Qureos Mentor

HR POD

Requirements:<ul><li>1&ndash;3 years of experience in customer support, call center, or service coordination roles.</li><li>Strong communication and interpersonal skills.</li><li>Confident, professional, and customer-centric approach.</li><li>Ability to multitask and manage multiple queries simultaneously.</li><li>Basic computer proficiency and familiarity with HubSpot will be a plus.</li><li>Strong coordination and problem-solving skills.</li></ul>Responsibilities:<ul><li>Respond to customer inquiries across multiple channels (calls, WhatsApp, email, etc.) in a timely and professional manner.</li><li>Understand customer requirements and provide accurate information about products and services.</li><li>Guide customers through available options and assist in decision-making.</li><li>Manage service requests end-to-end by collecting all necessary details and documentation from customers while ensuring accuracy and completeness.</li><li>Coordinate with internal teams for execution, and efficiently schedule and confirm appointments to ensure timely service delivery.</li><li>Ensure timely follow-ups with customers to provide updates and maintain engagement.</li><li>Handle order processing, confirmations, and ensure smooth closure of each request.</li><li>Maintain and update customer records, interactions, and service details in the CRM system.</li><li>Track open cases and ensure all queries are resolved within defined timelines.</li><li>Escalate complex issues to relevant teams while ensuring proper communication with the customer.</li><li>Maintain a high level of professionalism, creating a strong first impression for the company.</li><li>Identify customer pain points and share feedback with internal teams for service improvement.</li></ul>Pay: Rs60,000.00 - Rs70,000.00 per hourWork Location: In person

Customer Support Executive

Requirements:<ul><li>﻿Bachelor's degree in Business Administration (BBA) or a related field is required.</li><li>1+ year of relevant experience in FMCG distribution, retail sales, or a similar field-based operations role.</li><li>Must have a valid driving licence and access to a personal bike.</li><li>Strong organisational and time management skills, with the ability to handle multiple tasks independently.</li><li>Reliable and trustworthy, with experience handling cash and making bank deposits.</li><li>Good interpersonal and communication skills to build and maintain retail relationships.</li><li>Basic proficiency in using a smartphone for order coordination and communication.</li></ul>Responsibilities:<ul><li>Receive and process purchase orders from retail partners across Islamabad and Rawalpindi.</li><li>Coordinate timely order deliveries from the Islamabad warehouse to retail stores.</li><li>Liaise with delivery personnel to assign, monitor, and track order dispatches.</li><li>Personally handle deliveries when required to ensure timely fulfillment.</li><li>Collect payments from retail partners as per agreed terms and ensure proper documentation.</li><li>Maintain accurate transaction records and deposit collected payments into company accounts promptly.</li><li>Monitor outstanding dues and report any discrepancies or delays to management.</li><li>Conduct regular store visits to evaluate and improve product placement, visibility, and shelf presence.</li><li>Identify and onboard new retail stores to expand the distribution network.</li><li>Build and maintain strong relationships with store owners and managers.</li><li>Drive sales growth by improving product availability and sell-through across the assigned territory.</li><li>Coordinate online order processing, including packing, dispatch, and delivery where required.</li><li>Ensure proper inventory handling and adherence to First-In, First-Out (FIFO) practices.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs65,000.00 per monthWork Location: In person

Operations Executive

Requirements:<ul><li>6 months to 1 year of relevant experience in Upwork, lead generation, or business development.</li><li>Basic understanding of outreach and client acquisition.</li><li>Strong written English communication.</li><li>Ability to understand client needs and respond with relevant solutions.</li><li>Good research skills and ability to quickly understand different businesses.</li><li>Organized, consistent, and detail-oriented.</li><li>Sales mindset with a focus on quality over quantity.</li><li>Willingness to learn and improve regularly.</li><li>Ownership and accountability in work.</li><li>Experience with SaaS or tech companies.</li><li>Familiarity with AI tools or products.</li><li>Exposure to international clients is a plus.</li></ul>Responsibilities:<ul><li>Identify, evaluate, and shortlist relevant opportunities on Upwork within AI, SaaS, and startup ecosystems.</li><li>Write high-quality, tailored proposals based on client requirements.</li><li>Understand client needs and position services in a clear, relevant, and compelling way.</li><li>Follow a structured internal outreach and proposal approach.</li><li>Track proposals, responses, and outcomes consistently.</li><li>Conduct research on clients, products, and use cases before applying.</li><li>Focus on high-quality, relevant opportunities rather than high-volume bidding.</li><li>Support LinkedIn outreach activities on a limited basis, as required.</li><li>Work closely with the founder and growth team.</li><li>Contribute to building and improving a quality-driven, insight-based outreach system.</li><li>Continuously improve based on feedback and performance.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthWork Location: In person

