Qureos Mentor

FirstService Residential

<div>Description 
 
 
Job Overview:
As a Maintenance Staff Member, you&rsquo;ll be responsible for ensuring that all mechanical systems and equipment are operational and properly maintained and all common areas are maintained in a clean aesthetically appealing and disinfected condition. 
Your Responsibilities:
<ul><li>Routinely walks floors including roof checking for problems and lights out and reports back to supervisors.</li><li>
Ensures all safety precautions are followed while performing work.</li><li>
Maintains working relationship with building staff.
</li><li>Painting of all common areas and touch up may be required. Responsible for inspecting areas that need paint and advise manager.</li><li>
Completes daily work orders as scheduled.</li><li>
Maintains assigned equipment in good working condition.</li><li>
Properly performs casual labor, such as lifting/moving heavy items as directed by supervisors and following appropriate safety procedures.</li><li>
Performs minor maintenance replacement and repairs in areas of carpentry, electrical work, HVAC, plumbing, mechanical, painting, flooring, and other building repairs through daily scheduled work orders.
</li><li>Follows safety procedures and maintains a safe work environment.</li><li>
Performs maintenance replacement and repair in areas of carpentry, electrical work, plumbing, mechanical, painting, flooring, and other minor building repairs as long as a permit is not required to conduct the job.</li><li>
Must be able to properly utilize new equipment and follow safety procedures prior to using this equipment.</li></ul> 
Skills &amp; Qualifications:
<ul><li>High school diploma or equivalency preferred.
</li></ul><ul><li>(2) years general experience in building trades, repair and replacement maintenance or handy work.
</li><li>Effective written and verbal communication skills.
</li><li>Strong customer service, communication and interpersonal skills required.
</li><li>Multiple language fluency is desirable.</li></ul> 
Physical Requirements:
<ul><li>Ability to lift up to 50 lbs following appropriate safety procedures
</li><li>Work in an upright standing position for long periods of time; be able to reach overhead; have full range of mobility in upper and lower body</li><li>
Be able to work in various positions, including, but not limited to stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time, climbing stairs, navigating the property/building quickly and easily as required to meet the job functions</li><li>
Climb ladders and work at heights above ground level (maximum 14 ft on A-frames and 21 ft on extension ladders)</li><li>
Ability to work in different environmental working conditions (e.g., heat, cold, wind, rain, humidity)
</li><li>Repeat various motions with the wrists, hands and fingers
</li><li>Be able to lift, pull and push materials and equipment up to 50 lbs occasionally to complete assigned job tasks</li><li>
Communicate, receive and exchange ideas and information by means of the spoken and written word
</li><li>Maintain a valid Florida driver&rsquo;s license</li></ul> 
Supervisory Responsibilities 
<ul><li>No supervisory responsibilities</li></ul> 
Additional Information 
<ul><li>
Schedule: Monday-Friday</li></ul>
Compensation: $20 per hour 
Disclaimer Statement 
This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.</div>

Maintenance Staff (Part-time)

