Qureos Mentor

Grand Hyatt The Red Sea

<div><div><p>Summary</p><div><p><b>
Role Purpose</b></p><p>
Lead the onsite planning and delivery of conferences, social events, and incentives booked at Grand Hyatt Red Sea (and selected Miraval wellness group programs), ensuring flawless execution, upsell, and guest satisfaction.</p><p><b>
Key Responsibilities</b></p><ul><li>Act as primary client liaison post-contract; conduct kick-off calls, BEO handover, and detailed planning (rooms, space, F&amp;B, AV, d&eacute;cor, security, transportation, wellness add-ons).</li><li>Create and own event critical path, function sheets/BEOs, diagrams, and run-of-show; chair internal pre-cons and daily ops briefings.</li><li>Coordinate cross-functional teams (Culinary, Banquets, AV, Spa/Miraval Guides, Front Office, Housekeeping, Security) to deliver event specs.</li><li>Maximize revenue via menu engineering, space optimization, upgrades, and ancillary upsell (spa, experiences, activities).</li><li>Manage changes, guarantees, billing instructions, credit approvals, and deposit schedules in line with policy.</li><li>Ensure compliance with safety, local regulations, and brand standards; conduct risk assessments for high-profile events.</li><li>Oversee onsite client service, issue resolution, and post-event debriefs; drive repeat and referrals.</li></ul><p>
KPIs</p><ul><li>Event satisfaction scores &amp; post-event survey results.</li><li>Banquet/C&amp;E revenue, average check, and upsell contribution.</li><li>BEO accuracy and change control adherence.</li><li>Billing accuracy, DSO for group/event folios.</li><li>Repeat/Referral rate and ancillary revenue.</li></ul></div></div><div><p><br>
Qualifications</p><div><p><b>
Qualifications &amp; Experience</b></p><ul><li>4&ndash;6 years in event planning/operations for luxury hotels/resorts; complex/multi-venue experience preferred.</li><li>Strong production knowledge: AV, staging, social protocol, wellness programming.</li></ul><p><b>
Other Requirements</b></p><ul><li>Onsite role with extended hours during peak events; weekend/public holiday coverage as required.</li></ul></div></div></div>

EVENT PLANNING MANAGER - ONSITE

<div><div><p>Summary</p><div><p><b>
Role Purpose</b></p><p>
Generate qualified leads and support conversion for corporate transient and small groups for both properties, executing daily sales activities and account servicing.</p><p><b>
Key Responsibilities</b></p><ul><li>Conduct prospecting (calls, emails, LinkedIn, field visits) and qualify opportunities; set appointments for Sales Managers.</li><li>Prepare proposals, simple contracts, and rate letters; follow up to closure.</li><li>Maintain account/contact records, call reports, and activities in CRM.</li><li>Support RFP data collation and implementation; monitor compliance (rate loading, GDS/IDS checks).</li><li>Coordinate client visits and site inspections; manage sample requests and collateral.</li><li>Handle small-volume requests within delegated rate grid.</li></ul><p><b>
KPIs</b></p><ul><li>Qualified leads generated &amp; conversion contribution.</li><li>Activity productivity (calls/meetings) and CRM hygiene.</li><li>Response time SLAs and proposal turnaround.</li><li>Revenue from self-sourced opportunities.</li></ul></div></div><div><p>
Qualifications</p><div><p><b>
Qualifications &amp; Experience</b></p><ul><li>1&ndash;3 years in hotel sales/business development; strong communication and organization.</li><li>Arabic &amp; English fluency.</li></ul><p><b>
Other Requirements</b></p><ul><li>Riyadh fieldwork; periodic travel to Red Sea for familiarization and client hosting.</li></ul></div></div></div>

CLUSTER SALES EXECUTIVE – CORPORATE (RIYADH BASED)

<div><div><p>Summary</p><div><p><b>
Role Purpose</b></p><p>
Accelerate premium and luxury leisure revenue across domestic KSA and GCC markets for both properties, focusing on FIT, luxury consortia, OTAs (selective), and affluent family/experiential travel.</p><p><b>
Key Responsibilities</b></p><ul><li>Manage and grow a portfolio of leisure agencies, luxury advisors (Virtuoso/SELECT/Serandipians as applicable), and top-producing OTAs.</li><li>Design leisure offers across seasons, weekends, and holidays; package wellness programs (Miraval) and luxury resort experiences (Grand Hyatt).</li><li>Conduct regular in-market visits, training, and webinar updates to trade partners; coordinate fam trips to Red Sea.</li><li>Optimize distribution mix with Revenue and eCommerce; monitor parity, content, and partner merchandising.</li><li>Convert small leisure groups and VVIP stays with bespoke itineraries (spa, activities, dining, yacht, air/ground).</li><li>Deliver compelling proposals, handle objections, and secure deposits/contracts within policy.</li><li>Maintain CRM hygiene; build 12&ndash;18 month leisure calendar and forecast.</li></ul><p>
KPIs</p><ul><li>Leisure room nights &amp; revenue; segment ADR and channel mix quality.</li><li>New partner activation and production growth YoY.</li><li>Campaign ROI (trade offers/fam conversions).</li><li>OTA cost of acquisition metrics &amp; parity compliance.</li><li>Forecast accuracy and conversion rate (proposaldefinite</li></ul></div></div><div><p><br>
Qualifications</p><div><p>
Qualifications &amp; Experience</p><ul><li>3&ndash;5 years in luxury leisure sales in KSA/GCC; Red Sea destination experience a plus.</li><li>Arabic &amp; English fluency; strong presentation and itinerary-building skills.</li></ul><p>
Other Requirements</p><ul><li>Travel to trade partners and onsite hosting (~30&ndash;50%), including weekends/holidays as needed.</li></ul></div></div></div>

CLUSTER SALES MANAGER – LEISURE (RIYADH BASED)

<div><div><p>Summary</p><div><p>
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Stewarding Manager is responsible to manage the Stewarding Department as an efficient, and productive cost centre, by maintaining an organised and clean back-of-house area in Food and Beverage and by providing all kitchens, outlets and banquets with clean operating equipment, based on expected business levels.</p></div></div><div><p><br>
Qualifications</p><div><p>
Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management. Minimum 2 years work experience as Stewarding Manager or Assistant Manager in a hotel or large restaurant with good standards.</p></div></div></div>

CHIEF STEWARD

Join Grand Hyatt The Red Sea and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Grand Hyatt The Red Sea

About Company

EVENT PLANNING MANAGER - ONSITE

CLUSTER SALES EXECUTIVE – CORPORATE (RIYADH BASED)

CLUSTER SALES MANAGER – LEISURE (RIYADH BASED)

CHIEF STEWARD