &bull; Serve as the primary point of contact for key accounts, handling negotiations, contracts, and follow-ups. &bull; Ensure personalized and high-touch service for luxury clients, addressing their unique needs and preferences. &bull; Conduct regular client meetings and events to deepen relationships and maximize revenue opportunities. Sales Execution &amp; Lead Generation: &bull; Generate and qualify new leads to expand the hotel's client base. &bull; Meet or exceed individual and team sales targets for room nights, events, and revenue. &bull; Participate in industry events, conferences, and trade shows to network and attract new business. &bull; Collaborate with the marketing team on promotional campaigns, advertising, and brand initiatives to drive visibility and leads. Team Collaboration &amp; Support: &bull; Work closely with the Revenue Management team to ensure proper pricing, availability, and inventory management for sales. &bull; Coordinate with the operations team (front office, catering, F&amp;B, etc.) to ensure the seamless execution of client events and bookings. &bull; Mentor and support junior sales team members, providing guidance and leadership. &bull; Ensure that all proposals, contracts, and correspondence are executed in a timely and professional manner. 
Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Hospitality Management, Business Administration, Marketing, or a related field</li><li>
Master&rsquo;s degree or professional certifications in sales or hospitality are preferred</li><li>
Minimum of 7&ndash;10 years of experience in sales</li><li>
Proven experience in the luxury hospitality or hotel industry</li><li>
Strong track record of achieving and exceeding sales targets</li><li>
Experience in managing key accounts and high-value clients</li><li>
Solid understanding of Corporate, MICE, and Leisure segments</li><li>
Proficiency in CRM systems and hotel software (e.g., Opera, Delphi, Salesforce)</li><li>
Strong negotiation, communication, and relationship-building skills</li><li>
Leadership experience with the ability to manage and develop a sales team</li><li>
Fluency in English is required; additional languages are an advantage</li></ul> 

Additional Information 
Your Team and Work Environment: 
In 1&ndash;2 sentences, introduce the team, hotel, or workplace in a way that reflects its culture. 
Note: The description can be adjusted to meet specific local or legal requirements, such as work permits.
Our Commitment to Diversity &amp; Inclusion: 
We are an inclusive company, and our goal is to attract, hire, and develop diverse talent.
Reporting &amp; Administration:<ul><li>
Prepare and present sales reports, forecasts, and performance analysis to senior management.</li><li>
Track and manage sales leads and opportunities using CRM systems (e.g., Opera, Salesforce, Delphi).</li><li>
Ensure accurate records of all client interactions, leads, and bookings.</li><li>
Maintain up-to-date knowledge of market conditions, competitor offerings, and industry best practices.</li></ul>
Requirements:<ul><li>
Education: Bachelor's degree in Hospitality, Business Administration, Marketing, or a related field. A Master&rsquo;s degree or industry certifications (e.g., CHME, CMP) is a plus.</li><li>
Experience: Minimum of 5&ndash;7 years of experience in sales within the luxury hotel or hospitality industry, with a proven track record of achieving sales targets and managing key accounts.</li><li>
Skills:<ul><li>
Exceptional sales and negotiation skills, particularly within the luxury market.</li><li>
Strong understanding of the hotel industry, including MICE and leisure segments.</li><li>
Proficiency in CRM systems, hotel sales software (e.g., Opera, Delphi), and Microsoft Office Suite.</li><li>
Fluent in English; additional languages are highly desirable.</li><li>
Ability to think strategically and creatively, with excellent problem-solving skills.</li></ul></li></ul>
Key Competencies:<ul><li>
Leadership: Ability to lead by example, providing guidance and support to the sales team.</li><li>
Client Focus: A deep commitment to delivering exceptional service and personalized experiences to high-end clientele.</li><li>
Communication: Strong interpersonal and communication skills to engage with clients and internal teams effectively.</li><li>
Time Management: Excellent organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.</li><li>
Analytical Thinking: Ability to analyze market data and sales trends to make informed decisions and adjust strategies accordingly.</li><li>
Negotiation Skills: Proven ability to negotiate and close high-value deals while maintaining profitability for the hotel.</li></ul>
Working Conditions:<ul><li>
Full-time position with flexibility for evening and weekend work, depending on client needs and industry events.</li><li>
Travel may be required to meet with clients or attend industry events.</li><li>
Ability to work under pressure and meet sales targets in a competitive environment.</li></ul>
Compensation:<ul><li>
Competitive salary and commission structure based on performance.</li><li>
Benefits package may include healthcare, retirement plans, travel discounts, and other perks.</li></ul></div>

