Qureos Mentor

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring: HR ExecutiveLocation: Karachi Salary Range: PKR 50,000 &ndash; 55,000Are you passionate about people and processes? We're looking for a proactive and dynamic HR Executive to support our growing team and drive HR excellence across zones and hubs.Key Responsibilities:&middot; Ensure smooth HR service delivery across multiple locations&middot; Lead end-to-end recruitment for the assigned Region&middot; Assistance in gathering inputs for the smooth payroll processing.&middot; Management of employee relations and resolve grievances&middot; Assistance in preparing HR Operations and Payroll-related reports.&middot; Manage daily HR operations: onboarding, offboarding, compliance etc.&middot;Requirements:<ul><li>Bachelor&rsquo;s or master&rsquo;s degree in HRM, Business, or relevant field</li><li>1&ndash;2 years of experience in a similar HR role</li><li>Strong knowledge of HR practices, labor laws, and policies</li><li>Excellent interpersonal, analytical, and communication skills</li><li>Proficient in MS Office &amp; HRIS tools</li></ul>Pay: Rs50,000.00 - Rs55,000.00 per hourWork Location: In person

HR Executive

Job Opportunity: Revenue SupervisorLocation: Karachi Department: Revenue &amp; Collection Reporting To: Assistant Manager Revenue &amp; CollectionPosition OverviewWe are seeking a detail-oriented and proactive Revenue Supervisor to manage billing operations, ensure revenue integrity, and support recovery efforts. The ideal candidate will have strong analytical skills, customer handling experience, and the ability to work in a fast-paced environment.Key Responsibilities<ul><li>Monitor billing registers to ensure accuracy and highlight discrepancies.</li><li>Ensure timely generation and dispatch of monthly bills.</li><li>Support recovery efforts and provide regular updates to management.</li><li>Resolve billing complaints within defined TATs (24 hours for CRM, 12 hours for priority cases).</li><li>Process and maintain adjustment cases with proper documentation for audit compliance.</li><li>Identify unauthorized restorations of TOS/POS accounts and ensure corrective actions.</li><li>Monitor high consumption and overseas usage cases to safeguard revenue.</li><li>Assist in Credit Monitoring Policies (CMP) implementation.</li><li>Follow up on billing issues and escalate when necessary.</li><li>Ensure compliance with company policies and ethical standards.</li><li>Perform pre-sale verifications via CRM &amp; COPS portal.</li><li>Manage rejected/stuck orders and verify adjustments.</li><li>Generate billing reports via OBI portal.</li><li>Issue W.H tax statements upon request.</li><li>Communicate with non-paying customers via email, WhatsApp, and notices for recovery.</li></ul>RequirementsEducation: Bachelor&rsquo;s degree in Business Administration or equivalent.Experience: Minimum 1 year of relevant experience, preferably in a telecom (wireline/cellular) environment.Skills &amp; Competencies:<ul><li>Strong communication and interpersonal skills</li><li>Proficiency in MS Office</li><li>Excellent organizational and multitasking abilities</li><li>Ability to prioritize and meet deadlines</li><li>Problem-solving, negotiation, and conflict resolution skills</li><li>Customer-focused approach with attention to detail</li></ul>Why Join Us?<ul><li>Growth-oriented environment</li><li>Exposure to dynamic revenue operations</li><li>Opportunity to enhance analytical and customer management skills</li></ul>Work Location: In person

Revenue Supervisor

Job Summary:The Junior HR Executive &ndash; Operations will support day-to-day HR functions with a focus on operational efficiency, employee lifecycle management, and HR data handling. This role is ideal for someone who is detail-oriented, organized, and eager to grow within the HR field.Key Responsibilities:<ul><li>Assist in employee onboarding and offboarding processes</li><li>Maintain and update employee records and HR databases</li><li>Support attendance, leave management, and payroll coordination</li><li>Prepare HR documents (offer letters, contracts, letters, etc.)</li><li>Ensure compliance with company policies and labor laws</li><li>Handle employee queries related to HR operations</li><li>Assist in HR audits and reporting</li><li>Coordinate with other departments for smooth HR operations</li><li>Support in performance management cycle (documentation &amp; tracking)</li><li>Maintain confidentiality of sensitive employee information</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or relevant field</li><li>1&ndash;2 years of experience in HR</li><li>Basic understanding of HR functions and labor laws</li><li>Proficiency in MS Office (Excel, Word)</li><li>Good communication and interpersonal skills</li><li>Strong organizational and time management skills</li></ul>Pay: Rs50,000.00 - Rs55,000.00 per monthWork Location: In person

