Qureos Mentor

Fairmont

<div>Company Description 
Gr&uuml;nde f&uuml;r Accor zu arbeiten? 
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen. 
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst. 
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. 
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS 
Job Description 
We are seeking a highly skilled and experienced Senior CCS Manager to join our team in Riyadh, Saudi Arabia. As a key leader in our organization, you will be responsible for overseeing and optimizing our Customer Care and Service (CCS) operations, ensuring exceptional customer experiences and driving continuous improvement in our service delivery.<ul><li>
Develop and implement strategic plans to enhance customer satisfaction and loyalty</li><li>
Lead and mentor a team of CCS professionals, fostering a culture of excellence and continuous improvement</li><li>
Analyze customer feedback, service metrics, and industry trends to identify areas for improvement and innovation</li><li>
Collaborate with cross-functional teams to streamline processes and enhance the overall customer journey</li><li>
Establish and monitor key performance indicators (KPIs) for the CCS department</li><li>
Implement and optimize CRM systems and other technological solutions to improve service efficiency</li><li>
Develop and manage the CCS budget, ensuring cost-effective operations</li><li>
Create and deliver regular reports on CCS performance to senior management</li><li>
Stay updated on industry best practices and implement innovative approaches to customer service</li><li>
Ensure compliance with relevant regulations and company policies in all CCS operations</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Business Administration, Customer Service Management, or related field; MBA or relevant master's degree preferred</li><li>
7+ years of experience in CCS management, with a proven track record of improving customer satisfaction metrics</li><li>
Strong leadership skills with the ability to motivate and develop high-performing teams</li><li>
Excellent analytical and problem-solving skills, with a data-driven approach to decision-making</li><li>
Proficiency in project management and strategic planning</li><li>
Advanced knowledge of CRM systems and customer service technologies</li><li>
Outstanding communication and presentation skills</li><li>
Experience in implementing and optimizing CCS processes</li><li>
In-depth understanding of customer service best practices, contact center operations, and service quality standards</li><li>
Customer service certifications (e.g., CCXP, CCSM) are a plus</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Fluency in English; Arabic language skills are highly desirable</li></ul> 

Additional Information 
Senior CCS Manager &ndash; Your Team and Working Environment:
Join our skilled and service-oriented Sales &amp; Marketing team as a Senior CCS Manager, where precision, care, and pride in service delivery are the foundation of every task. In this essential role, you will lead and support the successful planning and execution of catering and conference services, ensuring each event reflects our brand&rsquo;s commitment to excellence.
We promote a respectful and supportive work culture based on collaboration, professionalism, and mutual trust. As a key contributor to the guest experience, your leadership and attention to detail will ensure every meeting, banquet, or event is delivered seamlessly, leaving a lasting impression on clients and guests alike.
Our Commitment to Diversity &amp; Inclusion:
We take pride in being an inclusive workplace that values and supports diverse talent. We believe that diversity enhances the quality of our work, inspires creativity, and strengthens our team.
In our Sales &amp; Marketing department, we welcome individuals from all backgrounds and empower them to grow, connect, and contribute with integrity and purpose.</div>

CCS Manager

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
As a Telephone Operator at Fairmont Doha, you'll serve as the welcoming voice of the hotel - handling both internal and external communications with warmth, professionalism, and grace. You&rsquo;ll facilitate guest service requests, ensure smooth inter-department coordination, manage emergencies, and safeguard guest satisfaction throughout their stay.
Key Responsibilities<ul><li>
Promptly and courteously handle all incoming calls following established telephone etiquette.</li><li>
Log guest inquiries and requests accurately and follow up using systems like Opera PMS and Royal Service Manager</li><li>
Monitor and expedite guest requests, liaising with relevant departments to ensure timely delivery</li><li>
Serve as the central communication point in emergencies, coordinating responses per hotel safety protocols</li><li>
Manage wake-up calls, ensuring both accuracy and punctuality</li><li>
Record guest preferences, service interactions, and incidents in the appropriate systems</li><li>
Handle in-room dining orders and assist with coordination of guest-facing services as needed</li><li>
Uphold guest confidentiality and data privacy at all times</li><li>
Take proactive ownership of the guest experience, ensuring satisfaction through attentive communication and resolution</li></ul> 
Qualifications 
<ul><li>
Prior experience in a frontline role within luxury hotel/s and/or resort/s - Front Office, Royal Services, or Call Centres is a valuable asset</li><li>
Excellent written and spoken English. Additional languages are advantageous</li><li>
Strong computer literacy, especially with systems like Opera PMS and Royal Service Manager (or equivalent platforms)</li><li>
Impeccable telephone etiquette and the ability to remain calm and courteous under pressure</li><li>
A genuine passion for exceptional guest service and a track record of surpassing expectations</li><li>
Strong multitasking skills, good judgment, and composure in a high-paced environment</li></ul></div>

