Qureos Mentor

GI ALLIANCE

<div>Austin Gastroenterology is seeking an experienced Phone Operator Specialist to join our growing team in our newest location.
Duties of this position include, but are not limited to, the following:
Position purpose
Provide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.
Responsibilities/Duties/Functions/Tasks:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Courteously and efficiently answers all incoming calls and connects callers with the correct extension.</li><li>
Takes and relays messages in an accurate and timely manner.</li><li>
Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.</li><li>
Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.</li><li>
Provides a pleasant and helpful phone contact for callers.</li><li>
Performs clerical duties as assigned to maintain workflow in the department.</li><li>
Perform other duties as assigne</li></ul>
Qualifications
Education: High School diploma or GED. Some college preferred.
Experience: Minimum six (6) months experience in a call center environment.
Additional Qualifications N/A
Performance Requirements:<ul><li>
Excellent communication skills, both written and verbal.</li><li>
Proficient technical (computer) skills.</li><li>
Ability to multi-task and prioritize.</li><li>
Self-motivated with initiative.</li><li>
Strong sense of ethics.</li></ul>
GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.
Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.
NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION. 
 
No phone calls or agencies, please.
EEO/AA-M/F/disabled/protected veteran</div>

Phone Operator Specialist

1. Greet callers and in-office patients warmly and provide courteous service.
 
2. Understand the responsibility of serving as the first point of contact for patients at our practice.
 
3. Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.
 
4. Answers calls within three-four rings.
 
5. When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.
 
6. Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.
 
7. Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
 
8. Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
 
9. Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
 
10. Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.
 
11. Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
 
12. Address patient concerns efficiently and effectively.
 
13. Uses customer service principles and techniques to deal with patients calmly and pleasantly.
 
14. Other clerical duties as assigned by the office manager/administrator.
 
15. Some travel required between multiple locations.
 
Skills/Abilities
 
1. Self-starter with the ability to complete daily tasks with minimal supervision.
 
2. Skill in communicating effectively with patients or providers about scheduling preferences.
 
3. Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.
 
4. Ability to analyze situations and respond appropriately.
 
5. Ability to use a multi-line phone system, including transferring calls.
 
6. Ability to speak clearly and concisely to be heard by callers and patients.
 
7. Excellent organizational and time management skills.
 
8. Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.
 
9. Always maintain a professional and positive attitude.
 
10. Common computer skills.
 
11. Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.
 
Education: 
High school diploma or GED (required)
 
Associates or Bachelor's Degree (preferred)
 
Experience: 
Two-three years of medical office experience.
 
Previous experience of a fast-paced, high patient volume doctors office.

Front Desk Coordinator - Urology

Join GI ALLIANCE and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

GI ALLIANCE

About Company

Phone Operator Specialist

Front Desk Coordinator - Urology