Abrar Admin

Greater New Haven Transit District

Job Summary We are seeking a dynamic and detail-oriented Transit Operations Supervisor to lead and coordinate daily transit activities within our transportation network. In this role, you will oversee the efficient movement of freight and passengers, ensure compliance with safety and operational standards, and optimize routing and scheduling processes. Your leadership will drive continuous improvement in transit operations, leveraging advanced transportation management systems and analysis skills to meet organizational goals. This position offers an exciting opportunity to influence transportation planning, streamline logistics, and enhance overall service delivery. Schedule will be 2 pm to 11 pm with Sunday and Wednesday off.Responsibilities<ul><li>Supervise daily transit operations, including dispatching vehicles and managing driver schedules to ensure timely service delivery.</li><li>Utilize transportation management systems such as Oracle Transportation Management and SyteLine to plan routes, monitor shipments, and optimize fleet utilization.</li><li>Coordinate with freight carriers, 3PL providers (third-party logistics), and shipping &amp; receiving teams to facilitate smooth logistics workflows.</li><li>Monitor GPS and GIS (Geographic Information Systems) data for real-time tracking of vehicles, ensuring adherence to schedules and safety protocols.</li><li>Conduct analysis of operational data to identify efficiencies, troubleshoot issues, and implement process improvements in transportation planning and logistics.</li><li>Oversee fleet management activities including maintenance scheduling, vehicle tracking via GPS, and compliance with safety standards.</li><li>Maintain accurate data entry using multi-line phone systems, AS400, Oracle Transportation Management, and other relevant platforms while ensuring high-quality communication with team members and stakeholders.</li><li>Enforce phone etiquette, professional communication skills, and effective documentation practices across all interactions.</li></ul>Requirements<ul><li>Proven experience in transportation management, logistics, or related fields with strong analysis skills.</li><li>Familiarity with transportation management systems such as Oracle Transportation Management or SyteLine is highly preferred.</li><li>Knowledge of GIS, GPS tracking technology, dispatching procedures, freight operations, shipping &amp; receiving processes, and fleet management practices.</li><li>Excellent communication skills with the ability to handle multi-line phone systems professionally and maintain clear documentation.</li><li>Strong data entry skills with proficiency in typing speed and accuracy; experience with AS400 or similar enterprise resource planning (ERP) systems is a plus.</li><li>Ability to analyze operational data effectively to support transportation planning decisions.</li><li>Experience working with 3PL providers or in supply chain environments is advantageous.</li><li>Must have Driver Endorsement</li><li>Demonstrated ability to manage multiple priorities efficiently while maintaining attention to detail in a fast-paced setting. Join us as a Transit Operations Supervisor where your leadership will drive seamless transit solutions! We are committed to fostering an inclusive environment that values innovation, teamwork, and continuous growth&mdash;empowering you to make a meaningful impact every day!</li></ul>Pay: $64,480.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Transit Operations Supervisor

