Abrar Admin

First Hospitality

<div><h3 class="jobSectionHeader"><b><i>hospitality on hand all through the night</i></b></h3><h4 class="jobSectionHeader"><b>
About this job...</b></h4><p>
Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests&rsquo; challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.</p><h4 class="jobSectionHeader"><b>
What you'll be doing...</b></h4><ul>
<li>Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</li>
<li>Thank departing guests, verify accurate billing, and encourage return visits.</li>
<li>Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</li>
<li>Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.</li>
<li>Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</li>
<li>Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</li>
<li>Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</li>
<li>Always maintain professionalism consistent with hotel brand and company expectations.</li>
<li>Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li>
<li>If applicable, maintain balance and security of house bank and accurately log all transactions.</li>
</ul><h4 class="jobSectionHeader"><b>Requirements...</b></h4><h4 class="jobSectionHeader"><b>
Experience &amp; Education:</b></h4><ul>
<li>2+ years of customer service experience, preferably in Hospitality or related industry</li>
<li>High School diploma or equivalency education certificate required</li>
</ul><h4 class="jobSectionHeader"><b>Communication:</b></h4><ul>
<li>Excellent verbal and written communication skills</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
</ul><h4 class="jobSectionHeader"><b>Physical:</b></h4><ul>
<li>8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday</li>
<li>Lift, lower, and maneuver up to 30 pounds occasionally</li>
<li>Ability to independently work during overnight hours</li>
</ul><h4 class="jobSectionHeader"><b>About First Hospitality...</b></h4><p>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.</p><p>
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.</p></div>

Night Auditor

<div><h4 class="jobSectionHeader"><b>Perks</b></h4><p>
Free Parking, Benefit package, and Great Place TO Work Environment.
</p><h4 class="jobSectionHeader"><b>What's in it for you...</b></h4><ul>
<li>Insurance enrollment available from DAY 1!</li>
<li>Paid time off available from DAY 1!</li>
<li>Holiday pay available from DAY 1!</li>
<li>401(k) enrollment after 30 days!</li>
<li>Hotel and travel discounts at worldwide destinations!</li>
<li>Professional development and promotion opportunities!</li>
</ul><h4 class="jobSectionHeader"><b>What you'll be doing...</b></h4><ul>
<li>Oversee the day-to-day operations of the Restaurant, In Room Dining, Banquets and Bar</li>
<li>Ensure all staff has arrived and is in proper uniform.</li>
<li>Ensure staff receive proper training on quality, service and operational standards and have the tools &amp; equipment to effectively carry out their job functions</li>
<li>Follow up on staff training to ensure levels of service are maintained</li>
<li>Establish and achieve quality and guest satisfaction goals</li>
<li>Conduct routine brand standard audits designed to ensure optimal service execution</li>
<li>Maintain a floor presence during needed meal periods to ensure optimal guest service and assist associates</li>
<li>Ensure restaurant is set and looking to specifications before start of shift.</li>
<li>Learn the job responsibilities of opening and closing for the supervisor position, server position, bartender position and host position so you can ensure the proper process is being followed and you can hold the team accountable to those responsibilities.</li>
<li>Follow all cash, voids, comp and close out procedures and hold the team accountable to those procedures.</li>
<li>Work in conjunction with all other departments always ensuring a good line of communication with the front desk.</li>
<li>Ensure hotel guests or The Keep patrons are satisfied, and problems are resolved at the time they are is presented.</li>
<li>Communicate via shift logs, e-mails, notes of the shift, any associate issues, payroll issues, to management including members of the executive team.</li>
<li>Report to work on time and close or stay your full shift (unless approval by a manager to change schedule) and utilize the Kronos Time clock to punch in and out each shift.</li>
<li>Complete additional duties as assigned by hotel leadership</li>
</ul><h4 class="jobSectionHeader"><b>Requirements...</b></h4><ul>
<li>Must be able to speak, read, write, and understand the primary language(s) used in the workplace</li>
<li>Requires good communication skills, both verbal and written</li>
<li>Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer</li>
<li>Knowledge of computer programs including but not limited to Microsoft Office, etc.</li>
<li>Strong administrative skills, to include business writing, mathematics for basic accounting</li>
<li>Ability to stand and walk for hours at a time</li>
<li>Must be able to lift 50 pounds occasionally</li>
<li>Understand this role requires grasping, writing, standing, sitting, walking, bending, listening, and hearing ability and visual acuity.</li>
<li>Some college and/or advanced training in food operations preferred</li>
<li>Prior restaurant and bar supervisory experience required; hotel restaurant experience preferred</li>
<li>Ability to work calmly under stressful situations</li>
<li>Ability to maintain high level of guest satisfaction is in absolute requirement for this position</li>
</ul><h4 class="jobSectionHeader"><b>About First Hospitality...</b></h4><p>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.</p><p>
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.</p><p>
EQUAL OPPORTUNITY EMPLOYER</p></div>