<div>Description 
 
 
Job Overview:
As a Regional Director, you will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability and long-term client retention. A good regional director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential. This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our clients with a focus on exceptional customer service. 
Your Responsibilities:
People Management<ul><li>
Attracts, develops, and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers.</li><li>
Provides ongoing support with training, coaching, and developing career paths for associates that desire growth opportunities.</li><li>
Regularly influences and mentors community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic</li><li>
Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results</li><li>
Conducts ongoing performance management activities by providing constructive feedback and coaching through regular check ins, structured one-on-meetings, mid-year touchpoints and annual reviews.</li><li>
Has a regular team meeting cadence to review key performance indicators, update on company initiatives, discuss client expectations, review financials, address training needs and overall department objectives.</li></ul>
Relationship Management<ul><li>
Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client.</li><li>
Executes relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high risk accounts.</li><li>
Models company culture, values, and brand promise to foster and strengthen client relationships.</li><li>
Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services.</li><li>
Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations, and following through on commitments with honesty and transparency.</li><li>
Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives.</li><li>
Communicates regularly and strategically with board members for the purpose of providing information and influence to gain consensus.</li><li>
Partners with and leverages internal cross functional support teams to deliver high quality and prompt customer service that is in line with client expectations.</li><li>
Effectively leads the communication and change management of corporate initiatives that directly impact the community manager and the client.</li><li>
Oversees the onboarding of new clients and establishes go-forward service expectations.</li><li>
Effectively manages the seamless transition of managers on properties, to prevent any disruption in the levels of service with the client.</li></ul>
Operations Management<ul><li>
Takes ownership of controllable key performance indicators for their book of business: e.g., customer experience, client retention, growth, profitability, manager turnover.</li><li>
Is accountable for managing FirstService client contracts and obtaining timely renewals.</li><li>
Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing.</li><li>
Participates with senior leadership to develop business plans and supports the delivery of company initiatives to all direct reports in line with strategic objectives.</li><li>
Use of company tools, technology (Connect, Avid, etc.) policies and philosophies in the role and integration to the team and staff.</li><li>
Works with leadership to review manager property assignments to ensure adequate balance of properties, appropriate workload, and seamless manager transitions.</li><li>
Reviews board packets, financial reports, and other related client deliverables in support of the manager or as required, based on an agreed upon schedule.</li><li>
Regular attendance and punctuality are essential functions for the role.</li></ul>
Skills - Qualifications:<ul><li>
Demonstrated experience in managing large, complex accounts with multiple clients and stakeholders.</li><li>
Ability to translate organizational change implications and generate a change approach and solutions that drive desired results and client satisfaction.</li><li>
Demonstrated success working with and managing cross-functional teams, committees, and councils in order to achieve desired results.</li><li>
Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily.</li><li>
Excellent communication skills to ensure clear and effective delivery of changes, solutions or updates to the client and the community manager.</li><li>
Excellent leadership skills to coach, always develop and motivate community managers and other direct reports.</li><li>
Excellent time management skills to meet deadlines and display efficiency.</li><li>
Bachelor's degree in business or related field from an accredited college or university.</li><li>
5 to 7 years' experience in property management, construction or hospitality preferred.</li><li>
Experience in operations, account management or relationship management asset.</li><li>
Valid state driver's license and state-mandated vehicle insurance.</li><li>
Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift 25lbs.</li><li>
Must be able to sit for extended periods of time.</li><li>
Must have finger dexterity for typing/using a keyboard.</li><li>
Must be able to sit for long periods of time at a desk.</li><li>
Must be mobile enough to move around the office.</li><li>
Must be able to hear to receive telephone calls and voice mail messages.</li></ul>
Supervisory Responsibilities<ul><li>
Directly or indirectly supervise associates within the assigned property.</li></ul>
Additional Information<ul><li>
Schedule: Monday-Friday 8:00am - 5:00pm</li></ul>
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $95,000 - $105,000 annually
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
#LI_SH1</div>

