Qureos Mentor

Hampton by Hilton

We are searching for the best and brightest in the customer service industry to fill our Guest Service Representative Role. Checking people in and out. It is a no-brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Guest Service Representative , you'll have many opportunities to brighten someone's day.As a Guest Service Representative , you will &middot; Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of the room and/or has a bell person accompany him/her.&middot; Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.&middot; Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries.&middot; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.&middot; Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.&middot; Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction.&middot; Receive, input, retrieve and relay messages to guests.FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.Job Type: Full-timePay: $18.00 - $22.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Guest Service Representative

<div>About Us: Our TEAM culture motivates and encourages each individual member to achieve &ldquo;MORE&rdquo; in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!
T.E.A.M = Together Everyone Achieves More
About the Role: As Assistant General Manager you will mentor our ambitious TEAM ensuring outstanding guest service and delivering positive guest experiences. In this role you will collaborate with our General Manager to plan and oversee the hotel&rsquo;s daily operations and assume responsibilities in their absence.
TEAM Benefits:<ul>
<li>
Bonus eligible</li>
<li>401k</li>
<li>Health/Dental/Vision/Life/Voluntary Insurance</li>
<li>TEAM and Travel Discounts</li>
<li>Career Advancement Opportunity</li>
<li>Vacation/Well/Holiday Pay</li>
</ul>
Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.
Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&amp;B discounts! Get away to relax, visit family or see the World!
Responsibilities: As a highly visible member of the property's Leadership Team, the Assistant General Manager serves as a key liaison for hotel guests and functions as a right hand to the General Manager, while concurrently leading the Front Office Team and operations and supporting other operating departments such as Housekeeping, and engineering. The Ideal candidates will be self-motivated, have luxury hotel brand experience, and, most importantly, have a positive solution-based focus while working to maximize the overall efficiency and profitability of the hotel.
Requirements:<ul>
<li>
3+ Previous hotel Management experience in a brand or luxury brand setting with proven success in the leadership of teams</li>
<li>3+ years of management experience in the Front Office and Housekeeping</li>
<li>Proven success in guest service results</li>
<li>A hospitality management degree is a plus</li>
<li>Strong financial knowledge is required</li>
<li>Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)</li>
<li>Ability to work a flexible schedule, including weekends and holidays</li>
<li>Drive for Results demonstrated through successful performance in prior leadership positions</li>
<li>Time management skills to meet commitments across multiple departments and roles</li>
</ul>
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.
85k-90k</div>

Assistant General Manager

Job Summary Join our vibrant hospitality team as a Weekend Hotel Guest Services Associate! 7A-3P SHIFT. This dynamic role is perfect for energetic, personable individuals who thrive in a fast-paced environment and are passionate about delivering exceptional guest experiences. As a key member of our weekend staff, you will be the friendly face and helpful voice that ensures every guest feels welcomed, valued, and cared for throughout their stay. Your enthusiasm and attention to detail will help create memorable moments for our guests while supporting the smooth operation of our hotel.Responsibilities<ul><li>Greet guests warmly upon arrival and provide prompt, courteous check-in and check-out services.</li><li>Manage multi-line phone systems with professionalism, answering inquiries and directing calls efficiently.</li><li>Assist guests with reservations, room assignments, and special requests to enhance their stay.</li><li>Handle guest concerns or complaints with a positive attitude, resolving issues swiftly to ensure satisfaction.</li><li>Conduct night audit procedures, balancing accounts and preparing reports to close out daily operations.</li><li>Maintain accurate records of guest information, reservations, and billing details with attention to confidentiality.</li><li>Support front desk operations by providing information about hotel amenities, local attractions, and services.</li></ul>Requirements<ul><li>Proven experience in hospitality management or hotel front desk operations preferred.</li><li>Bilingual or multilingual skills highly desirable to serve diverse guest needs effectively.</li><li>Strong customer service skills with a friendly demeanor and excellent phone etiquette.</li><li>Knowledge of hotel management systems and multi-line phone systems is a plus.</li><li>Previous experience in night audit procedures or guest relations roles preferred.</li><li>Ability to work weekends consistently in a fast-paced environment with flexibility in hours.</li><li>Excellent communication skills and a proactive approach to guest satisfaction. Join us in creating welcoming environments where every guest feels at home! This paid position offers an exciting opportunity to develop your hospitality skills while making a positive impact on our guests&rsquo; experiences. We value energetic team players committed to delivering top-tier service in a lively hotel setting!</li></ul>Pay: $12.00 - $14.00 per hourWork Location: In person

