Qureos Mentor

Hikvision Pakistan

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 Job Responsibility
 
 
 <ul>
 <li>
 Coordinate with regional teams for HPP gifts redeem management
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 <li>
 Feedback collection about HPP usage and training management
 </li>
 <li>
 Assist in product launch event/seminar/webinar, online and offline.
 </li>
 <li>
 Willing to visit markets and support on-ground activities as required
 </li>
 <li>
 Support Marcom team for preparation of Product technical videos
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 <li>
 Support technical and Marcom team for key product promotion in DPP shops
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 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in IT or Computer Science or related field (or equivalent work experience) . Fresh graduates is avaliable.
 </li>
 <li>
 Excellent communication skills (verbal and written)
 </li>
 <li>
 Strong problem-solving skills and ability to troubleshoot technical issues
 </li>
 <li>
 Experience with Windows operating systems
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 <li>
 Experience with Microsoft Office Suite and other common software applications
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 <li>
 Familiarity with networking and internet technologies
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 Ability to work independently and as part of a team
 </li>
 <li>
 installers-focused mindset and a desire to provide exceptional service
 </li>
 </ul>
</div>

技术支持

<div>
 
 
 Job Responsibilities:
 
 
 
 &middot; Responsible for the maintenance of faulty machines such as customer returned products；
 
 
 &middot; Through continuous learning and summarizing maintenance experience, output product maintenance manual documents and experience cases to improve product maintenance skills and maintenance efficiency;
 
 
 &middot; Analyze maintenance-related data to promote product quality improvement;
 
 
 &middot; Coordinate resources to handle and resolve after-sales service complaints, and optimize internal processes;
 
 
 &middot; Responsible for providing training and guidance on equipment repair and maintenance;
 
 
 &middot; Responsible for formulating the overall project delivery plan, tracking the plan and correcting deviations in time;
 
 
 &middot; Lead on-site project delivery, provide on-site implementation and technical support services for customers, and promote project acceptance;
 
 
 &middot; Track, feedback and coordinate on-site product and technical problems, and under the guidance of the technical team, quickly solve customer problems when using products, and improve customer satisfaction;
 
 
 &middot; Provide customers with corresponding training and support in product technical parameters, product performance, product operation, etc. according to customer needs;
 
 
 &middot; Responsible for customer on-site business operations and after-sales training;
 
 
 &middot; Do a good job in project process document management, collect, compile and output related documents, and regularly conduct project summaries and experience sharing;
 
 
 &middot; Project risk identification and control, through the coordination of internal and external resources, to promote efficient project collaboration;
 
 
 
 Job Requirements:
 
 
 
 &middot; Bachelor degree or above, major in mechanical and electrical, computer, electronics and other related majors;
 
 
 &middot; Familiar with electronic and electrical related knowledge and the use of common instruments;
 
 
 &middot; Understand the working principle of the basic circuit, and be able to analyze the circuit schematic diagram;
 
 
 &middot; Proficient in the operation and use of various office software;
 
 
 &middot; Experience in maintenance or craftsmanship is preferred;
 
</div>

RMA Technical Support Engineer

Join Hikvision Pakistan and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hikvision Pakistan

ABOUT_COMPANY

技术支持

RMA Technical Support Engineer