Qureos Mentor

Fly Jinnah

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 Job Purpose
 
 
 
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Conduct
 
 
 
 
 Key Result Responsibilities
 
 
 
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 Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
 
 
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 Safety Measures
 
 
 
 <ul>
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 Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
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 Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
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 Administers first aid to passengers where necessary.
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 Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
 
 
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 Customer Service
 
 
 
 <ul>
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 Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
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 Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
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 Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
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 Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
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 Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
 
 
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 Key Result Responsibilities - Continued
 
 
 
 Crosschecking And Reports
 
 
 
 <ul>
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 Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
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 Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
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 Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
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 Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
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 Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
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 Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
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 Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
 
 
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 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
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 Training in First Aid, Safety and Emergency Procedures are an added value.
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 Fit to fly, has good general health, no serious medical conditions or chronic diseases.
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 Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
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 Customer service oriented, capable of understanding and attending to customers&rsquo; needs and requests.
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 Capable of handling difficult situations and angry customers without compromising corporate image.
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 Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
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 Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
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 Very good verbal and written communication skills.
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 Excellent time management and problem-solving skills.
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 Proficient in Microsoft Office.
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 Fluent in English Language. Other languages are an advantage based on the Airline requirements
 
 
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 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Fresh graduates are encouraged to apply for this role.
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 Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
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 Active cabin crew license is an advantage.
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 Capable of working in shift pattern and for extended working hours.
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 Shows high flexibility and adaptability to frequent changes and busy schedules.
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 Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
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 </ul>
</div>

Cabin Crew (Pakistan)

<div>
 
 Job Purpose
 
 
 
 To conduct assigned flights in accordance with the detailed provisions of the Airline Operational Manual and in compliance with the respective civil aviation authority related regulations. He/she must ensure ultimate safety, security, and efficiency are achieved throughout all operated flights; supports and guides the flight/cabin crew, handle emergencies and ad-hoc scenarios effectively, and takes control over the flight to ensure successful performance and positive corporate image
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Flies the assigned aircraft from one destination to another in accordance with the given schedules and approved flight plans; carries his/her duties and acts as the ultimate responsible for the aircraft during the assigned flights taking into account the following key factors, in order of priority:
 
 
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 i. Safety
 
 
 ii. Efficiency
 
 
 iii. Passenger comfort
 
 
 <ul>
 <li>
 Ensures that assigned flights are conducted in accordance with the detailed provisions of the Airline&rsquo;s Operations Manual and regulations. At all times, implements, monitors and maintains the procedures necessary to ensure the safe and smooth operation of the aircraft undertaken.
 </li>
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 Ensures timely attendance, proper grooming, fitness and legality of self and Flight Crew for the assigned flights. Conducts pre- flight &ldquo;Briefing&rdquo; to ensure members are acknowledged with flight details; continuously ensures briefing is properly done prior to each action as per the adopted procedures.
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 Liaises with co-pilots (First Officer and Second Officer) and Dispatch Team prior to each flight ensuring flight/cabin crew members are well prepared and provided with required information, this includes aircraft technical status, route preferences, weather, fuel, weight, distribution of roles, etc.
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 Ensures, within the safety constraints as detailed in the relevant sections of the Airline&rsquo;s Operations Manual, that the aircraft is flown so as to make most efficient and effective use of fuel during the flight.
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 Ensures the required safety, security, fuel, and transit checks are carried for each flight by the Flight/Cabin assigned crew members before, during and post each flight. Takes necessary action and directs the crew on how to react in case of safety or security irregularities; decides on escalations if needed.
 </li>
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 Cooperates with the Maintenance Engineers to confirm the aircraft technical status and ensure its suitability to fly; seeks the support of MCC and MROs to raise possible concerns and identify any defects or technical issues; implements the rectification or corrective measure immediately where applicable.
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 Makes sure all the needed documents and technical logs are loaded with necessary accurate data as per the Airline and civil aviation authority regulations and adopted procedures. This includes the technical logbook, journey book, boarding sheets, reports, etc.
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 Ensures that the Airline Operations Manual is distributed, accounted for, maintained, kept up to date, understood and complied with by Flight Crew.
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 Keeps himself/herself up-to-date with the legal requirements of the different regulatory bodies such as, civil aviation authority, Airbus Company and any other relevant regulatory body relating to flights and Flight Crew.
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 Undertakes additional, ground based tasks such as Safety Officer or Security Officer, as directed by the line manager and in accordance with the provisions of Part A of the Airline&rsquo;s Operations Manual.
 
 
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 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Appropriate ATPL License is a must.
 </li>
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 He/she must pass the technical/psychometric assessment for Pilots as per the Airline and respective civil aviation authority standards.
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 He/she must pass the Medical Fitness check-up carried for the Pilots as per the Airline and respective civil aviation authority standards.
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 Training in safety and emergency response is essential &ndash; a formal qualification is an advantage.
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 Basic Airport, security procedures and regulations training is an advantage.
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 Crew Resources Management Training is considered an advantage.
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 IATA principles &amp; standards relating to security is an advantage.
 </li>
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 Proficient in Aircraft systems, proficient in Microsoft Office
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 Very good in written and verbal communication skills, Technical reports writing, presentations, etc.
 </li>
 <li>
 Very good in English Language (other local languages in country of employment are an advantage)
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 He/she must have completed a minimum of 4000 hours of flying an aircraft, Airbus 320 is preferred.
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 Experience with low-cost airline is highly desirable.
 </li>
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 Possesses acceptable industry knowledge in aircraft systems and operating procedures.
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 He/she must possess needed knowledge and exposure to handle any other role delegated to him/her such as security or safety related roles as required by the Airline and respective civil aviation authority regulations.
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 Exposure to QA/Safety/Security/Audit procedures and practices related to and affecting Flight Operations.
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 Capable of implementing policies, procedures, and manuals as per approved standards and regulations.
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 Capable to perform in a changing environment with heavy work-load schedules and ad-hoc scenarios.
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 Composed, self-confident and focused, capable of handling emergencies and threats with efficiency.
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 Proven skills in analysing data, identifying pitfalls and recommending cost-effective solutions.
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 Cost-oriented, possesses effective problem solving and decision-making skills.
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 High accuracy and attention to both results and details.
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 Employs technical expertise and interpersonal relations to support company&rsquo;s objectives.
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 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
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 </ul>
</div>

Captain

Join Fly Jinnah and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fly Jinnah

About Company

Cabin Crew (Pakistan)

Captain