WEEKEND FRONT DESK AGENT 7AM-3PM

Job Title: Housekeeper / Room Attendant (Part-Time)Location: Hampton Inn, Rexburg, IDAbout the RoleJoin the team at the Hampton Inn in Rexburg! We are looking for detail-oriented, reliable Housekeepers who take pride in providing a clean, welcoming stay for our guests. This is a Part-Time position with predictable seasonal hour increases.Compensation &amp; Growth<ul><li>Starting Pay: $12.00 per hour.</li><li>Performance Raise: Increased to $12.50 per hour after 60 days of employment and completion of initial training.</li></ul>Hours &amp; Seasonal Schedule<ul><li>Standard Hours: Approximately 15&ndash;20 hours per week (depending on your weekday availability).</li><li>Our winter operating hours are 10:00 a.m. &ndash; 2:30 p.m., with an extension to 9:00 a.m. &ndash; 3:00 p.m. beginning in May. Please be advised that these hours fluctuate slightly based on daily departure times; candidates should be comfortable with a dynamic daily schedule.</li><li>Peak Season (April &ndash; October): As travel increases with the opening of Yellowstone National Park, hours will pick up to 20&ndash;30 hours per week.</li></ul>Firm Availability Requirements<ul><li>Long-Term Commitment: We require candidates who can commit to at least 6+ months of employment.</li><li>Break Coverage: Candidates (including students) must be available to work during the 7-week break periods.</li><li>Weekly Shifts: Must be available for 2&ndash;3 weekdays per week.</li><li>Weekend Commitment: You must be able to work two full weekends per month (both Saturday and Sunday).</li><li>Note: Working two Sundays per month is a firm requirement for this position.</li></ul>What You&rsquo;ll Do<ul><li>Clean and Sanitize: Perform thorough cleaning of guest rooms, including making beds, cleaning bathrooms, vacuuming, and dusting.</li><li>Maintain Standards: Ensure every room meets Hilton&rsquo;s high standards for cleanliness and guest comfort.</li><li>Stock Supplies: Replenish linens, towels, and guest amenities.</li><li>Teamwork: Work efficiently with the housekeeping team to ensure all rooms are ready for check-in.</li></ul>What We&rsquo;re Looking For<ul><li>A strong work ethic and the ability to work independently.</li><li>Physical stamina to stand, walk, bend, and lift throughout the shift.</li><li>Reliability&mdash;we count on you to ensure our guests have a great stay!</li></ul>Why Join Our Team?<ul><li>Steady, reliable hours with a significant boost during peak travel months.</li><li>Hilton Team Member travel discounts worldwide.</li><li>A supportive and hard-working local team.</li></ul>Pay: From $12.50 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

Seasonal Housekeeper

<div>Hampton Inn and Suites Roanoke Downtown is seeking a fun, detail oriented, dedicated individual to join our team as a part-time Room Attendant. You will play a critical role in maintaining the highest standards of cleanliness and presentation in our guest rooms creating exceptional guest experiences while enjoying a competitive salary in a fun, team-oriented environment. If you take pride in ensuring a clean and inviting atmosphere for guests, we would love to hear from you!

ABOUT US: At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.
<ul>
<li>PASSIONATE &ndash; Passionate with the spirit to serve.
</li><li>EXCELLENCE &ndash; Committed to excellence that inspires results.
</li><li>ADAPTABLE &ndash; Adjust, adapt, and overcome.
</li><li>COMMUNITY &ndash; Creators of a collaborative community invested in growth.
</li><li>HUMBLE &ndash; Humble, trustworthy, and transparent.</li>
</ul>
They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

WHAT YOU&rsquo;LL DO:
<ul>
<li>Create Clean, Fresh Spaces: Transform our guest rooms into inviting accommodations ensuring impeccable cleanliness and attention to detail.</li>
<li>Create Comfort: Prepare beds by changing linens and remaking them with care ensuring guests experience a welcoming and cozy atmosphere during their stay.
</li><li>Provide Service Excellence: Anticipate guests needs by replenishing amenities and respond to guest requests with a sense of urgency.
</li><li>Create Immaculate Bathrooms: Polish and refresh showers, tubs, sinks, and bathroom amenities to ensure a pristine and rejuvenating experience.</li>
<li>Ensure Guest Safety and Well Being: Inspect rooms for safety hazards and for the operating condition of equipment and reporting same to maintenance.</li>
</ul>
SKILLS EDUCATION AND EXPERIENCE:
<ul>
<li>Experience in a Room Attendant role in a hotel or similar environment preferred.</li>
<li>Must have attention to detail with the ability to be thorough in your work.</li>
<li>Must be able to work independently while maintaining timelines.
</li></ul>PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Must be able to stand for prolonged periods of time.</li>
<li>Must be able to lift up to 50 pounds.</li>
<li>Must be able to navigate various departments of the organization&rsquo;s physical premises.</li>
</ul>
WHY Hampton Inn and Suites Roanoke Downtown:
<ul>
<li>Competitive Wages: We believe in recognizing and rewarding our team members for their hard work.</li>
<li>Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!</li>
<li>Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career!</li>
<li>Medical, Dental, and Vision coverage for full-time employees.</li>
<li>Paid vacation time.
</li><li>401k Retirement Plan for full-time employees.</li>
</ul>
AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions.