Regional Director

<div>Description 
 
 
Job Overview:
As a Regional Director, you will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability and long-term client retention. A good regional director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential. This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our clients with a focus on exceptional customer service. 
Your Responsibilities:
People Management<ul><li>
Attracts, develops, and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers.</li><li>
Provides ongoing support with training, coaching, and developing career paths for associates that desire growth opportunities.</li><li>
Regularly influences and mentors community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic</li><li>
Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results</li><li>
Conducts ongoing performance management activities by providing constructive feedback and coaching through regular check ins, structured one-on-meetings, mid-year touchpoints and annual reviews.</li><li>
Has a regular team meeting cadence to review key performance indicators, update on company initiatives, discuss client expectations, review financials, address training needs and overall department objectives.</li></ul>
Relationship Management<ul><li>
Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client.</li><li>
Executes relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high risk accounts.</li><li>
Models company culture, values, and brand promise to foster and strengthen client relationships.</li><li>
Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services.</li><li>
Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations, and following through on commitments with honesty and transparency.</li><li>
Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives.</li><li>
Communicates regularly and strategically with board members for the purpose of providing information and influence to gain consensus.</li><li>
Partners with and leverages internal cross functional support teams to deliver high quality and prompt customer service that is in line with client expectations.</li><li>
Effectively leads the communication and change management of corporate initiatives that directly impact the community manager and the client.</li><li>
Oversees the onboarding of new clients and establishes go-forward service expectations.</li><li>
Effectively manages the seamless transition of managers on properties, to prevent any disruption in the levels of service with the client.</li></ul>
Operations Management<ul><li>
Takes ownership of controllable key performance indicators for their book of business: e.g., customer experience, client retention, growth, profitability, manager turnover.</li><li>
Is accountable for managing FirstService client contracts and obtaining timely renewals.</li><li>
Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing.</li><li>
Participates with senior leadership to develop business plans and supports the delivery of company initiatives to all direct reports in line with strategic objectives.</li><li>
Use of company tools, technology (Connect, Avid, etc.) policies and philosophies in the role and integration to the team and staff.</li><li>
Works with leadership to review manager property assignments to ensure adequate balance of properties, appropriate workload, and seamless manager transitions.</li><li>
Reviews board packets, financial reports, and other related client deliverables in support of the manager or as required, based on an agreed upon schedule.</li><li>
Regular attendance and punctuality are essential functions for the role.</li></ul>
Skills - Qualifications:<ul><li>
Demonstrated experience in managing large, complex accounts with multiple clients and stakeholders.</li><li>
Ability to translate organizational change implications and generate a change approach and solutions that drive desired results and client satisfaction.</li><li>
Demonstrated success working with and managing cross-functional teams, committees, and councils in order to achieve desired results.</li><li>
Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily.</li><li>
Excellent communication skills to ensure clear and effective delivery of changes, solutions or updates to the client and the community manager.</li><li>
Excellent leadership skills to coach, always develop and motivate community managers and other direct reports.</li><li>
Excellent time management skills to meet deadlines and display efficiency.</li><li>
Bachelor's degree in business or related field from an accredited college or university.</li><li>
5 to 7 years' experience in property management, construction or hospitality preferred.</li><li>
Experience in operations, account management or relationship management asset.</li><li>
Valid state driver's license and state-mandated vehicle insurance.</li><li>
Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift 25lbs.</li><li>
Must be able to sit for extended periods of time.</li><li>
Must have finger dexterity for typing/using a keyboard.</li><li>
Must be able to sit for long periods of time at a desk.</li><li>
Must be mobile enough to move around the office.</li><li>
Must be able to hear to receive telephone calls and voice mail messages.</li></ul>
Supervisory Responsibilities<ul><li>
Directly or indirectly supervise associates within the assigned property.</li></ul>
Additional Information<ul><li>
Schedule: Monday-Friday 8:00am - 5:00pm</li></ul>
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $95,000 - $105,000 annually
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
#LI-SH1</div>

<div>Description
The Company 
Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? 
 
Then you may be a good fit for FirstService Residential, North America-s foremost property management firm. We-re all about our associates, and as we continue to grow, we-re looking for even more quality people who share our dedication to doing what-s right, improving residents- quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us. 
 
