Qureos Mentor

Heartland Family Service

<div>At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

The Heartland Housing Solutions Program provides scattered site Permanent Supportive Housing in the form of long-term financial assistance and supportive services using a Housing First model to individuals experiencing chronic homelessness in Douglas, Sarpy and Pottawattamie Counties. The program targets individuals and families who have the longest episodes of homelessness and those who have high service needs. The Case Manager will work to assess, verify eligibility, assist clients with locating and securing housing, and provide long-term case management/supportive service to clients in the program.

Intensive case management responsibilities begin at this level. Educational requirements are very specific. Decision making, problem solving, and highly developed interpersonal skills are critical. This position requires high level of social work skills, practice and knowledge.

Compensation: between $19.74 and $23.54 (hourly rate determined by total relevant years of experience)

Work Schedule: Monday through Thursday, 8:30 a.m. to 5:00 p.m. and Friday 8:30 a.m. to 2:30 p.m.

Click to see benefits and company perks (https://www.heartlandfamilyservice.org/careers/)

MINIMUM QUALIFICATIONS
<ul>
<li>Bachelor&rsquo;s Degree in Social Work or Human Service field, and two years direct care experience in Human Services preferred; or equivalent</li>
<li>Valid Driver&rsquo;s License and acceptable driving record</li>
</ul>
Essential Duties and Responsibilities
<ul>
<li>Conducts assessments to accept, deny, and refer applicants.</li>
<li>Responsible for verifying and documenting the eligibility of applicants and maintaining comprehensive service records for all approved or denied clients.</li>
<li>Assist individuals in locating, securing and retaining suitable housing.</li>
<li><ul><li>Assists the clients in identification of strengths, needs and goals, including meeting obligations of tenancy to maintain their home and reducing risk of harm to themselves and others.</li></ul></li>
<li>Develops a housing stability plan in cooperation with the client.</li>
<li>Assist clients in increasing financial security by accessing, maintaining or improving employment and/or benefits.</li>
<li>Provides, either directly or by referral to other agencies, planned and crisis response services to meet the needs of the household including concrete supports, interventions to reduce stress and mitigate trauma histories.</li>
<li>Teach/coach clients to develop communication and self- advocacy skills.</li>
<li><ul><li>Work is completed in client homes, homeless shelters, office space, and other non-traditional settings.</li></ul></li>
<li><ul><li>Ensures safety and security measures for in-home services are followed.</li></ul></li>
<li><ul><li>Ensure required information is collected, entered into prescribed formats, and reported in a timely manner &ndash; as outlined by Federal funding and internal reporting guidelines.</li></ul></li>
<li><ul><li>Develops and maintains positive working relationships with landlords, clients, referral sources, and others encountered in the course of work.</li></ul></li>
<li><ul><li>Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency.</li></ul></li>
<li>Demonstrates knowledge of current community and Heartland Family Service programs and resources to effectively meet client needs.</li>
<li><ul><li>Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.</li></ul></li>
<li><ul><li>Is able to work both independently, with little supervision, and as a part of a team.</li></ul></li>
<li><ul><li>Utilizes trauma-informed care and culturally competent principles in providing services to clients.</li></ul></li>
<li><ul><li>Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.</li></ul></li>
<li>Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.</li>
<li>Abides by all specific program and Agency procedures, policies, and requirements.</li>
<li>Cooperates and collaborates with staff, volunteers, landlords and referral sources.</li>
<li>Travel is required, including use of personal vehicle if agency vehicle is not available.</li>
<li><ul><li>Is dependable and punctual regarding scheduling and attendance</li></ul></li>
<li>Able to evaluate HFS program services and make recommendations.</li>
<li>Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.</li>
<li><ul><li>Creates, maintains, and shares as appropriate a dynamic self-care plan.</li></ul></li>
<li><ul><li>Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency&rsquo;s ongoing fundraising and friend-raising efforts.</li></ul></li>
<li><ul><li>Essential functions of this job is to be performed on company physical work site.</li></ul></li>
<li>Performs other program related duties as assigned.</li>
</ul>
<ul><li>DENOTES ESSENTIAL JOB FUNCTIONS</li></ul>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Case Manager III - Heartland Housing Solutions PSH

