Qureos Mentor

HEI Hotels & Resorts

Founded in 1985, HEI Hotels & Resorts is one of the nation’s leading privately held hotel investment and third-party management companies. The company focuses on maximizing hotel real estate value through a unique blend of art and science, emphasizing the importance of investing in and developing passionate associates. With a portfolio of over 90 institutional-grade hotel assets across major markets, HEI is committed to delivering exceptional guest experiences while achieving profitable performance for its partners.

<div>About Us
HEI Hotels &amp; Resorts is proud to welcome the Courtyard New York Manhattan Fifth Avenue to our growing portfolio of distinguished properties. Located in the heart of Midtown, the Courtyard is perfectly situated to visit iconic destinations including Rockefeller Center, Times Square, and the Theatre District. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates &mdash; the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them &mdash; ensuring they thrive, grow, and elevate every property we serve.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! 
 
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist the Sales Team in the administrative functions required for effective hotel sales and management.
Essential Duties and Responsibilities<ul><li>
Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork.</li><li>
Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents.</li><li>
Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller&rsquo;s request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.</li><li>
Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building. Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.</li><li>
Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.</li><li>
Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.</li><li>
Comply with attendance rules and be available to work on a regular basis.</li><li>
Perform any other job-related duties as assigned.</li></ul>
Qualifications and Skills
<ul><li>Hotel experience preferred.</li><li>
Basic administrative knowledge such as business letters, formats, and telephone etiquette.</li><li>
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.</li><li>
Ability to access and accurately input information into a computer using Microsoft Office Suite.</li><li>
Ability to follow written and verbal instructions.</li><li>
Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.</li><li>
Ability to set-up and maintain filing systems.</li><li>
Effective verbal and written communication skills.</li><li>
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</li></ul>
Compensation
Salary Range: $28.50 - $29.50 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits<div><div><div>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! 
 
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</div></div></div>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Sales Coordinator

<div>About Us
Imagine yourself in 1930&rsquo;s Chicago. Chicago celebrated its centennial by hosting the world&rsquo;s fair in 1933. The speakeasies and gangsters were thriving. It was a distinguished time in Chicago&rsquo;s history. The Gwen has a glorious past and an even more glorious future. Rooted in the history and heritage of downtown Chicago in the 1930&rsquo;s, the Gwen serves as a city emblem of this golden era and yet is poised to bring luxury to a future generation of worldly travelers. This unmistakable inspiration comes to life with our historic fa&ccedil;ade, famously created by sculptress Gwen Lux in 1928. A female artisan making a mark in a predominantly 1930&rsquo;s, male design city depicts and exciting atmosphere of change. The building has been home to many stories in an illustrious past. Health, dental and vision are just a start. We offer unlimited career potential, top of the line training, free lunch, Ventra Transit Benefit and we also provide your uniforms. Now we&rsquo;re inviting you to re-create the Gwen experience. Let it be a canvas for your own personal stories.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! 
 
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Prepare food of consistent quality and assist in kitchen functions.
Essential Duties and Responsibilities<ul><li>
Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers.</li><li>
Start food items that are prepared ahead of time, making sure not to over prepare estimated needs.</li><li>
Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures.</li><li>
Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of-stock items or possible shortages. Assist in keeping buffet stocked.</li><li>
Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables.</li><li>
Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards.</li><li>
Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill.</li><li>
Comply with attendance rules and be available to work on a regular basis.</li><li>
Perform any other job-related duties as assigned.</li></ul>
Qualifications and Skills
<ul><li>Hotel experience preferred.</li><li>
Finger/hand dexterity in order to operate food machinery with or without reasonable accommodation.</li><li>
Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule with or without reasonable accommodation.</li><li>
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</li></ul>
Compensation
Salary Range: $26.00 - $28.50 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits<div><div><div>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! 
 
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</div></div></div>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

PM Cook I

<div>About Us
Where Canal Street meets Bourbon Street, the Astor Crowne Plaza New Orleans provides luxury accommodations amid the beating heart of the legendary French Quarter. Discover a rich diversity of elegant comforts and conveniences, including free Wi-Fi, flat screen HD TVs, a sparkling outdoor seasonal swimming pool, an acclaimed on-site restaurant and state-of-the-art fitness facility. Just outside, you'll enjoy a whirlwind of enchanting festivals, theater, music, cultural exhibits and culinary delights. At the Astor Crowne Plaza, associates are family not just employees. We offer complimentary uniforms, meals and 24/7 discounted downtown parking. Apply now so we can learn more about you!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! 
 
