Qureos Mentor

Highgate

<div><h2 class="jobSectionHeader"><b>Compensation Type
</b></h2><div><div><div>Hourly
</div></div></div><h2 class="jobSectionHeader"><b>Highgate Hotels
</b></h2><div><div><div><div>Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate&rsquo;s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry&rsquo;s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Location<br>
</b></h2>
<div></div><div><div><div><div>Residence Inn Tukwila</div>
<div>
16201 W. Valley Hwy
</div><div>Tukwila, WA 98188
</div></div></div></div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><p>The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.</p>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><ul><li><div>Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
</div></li><li><div>Follow all cash handling and credit policies.
</div></li><li><div>Be aware of all rates, packages and special promotions as listed in the Red Book.
</div></li><li><div>Be familiar with all in-house groups.
</div></li><li><div>Be aware of closed out and restricted dates.
</div></li><li><div>Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
</div></li><li><div>Be familiar with hospitality terminology.
</div></li><li><div>Have knowledge of emergency procedures and assist as needed.
</div></li><li><div>Handle check-ins and checkouts in a friendly, efficient and courteous manner.
</div></li><li><div>Use proper two-way radio etiquette at all times when communicating with other employees.
</div></li><li><div>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
</div></li><li><div>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
</div></li><li><div>Be able to complete a bucket check, room rate verification report, and housekeeping report.
</div></li><li><div>Balance and prepare individual paperwork for closing of shift according to hotel standards.
</div></li><li><div>Maintain and market promotions and guest programs.
</div></li><li><div>Maintain a clean work area.
</div></li><li><div>Assist guests with safe deposit boxes.
</div></li></ul></div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li><div>College course work in related field helpful.
</div></li><li><div>Experience in a hotel or a related field preferred.
</div></li><li><div>High School diploma or equivalent required.
</div></li><li><div>Computer experience required.
</div></li><li><div>Customer Services experience preferred.
</div></li><li><div>Maintain a warm and friendly demeanor at all times.
</div></li><li><div>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
</div></li><li><div>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
</div></li><li><div>Must be able to multitask and prioritize departmental functions to meet deadlines.
</div></li><li><div>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
</div></li><li><div>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
</div></li><li><div>Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
</div></li><li><div>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
</div></li><li><div>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
</div></li><li><div>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
</div></li><li><div>Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
</div></li><li><div>Must be able to cross-train in other hotel related areas.
</div></li><li><div>Must be able to maintain confidentiality of information.
</div></li><li><div>Must be able to show initiative, including anticipating guest or operational needs.
</div></li><li><div>Perform other duties as requested by management.</div></li></ul></div></div></div></div><p></p>

Front Desk Agent

<div><h2 class="jobSectionHeader"><b>Compensation Type
</b></h2><div><div><div>Hourly
</div></div></div><h2 class="jobSectionHeader"><b>Highgate Hotels
</b></h2><div><div><div><div>Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate&rsquo;s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry&rsquo;s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Location
</b></h2><p></p><div><div><div><p>One of the longest-standing hotels in Downtown L.A., Hotel Figueroa recently completed a stunning restoration by award-winning design agency Studio Collective. Hotel Figueroa&rsquo;s fierce spirit is now matched with modern touches, all while respecting the property&rsquo;s original footprint and Spanish Colonial design.</p>
<p>
The hotel boasts 268 rooms and suites, five F&amp;B outlets and a landscaped courtyard featuring its iconic coffin-shaped pool. Hotel Figueroa&rsquo;s vibrant arts program includes rotating art exhibits showcasing the works of L.A.&rsquo;s most compelling female artists &mdash; an homage to its founding in 1926 as the largest project to have been financed, owned and operated by women.</p>
</div></div></div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><div>The Kitchen Steward/Cleaner is responsible for the cleaning operation in all Food and Beverage areas, and is also expected to to maintain an acceptable level of sanitation and cleanliness throughout the Food and Beverage areas, in accordance with the Department of Environmental &amp; Health Services.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><ul><li>Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained.</li><li>
Return all clean china, glass, and silver to its proper storage location using care to minimize breakage.</li><li>
Knowledge of proper safe handling techniques for all chemicals used.</li><li>
Sweep and Mop and assure organization of the entire Kitchen area including: sinks, ice machine, soap and sanitizers</li><li>
Manually wash and scrub all pots and pans.</li><li>
Ensure all dispensers are fully stock of paper, soap and sanitizer.</li><li>
Maintain a high standard of cleanliness and orderliness in all kitchens and utility work areas.</li><li>
Wash tile floors in all food and beverage areas.</li><li>
Empty trash and keep cans clean.</li><li>
Comply with all Loss Prevention guidelines.</li><li>
Sweep and mop floor. Keep floors clean and dry; clean up wet spills immediately.</li><li>
Comply and assure compliance with all safety standards by following all safety rules and procedures.</li><li>
Attend meetings/training as required by management.</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li>High School diploma or equivalent and/or experience in a hotel or related field preferred.</li><li>
Flexible and long hours required at times.</li><li>
Heavy work - Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently and/or 20 pounds of force constantly to lift, push, pull or otherwise move objects.</li><li>
Ability to stand during entire shift.</li><li>
Maintain a warm and friendly demeanor at all times.</li><li>
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li><li>
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li><li>
Must be able to multitask and prioritize departmental functions to meet deadlines.</li><li>
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li><li>
Attend all hotel required meetings and trainings.</li><li>
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li><li>
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.</li><li>
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li><li>
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li><li>
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li><li>
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.</li><li>
Must be able to cross-train in other hotel related areas.</li><li>
Must be able to maintain confidentiality of information.</li><li>
Must be able to show initiative, including anticipating guest or operational needs.</li></ul></div></div></div></div><p></p>

Kitchen Steward

<div><h2 class="jobSectionHeader"><b>Compensation Type
</b></h2><div><div><div>Hourly
</div></div></div><h2 class="jobSectionHeader"><b>Highgate Hotels
</b></h2><div><div><div><div>Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate&rsquo;s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry&rsquo;s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Location<br>
</b></h2>
<div></div><div><div><div><div>Residence Inn Chandler</div>
<div>
200 N. Federal Street
</div><div>Chandler, AZ 85226
</div></div></div></div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><p>The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.</p>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><ul><li>Inspect Room Attendant&rsquo;s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.</li><li>
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.</li><li>
Oversee the closing of the floors at the end of the day, ensuring the Room Attendants&rsquo; carts are clean and restocked.</li><li>
Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.</li><li>
Maintain key control.</li><li>
Handle items for &quot;Lost and Found&quot; according to the standards.</li><li>
Monitor cleanliness and orderliness of Room Attendants&rsquo; carts, linen closets, control closets, stairways and landings.</li><li>
Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.</li><li>
Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.</li><li>
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.</li><li>
Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.</li><li>
Assist with training of Housekeeping staff.</li><li>
May be required to clean rooms as business needs dictate.</li><li>
Ensure completion of cleaning projects on a biannual basis.</li><li>
Ensure overall guest satisfaction.</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li>High School diploma or equivalent required. College course work in related field helpful.</li><li>
At least two to three years of progressive experience in a hotel or related field preferred.</li><li>
Previous supervisory responsibility preferred.</li><li>
Ability to stand during entire shift.</li><li>
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li></ul></div></div></div></div><p></p>

Housekeeping Supervisor

Join Highgate and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Highgate

ABOUT_COMPANY

Front Desk Agent

Kitchen Steward

Housekeeping Supervisor