Qureos Mentor

Hyatt Vacation Ownership

<div><p><i>Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.</i></p><p></p><h3 class="jobSectionHeader"><b>
Sales Executive
</b></h3><p></p><h3 class="jobSectionHeader"><b>Department:</b></h3><h3 class="jobSectionHeader"><b>
Marketing and Sales</b></h3><p></p><h3 class="jobSectionHeader"><b>
JOB SUMMARY</b></h3><h3 class="jobSectionHeader"><b>
Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., referrals, additional sales).</b></h3><p></p><h3 class="jobSectionHeader"><b>
CANDIDATE PROFILE</b></h3><h3 class="jobSectionHeader"><b>
Education and Experience Required:</b></h3><ul><li><h3 class="jobSectionHeader"><b>
High school diploma or GED</b></h3></li><li><h3 class="jobSectionHeader"><b>
Proficiency in Arabic and English (additional language required for certain positions)</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Preferred:</b></h3><ul><li><h3 class="jobSectionHeader"><b>
One-year related experience</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Successful Candidates Will Be Willing To:</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Work occasionally in the evenings</b></h3></li><li><h3 class="jobSectionHeader"><b>
Must be willing to work weekends and holidays as required by business needs</b></h3></li></ul><h3 class="jobSectionHeader"><b>
JOB SPECIFIC TASKS</b></h3><h3 class="jobSectionHeader"><b>
Building and Maintaining Customer Base</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Follow up on referrals/leads from owners.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., referrals).</b></h3></li><li><h3 class="jobSectionHeader"><b>
Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Giving Sales Presentations</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Follow and adhere to the Consultative Sales Process when presenting to owners and guests.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sale distribution site.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Explain the features, advantages and benefits of the product and advocate the appropriate number of points to accommodate the prospective owners and Owner's current and future vacation needs.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Practice and continue to develop and improve sales script and presentation.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Ensure clear understanding of financing options and present as an approach to ownership.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Prepare for daily appointments/tours (e.g., review tour sheet, owner history, presentation details, etc).</b></h3></li><li><h3 class="jobSectionHeader"><b>
Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Conducting and Managing Business Transactions</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Assure complete and accurate processing of documents pertaining to sales.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Review details of contracts with prospective owners and Owners once they decide on purchase.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Thoroughly review loan applications and financial documents with the customer and ensure completed properly.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Complete purchase summary worksheet at end of each sale.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Providing Service to Others</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Other</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Demonstrate total understanding of the culture and processes of the organization.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, </b><b>Owners</b><b>).</b></h3></li><li><h3 class="jobSectionHeader"><b>
Participate in formal training sessions offered by management team.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Attend daily huddles and regularly scheduled team/manager meetings.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Perform other duties as assigned.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc.).</b></h3></li></ul><h3 class="jobSectionHeader"><b>
COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS</b></h3><h3 class="jobSectionHeader"><b>
Leadership</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Adaptability </b><b>- Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Communication </b><b>- Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Professional Demeanor </b><b>- Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Problem Solving and Decision Making </b><b>- Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Managing Execution</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Driving for Results </b><b>- Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Planning and Organizing </b><b>- Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Building Relationships</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Coworker Relationships </b><b>- Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Customer Relationships </b><b>- Developing and sustaining relationships based on an understanding of customer needs and actions.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Learning and Applying Personal Expertise</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Applied Learning </b><b>- Seeking out and making the most of learning opportunities to improve performance of self-and/or others. Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Applied Business Knowledge </b><b>- Evaluating market dynamics, enterprise level objectives, and important aspects of the business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Basic Competencies</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Job Specific Computer Skills </b><b>- Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).</b></h3></li><li><h3 class="jobSectionHeader"><b>
Mathematical Reasoning </b><b>- The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Reading Comprehension </b><b>- Understanding written sentences and paragraphs in work related documents.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Writing </b><b>- Communicating effectively in writing as appropriate for the needs of the audience.</b></h3></li></ul></li><li><h3 class="jobSectionHeader"><b>
Functional Job Family Competencies</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Devising Sales Approaches and Solutions </b><b>- Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Sales Call Facilitation </b><b>- Ensuring that a call serves its sales objectives, maximizing the productiveness of interactions by monitoring and building on customers&rsquo; cues.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Sales Ability: Persuasiveness </b><b>- Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Sales Disposition </b><b>- Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Supporting Sales Implementations </b><b>- Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Sales Opportunity Analysis </b><b>- Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers&rsquo; business strengths, weaknesses, and key issues that can inform sales strategies and plans.</b></h3></li></ul></li></ul><p></p><p>
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p></div>