Restaurant / Bar Supervisor

<div><h3 class="jobSectionHeader"><b><i>Be the innovative and dynamic motivating force driving hotel revenue and market share goals!</i></b></h3><h4 class="jobSectionHeader"><b>
What's in it for you&hellip;</b></h4><ul>
<li>Insurance enrollment available from DAY 1!</li>
<li>Paid time off available from DAY 1!</li>
<li>Holiday pay available from DAY 1!</li>
<li>401(k) enrollment after 30 days!</li>
<li>Hotel and travel discounts at worldwide destinations!</li>
<li>Professional development and promotion opportunities!</li>
</ul><h4 class="jobSectionHeader"><b>About this job...</b></h4><p>
The Director of Sales drives revenue generation through aggressive goal setting, team motivation, and proven sales strategies. Keen understanding of market trends, intuitive networking, and adept negotiation skills are necessary for success as a Director of Sales. The primary role of the Director of Sales is to lead hotel profitability through an innovative and entrepreneurial spirit, develop and execute a strategic sales and marketing plan, motivate the sales team to exceed targets, and achieve revenue and market share goals.</p><h4 class="jobSectionHeader"><b>
What you'll be doing...</b></h4><ul>
<li>Using business tools and first-hand observation, analyze market competition, market trends, and identify client needs.</li>
<li>Provide strategic, data-based revenue management plans for the hotel including rate development, establishment of group thresholds, space utilization, demand analysis, market mix management, and deployment strategies</li>
<li>Proactively solicit and secure business from new and prospective clients using proven sales strategies aligned with the hotel&rsquo;s brand and vision.</li>
<li>Provide collaboration, mentorship, coaching, and training to hotel sales team, continually assessing strengths and opportunities of team members.</li>
<li>Ensure effective utilization of selling guidelines to maximize revenue contribution from all segments, employing cross-segment selling strategies when needed.</li>
<li>Coordinate and facilitate sales calls with the hotel and corporate teams</li>
<li>Manage client contract process including negotiation, provisions, supplemental solution selling, and contract generation, capturing all information necessary for execution and billing.</li>
<li>Coordinate and conduct site tours emphasizing features to meet client needs and opportunities to enhance overall satisfaction.</li>
<li>Engage in purposeful communication and build long-lasting rapport with clients, creating an open dialogue to uncover client expectations and unrealized needs.</li>
<li>Promote hotel brand loyalty programs, encourage client participation, and offer special rate packages and upgrades when appropriate.</li>
<li>Effectively communicate with hotel departments to ensure timely and accurate delivery of client expectations, fulfillment of needs, and challenge resolution.</li>
<li>Always maintain professionalism consistent with hotel brand and company expectations.</li>
</ul><h4 class="jobSectionHeader"><b>Success factors...</b></h4><h4 class="jobSectionHeader"><b>
Experience &amp; Education:</b></h4><ul>
<li>5+ years of sales experience, preferably in hotels or related field</li>
<li>4-year degree in hospitality management or sales preferred, or equivalent experience and education</li>
</ul><h4 class="jobSectionHeader"><b>Communication:</b></h4><ul>
<li>Exceptional verbal and written communication skills, including electronic communication</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
</ul><h4 class="jobSectionHeader"><b>Physical:</b></h4><ul>
<li>8+ hours per day sitting desk/computer; stand and walk occasionally throughout workday</li>
<li>Lift, lower, and maneuver up to 10 pounds occasionally</li>
<li>Manual dexterity and repetitive motions required throughout workday</li>
</ul><h4 class="jobSectionHeader"><b>About First Hospitality&hellip;</b></h4><p>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.</p><p>
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.</p></div>