Outreach & Proposal Specialist - Upwork Focus

Requirements:<ul><li>Bachelor's degree in Finance, Economics, Accounting, Business Administration, or a related field.</li><li>CFA (completed or in progress) will be an advantage.</li><li>3+ years of relevant experience in investment analysis, preferably within mutual funds, asset management companies, brokerage houses, or investment firms.</li><li>Exposure to large equity or multi-asset portfolios in an institutional or professional setting.</li><li>Strong understanding of financial markets and equity investment strategies.</li><li>Proficiency in financial modeling and valuation techniques (DCF, comparable company analysis, etc.).</li><li>Strong analytical, research, and quantitative skills.</li><li>Working knowledge of portfolio construction concepts, including position sizing and risk-return trade-offs.</li><li>Familiarity with risk monitoring practices such as drawdown tracking and exposure analysis.</li><li>Good communication skills with the ability to clearly present investment insights and recommendations.</li><li>Comfortable working in a fast-paced, performance-driven environment.</li></ul>Responsibilities:<ul><li>Support the management and analysis of equity or multi-asset portfolios.</li><li>Conduct detailed financial analysis, including company fundamentals, industry trends, and market positioning.</li><li>Build and maintain financial models and perform valuations using standard methodologies (DCF, comps, etc.).</li><li>Develop investment recommendations (buy/hold/sell) based on thorough research and analysis.</li><li>Assist in identifying and evaluating investment opportunities across listed equities and other instruments.</li><li>Contribute to portfolio construction, including position sizing and diversification considerations.</li><li>Monitor portfolio risk by tracking drawdowns, exposures, and key risk indicators.</li><li>Track portfolio performance and highlight insights or areas for improvement.</li><li>Stay updated on macroeconomic trends, sector developments, and market movements.</li><li>Support portfolio rebalancing activities based on changing market conditions.</li><li>Prepare clear and concise investment reports, dashboards, and presentations for internal stakeholders.</li><li>Ensure adherence to internal investment guidelines and risk frameworks.</li></ul>Job Type: Full-timePay: Rs110,000.00 - Rs120,000.00 per monthWork Location: In person

Investment Specialist (Onsite)

Requirements:<ul><li>Bachelor's degree in Economics from a recognized university.</li><li>+3 years of relevant experience in operations, research, procurement, or a similar role.</li><li>Strong analytical mindset with economic thinking and problem-solving ability.</li><li>Effective communication skills in English and Urdu.</li><li>Good interpersonal skills with the ability to coordinate with vendors and internal teams.</li><li>Proficiency in digital tools, data handling, and research techniques.</li><li>Ability to manage both strategic responsibilities and on-ground execution in a fast-paced environment.</li><li>Self-driven, adaptable, and committed to continuous learning and growth.</li><li>Willingness to travel frequently for market visits and operational needs.</li></ul>Responsibilities:<ul><li>Provide direct support in managing day-to-day business operations, priorities, and execution.</li><li>Conduct market research and supplier analysis for raw materials, pricing trends, and sourcing opportunities within industrial and trading markets.</li><li>Manage vendor coordination, procurement follow-ups, and supply chain activities to ensure the timely availability of materials.</li><li>Execute on-ground tasks, including visits to markets, suppliers, and industrial areas to source products and resolve operational challenges.</li><li>Assist in business expansion efforts, including identifying new suppliers, products, and market opportunities.</li><li>Monitor and improve operational processes, identifying inefficiencies and implementing practical solutions.</li><li>Maintain data records, reports, and insights to support decision-making and improve business performance.</li><li>Coordinate across departments to ensure alignment between operations, sales, and procurement.</li><li>Utilize digital tools to streamline workflows, track activities, and improve operational efficiency.</li></ul>Working Days:<ul><li>6 working days a week. (Monday - Saturday)</li></ul>Job Type: Full-timePay: Rs85,000.00 - Rs100,000.00 per monthWork Location: In person

Business Operations Executive (Lahore, Raiwind)