Sale Executive

<div><p>Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.</p><p></p><h1 class="jobSectionHeader"><b>
Marketing Promote (Arabic Speaking)</b></h1><p></p><h1 class="jobSectionHeader"><b>
Job Family: Sales and Marketing</b></h1><p></p><h1 class="jobSectionHeader"><b>
POSITION SUMMARY</b></h1><p></p><p>
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentary to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.</p><p></p><p>
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period. Perform other reasonable job duties as requested by Supervisors.</p><p></p><h1 class="jobSectionHeader"><b>
CRITICAL TASKS</b></h1><p></p><h2 class="jobSectionHeader"><b>
Policies and Procedures</b></h2><ul><li>
Maintain confidentiality of proprietary materials and information.</li><li>
Protect the privacy and security of guests and coworkers.</li><li>
Follow company and department policies and procedures.</li><li>
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li><li>
Perform other reasonable job duties as requested by Supervisors.</li></ul><h2 class="jobSectionHeader"><b>
Guest Relations</b></h2><ul><li>
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li><li>
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li><li>
Thank guests with genuine appreciation and provide a fond farewell.</li><li>
Address guests' service needs in a professional, positive, and timely manner.</li></ul><h2 class="jobSectionHeader"><b>
Communication</b></h2><ul><li>
Speak to guests and co-workers using clear, appropriate, and professional language.</li><li>
Talk with and listen to other employees to effectively exchange information.</li></ul><p><b>
Working with Others
</b></p><ul><li>Support all co-workers and treat them with dignity and respect.</li><li>
Develop and maintain positive and productive working relationships with other employees and departments.</li><li>
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li></ul><p><b>
Quality Assurance/Quality Improvement
</b></p><ul><li>Comply with quality assurance expectations and standards.</li></ul><p><b>
Physical Tasks
</b></p><ul><li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.</li></ul><h2 class="jobSectionHeader"><b>
Sales</b></h2><ul><li>
Promote awareness of brand image internally and externally.</li><li>
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Marketing Coordinator Job Family: Sales and Marketing</b></h1><p></p><p><b>
CRITICAL COMPETENCIES
</b></p><p></p><p><b>Analytical Skills</b></p><ul><li>
Learning</li></ul><p><b>
Interpersonal Skills
</b></p><ul><li>Interpersonal Skills</li><li>
Customer Service Orientation</li><li>
Diversity Relations</li><li>
Teamwork</li><li>
Influence</li></ul><p><b>
Communications
</b></p><ul><li>Communication</li><li>
Listening</li><li>
Arabic &amp; English Language Proficiency</li><li>
Applied Reading</li></ul><p><b>
 Personal Attributes</b></p><ul><li>
Dependability</li><li>
Positive Demeanor</li><li>
Presentation</li><li>
Stress Tolerance</li><li>
Adaptability/Flexibility</li><li>
Integrity</li></ul><p></p><p><b>
PREFERRED QUALIFICATION</b></p><p></p><p><b>
Education</b></p><p>
High school diploma/G.E.D. equivalent</p><p><b>
Related Work Experience
</b></p><p>No related work experience is required.</p><p><b>
Supervisory Experience
</b></p><p>No supervisory experience is required.</p><p></p><p>
#imvweme</p><p></p><p>
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p></div>

