Qureos Mentor

Fairmont

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
THE POSITION
The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel's national and international accounts in terms of individual bookings.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business</li><li>Conduct training to existing and new agents in the team to maintain and improve reservation selling skills</li><li>Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction</li><li>Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings</li><li>Track calls using standard call conversion sheets and report results daily, weekly and monthly</li><li>Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level</li><li>Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required</li><li>Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s)</li><li>Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these</li><li>Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li>Ability to handle multiple tasks</li><li>Ability to delegate and organize work flow</li><li>Ability to meet deadlines consistently</li><li>Leadership skills</li><li>Managing, training and instructing skills</li></ul> 
QUALIFICATIONS<ul><li>Degree/Diploma in Training and Development or Hotel Management</li><li>Working knowledge of Opera, Microsoft Office.</li></ul> 
EXPERIENCE<ul><li>Minimum 3 years experience in Hotel or Resort.</li><li>Luxury hotel or resort background preferred</li><li>Understands the local culture and have worked in the region.</li></ul> 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Reservations Manager - Fairmont the Red Sea

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
THE POSITION 
Reporting to the Asst. Front Office Manager, the Night Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained during the overnight period. The Night Manager will be responsible for the entire hotel and act on behalf of the General Manager during this time frame.
GROOMING 
Our appearance is a reflection of who we are, and our grooming should project a professional image at work; therefore, every member of our team must adhere to grooming standards at all times<div>
KEY ROLES AND RESPONSIBILITIES 
<ul><li>Ensures that all Front Office Standards Operating policies and procedures are adhered</li><li>Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts</li><li>Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment</li><li>Strong and effective communication with all other departments</li><li>Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction.</li><li>Responsible to balance operational, administrative and colleague needs</li><li>Responsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels &amp; Resorts programs as a measurement tool)</li><li>Provides passionate direction towards achieving our vision</li><li>Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching</li><li>Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue</li><li>Effectively maximizes inventory levels during high occupancy/sold out nights</li><li>Adheres to and promotes the Company&rsquo;s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures</li><li>Monitoring the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, TrustYou and Forbes targets on a daily basis</li></ul></div> 
Qualifications<div> 
PERSONAL ATTRIBUTES 
<ul><li>Motivator and Proactive</li><li>Team player</li><li>Positive attitude and well-spoken</li><li>People person</li><li>Result driven</li><li>Open-minded</li><li>Display initiative</li><li>Organized</li><li>Commitment to professional values</li><li>Thinking out of the box</li></ul></div>
QUALIFICATIONS<ul><li>Proven ability to guide and coach team members</li><li>An operational knowledge and proficiency in Front Office Systems and Microsoft Office suite (Word, Excel, PowerPoint)</li><li>Excellent leadership, written/verbal communication and interpersonal skills</li><li>Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals.</li><li>Strong guest service orientation and training skills background required.</li><li>Able to balance a variety of conflicting priorities while considering all aspects of the job i.e., Financial, Operational, Human Resources</li><li>A working knowledge of a second language and its application in the hotel and hospitality operation is an asset</li><li>Highly organized, results-oriented with the ability to be flexible and work well under pressure</li><li>Degree or Diploma in Hospitality Management is an asset</li></ul>
EXPERIENCE<ul><li>Minimum 2 years' previous management experience in Front Office operations in luxury hotel</li></ul>
The key responsibilities are illustrated in this job description, but it is not an exhaustive list of all tasks that may be allocated by your reporting manager and are subject to change as needed. 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Night Manager - Fairmont the Red Sea (Saudi National)

