Qureos Mentor

Fly Jinnah

<div>
 
 Job Purpose
 
 
 
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Conduct
 
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
 
 
 </li>
 </ul>
 
 Safety Measures
 
 
 
 <ul>
 <li>
 Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
 </li>
 <li>
 Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
 </li>
 <li>
 Administers first aid to passengers where necessary.
 </li>
 <li>
 Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
 </li>
 <li>
 Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
 </li>
 <li>
 Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
 </li>
 <li>
 Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
 </li>
 <li>
 Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Crosschecking And Reports
 
 
 
 <ul>
 <li>
 Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
 </li>
 <li>
 Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
 </li>
 <li>
 Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
 </li>
 <li>
 Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
 </li>
 <li>
 Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
 </li>
 <li>
 Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
 </li>
 <li>
 Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
 
 
 </li>
 </ul>
 
 Experience, Qualifications And Requiremnt
 
 
 
 <ul>
 <li>
 Note: Any candidates can join the open house without the invite.
 </li>
 <li>
 Minimum Age is 18 years.
 </li>
 <li>
 Maximum Age
 </li>
 <li>
 Cabin Crew: 28 Years
 </li>
 <li>
 Lead Cabin Crew: 36 Years
 </li>
 <li>
 Attested SSC (copy of mark Sheet &amp; copy of certificate) / O-Level &ndash; Equivalency Certificate Copy attestation
 </li>
 <li>
 Attested HSC (copy of mark Sheet &amp; copy of certificate) / A-Level &ndash; Equivalency Certificate Copy attestation
 </li>
 <li>
 Valid CNIC &amp; Passport
 </li>
 <li>
 Fluency in English (written and spoken)
 </li>
 <li>
 Fluency in other languages is a plus
 </li>
 <li>
 Minimum Height: 160 cm (Female), 170 cm (Male)
 </li>
 <li>
 Weight: To be in proportion to Age and Height
 </li>
 <li>
 Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform
 </li>
 <li>
 Medically/ Physically fit to perform Cabin Crew duties
 </li>
 <li>
 Fresh candidates can apply for Cabin Crew Position
 </li>
 <li>
 Only experienced Cabin Crew can apply for Lead Cabin Crew Position
 
 
 </li>
 </ul>
 
 Document Required
 
 
 
 <ul>
 <li>
 Resume
 </li>
 <li>
 Attested Matriculation and Intermediate Marksheet &amp; Certificate from respective board
 </li>
 <li>
 Updated CNIC
 </li>
 <li>
 Updated Passport
 
 
 </li>
 </ul>
 
 Guideline for Assessment Day
 
 
 
 
 Females
 
 
 
 
 Males
 
 
 
 Hair
 
 
 Hair to be worn up/pulled back in a classic bun or French twist
 
 
 Neatly presented
 
 
 Makeup/Face
 
 
 Full make up to be worn
 
 
 Face - Clean shaven
 
 
 Dress code
 
 
 Suit/Smart business attire, jacket &amp; plain blouse. (Wear black/grey/dark blue)
 
 
 Suit/Smart business attire
 
 
 Shoes
 
 
 Formal Classic heels
 
 
 Formal work shoes
</div>

Lead Cabin Crew & Cabin Crew Open Day - 21st September 2025, Movenpick Hotel, Karachi

<div>
 
 Job Purpose
 
 
 
 Provides front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Responds to, documents, and resolves service issues in a timely manner according to SLAs. Diagnoses hardware/software faults and solves technical and application problems ensuring productivity is in line with set measures and client's adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 Acts as the one of the key contact points for service hub, takes ownership of reported issues, responds to enquiries promptly, provides proper and accurate information and feedback ensuring problems are being recorded and tracked throughout the entire process.
 
 
 Conducts root cause analysis to evaluate and resolve complex problem situations, develops checklist for typical problems, whilst providing Level 1 support, routes unresolved issues in the right direction among the internal teams.
 
 
 Researches, diagnoses, and troubleshoots systems, network problems and hardware and software faults; identifies resolutions to technical problems and responds within agreed time limits to call-outs.
 
 
 Assists with the implementation of processes and service level agreements of incidents management and service request management.
 
 
 Participates in the creation of support knowledge base by communicating IT support manuals, technical notes and articles.
 
 
 Reviews and analyzes all technical issues/incidents and produces reports on various intervals to highlight main causes for findings and thereby suggest/ lead the implementation of technology processes in ISA to assure those analyzed incidents are not repeated.
 
 
 Key Result Responsibilities - Continued
 
 
 Act as a technical expert in evaluating, testing, and implementing new technology such as systems and platforms.
 
 
 Utilizes different communication channels and tools to directly support or remotely guide end users in the different enquiries and problems raised, these channels include: personal visits, telephone calls, e-mails, web, chat etc.
 
 
 Responsible for proper recording and closure of claims; generates timely reports of different nature to capture support services activities when required.
 
 
 Installs, configures, monitors and maintains computer hardware operating systems, applications and networks, replaces parts and upgrades existing ones when and as needed.
 
 
 Supports the roll-out of new applications; sets up new users' accounts, profiles and passwords.
 
 
 Builds good working relationships with stakeholders, business users, suppliers, vendors and other technical teams to resolve any issues related to their provided services and products.
 
 
 Assists in establishing and maintaining a complete and accurate record of all IT assets in ISA and for clients as needed.
 
 
 Performs any other additional duties as directed by the line manager.
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in computer engineering/Computer Science/Information Technology.
 </li>
 <li>
 ITIL Certified.
 </li>
 <li>
 CCNP/ CCIE/ MCSE/ RHEL Certification.
 </li>
 <li>
 Fluent in English Language.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 1-2 years in IT Infrastructure support, service desk, 24x7 critical operations preferably in aviation; experience with low cost airline is a plus.
 </li>
 </ul>
</div>

IT Analyst

Join Fly Jinnah and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fly Jinnah

ABOUT_COMPANY

Lead Cabin Crew & Cabin Crew Open Day - 21st September 2025, Movenpick Hotel, Karachi

IT Analyst