Qureos Mentor

Fairmont

<div>Company Description 
Why work for Fairmont?
At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience. 
Job Description 
As the Senior People &amp; Culture Manager, you model the Fairmont Century Plaza values of respect, integrity, teamwork, and empowerment through leadership that facilitates extraordinary careers and lasting memories for the People &amp; Culture and Hotel team.
What you will be doing:<ul><li>
Consistently offer professional, friendly and engaging service</li><li>
Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect, and fun</li><li>
Support in overseeing the day to day operation of the People &amp; Culture Department and play a critical role in the implementation of the People &amp; Culture strategy</li><li>
Use a variety of methods to promote Fairmont Century Plaza's standards and maintaining consistent colleague communication including but not limited to updating bulletin boards, daily pre-shifts, and training materials as needed</li><li>
Engagingly process candidates through the candidate workflow including but not limited to: Reviewing applicants, sourcing active and passive candidates, coordinating interviews, conducting initial screening, provide interview details and instructions, greet candidates for interviews, communicate interview process status, verifying references, assist with facilitating offers of employment and running background check</li><li>
Support full cycle recruitment activities within the People &amp; Culture department and ensure company policies are followed</li><li>
Management of benefits, benefits billing and open enrollment</li><li>
Enforces management guidelines by preparing, updating, and recommending People &amp; Culture policies and procedures.</li><li>
Coordinate and facilitate various training sessions including New Hire Orientation</li><li>
Support with completion of forms, maintaining 19 files, filing, copying, office organization, applicant greeting and pre-screening, and telephone coverage</li><li>
Data input and tracking of information into People &amp; Culture Systems (employee action forms, new hire files, status changes, training, benefits, pension, payroll audit trail, etc.) and file on a daily basis following filing legend</li><li>
Act with complete discretion and professionalism when handling confidential or sensitive matters</li><li>
Act as a resource for all colleagues of the hotel, and assist in resolving colleague questions, complaints, or issues as they arise</li><li>
Work with Payroll to ensure all payroll records are up to date on a bi-weekly basis</li><li>
Support all department managers with questions and colleague activities including various committees such as the CSR committee, the Safety committee, and the DE&amp;I committee</li><li>
Provide service and support to all colleagues with regards to eligibility, enrollment, and participation in all applicable benefit plans, including the coordination of benefit information seminars</li><li>
Working knowledge of CBA agreements within the Hotel</li><li>
Administrative assistance and tracking of all short-term disability, long-term disability, FMLA, Leave of Absences, and Workers&rsquo; Compensation claims</li><li>
Supporting a work environment reflective of Fairmont&rsquo;s values</li><li>
Other duties as assigned</li></ul>
What is in it for you:<ul><li>
Salary Range: USD $100,000 - USD $110,000 gross</li><li>
Discounted hotel rooms and food &amp; beverage rates to employees at our sister properties around the globe.</li><li>
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH</li><li>
Competitive Health Benefit Package within 30 days of employment</li><li>
401(k)/Roth IRA Eligibility after 60 days of employment</li><li>
Cell Phone Usage Reimbursement</li></ul> 

Qualifications 
Your experience and skills will include:<ul><li>
Minimum of 2 years of previous Human Resources leadership experience required</li><li>
Previous luxury hospitality experience required</li><li>
University/College degree or diploma in a related discipline required</li><li>
Formal education in Human Resources Management an asset</li><li>
Experience supporting unionized operations, interpreting collective bargaining agreements, and partnering with union representatives an asset</li><li>
Bilinguality an asset</li><li>
Exceptional organizational and prioritization skills complimented by excellent communication and interpersonal abilities</li><li>
Enthusiastic and positive personality with the ability to build strong relationships and handle confidential and sensitive matters</li><li>
Highly responsible, reliable, and have the innate ability to work cohesively as part of a team</li><li>
Proven desire to be involved in maintaining guest service excellence by providing quality service to our internal guests</li><li>
Proficient with MS Office (Word, Excel, Outlook, etc.) and HRIS</li><li>
Excellent communication skills, written, verbal, and non-verbal</li><li>
Strong interpersonal and problem-solving abilities</li><li>
Highly responsible &amp; reliable</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul> 

