Qureos Mentor

Gulfside Healthcare Services

<div>Reporting to the Director of Strategic Workforce Management, the Recruiter is responsible for the talent acquisition needs of the organization and the full life-cycle of recruitment. This position plays a vital role in ensuring that viable candidates are sourced through cutting edge and innovate processes to fill vacant positions in a timely manner. The Recruiter is a proven expert in all facets of recruitment, job description development, employment law, emerging sourcing techniques and the highest level of customer service to Hiring Managers and Candidates.

THIS ROLE IS ONSITE MONDAY - FRIDAY 8:00AM TO 5:00PM AT OUR CORPORATE RESOURCE CENTER LOCATED AT 2061 COLLIER PARKWAY, LAND O'LAKES, FLORIDA 34639.

EDUCATION AND QUALIFICATIONS:
<ul>
<li>Minimum of (5) five years of experience in a full cycle recruitment role with at least 2 years of Healthcare Recruitment experience.</li>
<li>Associate&rsquo;s degree preferred.</li>
<li>Human Resources Certification such as SPHR, PHR, SHRM-SPC, SHRM-PC or other related certification preferred.</li>
<li>Expert knowledge of emerging sourcing techniques, systems, and operations with knowledge of Position Control functions preferred.</li>
<li>Proven knowledge of HR and Employment laws, regulations, and best practices.</li>
<li>Proven knowledge of HRIS and Applicant Tracking Systems, UKG preferred.</li>
<li>Excellent computer skills with high level of proficiency in Microsoft Office and associated programs.</li>
<li>Professional communication skills for interaction with all levels of the organization and candidates.</li>
</ul>
ESSENTIAL JOB RESPONSIBILITIES:
<ul>
<li>Responsible for all sourcing operations utilizing emerging technologies and innovative resources.</li>
<li>Fosters proactive relationship with all hiring managers and candidates.</li>
<li>Avoids legal challenges by understanding employment laws and regulations.</li>
<li>Partners with HR team on managing the Position Control.</li>
<li>Ensures vacant positions are posted accurately and timely with proactive posting language.</li>
<li>Partners with the Public Relations Department, ensuring that we are utilizing social media to attract applicants.</li>
<li>Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites.</li>
<li>Organizes and participates in internal and community outreach events; such as, hiring events and all opportunities for showcasing available positions.</li>
<li>Creates and maintains internal job notifications for internal candidates and transfers.</li>
<li>Conducts Intake interview with hiring managers at time of initial posting to confirm full understanding of the role and sourcing opportunities, to align the best possible candidate for the role.</li>
<li>Evaluates applicants and administers pre-screen contact when necessary or requested.</li>
<li>As part of the initial candidate interview, performs assessment and shares information with hiring manager.</li>
<li>Assists with scheduling interviews, as requested.</li>
<li>Provides organization information, opportunities, and benefits to potential candidates.</li>
<li>Prepares recommended salary for approval by Director and prepares offer letters.</li>
<li>Maintains an excellent understanding of the benefits offered by the organization.</li>
<li>Ensures excellent understanding of the organizational structure and positions within the organization.</li>
<li>Participates in the success of the goals and objectives of the Human Resources Department.</li>
<li>Other duties as assigned.</li>
</ul>
SKILLS AND COMPETENCIES:
<ul>
<li>Strong proven knowledge of HR and Employment laws, regulations, and best practices.</li>
<li>Expert level knowledge of HRIS and Applicant Tracking Systems, UKG Preferred.</li>
<li>Excellent computer skills with high level of proficiency in Microsoft Office and associated programs.</li>
<li>Professional communication skills for interaction with all levels of the organization and candidates.</li>
<li>Expert knowledge and understanding of job description development.</li>
<li>Possesses excellent proactive interviewing skills.</li>
<li>Maintains excellent communications skills, especially over the phone.</li>
<li>Excellent organization skills.</li>
<li>Maintains a results driven attitude.</li>
</ul>
EEO Statement:

Gulfside Healthcare Services, Inc. is committed to Equal Employment Opportunity (&ldquo;EEO&rdquo;) and complies with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation.