This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; employment relationship.

Apply for this position</div>

Part-Time Room Attendant

<div>Hampton Inn and Suites Downtown Roanoke Hotel is seeking a fun, detail oriented, dedicated individual to join our team as a part-time Laundry Attendant. You will play a critical role in maintaining the highest standards of cleanliness and presentation for all our towels, sheets, and other linens, while enjoying a competitive salary in a fun, team-oriented environment. If you take pride in ensuring a clean and inviting atmosphere for guests, we would love to hear from you!

ABOUT US: At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.
<ul>
<li>PASSIONATE &ndash; Passionate with the spirit to serve.
</li><li>EXCELLENCE &ndash; Committed to excellence that inspires results.
</li><li>ADAPTABLE &ndash; Adjust, adapt, and overcome.
</li><li>COMMUNITY &ndash; Creators of a collaborative community invested in growth.
</li><li>HUMBLE &ndash; Humble, trustworthy, and transparent.</li>
</ul>
They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

WHAT YOU&rsquo;LL DO:
<ul>
<li>Linen Expert: Presort linens to locate stained or torn items to ensure we provide the best quality linens for our guests and keep track of discarded linens that do not meet our standard.
</li><li>Laundry Operations: Operate commercial washers and dryers skillfully to clean linens effectively and maintain their quality.
</li><li>Linen Folding and Presentation: Fold and arrange linens and towels in a neat and organized manner</li>
<li>Storage Area and Maintenance: Keep storerooms and laundry areas organized and clean.
</li></ul>SKILLS EDUCATION AND EXPERIENCE:
<ul>
<li>Must have the ability to carefully inspect and sort linens, addressing stains and issues effectively.</li>
<li>Ability to carefully inspect and sort linens, addressing stains and issues effectively.</li>
<li>Comfortable operating washing and drying machines, ensuring proper linen care.</li>
<li>Must have attention to detail with the ability to be thorough in your work.</li>
<li>Must be able to work independently while maintaining timelines.
</li></ul>PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Must be able to stand for prolonged periods of time.</li>
<li>Must be able to lift up to 50 pounds.</li>
<li>Must be able to navigate various departments of the organization&rsquo;s physical premises.</li>
</ul>
WHY Hampton Inn and Suites Downtown Roanoke Hotel:
<ul>
<li>Competitive Wage: We believe in recognizing and rewarding our team members for their hard work.</li>
<li>Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!</li>
<li>Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career!</li>
<li>Medical, Dental, and Vision coverage for full-time employees.</li>
<li>Paid vacation time.
</li><li>401k Retirement Plan for full-time employees.</li>
</ul>
AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions.

This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; employment relationship.</div>

Part-Time Laundry Attendant

Job Title: General Maintenance WorkerRole OverviewWe are looking for a reliable and skilled Maintenance Worker to maintain the integrity and appearance of our property. You&rsquo;ll be the &quot;go-to&quot; person for keeping things running smoothly&mdash;whether that&rsquo;s refreshing a room with a new coat of paint, ensuring the grounds are manicured, or performing essential repairs. The ideal candidate is a proactive problem-solver who doesn't mind getting their hands dirty.Key Responsibilities<ul><li>General Repairs: Troubleshoot and fix issues that arise, including basic carpentry, minor plumbing (leaking faucets), and electrical tasks (changing bulbs or fixtures).</li><li>Painting &amp; Refurbishing: Prepare surfaces, patch drywall, and apply paint or stains to interior and exterior walls and equipment.</li><li>Landscaping &amp; Grounds: Maintain curb appeal by weeding garden beds, trimming hedges, and ensuring walkways are clear of debris.</li><li>Preventative Maintenance: Perform routine inspections of the building and equipment to identify and resolve issues before they become major problems.</li><li>Safety &amp; Compliance: Ensure all work is done according to safety standards and keep tools/workshops organized and clean.</li></ul>Shift Hours<ul><li>2-3 weekdays</li><li>Rotating weekends (Saturday and Sunday)</li><li>If student, must be here for 7 week summer break</li></ul>Pay<ul><li>Starting Pay $12.50, increase to $13 after 60-90 days (Depending on performance).</li></ul>Pay: From $12.50 per hourWork Location: In person

Maintenance Worker

Join Hampton by Hilton and explore 27   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.