Marketing Promoter

<div><p><b>Specific Job Summary</b></p><p></p><p>
Based at the Marriott Vacations Worldwide (MVW) Corporate Office in Orlando, FL, the<b> Managing Editor </b>for Membership &amp; Commercial Services is responsible for overseeing the planning, scheduling, research, writing, editing, production and promotion of global publications for vacation ownership and Fractional Owners and members. This role involves collaboration with various departments, including Marketing, Sales, Resort Operations, Owner Communications &amp; Education, Social Media and IRM, to develop a comprehensive content strategy and execution plan for TMVCs, HVC, and RCC brands. The role also includes strategic planning to enhance the publications digital presence, improve customer engagement, and ensure consistent messaging across all platforms.</p><p></p><p><b>
Specific Expected Contributions</b></p><br>
<ul><li>
Develop and execute a comprehensive content strategy for TMVCs, HVC, and RCC brands, focusing on inspirational, promotional and educational content across channels.</li><li>
Partner with Marketing to optimize SEO to increase KPIs and lead generation.</li><li>
Review current production processes, identify roadblocks, and implement efficiencies to allow for more efficient production time.</li><li>
Continuous research and development of emerging technologies and tools that assist in content management and production.</li><li>
Create Standard Operating Procedures (SOPs) for TMVCs, HVC and RCC brands.</li><li>
Plan and participate in regular partner meetings to discuss priorities and key initiatives that could be supported by Editorial/Membership &amp; Commercial Services.</li><li>
Develop and maintain relationships with internal stakeholders and external creative partners.</li><li>
Manage the production, scheduling, research, writing, editing, and distribution of publications to over 600,000 owners, members and prospects worldwide.</li><li>
Oversee the transition of owner newsletters to digital magazines and content hubs.</li><li>
Collaborate with Creative, Digital, Brand managers, Social, and Community leaders to build and launch consolidated owner newsletters and digital content hubs.</li><li>
Ensure alignment of social media messaging with VO Owner Publications and digital magazines to enhance brand digital presence and improve customer engagement.</li><li>
Assists with strategy, creation, editing, and dissemination (logistics) as needed of owner communications.</li></ul><p></p><p>
Project Management Requirements:</p><ul><li>
Assign stories to Contently, TPT, or in-house copywriters and staff, project manager, supervise approvals for, and execute to completion digital publications.</li><li>
In partnership with the design team, oversee the look, style, and feel of publications from start to finish.</li><li>
Proof and review content, images, and layout with the design team.</li><li>
Edit content for grammatical errors, brand voice, style, and tone based on style guides per brand.</li><li>
Coordinate final deliverables with legal.</li></ul><p></p><p>
Writing and Editing Needs:</p><ul><li>
Craft clear, concise, and impactful messages for various audiences and mediums through presentation as needed.</li><li>
Develop and execute comprehensive internal communication strategies that engage and inform diverse, global teams.</li><li>
Write and edit clear, concise, and impactful articles for owner newsletters, ensuring alignment with brand voice and style.</li><li>
Identify and utilize additional content creation/management tools or software.</li><li>
Collaborate with stakeholders to gather information and contribute content for various communications deliverables.</li></ul><p></p><p>
Strategy Work:</p><ul><li>
Develop plans to execute upon opportunities and determine paths to implement recommendations addressed through digital foundry or ongoing initiatives.</li><li>
Create integrated and aligned digital, technology, and marketing strategies with aligned goals and metrics across the organization.</li><li>
Develop customer-centric metrics that are shared across functions and tie some performance goals to shared customer-centric metrics.</li><li>
Establish workflow for new products and create new RACI/review processes for efficiencies.</li><li>
Implement link out strategy with legal and enhance features and functionality.</li><li>
Reinforce offerings tie back to VO for Owners and share resources internally.</li><li>
Work with key stakeholders to conduct A/B testing and authentication for owner-only content.</li><li>
Identify opportunities for and add gamification to increase engagement</li><li>
Performs other duties as assigned.</li></ul><p></p><p><b>
Specific Candidate Profile
</b></p><p></p><p><b>Education</b></p><ul><li>
Bachelor&rsquo;s degree in digital, journalism, communications, or related field.</li><li>
Master&rsquo;s degree in related field preferred.</li></ul><p></p><p><b>
Experience</b></p><ul><li>
At least 5-7 years editorial experience in digital publishing environment or comparable experience.</li></ul><p></p><p><b>
Skills/Attributes</b></p><ul><li>
Extensive understanding of the creative and production processes across channels</li></ul><ul><li>
Ability to influence and collaborate toward a common goal</li><li>
Process-oriented; able to define and refine processes</li><li>
Ability to multi-task in a fast-paced environment</li></ul><ul><li>
Must possess excellent English-language spelling, grammar, and proofreading skills.</li><li>
Must possess detail-oriented capabilities with excellent organizational skills.</li><li>
Must possess excellent time management skills and ability to meet deadlines.</li><li>
Must possess copywriting ability and digital writing skills.</li></ul><p></p><p>
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p></div>

