Qureos Mentor

Heartland Family Service

<div>At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Triage Navigators will be the first point of contact for consumers. When a referral is received into the facility, a triage navigator will complete a screening form which is utilized to determine how well the individual&rsquo;s needs and requests match Crisis Stabilization and Resource Center&rsquo;s services and levels of care.
The Triage Navigator will introduce and orient the consumer to the program, ensure the consumer understands their rights and responsibilities, and begin to assess the consumer&rsquo;s immediate crisis stabilization needs. Triage navigation staff will supervise and be available for all mental health needs of the individual as they remain in triage.

Navigators will assist the consumer in identifying triggers and learn coping skills to utilize in times of stress and crisis. Triage Navigators will assist consumers in creating their initial stabilization plan to include connections to their natural supports and resources to help them resolve their crisis in the least restrictive environment.

Compensation: between $20.42 and $24.70 per hour (wage is based on total years of relevant experience) 
Work Schedule: 40 hours per week, (10:00 p.m. to 8:00 a.m., Wed., Thurs., Fri., Sat.,)

Click to see benefits and company perks

MINIMUM QUALIFICATIONS
<ul>
<li>Two years' direct care experience in a human service field; two years of training in a human service field; or a bachelor's degree or higher in psychology, sociology, or related human service field, which is preferred.</li>
</ul>
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li><ul><li>Complete enrollment/intake on eligible clients</li></ul></li>
<li><ul><li>Develop a supportive relationship with clients and respond to clients&rsquo; needs during scheduled shifts</li></ul></li>
<li><ul><li>Orient clients to CSRC program expectations and addresses client non-compliance as necessary to create a safe and secure environment for other residents</li></ul></li>
<li><ul><li>Psycho-educate clients on life, social and coping skills</li></ul></li>
<li><ul><li>Create and facilitate in-house client life- and social-skill building activities, and support groups</li></ul></li>
<li><ul><li>Provide problem solving and crisis intervention services to empower clients to develop self-sufficiency</li></ul></li>
<li><ul><li>Monitor client&rsquo;s self-administration of medication and follows procedures of recording</li></ul></li>
<li><ul><li>Provides reports to CSRC staff regarding client activities and needs at shift change</li></ul></li>
<li><ul><li>Demonstrate knowledge of current community and HFS programs and resources to meet client needs</li></ul></li>
<li><ul><li>Utilize trauma-informed care, person centered and culturally competent principles in providing services to clients</li></ul></li>
<li><ul><li>Complete client room safety checks and searches</li></ul></li>
<li><ul><li>Assist with donation disbursement for successfully discharging clients</li></ul></li>
<li><ul><li>Responsible for cleanliness and upkeep of facility including staff office, bathroom, and client common areas</li></ul></li>
<li><ul><li>Place maintenance requests for facility repairs</li></ul></li>
<li><ul><li>Respond to emails, phone calls, and faxes in a professional and timely manner</li></ul></li>
<li>Able to work both independently, with little supervision, and as a part of a team</li>
<li>Always display a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency</li>
<li>Abide by all specific program and Agency procedures, policies, and requirements</li>
<li><ul><li>Is dependable and punctual regarding scheduling and attendance</li></ul></li>
<li>Cooperate and collaborate with program area staff, volunteers, and other Agency staff</li>
<li>Develop personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media</li>
<li><ul><li>Create, maintain, and share as appropriate a dynamic self-care plan</li></ul></li>
<li><ul><li>Strive to make connections between the agency and the larger community whenever possible to contribute to the agency&rsquo;s ongoing fundraising and friend-raising efforts.</li></ul></li>
<li><ul><li>Essential functions of this job are to be performed on company physical work site.</li></ul></li>
<li>Perform other program related duties as assigned.</li>
</ul>
<ul><li>DENOTES ESSENTIAL JOB FUNCTIONS</li></ul></div>

Triage Navigator (overnights) - Crisis Stabilization and Resource Center (Wednesday, Thursday, Friday, and Saturday)

<div>At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Triage Navigators will be the first point of contact for consumers. When a referral is received into the facility, a triage navigator will complete a screening form which is utilized to determine how well the individual&rsquo;s needs and requests match Crisis Stabilization and Resource Center&rsquo;s services and levels of care.
The Triage Navigator will introduce and orient the consumer to the program, ensure the consumer understands their rights and responsibilities, and begin to assess the consumer&rsquo;s immediate crisis stabilization needs. Triage navigation staff will supervise and be available for all mental health needs of the individual as they remain in triage.

Navigators will assist the consumer in identifying triggers and learn coping skills to utilize in times of stress and crisis. Triage Navigators will assist consumers in creating their initial stabilization plan to include connections to their natural supports and resources to help them resolve their crisis in the least restrictive environment.