Director of Sales & Marketing

<div><h4 class="jobSectionHeader"><b>What's in it for you&hellip;</b></h4><ul>
<li>Hotel and travel discounts at worldwide destinations!</li>
<li>Professional development and promotion opportunities!</li>
</ul><h4 class="jobSectionHeader"><b>About this job&hellip;</b></h4><p>
Breakfast Hosts provide attentive, dynamic, and inspiring buffet and tableside service for our breakfast guests. Breakfast Hosts must be proactive in handling guest needs, be highly engaging and service-oriented, and take a creative approach to problem solving. The primary responsibility of a Breakfast Host is to deliver and exceed guest expectations, resolve challenges, uphold food safety standards, and maintain excellent communication with guests, peers, and supervisors.</p><h4 class="jobSectionHeader"><b>
What you&rsquo;ll be doing&hellip;</b></h4><ul>
<li>Prepare the breakfast area for service by cleaning guest and service spaces and stocking essential supplies for ease of use.</li>
<li>Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.</li>
<li>Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team.</li>
<li>Maintain cleanliness of breakfast spaces throughout and after shift, completing side work and stocking as needed or assigned.</li>
<li>Always maintain professionalism consistent with restaurant and company expectations.</li>
<li>Know and communicate restaurant emergency procedures; inform and assist guests in emergencies.</li>
<li>Take on additional tasks as necessary or assigned by restaurant leadership.</li>
</ul><h4 class="jobSectionHeader"><b>Success factors&hellip;</b></h4><ul>
<li>Lift, lower, and maneuver up to 30 pounds frequently</li>
<li>Reach, bend, stoop, and pivot frequently throughout the workday</li>
</ul><h4 class="jobSectionHeader"><b>About First Hospitality&hellip;</b></h4><p>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.</p><p>
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.</p></div>

Breakfast Host

<div><h3 class="jobSectionHeader"><b><i>the smiling face of hospitality...front and center</i></b></h3><h4 class="jobSectionHeader"><b>
Perks</b></h4><p>
Hotel and travel discounts at worldwide destinations!</p><p>
```html</p><h4 class="jobSectionHeader"><b>
Why Join Us at Fairfield Inn &amp; Suites by Marriott, Columbus Airport?</b></h4><p>
Welcome to where your journey begins in the heart of Ohio! At Fairfield Inn &amp; Suites by Marriott, Columbus Airport, we&rsquo;re not just close to the bustling Columbus Airport, but also a stone&rsquo;s throw from the vibrant city life, renowned museums, and the dynamic culture of Columbus. Imagine being just minutes away from exploring the Scioto Mile with its lush parks and interactive fountains or indulging in the local cuisine and shopping at the Easton Town Center. Ready to turn every day into an adventure?</p><h4 class="jobSectionHeader"><b>
Benefits From Day One</b></h4><ul>
<li>Start off covered with insurance from <b>DAY 1</b>!</li>
<li>Enjoy the freedom of <b>paid time off from DAY 1</b>!</li>
<li>Plan for the holidays with <b>holiday pay from DAY 1</b>!</li>
<li>Secure your future with <b>401(k) enrollment after 30 days</b>!</li>
<li><b>Hotel and travel discounts</b> to explore destinations worldwide!</li>
<li>Opportunities for <b>professional development and promotions</b>!</li>
</ul><h4 class="jobSectionHeader"><b>Your Role</b></h4><p>
As the face of Fairfield, you are the first impression and the lasting memory for our guests. You&rsquo;ll be the go-to person who enchants our guests right from their arrival, ensuring that their every need is met with a smile. Whether it&rsquo;s assisting with a smooth check-in, providing insights on the best local eateries, or ensuring their stay is nothing short of spectacular, your role is pivotal.</p><h4 class="jobSectionHeader"><b>
Dive Into Your Day-to-Day</b></h4><ul>
<li>Deliver a warm welcome, making our guests feel at home the instant they step inside.</li>
<li>Engage in meaningful interactions, ensuring all guest expectations are met and exceeded.</li>
<li>Drive loyalty by promoting our exclusive loyalty programs and special rate packages.</li>
<li>Navigate guest needs seamlessly, coordinating with various hotel departments.</li>
<li>Ensure safety and preparedness by knowing and communicating our emergency procedures.</li>
</ul><h4 class="jobSectionHeader"><b>We Need You If You Have:</b></h4><ul>
<li>More than 2 years of stellar customer service experience, preferably in the hospitality industry.</li>
<li>A high school diploma or equivalent educational certificate.</li>
<li>Outstanding communication skills, both verbal and written.</li>
<li>The ability to engage and connect in the primary language of our guests and team.</li>
<li>The energy to stand and deliver top-notch service throughout your shift.</li>
<li>The capability to occasionally lift, lower, and maneuver up to 30 pounds.</li>
</ul><h4 class="jobSectionHeader"><b>Why Fairfield Inn &amp; Suites by Marriott?</b></h4><p>
Since 1985, First Hospitality has reshaped the hospitality landscape with a commitment to excellence and a passion for innovation. From the bustling streets of Chicago to the scenic vistas of Columbus, OH, we thrive on the diversity and creativity of our team. We&rsquo;re dedicated to creating a workplace that values and respects differences, promoting a collaborative and inclusive environment that benefits our team and our guests. Join us and become part of a forward-thinking company that looks to the future. Be the difference in a company that cares.</p><p>
```</p></div>

