Qureos Mentor

Fresh Basket

Fresh Basket Call Centre is looking for a friendly and experienced Customer Representative Executive to join our team. The ideal candidate should be good at handling customers and providing excellent service through calls, emails, and chat.Responsibilities:<ul><li>Answer customer calls, emails, and chat messages (inbound and outbound).</li><li>Help customers with order placement, shipment tracking, and website use.</li><li>Handle customer complaints politely and solve issues quickly.</li><li>Give correct information about our products and services.</li><li>Manage Foodpanda orders and work with the delivery team to ensure on-time delivery.</li><li>Update product details on the company website when needed.</li><li>Work with other team members to make sure customers are satisfied.</li></ul>Requirements:<ul><li>Previous experience in customer service (preferably in food, e-commerce, logistics, or call centre).</li><li>Experience handling phone calls, chat, and email support.</li><li>Good communication and teamwork skills.</li><li>Must know how to use Excel and Google Sheets.</li><li>Able to work fast and handle multiple tasks.</li><li>Good problem-solving and attention to detail.</li><li>Basic knowledge of CRM software and ticket systems is a plus.</li><li>Must be flexible to work on weekends and holidays if required.</li></ul>Other Details:<ul><li>Age Limit: 18 to 25 years</li><li>Work Environment: Friendly and supportive</li><li>Loaction: Badar Commercial Phase 05</li><li>Timing: Rotational Shift</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Representative

Job Summary:The Stock Receiver is responsible for receiving, inspecting, verifying, and recording incoming goods from suppliers and distribution centers. The role ensures that all deliveries match purchase orders, meet quality standards, and are accurately entered into the inventory system while maintaining FIFO/FEFO compliance and proper storage practices.Key Responsibilities:<ul><li>Receive all incoming stock from suppliers and warehouse deliveries.</li><li>Verify received items against Purchase Orders (POs), invoices, and delivery challans.</li><li>Count, inspect, and confirm product quantity, quality, batch numbers, expiry dates, and packaging condition.</li><li>Report shortages, excess stock, damaged, or expired products immediately to the Inventory Manager.</li><li>Ensure all received stock is entered accurately into the inventory/ERP system.</li><li>Label products correctly and arrange stock according to FIFO/FEFO standards.</li><li>Coordinate with warehouse and store teams for timely stock placement.</li><li>Maintain proper documentation of Goods Received Notes (GRNs), supplier invoices, and delivery records.</li><li>Ensure cold-chain products are received and stored within the required temperature range.</li><li>Keep the receiving area clean, organized, and safe.</li><li>Assist during stock counts, cycle counts, and inventory audits.</li><li>Follow company SOPs, hygiene standards, and health &amp; safety regulations.</li><li>Coordinate with procurement and suppliers to resolve delivery discrepancies.</li></ul>Qualifications: <ul><li>Intermediate or Bachelor's degree preferred.</li><li>1&ndash;3 years of experience in stock receiving, warehouse operations, or inventory management within the FMCG or retail industry.</li><li>Familiarity with ERP or inventory management systems (e.g., Odoo, SAP, Oracle, or similar).</li><li>Good knowledge of FIFO/FEFO and inventory control practices.</li><li>Basic computer skills, including Microsoft Excel.</li></ul>Location: Clifton &amp; Defence Age: 25 to 30Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Stock Receiver (FMCG)

The Category Manager / Area Manager &ndash; Fruits &amp; Vegetables is responsible for managing the overall performance of the Fruits &amp; Vegetables category across all branches by ensuring product availability, quality, sales growth, inventory control, and operational excellence.Key Responsibilities:<ul><li>Manage daily operations of the Fruits &amp; Vegetables category across all branches.</li><li>Achieve category sales, margin, and profitability targets.</li><li>Ensure product quality, freshness, and proper merchandising standards.</li><li>Monitor inventory levels, stock rotation (FIFO), and minimize wastage.</li><li>Coordinate with Procurement and Warehouse to maintain product availability.</li><li>Conduct regular branch visits and ensure compliance with company SOPs.</li><li>Supervise, train, and support Branch Managers and store teams.</li><li>Monitor pricing, promotions, and competitor activities.</li><li>Review sales reports, inventory performance, and implement improvement plans.</li><li>Ensure high standards of customer service and operational efficiency.</li></ul>Requirements:<ul><li>Bachelor's degree in Business Administration or a related field.</li><li>5+ years of experience in FMCG retail or fresh produce operations.</li><li>Strong leadership, analytical, inventory management, and communication skills.</li><li>Age must be 35 to 45.</li></ul>Skills &amp; Competencies<ul><li>Leadership and team management</li><li>Category management</li><li>Inventory planning and control</li><li>Sales analysis and forecasting</li><li>Merchandising and display management</li><li>Negotiation and vendor management</li><li>Analytical and problem-solving skills</li><li>Microsoft Excel and ERP systems (Odoo)</li><li>Communication and interpersonal skills</li><li>Decision-making and planning</li><li>Time management</li><li>Customer-focused approach</li></ul>Pay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Category Manager / Area Manager – Fruits & Vegetables