Job SummaryWe are seeking a dynamic and detail-oriented Transit Coordinator Supervisor to lead and oversee transportation operations within our organization. This role involves managing daily transit activities, overseeing the Dispatch unit and Call Center to ensure key performance indicator metrics are met, such as hold time, abandon rate, and calls per hour. Compliance with DOT (Department of Transportation) regulations is required. The ideal candidate will possess strong organizational and analytical skills, excellent communication abilities, and a passion for optimizing transportation processes. Join us to play a vital role in ensuring efficient, safe, and reliable transit services.Duties<ul><li>Supervise daily transit operations, including vehicle dispatching and route management, to ensure timely and efficient service delivery.</li><li>Monitor queue and track inbound/outbound calls for the agency and by employee. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.</li><li>Manage internal communication by listening to Dispatch/CSR calls to identify trends such as complaints and no-shows to increase customer satisfaction.</li><li>Provide effective feedback to develop training programs or procedures to improve customer experience. Ensure compliance with DOT regulations and safety standards.</li><li>Handle customer service inquiries via phone calls or other communication methods, providing timely updates and resolutions related to transit services.</li><li>Balance multiple priorities to complete outlined responsibilities.</li><li>Ensure all departments are fully staffed. Ability to fill in and assist as needed in all areas.</li><li>First point of contact for support for fifteen (15) employees consisting of reservationists, dispatchers, and customer service and customer care staff. Must be able to motivate staff to achieve optimal results.</li><li>Strong proficiency in Microsoft Office suite (MS Word, MS Excel, MS Outlook, and MS PowerPoint)</li><li>Must have analytical, organizational, written and verbal communication and facilitation skills.</li><li>Familiarity with DOT regulations governing commercial vehicle operations and safety standards.</li><li>Excellent organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment.</li><li>Effective communication skills for phone call management, internal communication, and customer service interactions.</li><li>Bachelor's Degree preferred. Two (2+) years or more of progressive experience in transportation.</li><li>Be available to affect the entirety of the team's operations to effectively build call center culture. The supervisor is responsible for &quot;on-the-floor&quot; activities, and must be available to assist agents while they are on-the-floor.</li><li>Work with the Operations Supervisors to investigate/resolve customer complaints.</li><li>Ability to supervise staff effectively while fostering a collaborative team environment.</li></ul>Join us as a Transit Coordinator Supervisor to lead impactful transportation initiatives that keep our operations running smoothly! Your expertise will help shape efficient transit solutions while supporting our commitment to safety, reliability, and exceptional service delivery across all facets of transportation management.Pay: $64,480.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Transit Coordinator Supervisor

Job SummaryWe are seeking an energetic and detail-oriented Transit Coordinator to support the transit operations in the area of fare reconciliation, reservations, customer care, scheduling, and dispatch departmental assignments. This vital role involves coordinating vehicle dispatch, and ensuring compliance with transportation regulations. The Transit Coordinator will utilize advanced transportation management systems, monitor transit software to ensure routes are operating and on-time. Reserve, schedule, communicate with customers as needed and dispatch drivers to various locations using GPS technology, and GIS mapping tools to streamline routes and improve service efficiency. If you thrive in a fast-paced environment, excel at communication, and have a passion for logistics and transportation planning, this is the perfect opportunity to make a meaningful impact in our organization!Duties<ul><li>Coordinate daily road transportation operations, including dispatching vehicles and providing appropriate and accurate information to customers, drivers and other transit coordinators.</li><li>Utilize GPS and GIS tools to plan optimal routes, monitor vehicle locations, and ensure timely deliveries while adhering to DOT (Department of Transportation) regulations.</li><li>Manage internal communication channels to facilitate smooth coordination among drivers and other staff members.</li><li>Handle phone call management with professionalism, demonstrating excellent phone etiquette while addressing customer inquiries or resolving transportation issues promptly.</li><li>Must have the ability to maintain composure in handling emergencies and other unexpected situations.</li><li>Proven experience in transportation planning, logistics coordination, or fleet management within a fast-paced environment.</li><li>Strong proficiency with transportation management systems such as Route Match, along with familiarity with vehicle dispatch software.</li><li>Knowledge of GIS mapping tools and GPS technology for route optimization and real-time vehicle tracking.</li><li>Excellent organizational skills with the ability to manage multiple priorities simultaneously while maintaining accuracy in data entry and documentation.</li><li>Demonstrated ability to communicate effectively across phone systems and foster positive internal communication.</li><li>Familiarity with DOT regulations governing road transportation operations.</li><li>Experience with handling heavy call volume and two-way radio traffic.</li><li>One (1) year of Dispatch and/or Customer Service experience in the transportation field preferred, or any equivalent combination of experience or training which provides a demonstrated potential for performing the duties of the position.</li><li>Must have experience with phones, email and Microsoft office software.</li><li>Flexibility to work any days and shifts a plus, including emergencies, weekends and holidays.</li></ul>Join us as a Transit Coordinator to be at the forefront of our transit excellence! Bring your analysis skills, organizational talent, and passion for transportation to help us deliver outstanding service every day!Pay: $24.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Transit Coordinator

Join Greater New Haven Transit District and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Greater New Haven Transit District

About Company

Transit Operations Supervisor

Transit Coordinator Supervisor

Transit Coordinator