Guest Service Representative

<div><h4 class="jobSectionHeader"><b>What's in it for you&hellip;</b></h4><ul>
<li>Insurance enrollment available from DAY 1!</li>
<li>Paid time off available from DAY 1!</li>
<li>Holiday pay available from DAY 1!</li>
<li>401(k) enrollment after 30 days!</li>
<li>Hotel and travel discounts at worldwide destinations!</li>
<li>Professional development and promotion opportunities!</li>
</ul><h4 class="jobSectionHeader"><b>About this job&hellip;</b></h4><p>
The Guest Service Manager leads the hotel&rsquo;s front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.</p><h4 class="jobSectionHeader"><b>
What you&rsquo;ll be doing&hellip;</b></h4><ul>
<li>Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</li>
<li>Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.</li>
<li>Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</li>
<li>Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</li>
<li>Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</li>
<li>Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</li>
<li>Always maintain professionalism consistent with hotel brand and company expectations.</li>
<li>Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li>
<li>Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.</li>
<li>If applicable, maintain balance and security of house bank and accurately log all transactions.</li>
</ul><h4 class="jobSectionHeader"><b>Success factors&hellip;</b></h4><h4 class="jobSectionHeader"><b>
Experience &amp; Education:</b></h4><ul>
<li>2+ years of customer service experience, preferably in Hospitality or related industry</li>
<li>High School diploma or equivalency education certificate required</li>
</ul><h4 class="jobSectionHeader"><b>Communication:</b></h4><ul>
<li>Excellent verbal and written communication skills</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
<li>Physical:</li>
<li>8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday</li>
<li>Lift, lower, and maneuver up to 30 pounds occasionally</li>
</ul><h4 class="jobSectionHeader"><b>About First Hospitality&hellip;</b></h4><p>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.</p><p>
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.</p><p>
Equal Opportunity Employer.</p></div>

Guest Services Manager

<div><h3 class="jobSectionHeader"><b><i>the smiling face of hospitality...front and center</i></b></h3><h4 class="jobSectionHeader"><b>
Perks</b></h4><p>
Paid Time Off! Holiday Pay! Travel Discount! 401k! Health Benefits Day One! Free Bus Pass! Discounted Parking!</p><h4 class="jobSectionHeader"><b>
What's in it for you&hellip;</b></h4><ul>
<li>Hotel discount at locations worldwide!</li>
<li>Paid time off and holiday pay incentives!</li>
<li>Professional development and promotion opportunities!</li>
<li>401(k) available for all associates!</li>
<li>Medical, Dental, Vision, and Supplemental insurance available from DAY ONE!</li>
</ul><h4 class="jobSectionHeader"><b>About this job...</b></h4><p>
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.</p><p>
Open availability required for AM, Mid, and PM shifts any day of the week, including holidays.</p><h4 class="jobSectionHeader"><b>
What you'll be doing...</b></h4><ul>
<li><p>
Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</p></li>
<li><p>
Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.</p></li>
<li><p>
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</p></li>
<li><p>
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</p></li>
<li><p>
Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</p></li>
<li><p>
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</p></li>
<li><p>
Always maintain professionalism consistent with hotel brand and company expectations.</p></li>
<li><p>
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</p></li>
<li><p>
Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.</p></li>
<li><p>
If applicable, maintain balance and security of house bank and accurately log all transactions.</p></li>
</ul><h4 class="jobSectionHeader"><b>
Requirements...</b></h4><p><b>
Experience &amp; Education:</b></p><ul>
<li>
2+ years of customer service experience, preferably in Hospitality or related industry</li>
<li><p>
High School diploma or equivalency education certificate required</p></li>
</ul><p><b>
Communication:</b></p><ul>
<li>
Excellent verbal and written communication skills</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
</ul><p><b>
Physical:</b></p><ul>
<li><p>
8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday</p></li>
<li><p>
Lift, lower, and maneuver 30 pounds occasionally</p></li>
</ul><div><h4 class="jobSectionHeader"><b>
About First Hospitality&hellip;</b></h4></div><p>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.</p><p>
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.</p></div>

Join First Hospitality and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

First Hospitality

About Company

Night Auditor

Restaurant / Bar Supervisor

Director of Sales & Marketing

Breakfast Host

Guest Service Representative

Guest Services Manager

Guest Service Representative