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
JOB SUMMARY
The Guest Relations Manager is the face of the property, embodying its values and standards while creating exceptional guest experiences. This leadership role requires a dynamic individual who thrives on presence, guest engagement, and leading from the front. The Guest Relations Manager ensures every guest interaction is personalized and memorable, fostering loyalty and a strong emotional connection with the brand. Open to change and a driver of innovation, the ideal candidate is a visionary who proactively brings fresh ideas to enhance guest satisfaction and operational excellence. 
KEY ROLES &amp; RESPONSIBILITIES
1. Guest Engagement:<ul><li>Serve as the primary point of contact for VIPs and regular guests, ensuring their needs and expectations are exceeded.</li><li>Actively engage with guests throughout the property, offering assistance, gathering feedback, and creating personalized experiences.</li></ul>
o Actioning any of the feedback received, record glitches and ensure full closure.
o Alert senior management<ul><li>Anticipate guest needs by utilizing guest history and preferences to deliver tailored service.</li></ul>
2. Leadership and Presence:<ul><li>Lead by example, demonstrating a professional and approachable demeanor at all times.</li><li>Be visible during peak times, in the lobby, F&amp;B outlets, Fairmont Club, Recreation areas, at events, and any other key operational areas determined my management to enhance guest interaction.</li><li>Mentor and inspire the Guest Relations team to embody the hotel&rsquo;s standards and values.</li><li>Liaises closely with Concierge, and Fairmont Club for Hotel events, special VIP requests or preparations</li><li>Supervise the Guest Relations Supervisor/Officers and prepares the weekly duty rosters.</li></ul>
3. Memorable Experiences:<ul><li>Develop and implement unique guest touchpoints and personalized moments that leave lasting impressions.</li><li>Collaborate with other departments to curate bespoke experiences that align with the property&rsquo;s brand.</li><li>Checks all VIP rooms prior to arrival and ensures that the correct standard (allocations, amenities and special requests) is maintained.</li><li>repeat guests, high paying guests, high profile guests and other VIP&rsquo;s receive special recognition and service</li></ul>
4. Innovation and Change Management:<ul><li>Proactively identify areas for improvement, propose innovative solutions, and lead the implementation of changes.</li></ul>
5. Operational Excellence:<ul><li>Oversee the smooth operation of the Guest Relations team, ensuring efficiency and alignment with the property&rsquo;s standards.</li><li>Manage guest feedback, resolving concerns promptly and effectively while ensuring long-term satisfaction.</li><li>Monitor key performance indicators (KPIs) related to guest satisfaction and loyalty.</li><li>Ensures lobby presence at all times</li><li>Keeps the immediate manager fully informed of all problems or unusual matters of significance.</li><li>Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently</li><li>Works closely with the Butler Team to maximize the potential of both department&rsquo;s</li></ul>
6. Brand Ambassador:<ul><li>Build strong relationships with repeat guests, influencers, and partners to foster advocacy for the hotel.</li></ul>
7. Additional Responsibilities:<ul><li>Performs related duties and special projects assigned by Senior Management.</li><li>Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.</li></ul> 
Qualifications 
WORK ENVIRONMENT:<ul><li>High visibility and engagement in guest-facing areas.</li><li>Flexibility to work evenings, weekends, and holidays as required by the operation.</li></ul> 
SKILLS AND ATTRUBUTES<ul><li>Exceptional interpersonal and communication skills.</li><li>Proactive, resourceful, and solutions-driven.</li><li>Able to exercise good judgment with challenging guests</li><li>Strong leadership capabilities with the ability to inspire and motivate a team.</li><li>Detail-oriented with a passion for creating unique guest experiences.</li></ul> 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Guest Relation Manager - Fairmont the Red Sea (Saudi National)

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
We are seeking an experienced and dynamic Front Office Manager to join our prestigious hotel in the beautiful coastal city of Umluj, Saudi Arabia. As the leader of our front office team, you will be responsible for ensuring exceptional guest experiences and overseeing smooth operations in this emerging tourist destination on the Red Sea coast.<ul><li>
Lead and mentor the front office team, fostering a culture of excellence and collaboration</li><li>
Develop and implement strategies to enhance guest satisfaction and operational efficiency</li><li>
Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries</li><li>
Train and motivate staff to deliver high-quality customer service</li><li>
Manage guest complaints and resolve issues promptly and professionally</li><li>
Coordinate with other departments to ensure seamless guest experiences</li><li>
Monitor and optimize front office performance metrics and guest satisfaction scores</li><li>
Manage department budgets and control expenses effectively</li><li>
Ensure compliance with brand standards and Saudi Arabian hospitality regulations</li><li>
Implement and maintain efficient front office procedures and systems</li><li>
Develop and execute revenue management strategies to maximize occupancy and revenue</li><li>
Handle VIP guests and special requests with utmost care and attention to detail</li><li>
Stay informed about local attractions and activities in Umluj and surrounding areas to provide valuable recommendations to guests</li><li>
Oversee staff scheduling and workforce management to ensure optimal coverage</li><li>
Implement and maintain health and safety protocols in the front office area</li><li>
Spearhead the adoption of digital check-in systems and contactless technologies</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field</li><li>
Minimum of 5 years of experience in hotel front office operations, including 2+ years in a managerial role</li><li>
Proven leadership skills with the ability to train, motivate, and mentor team members</li><li>
Excellent customer service skills and a passion for delivering exceptional guest experiences</li><li>
Strong financial acumen and experience in budgeting and revenue management</li><li>
Proficiency in Property Management Systems (PMS) and Microsoft Office Suite</li><li>
In-depth knowledge of front office procedures, revenue management principles, and industry best practices</li><li>
Excellent problem-solving, decision-making, and conflict resolution abilities</li><li>
Strong organizational and time management skills</li><li>
Ability to work flexible hours, including nights, weekends, and holidays</li><li>
Exceptional communication and interpersonal skills to interact effectively with guests, staff, and management</li><li>
Fluency in English; knowledge of Arabic is highly advantageous</li><li>
Experience with staff scheduling and workforce management tools</li><li>
Thorough understanding of Saudi Arabian hospitality regulations and cultural norms</li><li>
Knowledge of health and safety regulations in the hospitality industry</li><li>
Familiarity with digital check-in systems and contactless technologies</li><li>
Experience in luxury or resort properties is preferred</li><li>
Enthusiasm for staying updated on hospitality trends and implementing innovative solutions</li><li>
Knowledge of local attractions and activities in Umluj and the surrounding Red Sea coast</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Front Office Manager, Fairmont The Red Sea (Saudi Nationality)