Job Responsibilities 
Maintain an attractive, safe and pleasing environment for residents, which is of the utmost importance in delivering service to the community. Perform and all regular cleaning and maintenance and repair duties to interior and exterior of property. Conduct regular inspection of interior and exterior of property and report to management all additional maintenance and repair needs for referral to outside vendors as appropriate. Maintain positive, professional relationships with the commercial and residential tenants and owners, as well as management and vendors.
Job Responsibilities
<div>Essential Duties - Responsibilities 
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. 
<ul><li>Provide regular status updates to the General Manager</li><li>Monitor and maintain inventory each day, submit requests as needed</li><li>Take initiative to act with minimal supervision;</li><li>Recognize and address problems quickly and decisively</li><li>Promptly respond to emergencies; coordinate with other responders to ensure the safety of the community</li><li>Complete regular community inspections and prepare status reports</li><li>Understand and adhere to budgets</li><li>Ensure that supplies/tools are attended at all times and stored out of site when possible</li><li>Perform minor and major repair of common area buildings and equipment as needed, document for follow through with appropriate work order system and inform supervisor when appropriate.</li><li>Conduct minor repairs on ground level lighting or lighting that can be reached with a 6 foot ladder</li><li>Regularly inspect property for, and replace, burned out lights</li><li>Sweep, vacuum, mop, wax, strip and polish floors and stairways and carpets as needed.</li><li>Dust and polish furniture, wood work, fixtures, and equipment as needed</li><li>Move and arrange furniture and equipment, and setup rooms, for meetings as needed</li><li>Maintain common areas including but not limited to wipe down handrails, power wash walkways, remove cobwebs, dust furniture, empty and clean trash cans, remove fallen yard debris, pick up garbage and dispose at appropriate disposal sight</li><li>Clean and stock restrooms, laundry room, elevators, lobby area windows and mirrors, boiler room, electrical room, gas room, lighting fixtures, exit signs, baseboards and molding</li><li>Monitor and maintain sump pump, boiler equipment, including checking temperature to make adjustments</li><li>Check fire escapes and fire escape balconies on all floors ensure compliance to local fire prevention regulations</li><li>Perform various preventative maintenance functions</li><li>Be courteous and pleasant to residents at all times</li></ul></div>
<div>Additional Duties - Responsibilities 
<ul><li>Practice and adhere to FirstService Residential Global Service Standards.</li><li>Conduct business at all times with the highest standards of personal, professional and ethical conduct.</li><li>Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.</li><li>May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.</li><li>Ensure all safety precautions are followed while performing the work.</li><li>Follow all policies and Standard Operating Procedures as instructed by Management.</li><li>Perform any range of special projects, tasks and other related duties as assigned.</li></ul></div> 
 
Supervisory Responsibility 
None 
<div> 
Education - Experience 
<ul><li>High school diploma or equivalency preferred</li><li>Five years of experience in building custodial, maintenance, and repair work</li></ul></div> 
 
Knowledge, Skills - Proficiencies 
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. 
<div> 
<ul><li>Ability to follow verbal and written directions, keep accurate records, fill out logs and</li></ul>
journals, and perform administrative operational functions 
<ul><li>Knowledge of basic principles of plumbing, wood finishing, electrical and carpentry</li><li>Ability to operate a variety of hand and power tools, including drills, floor buffer, vacuum, carpet cleaner, power washer and other tools used in building maintenance</li><li>Knowledge of methods, materials and equipment regularly used in custodial, maintenance and repair work</li><li>May be required to use personal transportation in the performance of job duties</li></ul></div> 
<div> 
Tools - Equipment Used 
<ul><li>Climb ladders and work at heights above ground level (maximum 3 ft).</li><li>Computer and peripherals, standard and customized software applications and tools, and usual office equipment.</li></ul></div> 
<div> 
Physical Requirements / Working Environment 
<ul><li>The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>Must be able to lift 50 lbs or more following appropriate safety procedures</li><li>Some local travel by personal vehicle is required</li><li>Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.</li><li>Work duties require the ability to stand and walk on hard surfaces for frequent and prolonged periods of time, and regularly require lifting, bending, stooping, reaching, climbing, push/pull and related physical activities</li></ul></div>
The work environment characteristics are normal office conditions at an onsite community. 
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Travel 
None
Disclaimer 
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.</div>

Part-Time Maintenance Technician

<div>Description
The Company 
Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? 
 