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
Essential Duties and Responsibilities<ul><li>
Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.</li><li>
Run audit reports/journals from the front office system, Point of Service and the computer.</li><li>
Make corrections and adjustments and handle all computer problems that might occur throughout the shift.</li><li>
Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.</li><li>
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.</li><li>
Comply with attendance rules and be available to work on a regular basis.</li><li>
Perform any other job-related duties as assigned.</li></ul>
Qualifications and Skills
<ul><li>Hotel experience preferred.</li><li>
Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.</li><li>
Ability to effectively deal with guest and associate concerns in a friendly and positive manner.</li><li>
Ability to access and accurately input information using a moderately complex computer system.</li><li>
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</li></ul>
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits<div><div><div>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! 
 
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</div></div></div>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Night Auditor

<div>About Us
Hotel Ivy is a true luxury, Forbes recommended hotel in downtown Minneapolis. We&rsquo;re an intimate, boutique hotel with a limited 136 guestrooms and unique event spaces. From our famed Penthouse atop the Historic Ivy Tower, to our three new onsite restaurants and bars, and our Forbes 4 Star retreat at Anda Spa and Fitness, we&rsquo;re the perfect complement to time spent in the Twin Cities! Our gracious team is ready to welcome you to the family. You can be part of a passionate group of people that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! 
 
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
We are looking to fill in a weekday and weekend coverage between full shifts - (8am-8pm); AM (8am-2pm) and PM (2pm-8pm) shifts. Weekday and weekend coverage is required.
 
 
Responsible for performing all massage services for guests and members of the Spa. Responsible for communicating and transcribing all information regarding guest medical history, services performed, skin analysis and product recommendations into the Spa Computer System.
Essential Duties and Responsibilities<ul><li>
Greet guests and members in a professional, friendly manner.</li><li>
Select the appropriate spa treatments based on the client&rsquo;s needs after reviewing the client intake form with each guest.</li><li>
Perform spa treatments within the scope of training and utilizing draping protocols.</li><li>
Complete accurate and legible client intake notes.</li><li>
Create an excellent experience for guests and members through a therapeutic touch and friendly attitude.</li><li>
Promote the health and wellness benefits of spa treatments specific to each client and recommend frequency of services.</li><li>
Safeguard client information and confidentiality.</li><li>
Execute professional boundaries and do not engage in dual relationships with clients.</li><li>
Maintain a professional clean appearance of self and clinic by wearing a clean and pressed uniform, following the table dressing and draping protocols, and keeping the therapy room clean.</li><li>
Comply with attendance rules and be available to work on a regular basis.</li><li>
Perform any other job-related duties as assigned.</li></ul>
Qualifications and Skills
<ul><li>High school diploma or equivalent.</li><li>
Minimum of one year experience in massage</li><li>
In-depth knowledge of the latest massage industry techniques, equipment, services, and products.</li><li>
Willing to maintain the highest levels of confidentiality regarding guests and staff.</li><li>
Customer service oriented and able to communicate effectively with clients, clinic management, fellow therapists, and sales staff.</li><li>
Ability to lift, bend, stoop, walk, push carts up to 50lbs. with or without reasonable accommodation.</li><li>
Good dexterity in fingers, wrists, and hands with or without reasonable accommodation.</li><li>
Ability to stand and move throughout spa and continuously perform essential job functions with or without reasonable accommodation.</li><li>
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</li></ul>
Compensation
Salary Range: $16.37 - $16.37 Hourly
Tipped/Service Charge Eligible? Yes
Discretionary Performance Bonus Eligible? No
Benefits<div><div><div>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! 
 
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</div></div></div>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Massage Therapist -Part-Time

<div>About Us
For more than 40 years, our hotel has been a landmark in the Houston hospitality scene. Today, The Houston Grand &ndash; River Oaks is entering an exciting new chapter. Under the vision of new local ownership with deep Houston roots, the property is preparing for a full renovation, and a complete luxury rebrand that will restore the hotel as one of the premier destinations in the city. We are committed to elevating every aspect of the guest and associate experience. Our team is a tight knit, family like community with many long tenured associates who take pride in their craft and the exceptional service they deliver. We value passion, professionalism, and the desire to grow&mdash;because when our associates and their families thrive, our hotel thrives. Associates enjoy a complimentary meal each shift, free parking, and meaningful opportunities for career development within both the hotel and the broader HEI portfolio. Join us as we write the next chapter of a Houston legacy&mdash;your future could be part of something extraordinary.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! 
 