<div>At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY OF PROGRAM

The Metro Omaha Tobacco Action Coalition (MOTAC) has led tobacco prevention and control efforts in Douglas County for 30 years. MOTAC&rsquo;s vision is that community members, tobacco control experts, advocates, and policymakers will lead change to embrace a nicotine-free community. Our mission is to prevent and reduce tobacco use and the accompanying health and economic consequences in the Omaha area via prevention through public policy and education. Our current priority areas include expanding smoke-free multiunit housing options; increasing outdoor tobacco-free environments such as parks, entertainment areas, and restaurant/bar patios; reducing the density of tobacco retailers in oversaturated neighborhoods; eliminating the sale of mentholated and flavored tobacco products; and increasing tobacco cessation referrals for those experiencing behavioral health conditions.

SUMMARY DESCRIPTION OF WORK

MOTAC is seeking a unique individual to lead, grow, and strengthen the coalition to ensure current and future success. This strategic, forward-thinking, growth-oriented person will build relationships with partners and stakeholders in the community, expand the coalition, and ultimately enhance the supports in the Omaha metro area that prevent youth tobacco and nicotine use, protect people from secondhand smoke and aerosols, increase tobacco cessation, and reduce tobacco-related health disparities. This position will be focused on sustainability and ensuring the coalition is well-positioned to be resilient through changes in political environments, trends, and funding availability. The role will have a great deal of independence, though the person will work closely with the MOTAC Board to ensure outcomes are met and the overall direction is progressing as intended. This person will be the sole dedicated staff member for general coalition functions, so some support duties are also required, such as composing and distributing a regular newsletter, tracking educational and promotional item levels, and managing general coalition social media presence.

About the Person We Envision for This Role

This individual is focused on building a strong and vibrant coalition. This person sees opportunity everywhere and is two steps ahead in their thinking. Ideally, the candidate will have experience in non-profit organizations, social services, public health, and/or community coalitions, understanding the challenges and nuances that go into relationship building and personality management. Experience with local policy advocacy and community organizing work is highly desired. This person will work remotely full-time, thus familiarity and comfort with independent work situations is highly encouraged.

Compensation range: salary is determined by total years of relevant experience (to be discussed upon interview) 
Work Schedule: 32 hours per week (8:30 a.m. to 3:00 p.m.); will be adjusted upon hire

Click to see benefits and company perks (https://www.heartlandfamilyservice.org/careers/)

MINIMUM QUALIFICATIONS
<ul>
<li>Bachelor&rsquo;s degree required and 3+ years of experience.</li>
<li>Self-motivated and comfort working independently.</li>
<li>Appropriate remote working set-up with reliable internet connection. The individual should be based in the Omaha metro area, preferably within Douglas County.</li>
<li>Experience networking in the community.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Valid driver&rsquo;s license, acceptable driving record.</li>
<li>Knowledge of non-profits, public health, and marketing.</li>
<li>Project management experience.</li>
<li>Media, social media, and website experience.</li>
<li>Must be available on evenings and weekends as needed for coalition and networking events.</li>
<li>Experience with advocacy and capacity building.</li>
<li>Experience in tobacco prevention, public health, and/or community organizing preferred</li>
</ul>
Essential Duties and Responsibilities