Senior Sales Manager

<div>Company Description 
Makkah Clock Royal Tower, A Fairmont Hotel, with 1662 guest rooms, is located just a few steps away from the Masjid Al Haram. This 76-story hotel&mdash;one of the tallest in the world&mdash;is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, and serves as an iconic symbol of hospitality in the Holy City. 
Job Description 
The Director of Revenue Management is responsible for helping lead the hotel Commercial Strategy team in determining strategic vision. The DRM establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit. The role plays a critical part in identifying and mentoring RM talent within the hotel.
Responsibilities
Strategic vision, ultimate accountability for hotel revenue and profitability, assist in leadership of the commercial team, mentorship, and final decision-making authority.<ul><li>
Leads the strategic planning process and collaborates with all hotel profit generation teams to proactively identify and implement opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams..</li><li>
Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel.</li><li>
Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.</li><li>
Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics</li><li>
Drives the annual budget process and produces long term projections, as required.</li><li>
Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.</li><li>
Chairs the weekly Revenue Management Meetings, driving strategic discussions and ensuring alignment with brand guidelines and hotel objectives.</li><li>
Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.</li><li>
Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.</li><li>
Continuously evaluating new business opportunities and optimizing performance across booking channels.</li><li>
Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts.</li><li>
Together with the Marketing/Distribution team, manages performance reviews with OTA/CTO partners, keeping up-to-date on each partner&rsquo;s distribution options and extranet maintenance, to ensure optimal display of the hotel. Evaluates extranet enhancements.</li><li>
Serves as the system owner for all core revenue management technologies (RMS, CRS, Rate shopping systems, etc.), ensuring data quality, system hygiene, and optimal utilization to drive profit.</li><li>
Maintains relationships with local market competitors to keep informed of trends and news.</li><li>
Identifies, mentors, and develops revenue management talent, including the Revenue Manager/Assistant DRM and Revenue Analyst, fostering a culture of continuous learning and high performance</li></ul> 

Qualifications 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:<ul><li>
Strong communication skills, both verbal and written</li><li>
Dynamic can-do attitude</li><li>
Strong analytical skills and attention to detail</li><li>
Presents a professional and polished appearance</li><li>
Effectively deal with guests and other team members</li><li>
Previous reservation experience highly preferred</li><li>
Experience with Ideas G3 RMS, Opera PMS, or Opera Sales and Catering preferred</li><li>
Possessing the trait of being organized and multi-tasking</li><li>
Ability to complete work within given deadlines</li><li>
Maintain confidentiality of proprietary information and protect company assets</li></ul>
Physical Demands<ul><li>
This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting and carrying up to 20 lbs.</li><li>
Perform other reasonable job duties as requested.</li></ul>
Required Education and Experience<ul><li>
Minimum 2 years of Revenue Management experience</li><li>
Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.</li><li>
Experience within 4- or 5-star hotels, complex properties with multiple outlets, banquets and catering, and/or within similar markets preferred</li><li>
Strong understanding of Hotel Operations, Hotel Leadership team experience preferred</li></ul> 

Additional Information 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Director of Revenue Management