Managing Editor

<div><p><b>JOB SUMMARY</b></p><p></p><p><b>
Relocation Assistance is Available</b></p><p></p><p>
Assists the Sales Manager with the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales. Helps generate new business and attracts potential owners by reviewing the current book of business and coordinating with the marketing department. As directed by the Sales Manager, provides necessary resources, coaching and training on sales techniques to the sales staff. Works with Sales Manager to resolve conflicts and manage team performance. Helps monitor the guest experience and proactively responds to customer concerns. Assists the Sales Manager with other duties as directed.</p><p></p><p><b><br>
CANDIDATE PROFILE
</b></p><p></p><p>Education and Experience</p><ul><li>
High school diploma or GED; minimum 2 years experience in a similar position.</li></ul><p>
Required Qualifications</p><ul><li>
Proficiency in English (additional language required for certain positions);</li><li>
Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law.</li></ul><p></p><p>
Successful Candidates Will Be Willing To:</p><ul><li>
Begin work early in the morning (e.g., 7:15am)</li><li>
Work at night (occasionally)</li><li>
Must be willing to work weekends and holidays as required by business needs</li><li>
Be reachable during off-hours</li></ul><p></p><p><b>
JOB SPECIFIC TASKS</b></p><p></p><p>
Building Customer Base</p><ul><li>
As directed by Sales Manager, work with marketing and management team to develop strategies for increasing qualified traffic for sales presentations.</li><li>
Support development of self-generated business by working existing customer base and local community.</li><li>
Help Sales Manager evaluate and analyze the book of business for site/sales team to generate more sales, referrals, track escrows, etc.</li><li>
Assist Sales Manager in creating and monitoring the process to assign Sales Executives to prospective owners/members.</li></ul><p></p><p>
Managing the Sales Experience</p><ul><li>
Close sales as appropriate; be the second face for the customer.</li><li>
Aid the Sales Manager in managing the sales floor to ensure guest tour flow is efficient and conducive to sales presentation discussions and purchase deliberations</li><li>
Provide information to, and answer questions from, guests regarding specific topics related to vacation ownership, seasonal travel and financing options.</li><li>
Review and approve documentation for a sale.</li><li>
Close deals with the signing of paperwork and notarizing contracts.</li><li>
Handle any overflow from tour waves.</li><li>
Support the presentation and ratification of contracts to new owners.</li><li>
Greet guests and make initial introductions to front desk and/or Sales Executives.</li><li>
As directed by Sales Manager, make sure all necessary materials are provided for sales executives so they can effectively perform their daily activities (e.g., brochures, vacation planners, and computers).</li></ul><p></p><p>
General Business Management</p><ul><li>
Encourage and support the establishment of a positive work environment that recognizes both individual and team accomplishments, and provides a safe haven for open and honest communication.</li><li>
Assist Sales Manager in managing the Guest Experience and the integrity of the brand name by making sure that all associates represent the company in an ethical, moral and professional manner at all times.</li><li>
Conduct and/or participate in regular sales management meetings to review both the week and period performance and make action plans to ensure peak performance.</li><li>
Mediate, counsel, and resolve in a timely manner any issues with or between subordinates and with colleagues.</li><li>
As directed by Sales Manager, schedule Sales Team to ensure adequate coverage of sales tours based on anticipated guest flow.</li><li>
Conduct and/or contribute to material for Daily Huddles/Line Ups.</li><li>
As directed by Sales Manager, monitor weekly and period-to-date reports (e.g., volume-per-guest [VPG], Net Sales, Customer Satisfaction, Sales Executives hot lead reports, channel reports, and Profit and Loss reports [P&amp;Ls]), and provide effective motivational messages to sales team based on performance.</li><li>
Assist Sales Manager in managing the Daily Sales Executive Tour Rotation to ensure that it is accurate.</li><li>
Assist Sales Manager in supervising the daily operational aspects of the Sales Gallery Floor/Sales Center.</li><li>
Determine when issue escalation is required.</li><li>
Assist Sales Manager in Developing, maintaining and enhancing the 'Culture of Excellence' in all facets of the Sales Gallery/Center operation.</li><li>
Interview new candidates for Sales Executive positions.</li></ul><p></p><p>
Providing Services to Others</p><ul><li>
Respond to customer questions, complaints, and/or concerns.</li><li>
Communicate with customers when escalated issues arise.</li><li>
Respond to cancellations with call back to customer.</li><li>
Coordinate with Quality Assurance and Contracts to relay important information or issues down to the sales line.</li><li>
Assist Sales Manager develop plans to proactively deal with and mitigate common customer problems/complaints.</li></ul><p></p><p>