Capacity Building
<ul>
<li>Develop and nurture relationships with local non-profit organizations, health groups, businesses, decision makers, and individuals to understand needs in the community, promote the coalition, and increase membership.</li>
<li>Establish relationships with local and state-level elected officials, educating them on tobacco and nicotine issues as appropriate.</li>
<li>Seek and attend identified and non-identified community networking opportunities.</li>
<li>Provide orientation for new members.</li>
<li>Maintain and update database of members and partner organizations. Process annual membership renewals.</li>
<li>Help identify, develop, and recruit potential new board members from within the coalition membership and externally.</li>
<li>Assist with onboarding new MOTAC Board members.</li>
<li>Maintain a volunteer database; recruit and onboard/train volunteers and undergraduate/ graduate students seeking practicum hours.</li>
<li>Design dynamic and interactive general coalition meetings; arrange for speakers as needed.</li>
<li>Maintain awareness of potential funding opportunities for the coalition.</li>
</ul>
Event Planning
<ul>
<li>Identify community events where MOTAC&rsquo;s presence would be beneficial.</li>
<li>Coordinate, staff, and/or arrange for coalition staffing at said community events.</li>
<li>Receive and manage event staffing requests from grant partners.</li>
<li>Organize and plan annual Champions for Tobacco-Free Living awards luncheon in conjunction with volunteers from the luncheon committee.</li>
<li>Coordinate other events as determined by the coalition and/or needs of the workplan.</li>
<li>Oversee and manage general coalition supplies and storage, including displays, pamphlets, promotional items, and other educational items</li>
</ul>
Public Relations
<ul>
<li>Represent MOTAC, where appropriate, in media requests and community appearances.</li>
<li>Assemble and distribute regular MOTAC electronic newsletter.</li>
<li>Provide social media posts and content, as needed, for general coalition activities and commentary on relevant current events.</li>
<li>Assemble and distribute annual report, highlighting activities and progress from the previous year.</li>
<li>Seek out earned media opportunities for the coalition, connecting with partners and grassroots supporters to provide interviews and comments when needed.</li>
</ul>
General Duties
<ul>
<li>Complete required quarterly and semiannual grant reports.</li>
<li>Track coalition metrics and outcome progress.</li>
<li>Work with MOTAC Board to design meeting agendas, facilitate meetings, take minutes, and/or manage Zoom meeting controls as needed.</li>
<li>Other duties as needed or designated by the MOTAC Board.</li>
</ul>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Metro Omaha Tobacco Action Coalition (MOTAC) Director

<div>At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

The Care Team Specialist serves as the behind-the-scenes point person who ensures consistent communication among a client&rsquo;s care team, both within the organization and with external providers, to support optimal care. They help connect clients to additional resources or programs as needed and are responsible for completing the documentation required for the Certified Community Behavioral Health Clinic (CCBHC).

Compensation: between $19.74 and $23.54 per hour (wage is based upon total years of relevant experience).

Work Schedule: 37.5 hours per week

Click to see benefits and company perks

MINIMUM QUALIFICATIONS
<ul>
<li>Bachelor&rsquo;s degree in psychology, social services, sociology or other related fields desired or comparable work experience preferred</li>
<li>One year experience in health and human services, or related field</li>
</ul>
Essential Duties and Responsibilities
<ul>
<li>Document client contact, Release of Information, consents for treatment, and all required agency documentation.</li>
<li>Ensure completion of agency-wide assessments (e.g., PHQ-9, DLA-20, Columbia Suicidality Rating Scale, if applicable).</li>
<li>Conduct and document assessments at admission and ongoing intervals, identifying client strengths, abilities, needs, and goals.</li>
<li>Develop individualized care plans, including coordination, crisis intervention, and self-care strategies, in collaboration with the client.</li>
<li>Advocate for client needs and ensure consistent engagement in services.</li>
<li>Connect clients to appropriate resources such as physical health, behavioral health/substance use treatment, housing, education, employment, and social services.</li>
<li>Maintain monthly contact with clients through face-to-face meetings or telehealth.</li>
<li>Coordinate with the client&rsquo;s support network, including family, healthcare providers, behavioral health professionals, social service agencies, and legal representatives.</li>
<li>Facilitate communication among providers, organize case conferences, and utilize team expertise to support client care. 
<ul><li>Create, maintain and share as appropriate a dynamic self-care plan.</li></ul></li>
<li><ul><li>Strive to make connections between the agency and the larger community whenever possible in order to contribute to the agency&rsquo;s ongoing fundraising and friend-raising efforts.</li></ul></li>
<li><ul><li>Essential functions of this job are to be performed on company physical work site or designated workspace.</li></ul></li>
</ul>
<ul><li>DENOTES ESSENTIAL JOB FUNCTIONS</li></ul></div>

Care Team Specialist - Iowa CCBHC

<div>At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Serving clients across rural communities in Southwest Iowa, the Care Team Specialist plays a key role in improving access to care in areas where services are limited and relationships matter. The position works closely with Zion staff and Heartland Family Service to strengthen coordination, improve data sharing, and support continuity of care. This role operates within a flexible work environment that values collaboration, adaptability, and responsiveness to client and community needs while strengthening the rural mental health care continuum.