Telephone Operator

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city&rsquo;s storied history and traditions to bring guests an exceptional experience in the heart of one of the world&rsquo;s most talked about destinations.
Fairmont Quasar Istanbul is at once in touch with this fabulous city&rsquo;s past and part of its dynamic future, rising up from the heart of Istanbul&rsquo;s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize. 
Job Description 
Technician<ul><li>
Timely completion of work orders and special projects</li><li>
Completion of plumbing service requests</li><li>
Completion of hotel turns.</li><li>
Servicing residents in a friendly, customer service oriented manner</li><li>
Diagnoses problems and repairs in the areas mechanical</li><li>
Responds to all service requests, on-call emergencies as directed by the Property Manager and Service Manager, must be completed in a timely and professional manner</li><li>
Performs property maintenance of pools, spas, and pool areas if applicable</li></ul> 

Qualifications 
<ul><li>
Experience in the hotel industry</li><li>
Excellent customer service skills and general computer knowledge.</li><li>
Candidate should have strong experience with plumbing skills.</li></ul> 
Additional Information 
Your team and working environment: 
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Technician

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Recreation Receptionist at Raffles &amp; Fairmont Doha serves as the first point of contact for guests using the hotel&rsquo;s recreational facilities. This role is responsible for providing excellent customer service, managing bookings and schedules, and ensuring guests have a seamless and enjoyable leisure experience in line with the luxury standards of the Raffles &amp; Fairmont brands.
Key Responsibilities:<ul><li>
Greet and welcome guests in a warm, professional, and courteous manner.</li><li>
Manage reservations, bookings, and scheduling for recreational facilities such as the gym, swimming pool, spa, tennis courts, and other leisure activities.</li><li>
Provide guests with detailed information about available recreational services, programs, and events.</li><li>
Assist guests with equipment rental and usage instructions.</li><li>
Maintain accurate records of guest usage and facility bookings.</li><li>
Handle guest inquiries, requests, and feedback promptly and efficiently.</li><li>
Coordinate with other hotel departments to ensure smooth delivery of recreational services.</li><li>
Monitor the condition and cleanliness of recreational areas and report any maintenance or safety issues to the relevant departments.</li><li>
Assist in promoting recreational programs and special events to guests.</li><li>
Uphold all health, safety, and hygiene standards within the recreation department.</li></ul> 

Qualifications 
<ul><li>
Previous experience in a front desk, guest services, or recreational facility role is preferred.</li><li>
Excellent interpersonal and communication skills in English; knowledge of Arabic or other languages is an advantage.</li><li>
Strong organizational skills with attention to detail.</li><li>
Friendly, approachable, and guest-focused attitude.</li><li>
Ability to multitask and handle busy periods with professionalism and efficiency.</li><li>
Basic computer skills for managing bookings and guest records.</li><li>
Flexible to work shifts, including weekends and holidays.</li><li>
Knowledge of recreational activities and facilities is a plus.</li></ul></div>

Recreation Receptionist

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city&rsquo;s storied history and traditions to bring guests an exceptional experience in the heart of one of the world&rsquo;s most talked about destinations.
Fairmont Quasar Istanbul is at once in touch with this fabulous city&rsquo;s past and part of its dynamic future, rising up from the heart of Istanbul&rsquo;s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize. 
Job Description 
Position Scope:<ul><li>
Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.</li><li>
Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.</li><li>
Maintain strict security procedures to ensure guest confidentiality and safety</li></ul>
Responsibilities:<ul><li>
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.</li><li>
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.</li><li>
Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy</li><li>
Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.</li><li>
Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.</li><li>
Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.</li><li>
Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.</li><li>
Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.</li><li>
Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.</li><li>
Attend to other duties as requested by Management and Supervisors</li></ul> 

Qualifications 
<ul><li>
2-3 years of experience in Hotel reception is vital</li><li>
Service focused personality is essential</li><li>
Prior experience working with Opera or a related system</li><li>
Fluency in various local &amp; international languages is advantageous</li><li>
Only local candidates will be considered</li></ul> 

Additional Information 
Your team and working environment: 
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
Note: Customization may be included for any specific local or legislative requirements, such as work permits. 
Only Turkish or candidates which able to communicate in Turkish will be hired. 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Reception Agent