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
THE POSITION
To assist in overseeing and directing the day-to-day operations of the Housekeeping Department as well as in the forward planning of the department.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>Direct work assignments of supervisory and non-supervisory personnel</li><li>Monitor Housekeeping personnel to ensure guests receive prompt and courteous service and that all guests&rsquo; profiles are adhered to</li><li>Inform other operating departments of Housekeeping matters, in particular Front Office to ensure accurate room status, as well as Engineering and Laundry</li><li>Schedule routine inspections by supervisors of all housekeeping areas including occupied and non-occupied rooms</li><li>Inspect guest rooms and all public areas and restaurants on a regular basis to ensure furnishing, facilities and equipment are clean and in good condition</li><li>Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary</li><li>Maintain a steady flow of communication within the Housekeeping Department</li><li>Monitor and ensure consumption of guest supplies is under control</li><li>Assists in monitoring Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests</li><li>Coordinate routine cleaning programs including spring cleans, etc.</li></ul> 
OCCUPATIONAL HEALTH AND SAFETY (OH&amp;S) RESPONSIBILITIES<ul><li>Ensure all OH&amp;S legislation, policies and procedures are adhered to</li><li>Be familiar with property safety, first aid and fire and emergency procedures</li><li>Log security incidents and accidents in accordance with hotel requirements</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>Must be able to lead and manage a team and have previous experience of doing so</li><li>Knowledge of Opera Property Management System would be desirable</li><li>Must be proficient in Microsoft Office</li></ul> 
QUALIFICATIONS<ul><li>Degree in Hotel Management</li></ul> 
EXPERIENCE<ul><li>Minimum 3 years Housekeeping experience preferably in a luxury hotel environment with 2 years at management level</li></ul> 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Assistant Housekeeping Manager - Fairmont the Red Sea

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
THE POSITION 
Maintain a system of purchase orders, receipts, invoices and cheque requests in order to promptly and adequately support, document and process for payment all hotel payables according to the company&rsquo;s policies and procedures. 
To ensure payments are made in a timely and accurate manner; all relevant records are completed and accurately posted; accurate aging of all accounts which are reconciled to the General Ledger control account.<div>
KEY ROLES &amp; RESPONSIBILITIES 
<ul><li>Verify that all invoices are supported by duly approved purchase orders when applicable, signed receiving documentation and/or the approval of authorized management personnel.</li><li>Ensure invoices have relevant documents such as PO, AFE, Contract etc</li><li>Verify the invoices to check the unit of issue. Unit price, quantity, extension against the hotel purchase order and receiving advice.</li><li>Code invoices to the appropriate general ledger account and submit to Chief Accountant for verification.</li><li>Obtain approval for invoices from the appropriate department prior to processing the invoice on the accounts payable system.</li><li>Ensure invoices without relevant supporting documents are approved by respective Department Heads or Division Heads</li><li>Ensure invoices are correctly posted into system either manually or through the FMC upload file.</li><li>Maintain approved up-to-date vendor/supplier database on the accounts payable system.</li><li>Print &amp; submit cheques with all supporting documents to the Director of Finance &amp; General Manager for their signatures.</li><li>Prepare manual cheques as they are required if directed by the Director of Finance or Assistant Financial Controller.</li><li>Maintain a close working relationship with the purchasing, receiving and cost control staff.</li><li>Reconcile main vendor statements monthly in order to ensure that the account is kept current.</li><li>Check vendor statements as they are received and resolve all discrepancies directly with the vendor.</li><li>Maintain alphabetical files by vendor containing complete invoices and back up attached to the cheques for efficient access after payment. All filing is to be kept current.</li><li>Ensure all expenses for the month are posted</li><li>Prepare list and back-up for accruals (invoices received after closing and goods and services received but not yet invoiced).</li><li>Run the required reports at month end and ensure that the aging is balancing with the GL.</li></ul></div> 
Qualifications<div> 
PERSONAL ATTRIBUTES 
<ul><li>Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.</li><li>Must have commitment to follow all local and corporate policies and procedures.</li><li>Pleasant personality</li><li>Neat appearance</li><li>Oral and written fluency in English</li><li>Display initiative</li><li>Team player</li><li>Customer/people oriented</li></ul>
QUALIFICATIONS 
<ul><li>Diploma holder would be preferred.</li><li>Knowledge of Microsoft Office mainly EXCEL &amp; WORD.</li><li>Knowledge of any accounting system will be an advantage.</li></ul>
EXPERIENCE 
<ul><li>Minimum of 2-3 years experience in accounting with at least 1 year in A/P in a Hotel.</li></ul></div> 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Account Payable - Fairmont the Red Sea