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.
Essential Duties and Responsibilities<ul><li>
Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants.</li><li>
Empty room attendant carts of soiled linen and trash.</li><li>
Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.</li><li>
Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.</li><li>
Flip mattresses and move furniture as assigned by supervisor.</li><li>
Comply with attendance rules and be available to work on a regular basis.</li><li>
Perform any other job related duties as assigned.</li></ul>
 Qualifications and Skills
<ul><li>Hotel experience preferred.</li><li>
Self-starting personality with an even disposition.</li><li>
Maintain a professional appearance and manner at all times.</li><li>
Can communicate well with guests.</li><li>
Must be willing to &quot;pitch-in&quot; and help co- workers with their job duties and be a team player.</li><li>
Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time with or without reasonable accommodations.</li><li>
Lifting may include equipment or furniture weighing up to 100 lbs with or without reasonable accommodations.</li><li>
Ability to comprehend and follow instructions from supervisor.</li><li>
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</li></ul>
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits<div><div><div>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! 
 
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</div></div></div>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

House Attendant

<div>About Us
Where Canal Street meets Bourbon Street, the Astor Crowne Plaza New Orleans provides luxury accommodations amid the beating heart of the legendary French Quarter. Discover a rich diversity of elegant comforts and conveniences, including free Wi-Fi, flat screen HD TVs, a sparkling outdoor seasonal swimming pool, an acclaimed on-site restaurant and state-of-the-art fitness facility. Just outside, you'll enjoy a whirlwind of enchanting festivals, theater, music, cultural exhibits and culinary delights. At the Astor Crowne Plaza, associates are family not just employees. We offer complimentary uniforms, meals and 24/7 discounted downtown parking. Apply now so we can learn more about you!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! 
 
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist guests with arrival and departure from hotel, while providing positive guests experiences.<h2 class="jobSectionHeader">
Essential Duties and Responsibilities</h2><ul><li>
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.</li><li>
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. &bull;Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.</li><li>
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. &bull;Accept and record vouchers, traveler&rsquo;s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.</li><li>
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.</li><li>
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.</li><li>
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.</li><li>
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.</li><li>
Comply with attendance rules and be available to work on a regular basis.</li><li>
Perform any other job-related duties as assigned.</li></ul>
Qualifications and Skills
<ul><li>Hotel experience preferred.</li><li>
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.</li><li>
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.</li><li>
Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.</li><li>
Ability to access and accurately input information using a moderately complex computer system.</li><li>
Ability to observe and detect signs of emergency situations.</li><li>
Ability to establish and maintain effective working relationships with associates, customers and patrons.</li><li>
Effective verbal and written communication skills.</li><li>
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</li></ul>
Compensation
Salary Range: $16.50 - $16.50 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits<div><div><div>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! 
 
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</div></div></div>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Front Desk Agent

<div>About Us
At Claremont Resort &amp; Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests&mdash;and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort &amp; Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! 
 