<div>Company Description 
Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service. 
Job Description 
<ul><li>
Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines</li><li>
Ensure the quality of the food items and notify manager if a product does not meet specifications.</li><li>
Carry full responsibilities of his section when his immediate supervisor is not there.</li><li>
Work according to the menu specifications (pictures or/and portions) set by Chef.</li><li>
Keep working area at all times in Hygienic conditions according to the rules set by the hotel.</li><li>
Communicate to his direct supervisor in all relevant &amp; important matters.</li><li>
Promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li><li>
To generally promote and ensure good inter-departmental relations.</li><li>
Display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</li></ul> 

Qualifications 
<ul><li>
Previous experience in a similar role or culinary training preferred.</li><li>
Knowledge of basic cooking techniques and food safety standards.</li><li>
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>
Strong attention to detail and organizational skills.</li><li>
Good communication and teamwork abilities.</li><li>
Physical stamina and dexterity to perform kitchen tasks efficiently.</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Diversity &amp; Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.</div>

Commis III

<div>Company Description 
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. 
Job Description 
Reporting to the Director of Revenue Management, responsibilities and essential job functions include but are not limited to the following:
Main Duties:<ul><li>
To manage the reservations operations, including the communication Center, ensuring the hotel standards and procedures are fully known and followed.</li><li>
To ensure a proper teamwork and supervise the reservation and telephone operator section at all times.</li><li>
To ensure all incoming and outgoing room reservation request are attended and handled as per the hotel standards and procedures.</li><li>
To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel&rsquo;s image and to increase revenue.</li><li>
To recognize potential clients and to transmit information to the sales Department</li><li>
To recognize VIP guests and to apply the concerned policies.</li><li>
To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.</li><li>
To promote the Accor loyalty programs and the hotel promotions.</li><li>
To ensure the privacy of the guests and the confidentiality of the information is respected.</li><li>
To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own</li><li>
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recoding it.</li><li>
To be fully aware of and to report all guest comments or complaints.</li><li>
To ensure that telephone etiquette is properly used as per Accor standards.</li><li>
To ensure a perfect knowledge of room types and rates structure among the reservation team.</li><li>
To ensure the accuracy of all booking information entered in the PMS.</li><li>
To ensure the Guest History records are accurately maintained and all recurring guests are pre-registered.</li><li>
To ensure a perfect knowledge of the hotel configuration and products among the team members.</li><li>
To ensure the achievement of Quality tools and yield Management performance with the reservation team.</li><li>
To implement and control the Focus and other financial and audit procedures.</li><li>
To offer assistance at any time in the operation and monitor, highlight and suggest improvements on any dysfunction.</li><li>
To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.</li><li>
To implement and follow up daily check lists.</li><li>
To assist in securing external guest accommodation should an overbooking occur</li><li>
To know the competitors and to gather information about their activities and Sales</li><li>
To provide updated reports and statistics to the management and other departments.</li><li>
Update availability and rates charts on TARS and other booking systems/channels.</li><li>
To prepare forecasts and statistics.</li><li>
To maintain database for ATACS follow up.</li><li>
To respect schedules, terms and deadlines as agreed with the management.</li><li>
To ensure that all team members are aware of the outlet timings and promote the internal activities and events.</li><li>
To ensure that all team members are updated with latest administrative, organizational, operational or other changes and news.</li><li>
To be updated with the competitor's offerings and rates.</li><li>
To liaise closely with sales on rate management.</li><li>
To conduct a daily line up briefing with the reservation team to recapitulate task and activity.</li><li>
To attend any inter-departmental meeting using this opportunity to encourage the interactivity with reservation team and to review the operational standards and procedures.</li><li>
To share daily activity highlights with the Revenue Manager, including internal and external guest opportunities.</li><li>
To be an ambassador of the hotel, in and outside the workplace.</li><li>
To ensure uncompromising levels of cleanliness and maintenance through each employee&rsquo;s responsibility.</li><li>
To interview potential candidates and assist in new employees' integration in liaison with People and Culture department.</li><li>
To create an atmosphere of high morale and happy working relationship among the staff.</li><li>
To conduct staff evaluations and surveys.</li><li>
To develop staff motivation and performance through action plans.</li><li>
To become involved in staff retention and satisfaction.</li><li>
To ensure training and regular &ldquo;refresher&rdquo; courses are conducted and attended as scheduled.</li></ul> 

Qualifications 
<ul><li>
Previous customer related experience required.</li><li>
Previous Property Manager System experience preferred.</li><li>
Previous Reservation Managerial experience for 2 years is required.</li><li>
Computer literate in Microsoft Window applications required.</li><li>
Strong interpersonal and problem-solving abilities.</li><li>
Highly responsible &amp; reliable.</li><li>
Ability to work well under pressure in a fast-paced environment.</li><li>
Ability to work cohesively as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li><li>
Luxury hotel sales experience, having had varied market mix experience.</li></ul> 

Additional Information 
Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Cluster Reservations Manager

Join Fairmont and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.