The Care Team Specialist serves as a central coordination and support role, ensuring clear communication, timely documentation, and effective collaboration between Heartland Family Service and Zion. This position supports high quality, client centered care by tracking required assessments, coordinating services, and managing data and reporting requirements tied to the Certified Community Behavioral Health Clinic (CCBHC) model.

Compensation: between $19.74 and $23.54 per hour (wage is determined by total years of relevant experience).

Work Schedule: 37.5 hours per week (Monday through Thursday, 8:30 a.m. to 5:00 p.m.; Fridays 8:30 a.m. to 2:30 p.m.)

Click to see benefits and company perks

MINIMUM QUALIFICATIONS
<ul>
<li>Bachelor&rsquo;s degree in psychology, social services, sociology or other related fields desired or comparable work experience preferred</li>
<li>One year experience in health and human services, or related field</li>
</ul>
Essential Duties and Responsibilities
<ul>
<li>May assist with completing releases of information, consents for treatment, and all required agency documentation.</li>
<li>Track required assessments, including due dates, completion status, and follow up needs to ensure compliance with CCBHC and agency requirements. These will include PHQ-9, DLA-20, and Columbia Suicide Severity Rating Scale in addition to other assessments as applicable.</li>
<li>Insure accurate data collection, entry, and record maintenance</li>
<li>Monitor timeliness and accuracy of assessment completion and proactively address barriers to completion with the care team.</li>
<li>May assist with gathering the following information and document assessments at admission and ongoing intervals, identifying client strengths, abilities, needs, and goals.</li>
<li>Advocate for client needs and promote consistent engagement in services.</li>
<li>Connect clients to appropriate resources including physical health, behavioral health and substance use treatment, housing, education, employment, and social services.</li>
<li>Coordinate with the client&rsquo;s support network, including family members, healthcare providers, behavioral health professionals, social service agencies, and legal representatives.</li>
<li>Facilitate communication among providers, organize case conferences, and utilize team expertise to support client care.</li>
<li>Create, maintain, and share as appropriate a dynamic self-care plan.</li>
<li>Enter required client, service, and assessment data accurately into designated systems for reporting and submission to Heartland Family Service.</li>
<li>Prepare, review, and transmit required documentation and data reports to Heartland Family Service according to established timelines and standards.</li>
<li>Serve as a liaison between Zion and Heartland Family Service to support effective communication, coordinated workflows, and shared accountability.</li>
<li>Work collaboratively with Zion staff and Heartland Family Service teams to improve care coordination, data sharing processes, and program effectiveness.</li>
<li>Participate in meetings, case consultations, or workgroups with Heartland Family Service as needed to support collaboration, quality improvement, and CCBHC alignment.</li>
<li>Identify opportunities to strengthen coordination, reduce duplication, and improve continuity of care between Zion and Heartland Family Service.</li>
<li>Strive to make connections between the agency and the larger community whenever possible to contribute to ongoing fundraising and relationship building efforts.</li>
<li>Essential functions of this job are to be performed on company physical work site or designated workspace.</li></ul></div>

Care Team Specialist - Zion Care Link (rural site - eligible for stipend) - Iowa CCBHC

Join Heartland Family Service and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Heartland Family Service

About Company

Case Manager III - Heartland Housing Solutions PSH

Metro Omaha Tobacco Action Coalition (MOTAC) Director

Care Team Specialist - Iowa CCBHC

Care Team Specialist - Zion Care Link (rural site - eligible for stipend) - Iowa CCBHC