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Heartland Family Service

Heartland Family Service is a non-profit organization dedicated to strengthening individuals, families, and communities through advocacy, education, counseling, and support services. Serving over 120,000 people annually from locations in the Omaha metro and southwest Iowa, the organization focuses on creating a community of opportunity and providing essential resources for mental health, housing, and crisis support.

<div>At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

The Care Team Specialist serves as the behind-the-scenes point person who ensures consistent communication among a client&rsquo;s care team, both within the organization and with external providers, to support optimal care. They help connect clients to additional resources or programs as needed and are responsible for completing the documentation required for the Certified Community Behavioral Health Clinic (CCBHC).

Compensation: between $19.74 and $23.54 per hour (wage is based upon total years of relevant experience).

Work Schedule: 37.5 hours per week

Click to see benefits and company perks

MINIMUM QUALIFICATIONS
<ul>
<li>Bachelor&rsquo;s degree in psychology, social services, sociology or other related fields desired or comparable work experience preferred</li>
<li>One year experience in health and human services, or related field</li>
</ul>
Essential Duties and Responsibilities
<ul>
<li>Document client contact, Release of Information, consents for treatment, and all required agency documentation.</li>
<li>Ensure completion of agency-wide assessments (e.g., PHQ-9, DLA-20, Columbia Suicidality Rating Scale, if applicable).</li>
<li>Conduct and document assessments at admission and ongoing intervals, identifying client strengths, abilities, needs, and goals.</li>
<li>Develop individualized care plans, including coordination, crisis intervention, and self-care strategies, in collaboration with the client.</li>
<li>Advocate for client needs and ensure consistent engagement in services.</li>
<li>Connect clients to appropriate resources such as physical health, behavioral health/substance use treatment, housing, education, employment, and social services.</li>
<li>Maintain monthly contact with clients through face-to-face meetings or telehealth.</li>
<li>Coordinate with the client&rsquo;s support network, including family, healthcare providers, behavioral health professionals, social service agencies, and legal representatives.</li>
<li>Facilitate communication among providers, organize case conferences, and utilize team expertise to support client care. 
<ul><li>Create, maintain and share as appropriate a dynamic self-care plan.</li></ul></li>
<li><ul><li>Strive to make connections between the agency and the larger community whenever possible in order to contribute to the agency&rsquo;s ongoing fundraising and friend-raising efforts.</li></ul></li>
<li><ul><li>Essential functions of this job are to be performed on company physical work site or designated workspace.</li></ul></li>
</ul>
<ul><li>DENOTES ESSENTIAL JOB FUNCTIONS</li></ul></div>

Care Team Specialist - Iowa CCBHC

<div>At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Serving clients across rural communities in Southwest Iowa, the Care Team Specialist plays a key role in improving access to care in areas where services are limited and relationships matter. The position works closely with Zion staff and Heartland Family Service to strengthen coordination, improve data sharing, and support continuity of care. This role operates within a flexible work environment that values collaboration, adaptability, and responsiveness to client and community needs while strengthening the rural mental health care continuum.

The Care Team Specialist serves as a central coordination and support role, ensuring clear communication, timely documentation, and effective collaboration between Heartland Family Service and Zion. This position supports high quality, client centered care by tracking required assessments, coordinating services, and managing data and reporting requirements tied to the Certified Community Behavioral Health Clinic (CCBHC) model.

Compensation: between $19.74 and $23.54 per hour (wage is determined by total years of relevant experience).

Work Schedule: 37.5 hours per week (Monday through Thursday, 8:30 a.m. to 5:00 p.m.; Fridays 8:30 a.m. to 2:30 p.m.)

Click to see benefits and company perks

MINIMUM QUALIFICATIONS
<ul>
<li>Bachelor&rsquo;s degree in psychology, social services, sociology or other related fields desired or comparable work experience preferred</li>
<li>One year experience in health and human services, or related field</li>
</ul>
Essential Duties and Responsibilities
<ul>
<li>May assist with completing releases of information, consents for treatment, and all required agency documentation.</li>
<li>Track required assessments, including due dates, completion status, and follow up needs to ensure compliance with CCBHC and agency requirements. These will include PHQ-9, DLA-20, and Columbia Suicide Severity Rating Scale in addition to other assessments as applicable.</li>
<li>Insure accurate data collection, entry, and record maintenance</li>
<li>Monitor timeliness and accuracy of assessment completion and proactively address barriers to completion with the care team.</li>
<li>May assist with gathering the following information and document assessments at admission and ongoing intervals, identifying client strengths, abilities, needs, and goals.</li>
<li>Advocate for client needs and promote consistent engagement in services.</li>
<li>Connect clients to appropriate resources including physical health, behavioral health and substance use treatment, housing, education, employment, and social services.</li>
<li>Coordinate with the client&rsquo;s support network, including family members, healthcare providers, behavioral health professionals, social service agencies, and legal representatives.</li>
<li>Facilitate communication among providers, organize case conferences, and utilize team expertise to support client care.</li>
<li>Create, maintain, and share as appropriate a dynamic self-care plan.</li>
<li>Enter required client, service, and assessment data accurately into designated systems for reporting and submission to Heartland Family Service.</li>
<li>Prepare, review, and transmit required documentation and data reports to Heartland Family Service according to established timelines and standards.</li>
<li>Serve as a liaison between Zion and Heartland Family Service to support effective communication, coordinated workflows, and shared accountability.</li>
<li>Work collaboratively with Zion staff and Heartland Family Service teams to improve care coordination, data sharing processes, and program effectiveness.</li>
<li>Participate in meetings, case consultations, or workgroups with Heartland Family Service as needed to support collaboration, quality improvement, and CCBHC alignment.</li>
<li>Identify opportunities to strengthen coordination, reduce duplication, and improve continuity of care between Zion and Heartland Family Service.</li>
<li>Strive to make connections between the agency and the larger community whenever possible to contribute to ongoing fundraising and relationship building efforts.</li>
<li>Essential functions of this job are to be performed on company physical work site or designated workspace.</li></ul></div>

Care Team Specialist - Zion Care Link (rural site - eligible for stipend) - Iowa CCBHC

Join Heartland Family Service and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Heartland Family Service

About Company

Care Team Specialist - Iowa CCBHC

Care Team Specialist - Zion Care Link (rural site - eligible for stipend) - Iowa CCBHC