Additional Information 
Your team and working environment:
What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the &ldquo;Western White House,&rdquo; (as the only venue outside the White House to host state dinners), Century Plaza&rsquo;s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.
This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor&rsquo;s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination &amp; harassment.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D
Visa Requirements: Must provide proof of current eligibility to be employed in the United States of America.</div>

Senior People and Culture Manager

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We're looking for a dynamic and results-driven Sales Executive to join our growing team in Cairo, Egypt. In this role, you'll be responsible for driving revenue growth through strategic prospecting, relationship building, and closing high-value deals. You'll work in a fast-paced environment where your ability to analyze market opportunities, negotiate effectively, and deliver exceptional customer experiences will directly impact our organization's success. If you're passionate about sales, thrive on achieving ambitious targets, and want to make a meaningful impact, we'd love to hear from you.<ul><li>
Actively prospect and generate new business opportunities through outside calls, site visits, networking events, and digital outreach to build a robust sales pipeline</li><li>
Respond promptly to incoming inquiries and requests for proposals, converting qualified leads into confirmed deals within established timeframes</li><li>
Conduct personalized presentations and product demonstrations for prospective clients and decision-makers to showcase value and differentiation</li><li>
Negotiate contracts and commercial terms, including pricing, payment schedules, and service level agreements, while protecting company margins</li><li>
Maximize revenue opportunities by identifying upselling and cross-selling possibilities and customizing solutions to meet client needs</li><li>
Prepare detailed and accurate documentation, proposals, and contracts for operational handoff to relevant internal teams</li><li>
Serve as the primary client contact throughout the sales process and beyond, ensuring transparency, responsiveness, and exceptional service delivery</li><li>
Track all sales activities, leads, and bookings in our CRM system and maintain accurate forecasts to achieve monthly and quarterly revenue targets</li><li>
Analyze sales data and market trends to identify opportunities for improvement and inform strategic decision-making</li><li>
Maintain a flexible schedule and demonstrate resilience in a competitive, goal-oriented environment where continuous improvement is valued</li></ul> 

Qualifications 
**Required Qualifications:**<ul><li>
Minimum 12 months of proven experience in a proactive sales role, preferably in a corporate, B2B, hospitality, or events-focused business environment</li><li>
Demonstrated ability to work independently while building and maintaining strong collaborative relationships with internal teams and external stakeholders</li><li>
Exceptional attention to detail with strong organizational and time management skills</li><li>
Proficiency with CRM systems (such as Delphi, Cvent, Salesforce, or similar platforms) and Microsoft Office Suite</li><li>
Excellent negotiation, networking, and interpersonal skills with the ability to build rapport across all organizational levels</li><li>
Strong analytical abilities with competency in budgeting, forecasting, and preparing sales reports</li><li>
Confident, articulate communicator with excellent written and verbal communication skills</li><li>
Sound understanding of emerging industry trends and competitive landscape</li></ul>
**Preferred Qualifications:**<ul><li>
Experience in a consultative or solution-based sales environment</li><li>
Familiarity with revenue optimization and upselling strategies</li><li>
Track record of consistently exceeding sales targets and KPIs</li><li>
Experience managing complex, multi-stakeholder negotiations</li><li>
Arabic language proficiency (added value for our Cairo location)</li><li>
Sales certification or formal training in consultative selling techniques</li></ul></div>