NOTE: This Gulfside Healthcare Services position requires an AHCA Level 2 Fingerprint screening for eligibility through the AHCA Florida Care Provider Background Screening Clearinghouse. Please refer to this link for more information on this: https://info.flclearinghouse.com (https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfo.flclearinghouse.com%2F&amp;data=05%7C02%7CClifton.Scott%40gulfside.org%7C16825558453d4d5071fa08de4a4c0cfe%7Cf93d3e03a6a241a5ac970b3e1d36b2e1%7C0%7C0%7C639029887655971064%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=zeMXBYcUKplrGu%2Fp2LTGrcpEWsUVKlYP4MZh7Wak2Aw%3D&amp;reserved=0)
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Recruiter

<div>Reporting to the Director of Clinical Informatics, the Informatics Support Specialist is a hybrid (onsite/remote) role. This role provides first-line end-user support through the service desk ticketing system, troubleshooting routine issues, documenting solutions, and escalating complex problems to the appropriate Informatics, IT, vendor, or clinical leadership resources. The position partners closely with clinical and business users to promote adoption, workflow efficiency, patient safety, and consistent use of standardized processes.

EDUCATION AND QUALIFICATIONS:
<ul>
<li>Working knowledge of EHR workflows and common clinical documentation processes (e.g., orders, MAR, assessments, scheduling) required.</li>
<li>Bachelor&rsquo;s degree in informatics, health information management, education, nursing, information systems, or related field is preferred.</li>
<li>Minimum of 1 year experience in clinical operations, healthcare education, EHR training, application support, or help desk/service desk support preferred.</li>
<li>Experience using a ticketing system and basic troubleshooting methodology preferred.</li>
<li>Ability to work occasional flexible hours to support go-lives, upgrades, or after-hours training/support as needed.</li></ul> 


ESSENTIAL JOB RESPONSIBILITIES:
<ul>
<li>Assist the Clinical Informatics Educator with preparation and delivery of EHR and clinical application training, including scheduling sessions, preparing rosters, coordinating rooms/virtual meetings, and assembling training materials.</li>
<li>Provide one on one, remote, and onsite support for end users during onboarding, go-lives, upgrades, and workflow changes.</li>
<li>Monitor, triage, and respond to service desk/help desk tickets related to the EHR and supported clinical applications; document troubleshooting steps, resolution details, and user communication in the ticketing system.</li>
<li>Perform first-line troubleshooting (e.g., user access/navigation questions, printing issues, basic device/application configuration, common workflow errors) and escalate issues that require advanced analysis or system changes.</li>
<li>Route tickets appropriately and collaborate with Informatics, IT, vendors, and clinical leaders to ensure timely resolution; follow up with end users to confirm issue resolution and satisfaction.</li>
<li>Develop and maintain knowledge base articles, tip sheets, quick reference guides, and FAQs; update content based on recurring ticket trends and release changes.</li>
<li>Support user access requests by collecting required information and following established security/approval workflows; maintain confidentiality of PHI/PII and follow HIPAA and organizational privacy policies.</li>
<li>Assist with testing and validation of new functionality (e.g., upgrades, hotfixes, configuration changes) by executing test scripts, documenting results, and reporting defects.</li>
<li>Track and report recurring issues and training gaps to the Manager of Informatics; recommend improvements to reduce ticket volume and improve usability.</li>
<li>Provide general administrative support to Informatics education initiatives, including maintaining training calendars, attendance records, competency checklists, and post-training feedback summaries.</li>
<li>Maintain a professional, customer-service focused approach with all users; communicate clearly, set expectations, and provide status updates on open issues.</li>
<li>Rotate being on-call to provide end-user support.</li>
<li>Other duties as assigned.</li></ul> 


EEO Statement:

Gulfside Healthcare Services, Inc. is committed to Equal Employment Opportunity (&ldquo;EEO&rdquo;) and complies with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. 


NOTE: All Gulfside Healthcare Services positions (except some Thrift Shoppe Positions) require an AHCA Level 2 Fingerprint screening for eligibility through the AHCA Florida Care Provider Background Screening Clearinghouse. Please refer to this link for more information on this: https://info.flclearinghouse.com (https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfo.flclearinghouse.com%2F&amp;data=05%7C02%7Camanda.miller%40gulfside.org%7C19f29e96687c444699ef08de5397d824%7Cf93d3e03a6a241a5ac970b3e1d36b2e1%7C0%7C0%7C639040108798105870%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=2I%2F0O9Wy2YCL4MKGC5ztFTrREWHYMPnFlJ7Vh%2B6fR9g%3D&amp;reserved=0)
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Informatics Support Specialist

Join Gulfside Healthcare Services and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Gulfside Healthcare Services

About Company

Recruiter

Informatics Support Specialist