Jr. HR Executive

Job Opportunity: Customer Care Executive (Premium Category) Location: LahoreWe&rsquo;re looking for a dedicated and talented Customer Care Executive to join our premium service team. If you have a passion for delivering exceptional customer experiences, we want to hear from you!Salary &amp; Benefits:<ul><li>Base Salary: PKR 45,000</li><li>Commission: Up to PKR 15,000 based on performance</li><li>Medical Insurance: Comprehensive coverage for your health</li><li>Exclusive Internet Services: Enjoy additional perks</li><li>Remote Work Option: Flexible, based on eligibility</li></ul>Requirements:<ul><li>Education: Minimum Intermediate (Graduates preferred)</li><li>Experience: At least 6 months in a call center (preference for international call center experience)</li><li>Language Skills: Fluent English with excellent grammar and communication</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Care Executive (Premium Category)

Job Summary:The Assistant Manager HR &ndash; Operations is responsible for overseeing and managing daily HR operational activities, ensuring smooth execution of HR processes across the organization. This role involves supervising HR staff, improving HR systems, ensuring compliance, and enhancing employee experience through efficient HR practices.Key Responsibilities:<ul><li>Oversee end-to-end HR operations including onboarding, offboarding, and employee lifecycle management</li><li>Supervise and guide junior HR team members</li><li>Manage and review attendance, leave records, and payroll coordination</li><li>Ensure accurate HR documentation (contracts, letters, policies, etc.)</li><li>Maintain and optimize HRIS systems and employee databases</li><li>Ensure compliance with labor laws and company policies</li><li>Handle employee relations issues and provide HR support</li><li>Prepare and analyze HR reports, dashboards, and KPIs</li><li>Lead HR audits and process improvements</li><li>Coordinate with finance and other departments for HR-related matters</li><li>Support in performance management and appraisal processes</li><li>Drive HR operational efficiency and automation initiatives</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Human Resources, Business Administration, or related field</li><li>4&ndash;6 years of relevant HR experience (preferably in HR Operations)</li><li>Strong knowledge of HR processes and labor laws</li><li>Hands-on experience with HRIS and payroll systems</li><li>Proficiency in MS Office (especially Excel)</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li></ul>Preferred Skills:<ul><li>Experience in process improvement and HR automation</li><li>Strong analytical and reporting skills</li><li>Ability to handle confidential information with integrity</li><li>Decision-making and conflict resolution skills</li></ul>Pay: Rs100,000.00 - Rs110,000.00 per monthWork Location: In person

Assistant Manager HR

We&rsquo;re Hiring &ndash; HR OfficerA reputed telecom company is looking for a dedicated professional to join our growing team as HR Officer. This is a permanent, Head Office-based role located on Kalma Chowk, Lahore.Position: HR Officer Experience: 1 &ndash; 2 Years Location: Head Office &ndash; Kalma Chowk, Lahore Salary Range: PKR 45,000 &ndash; 55,000Key Responsibilities:<ul><li>Conduct orientation and assist in the onboarding process.</li><li>Assist in preparing and maintaining employee documentation.</li><li>Liaise with the HR team for day-to-day HR operations.</li><li>Provide administrative and operational support to the HR team.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or related field.</li><li>1&ndash;2 years of experience in HR (Recruitment &amp; HR Operations).</li><li>Proficiency in Microsoft Excel, including formulas and Pivot Tables.</li><li>Strong communication, coordination, and interpersonal skills.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthWork Location: In person

HR Officer

We&rsquo;re Hiring &ndash; Customer Premises AssociateIndustry: Telecommunications / Broadband Services Location: Lahore Salary: PKR 40,000 (Basic) + Performance-Based CommissionAre you a technically skilled field professional with a passion for customer service? Join our growing telecom operations team and work on last-mile connectivity solutions at customer locations.Key Responsibilities:<ul><li>Installation, configuration, and activation of broadband/internet equipment at customer premises</li><li>On-site troubleshooting of connectivity and network-related issues</li><li>Ensure service quality and timely resolution of customer complaints</li><li>Educate customers on proper usage and basic maintenance of installed services</li><li>Maintain accurate service reports and daily field activity records</li><li>Coordinate with technical support teams for escalations when required</li></ul>Eligibility Criteria:<ul><li>DAE / Technical Diploma in Electrical, Electronics, Telecom, or Networking</li><li>Basic understanding of fiber, broadband, routers, modems, and LAN/WAN concepts</li><li>Strong communication and customer-handling skills</li><li>Willingness to perform field visits across Gujrat</li><li>Fresh candidates with technical education are encouraged to apply</li></ul>What We Offer:<ul><li>Basic Salary: PKR 40,000</li><li>Attractive Commission Structure based on performance</li><li>Hands-on technical training</li><li>Stable career growth in the telecom industry</li><li>Supportive and professional work environment</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Customer Premises Associate (CPA)

Join HRPSP - Your Strategic HR Partner and explore 31   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.