Sherri Goldberg

Horizon NJ Health 

Job Overview Horizon NJ Health is seeking a meticulous and dedicated Remote Data Entry Specialist to join our team on a Full-Time basis. As a key member of our organisation, you will play a vital role in supporting our mission to improve access to quality healthcare for low-income individuals and families. Horizon NJ Health is a leading healthcare organisation dedicated to serving Medicaid recipients through comprehensive services, including preventive care, wellness programmes, and mental health support. The ideal candidate will be responsible for maintaining the accuracy and integrity of our data, which is crucial for delivering exceptional care and support to the communities we serve. This is a fully remote position, requiring a high degree of self-motivation and attention to detail. Responsibilities * Accurately and efficiently enter a high volume of data from various sources into our databases and systems. * Verify the accuracy and completeness of data, identifying and correcting any errors or inconsistencies. * Handle sensitive and confidential member information with the utmost discretion, adhering to all data protection and privacy regulations. * Prepare, sort, and organise documents for data entry. * Retrieve data from the database or electronic files as requested. * Perform regular database maintenance and data cleansing to ensure information is up-to-date and reliable. * Collaborate with other team members to ensure data consistency and support departmental objectives. Qualifications * Proven experience in a data entry role or a similar position. * Exceptional typing speed and accuracy, with a keen eye for detail. * Proficiency in Microsoft Office Suite, particularly Excel, and familiarity with data management software. * Strong organisational and time management skills, with the ability to work independently and meet deadlines. * Excellent understanding of data confidentiality principles. * Strong written and verbal communication skills. * Experience within the healthcare sector or with medical data is highly desirable but not essential. Benefits * A competitive hourly rate of $28 - $38 USD per hour. * The flexibility and convenience of a fully remote working arrangement. * The opportunity to contribute to a mission-driven organisation that makes a tangible difference in people's lives. * A supportive and professional team environment with opportunities for development.

Remote Data Entry Specialist

Job Overview Horizon NJ Health is seeking a dedicated and empathetic Remote Customer Care Specialist to join our team on a Full-Time basis. As a leading healthcare organisation in New Jersey, we are committed to improving access to quality healthcare for low-income individuals and families, primarily serving Medicaid recipients. This role is crucial to our mission of enhancing the health and well-being of the communities we serve. The successful candidate will be the first point of contact for our members, providing exceptional support and guidance with professionalism and compassion. This is a fully remote position, offering a competitive hourly rate of $28 - $38 USD per hour. Responsibilities * Serve as the primary point of contact for member enquiries via phone, email, and other communication channels. * Provide accurate and comprehensive information regarding benefits, eligibility, claims, and available healthcare services. * Assist members in navigating our services, including preventive care, wellness programmes, and support for mental health and substance use issues. * Resolve member concerns and complaints efficiently and with a high degree of empathy, escalating complex issues when necessary. * Maintain detailed and accurate records of all member interactions within our customer relationship management (CRM) system. * Collaborate with internal departments to ensure seamless service delivery and resolution of member needs. * Uphold strict confidentiality and adhere to all data protection policies to safeguard member information. * Stay informed about company policies, procedures, and service offerings to provide up-to-date information to members. Qualifications * Proven experience in a customer service or customer care role, preferably within a remote environment. * Exceptional communication and interpersonal skills, with the ability to convey complex information clearly and compassionately. * Strong problem-solving skills and a high level of attention to detail. * A patient and professional demeanour, particularly when handling sensitive situations. * Proficiency in using CRM software and the Microsoft Office Suite. * The ability to work independently and manage time effectively in a remote setting. * Experience in the healthcare or managed care industry is highly desirable. * A working knowledge of Medicaid or similar publicly-funded health programmes would be a significant advantage.

Remote Customer Care Specialist

Job Overview Horizon NJ Health is seeking a dedicated and tech-savvy Remote Technical Support Representative to join our team on a full-time basis. This is an excellent opportunity for a motivated individual to provide crucial first-line technical assistance and support to our users. The ideal candidate will be a patient and effective communicator with a passion for problem-solving and delivering exceptional customer service. As a key member of our support team, you will be responsible for resolving technical issues efficiently while maintaining a high standard of professionalism, ensuring our users have a seamless experience with our systems and services. Responsibilities * Serve as the first point of contact for users seeking technical assistance over the phone, via email, or through our ticketing system. * Diagnose and troubleshoot technical issues, including software, hardware, and network problems, providing clear and concise step-by-step solutions. * Accurately record, track, and document all support requests and their resolutions in the help desk system. * Escalate unresolved or complex issues to the appropriate internal teams in a timely manner. * Guide users on the proper use of hardware and software to maximise their effectiveness. * Contribute to the development and maintenance of our knowledge base with troubleshooting articles and user guides. * Maintain a high level of customer satisfaction by providing professional, courteous, and effective support. * Identify and suggest potential improvements to systems and processes to enhance the user experience. Qualifications * Proven experience in a technical support, help desk, or a similar customer-facing role. * A strong understanding of computer systems, mobile devices, and other technology products. * Excellent problem-solving and analytical skills with the ability to diagnose and resolve basic technical issues. * Exceptional communication and interpersonal skills, with a professional and patient demeanour. * The ability to work independently and manage time effectively in a remote environment. * Proficiency in English, both written and verbal. * Familiarity with help desk software and remote support tools is highly desirable. * Experience within the healthcare or health insurance sector would be considered an advantage. What We Offer * A competitive hourly wage of $26 - $45 USD, commensurate with experience. * A permanent, full-time position. * The flexibility and convenience of a fully remote working arrangement. * An opportunity to be part of a supportive and collaborative team dedicated to making a difference. * Opportunities for professional growth and development within a leading organisation.

Remote Technical Support Representative

Join Horizon NJ Health  and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Horizon NJ Health

About Company

Remote Data Entry Specialist

Remote Customer Care Specialist

Remote Technical Support Representative