<div>Company Description 
Gr&uuml;nde f&uuml;r Accor zu arbeiten? 
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen. 
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst. 
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. 
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS 
Job Description 
The Sales Manager of Fairmont Ramla is responsible for driving revenue through proactive sales efforts in the luxury market, focusing on developing and maintaining relationships with corporate, leisure, group, and MICE clients. This role requires a dynamic, results-driven professional who understands the high standards of luxury hospitality and can effectively position the hotel in a competitive marketplace.
Key Responsibilities:<ul><li>
Actively seek out new business opportunities and grow existing accounts across assigned segments (corporate, leisure, MICE, group, etc.).</li><li>
Develop and maintain strong relationships with key clients, travel agencies, DMCs, and corporate partners.</li><li>
Prepare and execute strategic action plans to achieve individual and team revenue goals.</li><li>
Manage client site inspections, FAM trips, and sales calls to showcase the property&rsquo;s offerings.</li><li>
Collaborate with the Revenue and Marketing teams to optimize pricing, promotions, and positioning.</li><li>
Maintain accurate records in the sales CRM (e.g., Delphi, Opera, Salesforce) and prepare regular sales reports.</li><li>
Participate in relevant trade shows, road shows, and networking events to represent the hotel and build brand awareness.</li><li>
Ensure the highest level of professionalism and luxury service when dealing with clients and internal teams.</li><li>
Stay updated on market trends, competitor activities, and client needs to adjust sales strategies accordingly.</li></ul> 

Additional Information 
Your Team and Work Environment: 
In 1&ndash;2 sentences, introduce the team, hotel, or workplace in a way that reflects its culture. 
Note: The description can be adjusted to meet specific local or legal requirements, such as work permits.
Our Commitment to Diversity &amp; Inclusion: 
We are an inclusive company, and our goal is to attract, hire, and develop diverse talent.
Reporting &amp; Administration:<ul><li>
Prepare and present sales reports, forecasts, and performance analysis to senior management.</li><li>
Track and manage sales leads and opportunities using CRM systems (e.g., Opera, Salesforce, Delphi).</li><li>
Ensure accurate records of all client interactions, leads, and bookings.</li><li>
Maintain up-to-date knowledge of market conditions, competitor offerings, and industry best practices.</li></ul>
Requirements:<ul><li>
Education: Bachelor's degree in Hospitality, Business Administration, Marketing, or a related field. A Master&rsquo;s degree or industry certifications (e.g., CHME, CMP) is a plus.</li><li>
Experience: Minimum of 5&ndash;7 years of experience in sales within the luxury hotel or hospitality industry, with a proven track record of achieving sales targets and managing key accounts.</li><li>
Skills:<ul><li>
Exceptional sales and negotiation skills, particularly within the luxury market.</li><li>
Strong understanding of the hotel industry, including MICE and leisure segments.</li><li>
Proficiency in CRM systems, hotel sales software (e.g., Opera, Delphi), and Microsoft Office Suite.</li><li>
Fluent in English; additional languages are highly desirable.</li><li>
Ability to think strategically and creatively, with excellent problem-solving skills.</li></ul></li></ul>
Key Competencies:<ul><li>
Leadership: Ability to lead by example, providing guidance and support to the sales team.</li><li>
Client Focus: A deep commitment to delivering exceptional service and personalized experiences to high-end clientele.</li><li>
Communication: Strong interpersonal and communication skills to engage with clients and internal teams effectively.</li><li>
Time Management: Excellent organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.</li><li>
Analytical Thinking: Ability to analyze market data and sales trends to make informed decisions and adjust strategies accordingly.</li><li>
Negotiation Skills: Proven ability to negotiate and close high-value deals while maintaining profitability for the hotel.</li></ul>
Working Conditions:<ul><li>
Full-time position with flexibility for evening and weekend work, depending on client needs and industry events.</li><li>
Travel may be required to meet with clients or attend industry events.</li><li>
Ability to work under pressure and meet sales targets in a competitive environment.</li></ul>
Compensation:<ul><li>
Competitive salary and commission structure based on performance.</li><li>
Benefits package may include healthcare, retirement plans, travel discounts, and other perks.</li></ul></div>

