Urwah Admin

Ibix Global Tech

We are seeking a highly skilled and proactive VoIP Engineer with 3+ years of hands-on experience in designing, deploying, configuring, and supporting enterprise voice communication systems. The ideal candidate will have strong expertise in Cisco Unified Communications, Avaya, and Mitel platforms, along with in-depth knowledge of SIP trunking, Session Border Controllers (SBCs), VoIP networking, and telephony infrastructure.The successful candidate will be responsible for maintaining and optimizing voice systems, troubleshooting complex telephony issues, implementing new voice solutions, and ensuring high availability and performance across enterprise communication environments.Key Responsibilities<ul><li>Design, deploy, configure, and support enterprise VoIP and Unified Communication solutions.</li><li>Administer and maintain Cisco CUCM, Cisco Unity Connection, and Cisco CUBE environments.</li><li>Configure, manage, and troubleshoot Avaya IP Office/Aura and Mitel MiVoice Business platforms.</li><li>Implement and maintain SIP trunks with telecom service providers.</li><li>Configure and manage Session Border Controllers (SBCs) for secure voice communications.</li><li>Develop and maintain call routing, dial plans, hunt groups, IVRs, auto attendants, and call flows.</li><li>Troubleshoot call quality issues, registration failures, one-way audio, latency, jitter, and packet loss.</li><li>Monitor and optimize VoIP performance through QoS policies and network tuning.</li><li>Support PSTN gateways, SIP providers, IP phones, softphones, and unified communication applications.</li><li>Perform system upgrades, patches, migrations, and capacity planning.</li><li>Analyze SIP traces, packet captures, and call detail records to identify and resolve issues.</li><li>Collaborate with network and infrastructure teams to ensure seamless voice service delivery.</li><li>Maintain technical documentation, network diagrams, and operational procedures.</li><li>Provide technical support and guidance to internal teams and end users.</li></ul>Required Skills &amp; Experience<ul><li>Minimum 3 years of experience in VoIP Engineering or Unified Communications.</li><li>Hands-on experience with:</li><li>Cisco Unified Communications Manager (CUCM)</li><li>Cisco Unity Connection</li><li>Cisco CUBE</li><li>Avaya IP Office or Avaya Aura</li><li>Mitel MiVoice Business</li><li>Strong understanding of:</li><li>SIP, RTP, SRTP, H.323</li><li>SIP Trunking</li><li>Session Border Controllers (SBCs)</li><li>Voice Gateways and PSTN Connectivity</li><li>Dial Plans and Call Routing</li><li>Experience with VoIP troubleshooting tools such as:</li><li>Wireshark</li><li>RTMT</li><li>SIP Trace Analysis</li><li>CDR Reporting</li><li>Knowledge of:</li><li>TCP/IP Networking</li><li>VLANs</li><li>QoS</li><li>NAT</li><li>Firewalls</li><li>DNS and DHCP</li><li>Experience supporting IP phones, softphones, conferencing, and collaboration platforms.</li><li>Strong analytical, troubleshooting, and problem-solving skills.</li></ul>Preferred Qualifications<ul><li>Cisco Collaboration Certifications (CCNA Collaboration, CCNP Collaboration) preferred.</li><li>Experience with SBC platforms such as AudioCodes, Ribbon, or Cisco CUBE.</li><li>Familiarity with Microsoft Teams Direct Routing and Unified Communications integrations.</li><li>Exposure to cloud-based telephony and UCaaS solutions.</li><li>Experience with 3CX, Asterisk, Grandstream, or Yeastar is an advantage.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Hybrid working environment.</li><li>Exposure to enterprise-scale communication infrastructure.</li><li>Professional development and certification support.</li><li>Collaborative and growth-oriented work culture.</li></ul>Experience: 3+ Years Job Type: Full-Time (Hybrid) Location: JeddahJob Type: Full-timeApplication Question(s):<ul><li>How soon will you join us?</li><li>Current and expected salary package ?</li><li>How proficient are you in troubleshooting VoIP protocols such as SIP and RTP?</li><li>How do you approach understanding a client's communication needs when designing VoIP solutions?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>VoIP engineering: 4 years (Required)</li></ul>Work Location: Hybrid remote in Jeddah

VoIP Engineer (hybrid)

