Qureos Mentor

Highgate

<div>Compensation Type: Hourly Highgate Hotels:
<div>
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate&rsquo;s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry&rsquo;s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.</div>
Location:<div></div><div><br>
Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City&rsquo;s Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city&rsquo;s fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America.</div>
Overview:
<div>
The Maintenance Engineer is responsible for ensuring that the rooms and property are maintained in the best possible condition, with the least inconvenience to guests. The Engineer is expected to perform routine maintenance and repair duties for guest rooms and the rest of the property, including but not limited to HVAC, plumbing, electrical, boilers and carpentry.</div>
Responsibilities:
<ul><li><div>
Essential Responsibilities:</div><ul><li>
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li><li>
Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel(s).</li><li>
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.</li><li>
Comply at all times with Biltmore standards and regulations to encourage safe and efficient hotel operations.</li><li>
Maintain a warm and friendly demeanor at all times. Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.</li><li>
Respond to all guest requests, problems, complaints, and/or accidents presented through the front desk, radio/phone calls, work orders, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.</li><li>
Make basic repairs to air conditioners &ndash; change filters, clean coils, replace blower motors, etc.</li></ul><ul><li>
Perform preventative maintenance on HVAC systems</li><li>
Take chiller readings and water samples</li><li>
Repair/replace tile, grouting, and caulking</li><li>
Repair drapes and rods, replace hooks, cords and slides</li><li>
Install towel racks, toilet paper holders, shower curtain rods and door stops</li><li>
Replace TV&rsquo;s and cable boxes. Program movie channel boxes</li><li>
Replace light switches, receptacles and light bulbs</li><li>
Perform basic furniture repairs</li></ul><ul><li>
Hang pictures and banners</li><li>
Basic painting and touch up as needed</li><li>
Make basic wall covering repairs</li><li>
Participates in preventative maintenance program in guest rooms.</li><li>
Perform minor plumbing repairs &ndash; Change FET washers, stems seats, cartridges, handles, drain fittings, etc.</li><li>
Replace lavatories and toilets</li><li>
Log all calls and requests and confirm completion</li><li>
Must attend all training as required</li><li>
Engineer on call (10-1) must respond to guest calls within 15 minutes via radios. Must also follow up with front desk when job is completed or the outcome.</li><li>
Inspect and maintain all fire extinguishers and re-pressurize as needed</li><li>
Other duties as required</li></ul><div></div><div><br>
Marginal Responsibilities:</div><ul><li>
Clean Engineering shop</li><li>
Clean tools and equipment (if necessary) after use and return to proper storage areas.</li><li>
Inventory on supplies as necessary.</li></ul></li><li>
</li></ul>
Qualifications:
<ul><li>Education and Experience:<ul><li>
High School Diploma and/or experience in a hotel or a related field.</li><li>
Trade school or college course work in a related field preferred.</li><li>
Must have experience with steam boilers.</li><li>
Must possess basic computer literacy.</li></ul></li><li>
Physical Requirements:<ul><li>
Long hours sometimes required, weekends and holidays required.</li><li>
Very heavy work &ndash; Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.</li><li>
Must be able to climb ladders</li></ul></li><li>
Mental Requirments:<ul><li>
Must be able to convey information and ideas clearly</li><li>
Must be able to evaluate and select among alternative courses of action quickly and accurately.</li><li>
Must work well in stressful, high pressure situations</li><li>
Must maintain composure and objectivity under pressure</li><li>
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary</li><li>
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests</li><li>
Must have a thorough understanding of fire alarm procedures and other emergencies</li><li>
Must know locations of all electrical panels, meters, gas mains, and water shutoff valves</li></ul></li></ul></div>

Maintenance Engineer (Full Time)

<div>Compensation Type: Hourly Highgate Hotels:
<div>
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate&rsquo;s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry&rsquo;s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.</div>
Location:<div></div><div><br>
Courtyard Lewisville</div><div>
2701 Lake Vista Drive</div><div>
Lewisville, TX 75067</div>
Overview:
<p>
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.</p>
Responsibilities:
<ul><li><div>Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
</div></li><li><div>Follow all cash handling and credit policies.
</div></li><li><div>Be aware of all rates, packages and special promotions as listed in the Red Book.
</div></li><li><div>Be familiar with all in-house groups.
</div></li><li><div>Be aware of closed out and restricted dates.
</div></li><li><div>Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
</div></li><li><div>Be familiar with hospitality terminology.
</div></li><li><div>Have knowledge of emergency procedures and assist as needed.
</div></li><li><div>Handle check-ins and checkouts in a friendly, efficient and courteous manner.
</div></li><li><div>Use proper two-way radio etiquette at all times when communicating with other employees.
</div></li><li><div>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
</div></li><li><div>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
</div></li><li><div>Be able to complete a bucket check, room rate verification report, and housekeeping report.
</div></li><li><div>Balance and prepare individual paperwork for closing of shift according to hotel standards.
</div></li><li><div>Maintain and market promotions and guest programs.
</div></li><li><div>Maintain a clean work area.
</div></li><li><div>Assist guests with safe deposit boxes.
</div></li></ul>Qualifications:
<ul><li><div>College course work in related field helpful.
</div></li><li><div>Experience in a hotel or a related field preferred.
</div></li><li><div>High School diploma or equivalent required.
</div></li><li><div>Computer experience required.
</div></li><li><div>Customer Services experience preferred.
</div></li><li><div>Maintain a warm and friendly demeanor at all times.
</div></li><li><div>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
</div></li><li><div>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
</div></li><li><div>Must be able to multitask and prioritize departmental functions to meet deadlines.
</div></li><li><div>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
</div></li><li><div>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
</div></li><li><div>Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
</div></li><li><div>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
</div></li><li><div>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
</div></li><li><div>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
</div></li><li><div>Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
</div></li><li><div>Must be able to cross-train in other hotel related areas.
</div></li><li><div>Must be able to maintain confidentiality of information.
</div></li><li><div>Must be able to show initiative, including anticipating guest or operational needs.
</div></li><li><div>Perform other duties as requested by management.</div></li></ul></div><p></p>

Front Desk Agent

Join Highgate and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Highgate

ABOUT_COMPANY

Maintenance Engineer (Full Time)

Front Desk Agent