Sales Manager

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We're looking for an enthusiastic and detail-oriented Guest Service Supervisor to join our dynamic team in Cairo, Egypt. In this pivotal role, you will oversee daily front-of-house operations and lead our Guest Services team to deliver exceptional experiences at every guest touchpoint. You will be the backbone of our guest-facing operations, providing strategic leadership, resolving escalated concerns with empathy and professionalism, and maintaining the highest service standards across all interactions. This is an opportunity to make a meaningful impact on our guests' experiences while fostering a collaborative and supportive team environment.<ul><li>
Supervise and coordinate daily front-of-house operations to ensure seamless guest experiences and efficient service delivery</li><li>
Lead, mentor, and support the Guest Service team through coaching, performance feedback, and professional development opportunities</li><li>
Handle escalated guest concerns and complaints with empathy and assertiveness, implementing effective solutions that exceed expectations</li><li>
Maintain and enforce consistent service standards across all guest touchpoints, ensuring compliance with organizational policies and procedures</li><li>
Schedule staff efficiently, manage shift coverage, and optimize team resources to meet operational demands while controlling labor costs</li><li>
Monitor team performance and provide constructive feedback to drive continuous improvement and goal achievement</li><li>
Utilize guest management systems and property management software to track operations, guest preferences, and service metrics</li><li>
Collaborate transparently with other departments to coordinate guest services and resolve interdepartmental issues</li><li>
Identify operational challenges and implement innovative solutions to enhance efficiency, guest satisfaction, and team engagement</li><li>
Maintain detailed records of guest interactions, complaints, and resolutions for quality assurance and analytical review</li><li>
Ensure the team remains organized, motivated, and aligned with organizational goals and service excellence standards</li><li>
Demonstrate flexibility by working varied shifts, including weekends and holidays, as operational needs require</li></ul> 

Qualifications 
Required Skills and Experience:<ul><li>
Excellent communication and interpersonal skills with the ability to connect authentically with guests and team members</li><li>
Strong proven leadership qualities and demonstrated management experience in a hospitality or customer service environment</li><li>
Proven ability to maintain high service levels under pressure while remaining calm and resilient</li><li>
Advanced problem-solving and conflict resolution abilities with a customer-focused mindset</li><li>
Proficiency in guest complaint handling and de-escalation techniques</li><li>
Experience with guest management systems and property management software (PMS)</li><li>
Strong organizational and time management skills with meticulous attention to detail</li><li>
Ability to work collaboratively across departments and foster an inclusive team environment</li><li>
Demonstrated capability to analyze performance metrics and make data-driven decisions</li><li>
Experience with staff scheduling, resource planning, and budget management</li><li>
Fluency in both Arabic and English</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Service Supervisor

<div>Company Description 
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club. 
Job Description 
Fairmont The Palm is offering a career opportunity for an experienced Director, Food &amp; Beverage.
What is in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies and the opportunity to earn qualifications while you work</li><li>
Opportunity to develop your talent and grow within your property and across the world</li><li>
Ability to make a difference in the local community through our Corporate Social Responsibility activities.</li></ul>
Reporting to The Hotel Manager, responsibilities and essential job functions include but are not limited to below duties: 
<ul><li>
Consistently offer professional, friendly and engaging service</li><li>
Lead and manage the day to day operations of the Food &amp; Beverage Division ensuring all service standards are followed</li><li>
Drive innovative promotions, menus and concepts; creating a destination of choice for both Hotel and external guests</li><li>
Lead and support all Food &amp; Beverage departments in the achievement of their financial and operational targets</li><li>
Prepare annual budgets and administer in a fiscally responsible manner</li><li>
Implement effective control of food, beverage, labour and operating expenses throughout the F&amp;B division</li><li>
Assist in the preparation of the annual strategic plan and achieve the goals and targets therein</li><li>
Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits</li><li>
Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth</li><li>
Follow department policies, procedures and service standards</li><li>
Follow all safety policies</li><li>
Other duties as assigned</li></ul> 

Qualifications 
Your experience and skills include:
Previous Food &amp; Beverage experience in the same role in luxury hotels and restaurants.<ul><li>
At least 7-10 years of progressive leadership experience in luxury hotel food &amp; beverage operations in a union environment</li><li>
Computer literate in Microsoft Window applications required</li><li>
University/College degree in a related discipline required</li><li>
Strong interpersonal and problem solving abilities</li><li>
Highly responsible &amp; reliable</li><li>
Ability to work well under pressure in a fast paced environment</li><li>
Ability to work cohesively as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul></div>

Director, Food & Beverage

Join Fairmont and explore 23   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.