Sales Executive

<div>Company Description 
Fairmont Hotels &amp; Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. 
About Fairmont Doha
Experience contemporary luxury with timeless hospitality at Fairmont Doha, an iconic destination set within the landmark Katara Towers in Lusail.
Fairmont Doha is a celebration of modern elegance, vibrant energy, and heartfelt service. As part of a globally respected luxury hospitality brand, we are dedicated to creating meaningful moments that reflect both the spirit of Doha and the warmth of genuine hospitality.
At Fairmont, we believe in welcoming the world with sincerity and style. Our colleagues are empowered to deliver exceptional experiences through intuitive service, attention to detail, and a deep sense of pride in what we do.
Joining Fairmont Doha means becoming part of a dynamic and inclusive team where individuality is valued, growth is encouraged, and every day brings the opportunity to create memorable guest experiences that feel both personal and extraordinary. 
About the Application Process
At Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 
Job Description 
We invite you to join the world of luxury hospitality at Fairmont Doha as our new Guest Experience Agent.
As a Guest Experience Agent at Fairmont Doha, you will be the heart of the guest journey, creating personalised and memorable experiences that reflect Fairmont&rsquo;s legendary standards of luxury hospitality. Acting as a key point of contact throughout the guest stay, you will anticipate needs, build genuine connections, and ensure every interaction is delivered with warmth, professionalism, and attention to detail. The ideal candidate is passionate about service excellence, thrives in a fast-paced luxury environment, and is committed to turning moments into lasting memories.
Key Responsibilities:<ul><li>
Deliver warm, gracious, and engaging service in line with Fairmont brand standards and the Fairmont Service Promise</li><li>
Anticipate guest preferences and curate personalised experiences throughout the stay</li><li>
Welcome and engage with guests in public areas, ensuring a visible and approachable presence</li><li>
Handle guest inquiries, requests, and concerns promptly, professionally, and with empathy</li><li>
Coordinate special occasions, VIP arrivals, amenities, and bespoke guest experiences</li><li>
Take ownership of service recovery and ensure all concerns are resolved efficiently and thoughtfully</li><li>
Maintain accurate guest profiles and preferences within the hotel system to enhance future stays</li><li>
Collaborate closely with Front Office, Concierge, Housekeeping, Food &amp; Beverage, and other departments to ensure seamless service delivery</li><li>
Proactively follow up with guests to measure satisfaction and exceed expectations</li><li>
Promote hotel facilities, services, and loyalty programs with confidence and professionalism</li><li>
Uphold the highest standards of grooming, communication, and luxury hospitality etiquette</li><li>
Support continuous improvement initiatives by sharing guest feedback and service insights</li></ul> 

Qualifications 
What will you bring to this role?<ul><li>
Previous experience in Guest Relations, Front Office, or luxury hospitality preferred</li><li>
Excellent communication and interpersonal skills with a naturally engaging personality</li><li>
Strong problem-solving abilities and emotional intelligence</li><li>
Ability to remain calm, professional, and detail-oriented under pressure</li><li>
Proficiency in Opera PMS or similar hotel management systems is an advantage</li><li>
Fluency in English required; additional languages are highly valued</li><li>
Passion for creating exceptional guest experiences and meaningful connections</li></ul> 

Additional Information 
Employee Benefits 
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont &amp; Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity &amp; Inclusion
We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</div>

Guest Experience Agent

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.<ul><li>
Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system</li><li>
Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism</li><li>
Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests</li><li>
Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences</li><li>
Analyze booking patterns and guest preferences to support revenue optimization initiatives</li><li>
Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions</li><li>
Maintain organized records and documentation to ensure data integrity and compliance with company policies</li><li>
Identify opportunities to upsell services and packages while remaining transparent about offerings</li><li>
Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality</li><li>
Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed</li></ul> 

Qualifications 
Required Skills &amp; Experience:<ul><li>
Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)</li><li>
Strong listening and interpersonal skills with the ability to build rapport with diverse guests</li><li>
Excellent verbal communication skills in English; additional language proficiency is a valuable asset</li><li>
Proficiency with computer systems and reservation management software</li><li>
Exceptional attention to detail and accuracy in data entry and record-keeping</li><li>
Ability to multitask effectively and prioritize in a high-volume environment</li><li>
Strong problem-solving skills with a proactive approach to resolving issues</li><li>
Demonstrated ability to work collaboratively within a team structure</li><li>
Flexibility to adapt to changing circumstances and learn new processes quickly</li><li>
Goal-oriented mindset with a commitment to achieving performance targets</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Reservations Agent