Compensation: between $20.42 and $24.70 per hour (wage is based on total years of relevant experience) 
Work Schedule: 40 hours per week, (10:00 p.m. to 8:00 a.m., Sunday, Monday, Thursday and Friday)

Click to see benefits and company perks

MINIMUM QUALIFICATIONS
<ul>
<li>Two years' direct care experience in a human service field; two years of training in a human service field; or a bachelor's degree or higher in psychology, sociology, or related human service field, which is preferred.</li>
</ul>
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li><ul><li>Complete enrollment/intake on eligible clients</li></ul></li>
<li><ul><li>Develop a supportive relationship with clients and respond to clients&rsquo; needs during scheduled shifts</li></ul></li>
<li><ul><li>Orient clients to CSRC program expectations and addresses client non-compliance as necessary to create a safe and secure environment for other residents</li></ul></li>
<li><ul><li>Psycho-educate clients on life, social and coping skills</li></ul></li>
<li><ul><li>Create and facilitate in-house client life- and social-skill building activities, and support groups</li></ul></li>
<li><ul><li>Provide problem solving and crisis intervention services to empower clients to develop self-sufficiency</li></ul></li>
<li><ul><li>Monitor client&rsquo;s self-administration of medication and follows procedures of recording</li></ul></li>
<li><ul><li>Provides reports to CSRC staff regarding client activities and needs at shift change</li></ul></li>
<li><ul><li>Demonstrate knowledge of current community and HFS programs and resources to meet client needs</li></ul></li>
<li><ul><li>Utilize trauma-informed care, person centered and culturally competent principles in providing services to clients</li></ul></li>
<li><ul><li>Complete client room safety checks and searches</li></ul></li>
<li><ul><li>Assist with donation disbursement for successfully discharging clients</li></ul></li>
<li><ul><li>Responsible for cleanliness and upkeep of facility including staff office, bathroom, and client common areas</li></ul></li>
<li><ul><li>Place maintenance requests for facility repairs</li></ul></li>
<li><ul><li>Respond to emails, phone calls, and faxes in a professional and timely manner</li></ul></li>
<li>Able to work both independently, with little supervision, and as a part of a team</li>
<li>Always display a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency</li>
<li>Abide by all specific program and Agency procedures, policies, and requirements</li>
<li><ul><li>Is dependable and punctual regarding scheduling and attendance</li></ul></li>
<li>Cooperate and collaborate with program area staff, volunteers, and other Agency staff</li>
<li>Develop personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media</li>
<li><ul><li>Create, maintain, and share as appropriate a dynamic self-care plan</li></ul></li>
<li><ul><li>Strive to make connections between the agency and the larger community whenever possible to contribute to the agency&rsquo;s ongoing fundraising and friend-raising efforts.</li></ul></li>
<li><ul><li>Essential functions of this job are to be performed on company physical work site.</li></ul></li>
<li>Perform other program related duties as assigned.</li>
</ul>
<ul><li>DENOTES ESSENTIAL JOB FUNCTIONS</li></ul></div>

Triage Navigator (overnights) - Crisis Stabilization and Resource Center (Sunday, Monday, Thursday, and Friday)

<div>At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

This position will work as part of the human trafficking team working in close collaboration with several social service organizations ensuring that survivors can access program services with minimal barriers. The trafficking case manager will work in the crisis stabilization shelter and will provide comprehensive case management, safety planning, and ongoing support to survivors of human trafficking specifically those who have been sexually exploited and/or trafficked.

Intensive case management responsibilities begin at this level. Decision making, problem solving, and highly developed interpersonal skills are critical. This position requires high level of social work skills, practice, and knowledge

Compensation: between $19.74 and $23.54 per hour (wage is determined by total years of relevant experience) 
Work Schedule: 12.5 hours per week,(Friday, 5:00pm to 10:00pm and Saturday, 2:30pm to 10:00pm)

MINIMUM QUALIFICATIONS
<ul>
<li>Bachelor&rsquo;s degree in social work or human service field, and two years direct care experience in Human Services preferred; or equivalent employment experience may be considered</li>
<li>Valid Driver&rsquo;s License and acceptable driving record</li>
</ul>
Essential Duties and Responsibilities
<ul>
<li><ul><li>Provides crisis intervention and support to survivors of trafficking.</li></ul></li>
<li><ul><li>Demonstrates advanced crisis intervention skills while working with a diverse clientele.</li></ul></li>
<li><ul><li>Assist with meeting basic needs at a crisis stabilization shelter; including assistance with developing and revising an ongoing safety plan, and connecting to medical, therapeutic, or other provides as identified through the intake and assessment process.</li></ul></li>
<li><ul><li>Assists the survivor in identification of strengths, needs and goals. Develops an individualized stability plan in cooperation with the survivor. Monitor and evaluate program participant progress.</li></ul></li>
<li><ul><li>Provides case management services related to meeting the service needs of program participants and helping them obtain self-sufficiency.</li></ul></li>
<li><ul><li>Accurately and thoroughly complete all required paperwork and data entry per agency policies and funding guidelines and within prescribed timelines.</li></ul></li>
<li><ul><li>Assist in organizing and delivering service provision activities to include skill groups, basic needs activities, and recreation.</li></ul></li>
<li><ul><li>Provide client transportation in personal and agency vehicles.</li></ul></li>
<li><ul><li>Participate in weekly team meetings with HFS program staff.</li></ul></li>
<li><ul><li>Follow program policies and procedures; including agency protocols related to medication administration.</li></ul></li>
<li>Completes all required monthly, quarterly, and annual reports for quality improvement and grant purposes.</li>
<li><ul><li>Creates, maintains and shares as appropriate a dynamic self-care plan.</li></ul></li>
<li><ul><li>Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency&rsquo;s ongoing fundraising and friend-raising efforts.</li></ul></li>
<li><ul><li>Essential functions of this job is to be performed on company physical work site</li></ul></li>
<li><ul><li>In town travel is required, includes use of personal vehicle.</li></ul></li>
<li><ul><li>Is able to work both independently, with little supervision, and as a part of a team.</li></ul></li>
<li><ul><li>Able to establish regularity and dependability in scheduling all appointment and accuracy in reports and statistics.</li></ul></li>
</ul>
<ul><li>DENOTES ESSENTIAL JOB FUNCTIONS</li></ul></div>