Then you may be a good fit for FirstService Residential, North America-s foremost property management firm. We-re all about our associates, and as we continue to grow, we-re looking for even more quality people who share our dedication to doing what-s right, improving residents- quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us. 
 
Job Responsibilities 
Maintain an attractive, safe and pleasing environment for residents, which is of the utmost importance in delivering service to the community. Perform and all regular cleaning and maintenance and repair duties to interior and exterior of property. Conduct regular inspection of interior and exterior of property and report to management all additional maintenance and repair needs for referral to outside vendors as appropriate. Maintain positive, professional relationships with the commercial and residential tenants and owners, as well as management and vendors.
Job Responsibilities
<div>Essential Duties - Responsibilities 
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. 
<ul><li>Provide regular status updates to the General Manager</li><li>Monitor and maintain inventory each day, submit requests as needed</li><li>Take initiative to act with minimal supervision;</li><li>Recognize and address problems quickly and decisively</li><li>Promptly respond to emergencies; coordinate with other responders to ensure the safety of the community</li><li>Complete regular community inspections and prepare status reports</li><li>Understand and adhere to budgets</li><li>Ensure that supplies/tools are attended at all times and stored out of site when possible</li><li>Perform minor and major repair of common area buildings and equipment as needed, document for follow through with appropriate work order system and inform supervisor when appropriate.</li><li>Conduct minor repairs on ground level lighting or lighting that can be reached with a 6 foot ladder</li><li>Regularly inspect property for, and replace, burned out lights</li><li>Sweep, vacuum, mop, wax, strip and polish floors and stairways and carpets as needed.</li><li>Dust and polish furniture, wood work, fixtures, and equipment as needed</li><li>Move and arrange furniture and equipment, and setup rooms, for meetings as needed</li><li>Maintain common areas including but not limited to wipe down handrails, power wash walkways, remove cobwebs, dust furniture, empty and clean trash cans, remove fallen yard debris, pick up garbage and dispose at appropriate disposal sight</li><li>Clean and stock restrooms, laundry room, elevators, lobby area windows and mirrors, boiler room, electrical room, gas room, lighting fixtures, exit signs, baseboards and molding</li><li>Monitor and maintain sump pump, boiler equipment, including checking temperature to make adjustments</li><li>Check fire escapes and fire escape balconies on all floors ensure compliance to local fire prevention regulations</li><li>Perform various preventative maintenance functions</li><li>Be courteous and pleasant to residents at all times</li></ul></div>
<div>Additional Duties - Responsibilities 
<ul><li>Practice and adhere to FirstService Residential Global Service Standards.</li><li>Conduct business at all times with the highest standards of personal, professional and ethical conduct.</li><li>Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.</li><li>May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.</li><li>Ensure all safety precautions are followed while performing the work.</li><li>Follow all policies and Standard Operating Procedures as instructed by Management.</li><li>Perform any range of special projects, tasks and other related duties as assigned.</li></ul></div> 
 
Supervisory Responsibility 
None 
<div> 
Education - Experience 
<ul><li>High school diploma or equivalency preferred</li><li>Five years of experience in building custodial, maintenance, and repair work</li></ul></div> 
 