The Head of Operations is responsible for overseeing and managing the overall operational performance of the company, ensuring efficient branch operations, inventory management, sales growth, customer satisfaction, and compliance with company policies. The role will lead Branch Managers and Category Managers to achieve business objectives and maintain operational excellence across all locations.Key ResponsibilitiesOperational Management:<ul><li>Develop and implement operational strategies to improve efficiency and profitability.</li><li>Monitor and manage daily operations across all branches.</li><li>Ensure compliance with company policies, procedures, and operational standards.</li><li>Analyze operational performance and implement corrective actions where necessary.</li></ul>Branch Management: <ul><li>Supervise and support Branch Managers in achieving sales and operational targets.</li><li>Monitor branch performance, productivity, and customer service standards.</li><li>Conduct regular branch visits and operational audits.</li><li>Ensure proper staffing and workforce planning across branches.</li></ul>Category Management<ul><li>Lead and guide Category Managers in product planning, assortment, pricing, and promotions.</li><li>Ensure optimal inventory levels and product availability.</li><li>Monitor category performance and profitability.</li><li>Coordinate with procurement and supply chain teams to maintain stock availability.</li></ul>Financial &amp; Business Performance: <ul><li>Manage operational budgets and control costs.</li><li>Review sales reports, KPIs, and financial performance indicators.</li><li>Identify opportunities for revenue growth and operational improvement.</li><li>Ensure achievement of company sales and profitability targets.</li></ul>Team Leadership:<ul><li>Lead, mentor, and develop Branch Managers and Category Managers.</li><li>Establish performance goals and conduct regular performance evaluations.</li><li>Promote a culture of accountability, teamwork, and continuous improvement.</li></ul>Customer Experience:<ul><li>Ensure high standards of customer service across all branches.</li><li>Address customer concerns and implement service improvement initiatives.</li><li>Monitor customer feedback and satisfaction levels.</li></ul>Key Performance Indicators (KPIs):<ul><li>Sales Growth</li><li>Branch Profitability</li><li>Inventory Accuracy &amp; Stock Availability</li><li>Shrinkage Control</li><li>Customer Satisfaction Scores</li><li>Operational Compliance</li><li>Employee Productivity &amp; Retention</li><li>Budget Management</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor's degree in Business Administration, Supply Chain, Operations Management, or a related field (Master's degree preferred).</li><li>Minimum 7&ndash;10 years of experience in FMCG, Retail, or Operations Management.</li><li>Proven experience managing multiple branches and large operational teams.</li><li>Strong leadership, analytical, and problem-solving skills.</li><li>Excellent communication and stakeholder management abilities.</li><li>Proficiency in MS Office and retail/FMCG management systems.</li></ul>Skills Required:<ul><li>Strategic Planning</li><li>Operations Management</li><li>Team Leadership</li><li>Inventory &amp; Supply Chain Management</li><li>Budgeting &amp; Cost Control</li><li>Performance Management</li><li>Data Analysis &amp; Reporting</li><li>Customer Service Excellence</li></ul>Location: Defence &amp; CliftonIf you are interested then share me your resume at hr@freshbasket.com.pkPay: From Rs150,000.00 per monthWork Location: In person