<div>Company Description 
Makkah Clock Royal Tower, A Fairmont Hotel, with 1662 guest rooms, is located just a few steps away from the Masjid Al Haram. This 76-story hotel&mdash;one of the tallest in the world&mdash;is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, and serves as an iconic symbol of hospitality in the Holy City. 
Job Description 
The Director of Revenue Management is responsible for helping lead the hotel Commercial Strategy team in determining strategic vision. The DRM establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit. The role plays a critical part in identifying and mentoring RM talent within the hotel.
Responsibilities
Strategic vision, ultimate accountability for hotel revenue and profitability, assist in leadership of the commercial team, mentorship, and final decision-making authority.<ul><li>
Leads the strategic planning process and collaborates with all hotel profit generation teams to proactively identify and implement opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams..</li><li>
Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel.</li><li>
Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.</li><li>
Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics</li><li>
Drives the annual budget process and produces long term projections, as required.</li><li>
Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.</li><li>
Chairs the weekly Revenue Management Meetings, driving strategic discussions and ensuring alignment with brand guidelines and hotel objectives.</li><li>
Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.</li><li>
Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.</li><li>
Continuously evaluating new business opportunities and optimizing performance across booking channels.</li><li>
Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts.</li><li>
Together with the Marketing/Distribution team, manages performance reviews with OTA/CTO partners, keeping up-to-date on each partner&rsquo;s distribution options and extranet maintenance, to ensure optimal display of the hotel. Evaluates extranet enhancements.</li><li>
Serves as the system owner for all core revenue management technologies (RMS, CRS, Rate shopping systems, etc.), ensuring data quality, system hygiene, and optimal utilization to drive profit.</li><li>
Maintains relationships with local market competitors to keep informed of trends and news.</li><li>
Identifies, mentors, and develops revenue management talent, including the Revenue Manager/Assistant DRM and Revenue Analyst, fostering a culture of continuous learning and high performance</li></ul> 

Qualifications 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:<ul><li>
Strong communication skills, both verbal and written</li><li>
Dynamic can-do attitude</li><li>
Strong analytical skills and attention to detail</li><li>
Presents a professional and polished appearance</li><li>
Effectively deal with guests and other team members</li><li>
Previous reservation experience highly preferred</li><li>
Experience with Ideas G3 RMS, Opera PMS, or Opera Sales and Catering preferred</li><li>
Possessing the trait of being organized and multi-tasking</li><li>
Ability to complete work within given deadlines</li><li>
Maintain confidentiality of proprietary information and protect company assets</li></ul>
Physical Demands<ul><li>
This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting and carrying up to 20 lbs.</li><li>
Perform other reasonable job duties as requested.</li></ul>
Required Education and Experience<ul><li>
Minimum 2 years of Revenue Management experience</li><li>
Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.</li><li>
Experience within 4- or 5-star hotels, complex properties with multiple outlets, banquets and catering, and/or within similar markets preferred</li><li>
Strong understanding of Hotel Operations, Hotel Leadership team experience preferred</li></ul> 

Additional Information 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Director of Revenue Management

<div>Company Description 
Raffles &amp; Fairmont The Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
We are seeking an Assistant IT Manager to support the planning, operation, and continuous enhancement of information technology systems at Fairmont The Red Sea.
Working closely with the Director of IT and hotel leadership, this role ensures the reliability, security, and optimal performance of all IT infrastructure and systems&mdash;enabling seamless hotel operations and delivering exceptional guest experiences in line with Fairmont brand standards.
Key Responsibilities<ul><li>
Support the day-to-day operation of all hotel IT systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices.</li><li>
Assist in maintaining system availability, performance, and security across all hotel departments.</li><li>
Provide technical support and troubleshooting for hardware, software, and network-related issues.</li><li>
Support system integrations between PMS, POS, Finance, Sales, F&amp;B, and third-party applications.</li><li>
Assist in implementing and maintaining IT security policies, access controls, backups, and disaster recovery procedures.</li><li>
Monitor system performance and proactively escalate issues to minimize operational downtime.</li><li>
Support new system implementations, upgrades, patches, and testing activities.</li><li>
Maintain accurate IT documentation, asset registers, licenses, and configuration records.</li><li>
Assist with vendor coordination, service contracts, and support agreements.</li><li>
Support user access management, system permissions, and onboarding/offboarding processes.</li><li>
Provide IT support during critical hotel operations, pre-opening activities, and special events.</li><li>
Ensure compliance with Accor IT standards, cybersecurity requirements, and local regulations.</li><li>
Support IT audits, risk assessments, and compliance reporting.</li><li>
Promote IT best practices and provide basic system training to hotel colleagues.</li><li>
Act as a deputy to the IT Manager when required, supporting leadership and decision-making.</li><li>
Maintain strong communication with department heads to understand and support operational technology needs.</li><li>
Uphold data protection, confidentiality, and information security standards at all times.</li></ul> 