<div>Company Description 
Fairmont Hotels &amp; Resorts is where the intimate equally coexists with the infinite &ndash; an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations &ndash; places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless &ndash; a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. 
Job Description 
Role Overview
The Spa, Wellness &amp; Recreation Manager oversees the complete operations of the Spa, Wellness Centre, Fitness &amp; Recreational facilities. The role ensures an elevated guest experience, drives revenue growth, maintains operational standards, and leads a team of therapists, wellness consultants, trainers, and recreation staff. The manager is responsible for enhancing lifestyle, fitness and longevity offerings aligned with Fairmont brand standards.
Key Responsibilities
1. Spa &amp; Wellness Operations<ul><li>
Manage daily operations of Spa, Fitness Centre, Wellness Lounge, Pool &amp; Recreation areas.</li><li>
Ensure smooth scheduling, guest flow, booking accuracy and service consistency.</li><li>
Maintain hygiene, equipment quality, safety and ambience across all wellness spaces.</li><li>
Oversee treatment protocols, products, linen management and inventory control.</li></ul>
2. Wellness &amp; Longevity Programs<ul><li>
Develop bespoke longevity-focused programs (stress management, sleep, immunity, nutrition, etc.).</li><li>
Introduce new healing modalities, alternative therapies &amp; holistic wellbeing programs.</li><li>
Collaborate with wellness specialists &ndash; yoga, meditation, physiotherapy, breath-work, Ayurveda.</li><li>
Monitor guest outcomes and continuously enhance treatment menus &amp; rituals.</li></ul>
3. Fitness &amp; Recreation Management<ul><li>
Supervise Gym, Training Studio, Pool, Group Class Rooms and Outdoor Recreation zones.</li><li>
Plan and schedule group fitness sessions, personal training, aqua workouts, sports activities.</li><li>
Ensure implementation of safety rules, lifeguard and pool supervision protocols.</li><li>
Promote recreation activities for resident guests and members.</li></ul>
4. Guest &amp; Member Experience<ul><li>
Ensure warm, bespoke and anticipatory service for all guest touchpoints.</li><li>
Handle guest concerns with empathy and swift resolution.</li><li>
Drive membership programs, retention strategies and loyalty experiences.</li><li>
Personalize journeys for long-stay guests, spa retreats &amp; VIP clientele.</li></ul>
5. Financial Management<ul><li>
Prepare and monitor department budget, targets and monthly revenue forecast.</li><li>
Enhance treatment sales, fitness packages, retail and membership revenue.</li><li>
Track KPIs: Occupancy %, Average Treatment Rate, Retail Conversion, Member Retention.</li><li>
Control expenses, manpower costs and procurement.</li></ul>
6. Sales &amp; Business Growth<ul><li>
Build marketing partnerships with health brands, yoga schools, wellness influencers.</li><li>
Curate seasonal promotions, festive wellness events and rejuvenation packages.</li><li>
Collaborate with hotel marketing for social media, campaigns and brand visibility.</li><li>
Drive corporate tie-ups, fitness memberships and long-term wellness programs.</li></ul>
7. People Leadership<ul><li>
Hire, train and mentor therapists, fitness trainers, service team and recreation staff.</li><li>
Conduct regular skill-up sessions, grooming, treatment standards training.</li><li>
Build a culture of mindfulness, warmth, discipline and professional grooming.</li></ul>
8. Standards, Safety &amp; Compliance<ul><li>
Uphold Fairmont service and wellness standards at every interaction.</li><li>
Ensure statutory compliance for spa, pool, fitness equipment &amp; water quality.</li><li>
Lead emergency readiness: CPR, first-aid, pool rescue, fire &amp; evacuation protocols.</li></ul> 
Qualifications 
Required Qualifications &amp; Skills<ul><li>
Minimum 4&ndash;7 years in luxury spa/wellness management (hotel experience preferred).</li><li>
Knowledge of spa therapies, wellness sciences, fitness &amp; recreational operations.</li><li>
Leadership capability with team motivation, coaching and training experience.</li><li>
Strong commercial mindset &mdash; ability to drive revenue and manage P&amp;L.</li><li>
Excellent interpersonal skills and guest-relationship management approach.</li><li>
Ability to work flexible schedules, peak seasons, weekends &amp; holidays.</li></ul></div>

Spa Manager

Join Fairmont and explore 23   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.