Knowledge, Skills - Proficiencies 
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. 
<div> 
<ul><li>Ability to follow verbal and written directions, keep accurate records, fill out logs and</li></ul>
journals, and perform administrative operational functions 
<ul><li>Knowledge of basic principles of plumbing, wood finishing, electrical and carpentry</li><li>Ability to operate a variety of hand and power tools, including drills, floor buffer, vacuum, carpet cleaner, power washer and other tools used in building maintenance</li><li>Knowledge of methods, materials and equipment regularly used in custodial, maintenance and repair work</li><li>May be required to use personal transportation in the performance of job duties</li></ul></div> 
<div> 
Tools - Equipment Used 
<ul><li>Climb ladders and work at heights above ground level (maximum 3 ft).</li><li>Computer and peripherals, standard and customized software applications and tools, and usual office equipment.</li></ul></div> 
<div> 
Physical Requirements / Working Environment 
<ul><li>The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>Must be able to lift 50 lbs or more following appropriate safety procedures</li><li>Some local travel by personal vehicle is required</li><li>Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.</li><li>Work duties require the ability to stand and walk on hard surfaces for frequent and prolonged periods of time, and regularly require lifting, bending, stooping, reaching, climbing, push/pull and related physical activities</li></ul></div>
The work environment characteristics are normal office conditions at an onsite community. 
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Travel 
None
Disclaimer 
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.</div>

Full-Time Maintenance Technician

<div>Description 
 
Job Overview:
 
As a Front Desk Associate, you&rsquo;ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. 
 
Your Responsibilities:<ul><li>
Demonstrates excellent customer service, communication, and time management skills.</li><li>
Monitors Emergency Response System.</li><li>
Greets and directs Residents, guests, and invitees.
</li><li>Monitors and controls Electronic Security Control Systems.</li><li>
Responds to emergency situations in a timely and efficient manner.</li><li>
Monitors and controls access to the building.</li><li>
Maintains daily log, records, and forms.
</li><li>Resolves and follows-up on all complaints/issues.
</li><li>Maintains a safe and secure environment throughout the building/property(s).</li><li>
May be assigned other duties by the on-site property manager.</li><li>
Follows safety procedures and maintains a safe work environment.</li><li>
Other duties as required.</li></ul> 
 
Skills &amp; Qualifications:
<ul><li>High school diploma or equivalency preferred.
</li><li>College level courses in business or hospitality preferred.
</li></ul><ul><li>Two (2) to three (3) years of business experience preferred.</li><li>
Computer literacy: command of information system hardware/software is preferred.</li><li>
Effective written and verbal communication skills.</li><li>
Multiple language fluency is desirable.</li><li>
Strong customer service, communication and interpersonal skills required.</li></ul> 
 
Physical Requirements:
<ul><li>Ability to lift 30 &ndash; 50 lbs.
</li><li>Work in an upright standing or sitting position for long periods of time.
</li><li>Handle, finger, grasp and lift objects and packages.
</li><li>Reach with hands and arms.
</li><li>Communicate, receive, and exchange ideas and information by means of the spoken and written word.</li><li>
Ability to quickly and easily navigate the property/building as required to meet the job functions</li><li>
Complete all required forms.
</li><li>Ability to work extended hours and weekends based on project requirements.
</li><li>Ability to respond to emergencies in a timely manner.</li></ul> 
 
Schedule: Friday and Saturday 10:45 pm - 7:15 am, with 30 minute unpaid break 
What We Offer:
 
As a non-exempt full time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
 
 
Compensation: $18.58 
 
Disclaimer: 
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.</div>

Front Desk

<div>Description 
 
Job Overview: 
 
The Commercial Association Manager (&ldquo;Manager&rdquo;) oversees a portfolio of Commercial Property Owner Association accounts in and around San Francisco, San Jose, Novato and other surrounding territories to ensure business is executed in a timely and accurate manner, in accordance with Association governing documents, Board policies, MarWest policies and procedures, California Civil Code and other applicable regulations. A successful Manager is a self-accountable, well-organized, ethical, professional, proactive person who takes pride in the appearance of the property and enjoys building relationships with boards of directors, owners, and tenants. The Manager creates a strong client relationship and is responsible for understanding and meeting client expectations. Manager&rsquo;s remain service-oriented, manage and execute on daily tasks in a prompt manner, are accessible and accountable. Manager&rsquo;s receive support from other Accounting Staff, Regional Leaders, IT, HR and Senior Leadership. 
 
Compensation: $85-90k 
 
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. 
 