Head Of Operation

We are looking for an enthusiastic and customer-oriented Female Sales Executive to represent Fresh Basket at our Defence Outlets. In this role, you will engage directly with customers, promote our premium products, and ensure an excellent shopping experience. You will play a key part in driving sales, increasing brand awareness, and maintaining customer satisfaction.Key Responsibilities:<ul><li>Customer Engagement: Actively engage with customers in-store, offering assistance, and sharing product knowledge to enhance the shopping experience.</li><li>Sales Promotion: Promote Fresh Basket&rsquo;s products, special offers, and seasonal sales to maximize conversions and increase revenue.</li><li>Brand Representation: Ensure that all interactions reflect the values and image of the Fresh Basket brand, maintaining a friendly, approachable, and professional demeanor.</li><li>Product Knowledge: Be fully informed about Fresh Basket's product range, including fresh produce, grocery items, and specialty products, to answer customer queries and offer recommendations.</li><li>Demonstrations &amp; Sampling: Organize and execute in-store product demonstrations and sampling events to showcase new products or promotions.</li><li>Sales Targets: Meet or exceed daily, weekly, and monthly sales targets through proactive selling and customer service.</li><li>Merchandising Support: Assist in maintaining product displays, ensuring shelves are stocked, clean, and appealing to customers.</li><li>Feedback Collection: Gather customer feedback on products, promotions, and the overall shopping experience to share with the management team for continuous improvement.</li><li>Community Engagement: Participate in community outreach and events to promote Fresh Basket and drive foot traffic to the store.</li></ul>Qualifications:<ul><li>Experience: Prior experience in retail sales, or customer service is preferred.</li><li>Communication Skills: Excellent interpersonal and communication skills with the ability to engage and influence customers.</li><li>Sales-Driven: Passionate about sales with a proven track record of achieving or exceeding targets.</li><li>Customer Focus: A strong commitment to providing exceptional customer service and fostering long-term relationships.</li><li>Brand Enthusiasm: Genuine interest in Fresh Basket&rsquo;s products and mission to promote healthy, sustainable living.</li><li>Flexibility: Ability to work in a fast-paced environment with varying shifts, including weekends and holidays.</li><li>Team Player: Ability to work well within a team, as well as independently when required.</li></ul>Location : Defence &amp; CliftonBenefits:<ul><li>Competitive salary with sales-based incentives</li><li>Opportunities for career growth within Fresh Basket</li><li>Training on product knowledge and customer service best practices</li><li>Employee discounts on Fresh Basket products</li><li>Medical Insurance (individual)</li><li>Monthly Sales target incentives &amp; rewards</li><li>Annual Leaves (encashment)</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Brand Ambassador / Sales Associate (Female)

Job Title: Delivery RiderLocation: BahadurabadJob Type: Full-TimeResponsibilities:<ul><li>Timely and safe delivery of order, parcels &amp; documents within DHA Phase 5 and surrounding areas</li><li>Maintain good customer service during deliveries</li><li>Follow routes and time schedules</li><li>Keep delivery records and submit them regularly</li></ul>Requirements:<ul><li>Minimum education: Matriculation (Matric) or above</li><li>Must have a valid CNIC</li><li>Preferably owns a bike with valid license</li><li>Must have smart cell phone</li><li>Must be punctual, responsible, and well-mannered</li><li>Resident of Bahadurabad will be preferred</li></ul>Salary Structure:<ul><li>18,000 Basic + Commission on per rider </li></ul>Interested candidate can share their resume on 0319-2422419.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthExperience:<ul><li>Rider: 1 year (Preferred)</li></ul>License/Certification:<ul><li>License (Preferred)</li></ul>Work Location: In person

Delivery Rider - Bahadurabad

Job description:We are currently seeking a highly skilled and experienced Finance Executive to join our team. The ideal candidate should have previous experience working in retail, such as supermarts, brand stores, or industrial settings..Responsibilities:<ul><li>Manage and oversee financial operations, including accounts payable, accounts receivable, general ledger, and financial reporting.</li><li>Ensure accuracy, integrity, and compliance of financial data and records.</li><li>Prepare and analyze financial statements, reports, and budgets.</li><li>Perform month-end and year-end closing processes.</li><li>Reconcile bank statements and ensure proper cash management.</li><li>Process and review expense reports, invoices, and other financial documents.</li><li>Monitor and manage inventory valuation and cost accounting.</li><li>Prepare and file tax returns, ensuring compliance with relevant regulations.</li><li>Assist in the preparation of financial forecasts and projections.</li><li>Conduct financial analysis to identify trends, variances, and opportunities for improvement.</li><li>Collaborate with internal departments to provide financial insights and support decision-making.</li><li>Assist in the development and implementation of financial policies, procedures, and controls.</li><li>Stay updated on accounting principles, regulations, and best practices.</li><li>Provide guidance and support to junior accounting staff as needed.</li></ul>Requirements:<ul><li>Previous experience working as an accountant in retail, such as supermarts, brand stores, or industrial settings.</li><li>Age between 25 and 35.</li><li>Bachelor's degree in accounting, finance, or a related field. ACCA student or above is also acceptable.</li><li>Minimum of 1 years of relevant experience in accounting or a related role.</li><li>Strong knowledge of accounting principles, financial reporting standards, and taxation.</li><li>Proficiency in using accounting software and MS Excel.</li><li>Ability to work independently and collaboratively in a team environment.</li></ul>Location: Defence Office (Badar Commercial).Job Type: Full-timePay: Rs60,000.00 - Rs65,000.00 per monthWork Location: In person

Accountant

Join Fresh Basket and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.