Qureos Mentor

Garden Plaza at Post Falls

We're hiring for our Independent Living front desk, around 3 days per week, 2pm - 10pm.
 
Position Summary: 
The Concierge provides customer service and reception to residents and families, primarily focused in front lobby area, in accordance with all laws, regulations and Century Park standard. Reports to the Business Office Manager.
 
Qualifications: 
<ul>
<li>Must have high school diploma or equivalent</li>
<li>Must be proficient with Microsoft Office (Word and Excel)</li>
<li>Must demonstrate proficiency with office machines (i.e., fax, copier/scanner)</li>
</ul>
Primary Job Responsibilities: 
Greeter Duties: 
<ul>
<li>Demonstrates excellent customer service , including telephone etiquette skills</li>
<li>Serves as community's first greeter to all guests, visitors, residents and families entering front lobby</li>
<li>Creates and maintains a positive atmosphere of warmth and hospitality</li>
<li>Interacts with all individuals professionally and courteously</li>
<li>Directs concerns from individuals to appropriate manager</li>
<li>Screens visitors entering the community</li>
<li>Assists with keeping front lobby and workrooms neat, clean and presentable</li>
<li>Closely observes lobby activity and reports unauthorized visitors or concerns</li>
<li>Keeps front lobby entrance flowing and welcoming</li>
<li>Keeps bell cart clean and polishes weekly</li>
</ul>
Administrative Duties: 
<ul>
<li>Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)</li>
<li>Receives, sorts and distributes mail</li>
<li>Delivers packages to appropriate person/department following community policy</li>
<li>Makes accurate, timely entries into Events Log</li>
<li>Maintains lists (i.e., resident directory, door check sheets, associate phone list, call in sheets)</li>
<li>Enters resident maintenance requests in TELs system</li>
<li>Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed</li>
<li>Oversees resident check in system (i.e., educates new residents, invites participation, maintains weekly list for security)</li>
</ul>
Sales / Marketing Support: 
<ul>
<li>Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents</li>
<li>Communicates with sales team and back up sales team so inquiry calls are handled timely</li>
<li>Assists with Electronic Heath Record (EHR) system as requested</li>
</ul>
Additional Requirements: 
<ul>
<li>Must enjoy serving seniors</li>
<li>Must demonstrate excellent customer service and hospitality</li>
<li>Must have good telephone etiquette</li>
<li>Must demonstrate trustworthiness and dependability</li>
<li>Must work efficiently and effectively with little to no supervision</li>
<li>Must demonstrate effective communication skills</li>
<li>Must work efficiently with frequent interruptions</li>
<li>Must be able to multi task</li>
<li>Must be able to meet deadlines</li>
<li>Must be cheerful and positive</li>
<li>Must be responsive to resident requests</li>
<li>Displays integrity and professionalism by adhering to Century Park’s Code of Ethics and completes all required compliance training</li>
</ul>
Who We Are: 
At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our “people come first” approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards happiness of heart and peace of mind.

Concierge

We are looking for enthusiastic people to join us in a fun and rewarding setting in our dining rooms. The positions available are for PT or FT. We are open 7 days per week. Full time is 30-40 hrs. per week and Part time is 15+ hrs. Amazing place to be if you enjoy working with seniors! Wage is DOE. We look forward to hearing from you. We prefer at least 1 year experience in food/customer service.:
 
Position Summary: 
The Server delivers restaurant style dining services with a hospitality focus in accordance with all laws, regulations and Century Park standards. Reports to the Dining Services Director (or Dining Room Supervisor). *Lead server trains and guides new servers.
 
Qualifications: 
<ul>
<li>High school graduate or equivalent preferred</li>
<li>Prior healthcare experience preferred</li>
</ul>
Primary Job Responsibilities: 
Lead Server Duties: 
<ul>
<li>Trains and guides new Servers according to Century Park standards</li>
<li>Assists with meal counts and tickets</li>
</ul>
Server Duties: 
<ul>
<li>Assists and ensures dining room set up with servers</li>
<li>Assists with dish room tasks</li>
<li>Attends pre meal menu review meeting</li>
<li>Performs duties at assigned station (i.e., beverages, salad bar)</li>
<li>Performs and ensures completion of assigned cleaning and prep work duties</li>
<li>Greets residents and visitors in a welcoming manner</li>
<li>Assists residents with food selection</li>
<li>Checks for beverage refills timely</li>
<li>Serves residents timely and with appropriate serving techniques</li>
<li>Serves meals using trays</li>
<li>Strips and resets tables as needed during serving times</li>
<li>Removes dishes throughout meal service and delivers to dishwashing area</li>
<li>Removes soiled linens and places in designated laundry areas</li>
<li>Prepares tables for next meal</li>
<li>Removes trash and keeps dining room clean, dry and free of safety hazards</li>
<li>Prepares for next meal: cleans tables, wipes out chairs, fills condiment containers, mops, sweeps, cleans coffee maker, juice machine, etc.</li>
</ul>
Additional Requirements: 
<ul>
<li>Must enjoy serving seniors</li>
<li>Must demonstrate excellent customer service and hospitality</li>
<li>Must maintain positive resident and guest relations through a courteous, cooperative and understanding manner</li>
<li>Must demonstrate trustworthiness and dependability</li>
<li>Must reasonably accommodate resident preferences in dining services</li>
<li>Must work efficiently and effectively with little to no supervision</li>
<li>Must be able to receive and resolve complaints graciously</li>
<li>Must always be in proper attire and well groomed</li>
<li>Must attend company appointed ServSafe class</li>
<li>Displays integrity and professionalism by adhering to Century Park’s Code of Ethics and completes all required compliance training</li>
</ul>
Who We Are: 
At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our “people come first” approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards happiness of heart and peace of mind.

Server

Join Garden Plaza at Post Falls and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Garden Plaza at Post Falls

About Company

Concierge

Server