Job Responsibilities: 
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. 
<ul><li>
Understanding of all property governing documents (Governing documents, Rules, etc.) and ensure all requirements are followed.
</li><li>Quickly gain a working knowledge of MarWest systems and networks (including Avid, Jenark, ADP, etc.), and assimilate standard operating policies and procedures.</li><li>
Proactive inspection of landscape and other common amenities and timely execution of necessary repair and maintenance activities in accordance with our management agreement</li><li>
Respond in a timely fashion to owner / tenant requests for maintenance or compliance issues, or architectural change approvals.</li><li>
Gather detailed bids for major non-recurring projects, or for requested changes in recurring vendor contracts.</li><li>
Strong written communication skills are required, including the ability to create professional emails in a timely manner, draft memos and letters to owners, etc.</li><li>
Oversee capital improvement projects at the direction of the Board and in adherence with company policy.</li><li>
Monitor the financial position of the association and present financials, budgets, etc. to the Board and clients in order to promote the well being of the association.</li><li>
Create and operate within budgets approved by the Board of Directors.</li><li>
Assess and monitor property needs: identify opportunities for improved communication or service delivery methods. Implement programs or improvements.</li><li>
Must be able to confidently, professionally and clearly run client-facing meetings</li><li>
Must have reliable transportation and be able to drive to various associations, etc.
</li><li>Other duties as assigned.</li></ul> 
 
Skills &amp; Qualifications: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.<ul><li>
Strong written and verbal communication skills.
</li><li>Must be an &quot;active&quot; listener who can anticipate issues and drive for mutually satisfactory resolutions.
</li><li>Working knowledge of Microsoft Applications, especially Word, Excel and Teams.</li><li>
Candidate must be able to efficiently work using a computer including various programs</li><li>
Service oriented mindset, with multi-tasking abilities and flexible, resilient attitude.
</li><li>Must be able to instill confidence in board members and residents by being prepared and</li></ul> 
knowledgeable. 
Must be able to deal with conflict and work well under pressure 
 
Education &amp; Experience:<ul><li>
3 or more years of experience in a Property Manager and/or Association Manager role.
</li><li>California Department of Real Estate License a plus</li></ul> 

Physical Requirements &amp; Working Environment: 
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Must be able to lift 25 lbs.</li><li>
Must be able to sit for extended periods of time.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.</li><li>
Must have finger dexterity for typing/using a keyboard.</li><li>
Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks in uneven areas.</li><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.</li></ul> 
 
Tools &amp; Equipment Used:<ul><li>
Valid Driver's License and State Mandated Vehicle Insurance</li><li>
Standard Office Equipment</li></ul> 
 
Travel:<ul><li>
Must be able to drive to various locations</li><li>
The portfolio is throughout San Francisco, San Jose and Novato, etc. and surrounding counties.</li><li>
Our headquarters are in Irvine; annual celebrations and company events will take place in and around Irvine. Ideally, candidate will be located in or around San Francisco, as two key clients are within San Francisco.</li></ul> 

What We Offer: 
<ul><li>
Medical, dental, and vision plans (full time and part time 30+ hours)</li><li>
Part time 20+ hours qualify for dental and vision</li><li>
401K match</li><li>
Time off including vacation, sick, and company paid holidays</li><li>
Pet insurance available</li><li>
Tuition reimbursement</li><li>
Legal services</li><li>
Free emotional wellbeing and daily life assistance support for all associates</li><li>
Domestic partner coverage</li><li>
Health savings account</li><li>
Flexible spending account</li></ul> 
 
About Us:
 
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. 
 
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. 
 
Disclaimer: 
 
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. 
 
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. 
 
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.</div>

Commercial Association Manager

Join FirstService Residential and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FirstService Residential

ABOUT_COMPANY

Maintenance Staff (Part-time)

Regional Director

Regional Director

Part-Time Maintenance Technician

Full-Time Maintenance Technician

Front Desk

Commercial Association Manager