Qualifications 
<ul><li>
Degree or diploma in Information Technology, Computer Science, or a related field preferred.</li><li>
Minimum 3&ndash;5 years of experience in hotel IT operations, with exposure to supervisory or assistant-level responsibilities.</li><li>
Strong knowledge of hotel systems, including PMS (Opera preferred), POS systems, networking, and end-user support.</li><li>
Experience with network infrastructure, servers, Wi-Fi solutions, and cybersecurity fundamentals.</li><li>
Familiarity with system integrations, cloud-based applications, and vendor management.</li><li>
Strong troubleshooting, analytical, and problem-solving skills.</li><li>
Excellent communication and stakeholder management abilities.</li><li>
Ability to work flexible hours, including on-call support when required.</li></ul> 
Additional Information 
<ul><li>
Understanding of ultra-luxury guest expectations and brand alignment.</li><li>
Experience in Pre- Opening is a plus.</li><li>
Regional Experience is a must.</li><li>
Impeccable grooming and personal presentation aligned with luxury standards.</li></ul></div>

Assistant IT Manager - Fairmont The Red Sea

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Fairmont The Red Sea is seeking a dynamic and professional Food &amp; Beverage Supervisor to join our team in Umluj, Saudi Arabia. In this supervisory role, you will oversee daily food and beverage operations, lead a dedicated team, and ensure exceptional service standards that align with Fairmont's commitment to excellence. You will be instrumental in maintaining operational efficiency while delivering outstanding guest experiences in our luxury resort setting.<ul><li>
Supervise and manage food and beverage staff, including scheduling, training, and performance evaluations to ensure a motivated and skilled team</li><li>
Maintain consistent service quality and operational standards across all F&amp;B outlets, ensuring compliance with company policies and procedures</li><li>
Monitor inventory levels, manage costs, and implement strategies to optimize profitability while maintaining quality standards</li><li>
Ensure health, safety, and sanitation regulations are strictly adhered to in all food preparation and service areas</li><li>
Address guest concerns and complaints promptly and professionally, resolving issues to ensure customer satisfaction</li><li>
Coordinate with kitchen and service teams to ensure smooth operations during peak service periods</li><li>
Conduct staff training and development programs to enhance service skills and product knowledge</li><li>
Analyze operational metrics and prepare reports on performance, identifying areas for improvement</li><li>
Manage reservations, special events, and customized dining experiences to exceed guest expectations</li><li>
Maintain organized records of staff schedules, inventory, and financial reports</li></ul> 

Qualifications 
<ul><li>
Minimum 3-5 years of supervisory or management experience in food and beverage operations within a hospitality setting</li><li>
Proven leadership and team management skills with the ability to motivate and develop staff</li><li>
Strong knowledge of food and beverage operations, menu planning, and service standards</li><li>
Excellent communication and interpersonal skills with a customer-focused approach</li><li>
Proficiency with point-of-sale (POS) systems and restaurant management software</li><li>
Solid understanding of inventory management, cost control, and budget management</li><li>
Demonstrated problem-solving abilities and decisiveness in high-pressure environments</li><li>
Knowledge of health, safety, and sanitation regulations in food service operations</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays as required</li><li>
Multilingual abilities (Arabic and English preferred) are advantageous</li><li>
Strong organizational and time management skills with attention to detail</li><li>
Ability to work collaboratively with diverse teams in a luxury hospitality environment</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Food & Beverage Supervisor, Fairmont The Red Sea

Join Fairmont and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.