Job description:bix Global Tech is actively seeking skilled individuals proficient in outbound technical support and capable of generating leads internationally. We are looking for proactive professionals who excel in communication and possess a knack for lead generation. As part of our team, you will be responsible for reaching out to potential clients, engaging them effectively, and nurturing leads to drive business growth. If you have prior experience in outbound technical support or call center roles and are ready to take on the challenge of generating leads on an international scale, we invite you to join us and contribute to our success.Responsibilities:<ul><li>Call customers to generate leads.</li><li>Conduct outbound calls to customers to provide technical support and assistance.</li><li>Identify and resolve technical issues proactively.</li><li>Communicate effectively with customers to understand their needs and address concerns.</li><li>Educate customers on product features, functionalities, and troubleshooting methods.</li><li>Document customer interactions and update records accurately in the database.</li><li>Follow up with customers to ensure issue resolution and customer satisfaction.</li><li>Meet or exceed call quotas and performance targets.</li><li>Collaborate with team members and supervisors to improve processes and customer experience.</li></ul>Skills Required:<ul><li>Excellent English Communication Skills (Mandatory)</li><li>Must know how to deal with customers with confidence, patience, politeness, tact, and diplomacy.</li><li>Lead Generation</li><li>Understanding key customers' individual needs and addressing them.</li><li>Strong negotiation and influencing skills</li><li>Building and maintaining profitable relationships with key customers</li><li>Bachelors. Candidates with an IELTS background can apply too.</li></ul>Note: We only consider those who are patinate and have Good PR (females are encourage to apply) Shifts: Morning Timings: 11am to 8pmJob Type: Full-timeAbility to commute/relocate:<ul><li>Riyadh: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Riyadh (Preferred)</li></ul>Work Location: In person

Sales Executive (hybrid)

We are seeking a highly organized, proactive, and trustworthy Female Executive Operations Associate to support the Business Director in managing daily operations and strategic initiatives. This role requires someone with excellent English communication skills, a professional personality, and strong attention to detail.The ideal candidate should demonstrate ownership of responsibilities, the ability to work independently, and flexibility to accommodate business needs, including coordination across different time zones when required.Key Responsibilities<ul><li>Assist in developing and implementing operational strategies to improve efficiency and support business growth.</li><li>Provide executive support to the Business Director, including calendar management, travel coordination, meetings, and follow-ups.</li><li>Attend meetings, record minutes, track action items, and ensure timely completion of tasks.</li><li>Coordinate with different departments to monitor deliverables, timelines, and KPIs.</li><li>Prepare presentations, quotations, invoices, reports, and formal business documentation.</li><li>Support project management activities and operational tracking.</li><li>Facilitate clear communication between the Director and internal teams.</li><li>Participate in strategic discussions and assist in business planning and reporting.</li><li>Demonstrate strong ownership of assigned tasks, ensuring accuracy, quality, and timely completion.</li><li>Take initiative in identifying problems, suggesting improvements, and supporting operational efficiency.</li><li>Remain responsive and flexible to support business needs outside standard working hours when required.</li><li>Support technical coordination when necessary.</li></ul>Requirements<ul><li>6 months to 1 year of experience in executive support, operations, or administrative roles (Fresh IT graduates are encouraged to apply).</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>Excellent English communication skills (spoken and written).</li><li>Strong organizational, communication, and multitasking abilities.</li><li>Proficiency in Microsoft Office and Google Workspace.</li><li>Ability to prepare professional presentations, quotations, invoices, and business documentation.</li><li>Strong sense of ownership, responsibility, and accountability for assigned tasks.</li><li>Ability to work in flexible hours depending on business needs and international coordination.</li><li>Must be trustworthy, honest, and able to handle confidential business information.</li><li>Willingness to travel internationally when required (mandatory).</li></ul>Preferred<ul><li>Familiarity with project management tools such as Trello, Notion, or similar platforms.</li><li>Experience supporting senior executives or directors.</li><li>Understanding of basic technical or IT-related coordination.</li><li>Proficiency in Arabic is a plus.</li></ul>Growth Opportunities<ul><li>International travel for meetings, workshops, and business events.</li><li>Exposure to global operations and international teams.</li><li>Opportunities for professional development and career growth.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>What is your current monthly salary package (in SAR)?</li><li>What is your expected monthly salary package (in SAR)?</li><li>How many months/years of experience do you have in operations or executive support?</li><li>How soon can you join our company?</li><li>Are you willing to travel internationally when required?</li><li>What is your level of proficiency in Arabic?</li><li>Explain why you are interested in this role and why you believe you are a good fit?</li></ul>Work Location: Hybrid remote in Jeddah

