Qureos Mentor

Homewood Suites by Hilton

Job Overview We are seeking an energetic and detail-oriented Front Desk Manager to lead our guest services team at a vibrant hospitality establishment. In this pivotal role, you will be the first point of contact for guests, ensuring their experience is seamless, welcoming, and memorable. Your leadership will drive exceptional customer service, streamline front desk operations, and uphold the highest standards of hospitality. If you thrive in a fast-paced environment and possess a passion for guest relations, this opportunity is perfect for you to make a positive impact every day!Duties<ul><li>Oversee daily front desk operations, including check-in/check-out procedures and guest inquiries</li><li>Manage multi-line phone systems and ensure prompt, professional phone etiquette</li><li>Lead and motivate front desk staff to deliver outstanding guest services and maintain high standards of hospitality</li><li>Handle guest complaints and resolve issues efficiently to ensure guest satisfaction</li><li>Conduct night audits to reconcile daily financial transactions and prepare reports</li><li>Coordinate with housekeeping, maintenance, and other departments to meet guest needs promptly</li><li>Maintain accurate records of reservations, guest preferences, and billing information</li><li>Foster a welcoming atmosphere that promotes guest loyalty and positive reviews</li></ul>Qualifications<ul><li>Proven experience in hotel management or hospitality management roles with a focus on front desk operations</li><li>Bilingual or multilingual skills to communicate effectively with diverse guests</li><li>Strong customer service skills with the ability to handle challenging situations gracefully</li><li>Knowledge of hotel management software and multi-line phone systems</li><li>Experience with night audit procedures and guest relations management</li><li>Excellent communication skills, including phone etiquette and interpersonal interactions</li><li>Ability to lead a team, prioritize tasks, and work efficiently under pressure</li><li>Previous hotel or resort experience highly preferred</li></ul>Join us in creating exceptional guest experiences through energetic leadership and dedicated service. We value passionate professionals committed to hospitality excellence!Work Location: In person

Front Desk Manager

Job Summary We are seeking a dedicated and enthusiastic Breakfast Attendant to join our team. In this role, you will be responsible for ensuring a pleasant dining experience for our guests during breakfast service. Your primary duties will include food preparation, maintaining cleanliness in the dining area, and providing exceptional customer service. The ideal candidate will have a passion for hospitality and a commitment to delivering high-quality service.Looking for Saturday and Sunday mornings.Duties<ul><li>Prepare and present breakfast items in accordance with established standards</li><li>Set up and replenish the breakfast buffet or dining area as needed</li><li>Maintain cleanliness of the kitchen, dining area, and equipment</li><li>Assist guests with inquiries and provide recommendations on menu items</li><li>Handle food safely and adhere to all health and safety regulations</li><li>Operate kitchen equipment, including coffee machines and cooking appliances</li><li>Collaborate with other staff members to ensure smooth operations during breakfast hours</li><li>Manage inventory of food supplies and report any shortages to management</li><li>Provide support in other areas of food service as needed</li></ul>Skills<ul><li>Experience in food service, catering, or restaurant environments</li><li>Strong customer service skills with an emphasis on guest relations</li><li>Knowledge of food safety practices and proper food handling techniques</li><li>Experience in cleaning, bussing tables, and maintaining a tidy work environment</li></ul>If you possess a passion for hospitality and enjoy working in a fast-paced environment, we encourage you to apply for the Breakfast Attendant position. Join us in creating memorable experiences for our guests!Pay: $14.00 - $17.00 per hourWork Location: In person

Breakfast Attendant

Estamos buscando un/a anfitri&oacute;n/a de Alimentos y Bebidas amable y atento/a para unirse a nuestro equipo de hospitalidad. El candidato ideal garantizar&aacute; una experiencia acogedora para los hu&eacute;spedes mediante el mantenimiento de la limpieza, la presentaci&oacute;n de los alimentos y un excelente servicio al cliente. Este puesto ofrece la oportunidad de trabajar en un entorno din&aacute;mico de servicio de alimentos, apoyando la experiencia general del hu&eacute;sped con profesionalismo y cuidado. Se prefiere experiencia previa en manipulaci&oacute;n de alimentos, servicio en restaurantes o en la industria alimentaria. Un fuerte enfoque en la seguridad alimentaria y los est&aacute;ndares de hospitalidad es esencial para brindar un servicio excepcional durante las horas de comida.Responsabilidades&middot; Preparar y servir el desayuno de acuerdo con los est&aacute;ndares establecidos, asegurando calidad y presentaci&oacute;n.&middot; Mantener la limpieza y organizaci&oacute;n del &aacute;rea de servicio, incluidas mesas, mostradores y estaciones de buffet.&middot; Recibir a los hu&eacute;spedes cordialmente y brindar un servicio al cliente atento durante toda su experiencia gastron&oacute;mica.&middot; Reponer alimentos y bebidas de manera oportuna para garantizar la disponibilidad para todos los hu&eacute;spedes.&middot; Ayudar con tareas de preparaci&oacute;n de alimentos seg&uacute;n sea necesario, cumpliendo con las normas de seguridad alimentaria.&middot; Asegurar que se sigan en todo momento los procedimientos adecuados de manipulaci&oacute;n de alimentos para mantener los est&aacute;ndares de higiene.&middot; Montar y desmontar eficientemente las &aacute;reas de servicio antes y despu&eacute;s del horario de atenci&oacute;n.&middot; Colaborar con los miembros del equipo para brindar un servicio fluido en un entorno de ritmo r&aacute;pido.Requisitos&middot; Experiencia previa en servicio de alimentos, trabajo en restaurantes, catering o eventos es altamente deseable.&middot; Conocimiento de pr&aacute;cticas de seguridad alimentaria y t&eacute;cnicas adecuadas de manipulaci&oacute;n de alimentos.&middot; Fuertes habilidades de atenci&oacute;n al cliente con una actitud amable y profesional.&middot; Experiencia en entornos de hospitalidad es un plus.&middot; Capacidad para trabajar temprano por la ma&ntilde;ana, los mi&eacute;rcoles por la noche y adaptarse a horarios flexibles.&middot; Excelentes habilidades de comunicaci&oacute;n y trabajo en equipo.&Uacute;nase a nuestro equipo para brindar experiencias de desayuno memorables a nuestros hu&eacute;spedes mientras trabaja en un entorno de apoyo y profesional enfocado en la calidad del servicio y los est&aacute;ndares de seguridad.Tipo de puesto: Tiempo completo, Medio tiempoSueldo: $15.29 - $17.00 la horaBeneficios:<ul><li>Employee discount</li><li>Paid time off</li></ul>Lugar de trabajo: Empleo presencial

Anfitrión/Anfitriona de Alimentos y Bebidas

Join Homewood Suites by Hilton and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Homewood Suites by Hilton

About Company

Front Desk Manager

Breakfast Attendant

Anfitrión/Anfitriona de Alimentos y Bebidas