Trafficking Case Manager III - Heartland Housing Sanctuary (part time)

<div>Founded in 1875, our agency has grown over the years to address most of the challenges children, adults, families, and communities face across the lifespan, including substance use, child abuse and neglect, domestic violence/sexual assault, human trafficking, homelessness, juvenile justice, mental health, neighborhood distress, and poverty. Today, we offer 42 programs from 20 locations in east central Nebraska and southwest Iowa. At Heartland Family Service, we are committed to building a culture that values and celebrates diversity in addition to creating a trauma-informed environment. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF PROGRAM

Heartland Bridges houses two programs, Bridges Transitional Living and Bridges Crisis Care. Transitional Living is a short-term transitional housing program enriched with supportive services designed to assist people with a diagnosed mental health or co-occurring condition while they transition to stability in the community. Crisis Care is a residential stabilization service designed for individuals who need a safe, secure environment for three to five days while stabilizing from a crisis before returning to the community where they live.

SUMMARY DESCRIPTION OF WORK

The role of the Case Manager III (Overnight) is to provide facility oversight, assist in duties to ensure the day-to-day operations of the program, and respond to client needs. Decision making, problem solving, and highly developed interpersonal skills are critical.

Compensation: between $19.74 and $23.54 per hour (wage is determined by total years of relevant experience) 
Work Hours: two overnights per week (10:00 p.m. to 8:00 a.m.)

MINIMUM QUALIFICATIONS
<ul>
<li>Associate degree in human services field (including but not limited to, psychology, social work, mental health counseling, marriage and family therapy, or a related field), Bachelors preferred</li>
<li>Two years of experience in behavioral or mental health services</li>
<li>One year of experience working with adults with serious mental illness or substance use preferred</li>
<li>Valid driver&rsquo;s license and acceptable driving record</li>
</ul>
Essential Duties and Responsibilities
<ul>
<li>Responds to crisis care referral calls, assesses individual by gathering information and provides appropriate and accurate application verdict, maintaining strict confidentiality</li>
<li>Completes enrollment/intake on eligible Crisis Care clients</li>
<li>Develops supportive relationship with clients and responds to client needs during shift</li>
<li>Documents client activity per established record keeping procedures</li>
<li>Monitors client self-administration of medication and follows procedures of recording</li>
<li>Executes full medication count on nightly basis</li>
<li>Conducts nightly housing lead searches</li>
<li>Psycho-educates clients on life, social and coping skills</li>
<li>Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency</li>
<li>Utilizes trauma-informed care, person centered and culturally competent principles in providing services to clients</li>
<li>Demonstrates knowledge of current community and HFS programs and resources to meet client needs</li>
<li>Completes monthly client record reviews</li>
<li>Conducts client room searches per program protocol</li>
<li>Helps ensure room readiness for new clients</li>
<li>Orients clients to Bridges protocols and addresses client non-compliance as necessary to create a safe and secure environment for all residents and staff</li>
<li>Attends All Staff meetings as scheduled</li>
<li>Responsible for maintenance and upkeep of facility</li>
<li>Able to work both independently, with little supervision, and as a part of a team</li>
<li>Always displays a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency</li>
<li>Abides by all specific program and Agency procedures, policies, and requirements</li>
<li>Cooperates and collaborates with program area staff, volunteers, and other Agency staff</li>
<li>Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media</li>
<li>Create, maintain, and share as appropriate a dynamic self-care plan</li>
<li>Essential functions of this job are to be performed on company physical work site</li>
<li>Performs other program related duties as assigned</li></ul></div>

Case Manager III - Heartland Bridges (Overnights, Part-time)

Join Heartland Family Service and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Heartland Family Service

About Company

Triage Navigator (overnights) - Crisis Stabilization and Resource Center (Wednesday, Thursday, Friday, and Saturday)

Triage Navigator (overnights) - Crisis Stabilization and Resource Center (Sunday, Monday, Thursday, and Friday)

Trafficking Case Manager III - Heartland Housing Sanctuary (part time)

Case Manager III - Heartland Bridges (Overnights, Part-time)