Operations Executive - Female

We are seeking a highly organized, proactive, and trustworthy Female Executive Operations Associate to support the Business Director in managing daily operations and strategic initiatives. This role requires someone with excellent English communication skills, a professional personality, and strong attention to detail.The ideal candidate should demonstrate ownership of responsibilities, the ability to work independently, and flexibility to accommodate business needs, including coordination across different time zones when required.Key Responsibilities<ul><li>Assist in developing and implementing operational strategies to improve efficiency and support business growth.</li><li>Provide executive support to the Business Director, including calendar management, travel coordination, meetings, and follow-ups.</li><li>Attend meetings, record minutes, track action items, and ensure timely completion of tasks.</li><li>Coordinate with different departments to monitor deliverables, timelines, and KPIs.</li><li>Prepare presentations, quotations, invoices, reports, and formal business documentation.</li><li>Support project management activities and operational tracking.</li><li>Facilitate clear communication between the Director and internal teams.</li><li>Participate in strategic discussions and assist in business planning and reporting.</li><li>Demonstrate strong ownership of assigned tasks, ensuring accuracy, quality, and timely completion.</li><li>Take initiative in identifying problems, suggesting improvements, and supporting operational efficiency.</li><li>Remain responsive and flexible to support business needs outside standard working hours when required.</li><li>Support technical coordination when necessary.</li></ul>Requirements<ul><li>6 months to 1 year of experience in executive support, operations, or administrative roles (Fresh IT graduates are encouraged to apply).</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>Excellent English communication skills (spoken and written).</li><li>Strong organizational, communication, and multitasking abilities.</li><li>Proficiency in Microsoft Office and Google Workspace.</li><li>Ability to prepare professional presentations, quotations, invoices, and business documentation.</li><li>Strong sense of ownership, responsibility, and accountability for assigned tasks.</li><li>Ability to work in flexible hours depending on business needs and international coordination.</li><li>Must be trustworthy, honest, and able to handle confidential business information.</li><li>Willingness to travel internationally when required (mandatory).</li></ul>Preferred<ul><li>Familiarity with project management tools such as Trello, Notion, or similar platforms.</li><li>Experience supporting senior executives or directors.</li><li>Understanding of basic technical or IT-related coordination.</li><li>Proficiency in Arabic is a plus.</li></ul>Growth Opportunities<ul><li>International travel for meetings, workshops, and business events.</li><li>Exposure to global operations and international teams.</li><li>Opportunities for professional development and career growth.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>What is your current monthly salary package (in SAR)?</li><li>What is your expected monthly salary package (in SAR)?</li><li>How many months/years of experience do you have in operations or executive support?</li><li>How soon can you join our company?</li><li>Are you willing to travel internationally when required?</li><li>What is your level of proficiency in Arabic?</li><li>Explain why you are interested in this role and why you believe you are a good fit?</li></ul>Work Location: In person

Operations Executive (hybrid) - Female

We are seeking an experienced IT Procurement Junior Executive to join our team as a hybrid role. The ideal candidate will be responsible for sourcing, negotiating, and purchasing IT equipment, software, and services for our organization.Responsibilities:<ul><li>Source, evaluate, and negotiate contracts with IT vendors for hardware, software, and services.</li><li>Develop and maintain relationships with IT suppliers to ensure competitive pricing and reliable delivery.</li><li>Collaborate with internal teams to understand their IT requirements and provide procurement support.</li><li>Monitor and track IT procurement activities to ensure compliance with company policies and procedures.</li><li>Review and approve purchase orders, invoices, and contracts related to IT procurement.</li><li>Identify opportunities for cost savings and process improvements in IT procurement processes.</li><li>Stay updated on industry trends, technology advancements, and best practices in IT procurement.</li></ul>Requirements:<ul><li>Bachelor's degree in Business Administration, IT/ Supply Chain Management, or related field (Fresh graduates are encouraged to apply)</li><li>Must possess excellent fluency in English, both spoken and written.</li><li>A high level of trustworthiness and integrity is essential, as the position involves handling sensitive information.</li><li>Proficiency in Microsoft Office Suite and procurement software/tools.</li><li>Must be comfortable turning on their camera during all remote working hours &ndash; video presence is required for team interaction and accountability.</li><li>Fluent in Arabic language (is a plus)</li><li>Willingness and ability to travel internationally when required for work-related purposes.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you located in Jeddha?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