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
The Club Facilities Associate is responsible for the cleanliness, presentation, and day-to-day upkeep of the Club&rsquo;s interior spaces and exterior grounds. This is a hands-on, physical role &mdash; you are on the floor, in the locker rooms, on the walkways, and at the beverage stations, ensuring every member-facing space meets the standard the Club is known for. 
Members notice everything: a clean shower, a freshly stocked towel shelf, a spotless mirror, a well-maintained beverage station, a tidy walkway. Your work is the foundation of the member experience, even when it goes unnoticed &mdash; and it will be noticed immediately when it falls short. This role requires consistency, attention to detail, and a genuine sense of pride in maintaining an environment that reflects the quality of this Club. 
Success in this role looks like member spaces that are consistently clean, stocked, and presentation-ready throughout every shift &mdash; with no reminders needed and no corners cut.
Essential Responsibilities
Locker Rooms &amp; Restrooms<ul><li>Clean and sanitize all locker room and restroom areas on scheduled intervals throughout each shift: toilets, urinals, showers, sinks, countertops, fixtures, and drains.</li><li>Clean and polish mirrors, glass surfaces, and stainless steel fixtures to a streak-free finish; spot-check and touch up between scheduled cleanings as needed.</li><li>Sweep, mop, and scrub locker room and restroom floors; pay particular attention to wet areas, grout lines, and high-traffic zones.</li><li>Monitor and replenish all restroom and locker room supplies continuously throughout the shift: soap dispensers, paper products, amenities &mdash; proactively, not reactively.</li><li>Remove waste and soiled linen promptly; maintain a clean, organized waste removal and linen cart throughout the shift.</li><li>Report any plumbing, fixture, or structural issues to the Facilities Manager immediately with specifics on location and condition</li></ul>
Fitness Floor &amp; Common Areas<ul><li>Clean and disinfect all fitness equipment on a scheduled rotation: cardio machines, weight machines, free weights, benches, mats, and handles &mdash; thoroughly and consistently.</li><li>Re-rack weights, straighten equipment, and restore the fitness floor to organized, ready-to-use condition throughout the shift.</li><li>Sweep, vacuum, and mop all fitness floor, studio, and common area surfaces; address spills and messes immediately without waiting for a scheduled round.</li><li>Clean interior glass doors, partition windows, and mirror panels in fitness and common areas; maintain a streak-free finish.</li><li>Wipe down corridor walls, baseboards, doors, and high-touch surfaces (light switches, door handles, railings) as part of regular walkthrough routines.</li><li>Identify and report any equipment damage, safety hazards, or maintenance needs to the Facilities Manager promptly.</li></ul>
Member Amenity Areas<ul><li>Stock towel stations, locker room shelves, and amenity areas with clean, neatly folded linens throughout the shift &mdash; levels should never run out during operating hours.</li><li>Sort and transport soiled linen efficiently; maintain laundry areas in a clean, organized, and functional condition at all times.</li><li>Monitor linen inventory levels and communicate low stock or equipment issues to the Facilities Manager in advance.</li><li>Set up, maintain, and break down beverage stations throughout the day: brew fresh coffee on schedule, replenish water, restock cups, condiments, and supplies.</li><li>Keep beverage and amenity stations clean, organized, and visually presentable at all times; wipe down surfaces, clean equipment, and replace items promptly.</li><li>Monitor and communicate supply levels for beverage and amenity stations to the Facilities Manager to prevent running out during peak usage.</li><li>Ensure all food-contact surfaces and equipment meet cleanliness and sanitation standards; follow proper food-safe handling practices.</li></ul>
Exterior Grounds &amp; Outdoor Areas<ul><li>Maintain Club walkways, entry paths, patios, and outdoor common areas: sweep, blow, and clear debris using brooms, leaf blowers, and other appropriate equipment.</li><li>Remove litter, leaves, and other debris from outdoor member-facing areas at the start of each shift and as needed throughout the day.</li><li>Keep outdoor furniture, fixtures, and surfaces clean and presentable; wipe down and reposition as needed.</li><li>Flag any exterior maintenance issues &mdash; damaged pavement, lighting outages, drainage problems, safety hazards &mdash; to the Facilities Manager immediately.</li></ul>
Opening, Closing &amp; Shift Standards<ul><li>Execute opening and closing checklists completely and accurately &mdash; every item, every shift, no shortcuts.</li><li>Conduct scheduled walkthroughs of all assigned areas; identify and correct presentation or cleanliness issues without waiting to be directed.</li><li>Maintain cleaning carts, supply closets, and back-of-house storage areas in an organized, ready-to-deploy condition at all times.</li><li>Use cleaning chemicals, disinfectants, and equipment safely and in accordance with product instructions and Club safety standards; follow proper storage and handling procedures.</li><li>Communicate openly with supervisors: flag supply shortages, facility issues, or anything that needs attention early &mdash; not after it becomes a problem.</li></ul>
Qualifications<ul><li>Prior experience in housekeeping, janitorial, facilities maintenance, or a similar role preferred; experience in a club, hotel, resort, or fitness environment is a plus.</li><li>High personal standards for cleanliness and presentation &mdash; you notice the details, you take pride in the work, and you don&rsquo;t cut corners.</li><li>Physically capable of performing all essential functions of the role: standing, walking, bending, stooping, kneeling, and lifting or pushing equipment and carts up to 50 lbs throughout the shift.</li><li>Able to work independently and stay on task without constant supervision; self-directed, reliable, and accountable.</li><li>Comfortable operating standard cleaning equipment: vacuums, mops, floor scrubbers, laundry machines, leaf blowers, and steam or disinfecting equipment.</li><li>Familiar with safe handling of cleaning chemicals and disinfectants; ability to follow safety data sheets and proper storage procedures.</li><li>Reliable and consistent &mdash; members and teammates depend on every space being done right, every shift.</li><li>Flexible availability including early mornings, evenings, weekends, and holidays; the Club&rsquo;s busiest times require this role to be fully present and operational.</li><li>Bilingual (English/Spanish) a plus, but not required.</li></ul>
Physical Requirements
This is a physically demanding role. The Club Facilities Associate must be able to stand and move continuously for the duration of a shift, perform repetitive cleaning tasks, operate manual and powered cleaning equipment, and lift, carry, or push supply carts and laundry bins weighing up to 50 lbs &mdash; with or without reasonable accommodation. Work is performed in both indoor and outdoor environments, including wet areas and varying weather conditions.
Compensation
Salary Range: $25.68 - $25.68 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits<div><div><div>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! 
 
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</div></div></div>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.</div>

Facilities Attendants

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