Managing and Coaching the Sales Force</p><ul><li>
At direction of Sales Manager, provide real-time coaching and consultation regarding approach to closing sales (e.g., provision of a specific business case, offering an Encore opportunity).</li><li>
Maintain a presence on the sales floor during selling sessions to serve as a resource for Sales Executive on an as needed basis.</li><li>
Build team camaraderie and Sales Executive confidence to achieve sales goals.</li><li>
At direction of Sales Manager, conduct Performance Reviews with Sales Executives to review sales goals, progress against goals, and actions required to achieve personal and organizational goals.</li><li>
Assist Sales Manager in managing the on-boarding of new Sales Executives and ensuring proficiency in the sales process before a Sales Executive is put on the rotation.</li><li>
At direction of Sales Manager, conduct one on one coaching meetings with individual Sales Executives to develop proficiency in sales approach, execution of process (i.e., discovery, intent, close), ability to close, cope with and respond to rejection, etc.</li><li>
Deliver training to sales workforce.</li><li>
Assist Sales Manager in addressing issues related to employee concerns (e.g., work-place conflict, performance issues).</li><li>
Prepare Sales Executives with multiple strategies for overcoming a broad range of sales objections.</li><li>
At direction of Sales Manager, develop, conduct and supervise regular group training for Sales Executives to refresh on specific aspects of the sales presentation process as well as to develop Sales Executives in other personal/professional areas.</li><li>
Help Sales Manager facilitate regular training and feedback sessions with new hires.</li><li>
Supervise and monitor sales presentations to ensure effective conformity with standards in terms of content and collateral.</li><li>
Accompany Sales Executives on ride-alongs as a means of identifying areas to provide feedback on performance.</li><li>
Diagnose issues with under-performing Sales Executives.</li><li>
Support the hiring process by participating in recruiting activities.</li><li>
Interpret and coach Sales Executives based on results of feedback received through formal (e.g., surveys) and informal (e.g., customer conversations) channels.</li><li>
Monitor and provide coaching on Sales Executive customer communication skills (e.g., phone behavior and emailing).</li></ul><p></p><p>
Other</p><ul><li>
Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).</li><li>
Perform other duties as assigned.</li></ul><p></p><p><b>
COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS</b></p><p></p><p>
Leadership</p><ul><li>
Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.</li><li>
Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.</li><li>
Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values.</li></ul><ul><li>
Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action</li><li>
Building and Contributing to Teams</li><li>
Driving for Results - Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.</li><li>
Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.</li></ul><p></p><ul><li>
Building Relationships</li><li>
Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.</li><li>
Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions.</li><li>
Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.</li></ul><p></p><ul><li>
Generating Organizational Talent and Capability</li><li>
Organizational Capability - Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives. Diagnoses capability needs; recruits and evaluates potential employees; emphasizes retention; champions talent management.</li><li>
Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.</li></ul><ul><li>
Learning and Applying Personal Expertise</li><li>
Applied Learning - Seeking out and making the most of learning opportunities to improve performance of self and/or others. Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback.</li><li>
Business Acumen - Understanding and utilizing business information (e.g., Associate, Guest/Customer Satisfaction, Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.</li></ul><ul><li>
Basic Competencies</li><li>
Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).</li><li>
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.</li><li>
Writing - Communicating effectively in writing as appropriate for the needs of the audience.</li></ul><ul><li>
Functional Job Family Competencies</li><li>
Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities.</li><li>
Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.</li><li>
Sales and Marketing and Operations - Ability to understand the business needs and basic concepts of Sales and Marketing and Resort Operations in order to build a positive and collaborative working relationship.</li><li>
#LI-BH1
</li></ul><p></p><p>Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p></div>

Assistant Sales Manager - RELOCATION AVAILABLE - Hyatt Key West

Join Hyatt Vacation Ownership and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hyatt Vacation Ownership

ABOUT_COMPANY

Sale Executive

Marketing Promoter

Managing Editor

Assistant Sales Manager - RELOCATION AVAILABLE - Hyatt Key West