IT Procurement Junior Executive - Operations (Hybrid)

Ibix Global Tech currently is seeking motivated and energetic students to join our team as Cold Callers. This is a great opportunity to gain valuable sales experience, develop communication skills, and earn extra income while balancing your studies.Job Description: As a Cold Caller, you will be responsible for:<ul><li>Making outbound calls to prospective clients using a provided list.</li><li>Introducing and explaining the company&rsquo;s products or services.</li><li>Engaging potential clients in conversation to identify their needs and interests.</li><li>Gathering and documenting information about client preferences and feedback.</li><li>Scheduling follow-up calls or appointments for the sales team.</li><li>Meeting daily and weekly call targets and performance metrics.</li><li>Maintaining a positive and professional attitude.</li></ul>Key Responsibilities: <ul><li>Conduct targeted calls per day to prospective clients.</li><li>Build professional relationship quickly with potential clients.</li><li>Accurately record call outcomes and client information in the CRM system.</li><li>Follow a script to ensure consistency and compliance, while also being adaptable.</li><li>Handle objections and rejections with a positive attitude.</li><li>Participate in regular training and team meetings.</li></ul>Requirements: <ul><li>Excellent verbal communication skills.</li><li>Qualification should be intermediate or bachelors.</li><li>Strong listening skills and ability to build professional relationship quickly.</li><li>Self-motivated and goal oriented.</li><li>Ability to work independently and as part of a team.</li><li>Basic computer skills and familiarity with CRM software is a plus.</li><li>Previous experience in sales, customer service, or related field is a plus but not required.</li><li>Opportunity to develop valuable sales and communication skills.</li><li>Gain experience in a professional work environment.</li><li>Potential for career growth within the company.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current monthly salary package in PKR?</li><li>What will be your expected monthly salary package in PKR?</li><li>How soon can you join?</li></ul>Work Location: In person

Cold Caller

Job DescriptionWe are looking for a Power BI Developer / BI Analyst with 2&ndash;4 years of hands-on experience to design, develop, and maintain interactive dashboards and reports.This role focuses on data modeling, DAX, SQL, and ERP integrations, supporting business stakeholders with accurate, insightful, and performance-optimized BI solutions.Key Responsibilities<ul><li>Design, develop, and maintain Power BI dashboards and reports</li><li>Connect Power BI with ERP systems (Odoo, Sage, or similar) and legacy databases</li><li>Perform data modeling, cleansing, and transformation using Power Query</li><li>Create and optimize DAX measures and calculated columns</li><li>Optimize report performance, data models, and refresh schedules</li><li>Implement Row-Level Security (RLS) and manage Power BI workspace access</li><li>Work with SQL databases (SQL Server / MySQL / PostgreSQL)</li><li>Collaborate with business stakeholders to understand reporting requirements</li><li>Ensure data accuracy, consistency, and BI best practices</li><li>Provide documentation, user support, and basic training when required</li></ul>Requirements<ul><li>2&ndash;4 years of hands-on experience as a Power BI Developer / BI Analyst</li></ul>Strong expertise in:<ul><li>Power BI Desktop &amp; Power BI Service</li><li>DAX</li><li>Power Query (M)</li><li>Solid experience with SQL and relational databases</li></ul>Experience integrating Power BI with:<ul><li>ERP systems</li><li>APIs / Web data sources</li><li>On-premise and cloud databases</li><li>Understanding of data modeling and data warehousing concepts</li><li>Experience using Power BI Gateway</li><li>Strong analytical, problem-solving, and communication skills</li></ul>Nice to Have<ul><li>Experience with Odoo, Sage, or similar ERP systems</li><li>Knowledge of Azure services (Azure SQL, Data Factory)</li><li>Basic understanding of ETL processes</li><li>Experience working with Google Workspace environments</li><li>Microsoft Power BI certification</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current monthly salary package (with currency)?</li><li>What is your expected monthly salary package (with currency)?</li><li>How soon you can join us?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Power BI: 2 years (Required)</li></ul>License/Certification:<ul><li>Certification (Preferred)</li></ul>Work Location: In person

Power BI Developer

Join Ibix Global Tech and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.